Existing customers

Amend or renew your policy

If you need to renew or make a change to your Aviva breakdown cover, please call us now on 0844 891 1106* (calls may be recorded and/or monitored).

Alternatively, if you have a general enquiry about your policy please email us using our contact form.

Roadside assistance/request a callout

To get immediate assistance from one of our breakdown experts, call freephone now on one of the numbers below (for our joint protection, calls may be recorded and/or monitored):

  • United Kingdom (including Jersey and Isle of Man) 08000 155 755
  • Republic of Ireland 1800 535 005

We’ll pinpoint your position via satnav and let you know as soon as we’re nearby. Lines are freephone and open 24 hours a day, 7 days a week.

How do you get help in Europe? (European cover is optional and only applies if shown on your schedule)

If you are travelling in:

  • France or Monaco 0800 940 175
  • Any other country 00 33 4 72435245 This number applies to most countries, but some require the 00 at the beginning of the number replaced bythe following:
  • 99 – Macedonia, Yugoslavia
  • 810 – Armenia, Azerbaijan, Belarus, Georgia, Lithuania, Moldova, Russia or the Ukraine

Please check with the local operator if you experience any difficulties dialling from these countries or elsewhere.

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, Aviva Insurance Limited is covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body. Following the complaints procedure does not affect your right to take legal action.

Submit your complaint now

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* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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