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Count on us
With your help and support, we’ve changed a lot in the last 12 months.
And during that time, your feedback has been invaluable to us. Through surveys, research sessions, polls and online feedback you told us about the need for:
Meeting client needs
You told us that speedy processing of new business, resolving individual queries as quickly as possible and making it easier for your clients to make a claim are vital to your business. We're constantly looking for ways to improve our service to help achieve this. Did you know we've cut the average set up time for new individual pensions by 60%? So, whether it's support over the phone or online, count on us.
Technical help for advisers
We've increased the number of pension queries resolved on first contact by 30% - saving you the hassle waiting for a call back.
Our dedicated investment support team are available 5 days a week, to help you with fund performance and technical queries – call 0845 9000 810.
Demos for advisers
You can have comprehensive client investment reports at your fingertips in minutes at our Secure Services area – a fraction of the time compared to a call centre.
Feedback area for advisers
Our specialist protection claims team makes it easy for consumers to make a claim at a difficult time.
Downloads for advisers
Our Guaranteed Fund can offer long term growth potential, and will return at least the original investment on the fifth anniversary. Download our support literature explaining how it can shelter assets from market volatility.
With continuing market turbulence, many customers want to feel reassured that they're dealing with a company that's safe and secure. Our financial strength sales aid (PDF link removed as no longer active) contains facts and figures about Aviva and explains how our strength helps provide the security your customers need.
Grow your client base
Generating quality leads and converting them to long-term clients is crucial to any advisory business. So we've developed a range of ways to get more consumers in front of you, and make sure your time with them is as constructive as possible.
Videos for advisers
Our new critical illness videos are designed to help clients understand why critical illness cover is important and to help you overcome their concerns.
Calculators for advisers
The retirement guidance section on aviva.co.uk helps consumers get to grips with their financial planning needs and find an adviser. Use our retirement income calculator to help find the right annuity for your clients.
Educating consumers for advisers
In our latest retirement tv campaign we're talking to 47 million consumers about their retirement finances and encouraging them to use their open market option (OMO) and contact an adviser for help.
And we're coming up with more all the time, so look out for additional developments later in the year.
Tell us what you think
If you have a question or want to suggest how we can serve you better, please let us know.
