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Contact us

New customer

For new policy enquiries or information on our products please call

0800 068 3038

  • Monday to Friday - 9.00am - 5.00pm

For our joint protection, telephone calls may be recorded and/or monitored.

Or, arrange for us to call you back at a convenient time.

Existing customer

If you want to manage your plan, please call

0800 092 3711

Monday to Friday - 8.30am - 5.30pm

Saturday - 8.30am - 2.00pm

If you phone from abroad, please call

+44 1603 202500

Who do I contact to notify us of a death,

We understand that bereavement is a very difficult time. We try to make the process of informing Aviva as simple as possible. We have a dedicated UK-based team who you can call to notify us of your loss:

Call us on

0800 0688273


+44 1603 603892 if dialling from overseas.

We recommend contacting us by telephone because it’s the quickest way for us to help you understand what happens next. Our lines are open from 9am-5pm Monday to Friday. You can leave a message outside of these hours.

For our joint protection, telephone calls may be recorded and/or monitored.

Any detail submitted by email will not be secure whilst being submitted.

Contact us about another product:

Contact us about another product

WC01058 03/2015

Got a complaint?

Please tell us what it is and we'll do our very best to sort it out.

  • Call us on 0800 068 6800*
  • Or use our online contact form.
  • Or write to us with the details at:
    Aviva Life & Pensions
    Customer Relations
    PO Box 520
    NR1 3WG

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm.