Breakdown cover

Summary of cover

Benefits provided

The table below gives you details at a glance to help you decide which product is right for you. Just select any feature below to find out more...

Key

  • Cover included - Cover included (subject to limit and excesses)
  • Cover not available - Not available for this level of cover

Contact us

0800 096 4704

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm

For our joint protection, telephone calls may be recorded and/or monitored

Cover level chosen
Options:
  • Vehicle based
  • Personal
  • Joint personal
Rescue Rescue & Recovery Rescue, Recovery & At Home Rescue, Recovery, At Home & Onward Travel European (can be added to any UK cover option)
Roadside assistance Cover included Cover included Cover included Cover included n/a
Tow to a nearby garage Cover included Cover included Cover included Cover included n/a
Recovery to any destination Cover not available Cover included Cover included Cover included n/a
Recovery in event of driver illness Cover not available Cover included Cover included Cover included n/a
Assistance within a quarter of a mile of your home Cover not available Cover not available Cover included Cover included n/a
Replacement car, accommodation or onward travel Cover not available Cover not available Cover not available Cover included n/a
All of the above plus cover in Europe Cover not available Cover not available Cover not available Cover not available Cover included

Cover level

Vehicle based cover

Our standard breakdown service. Your vehicle is covered regardless of who is driving it. You can add vehicle based breakdown cover to your existing Aviva car insurance policy; simply log in to our self service facility.

Personal cover

You are covered in any car in which you're travelling, whether you're the driver or a passenger.

Joint personal cover

This extends personal cover so that you and another named member of your household both benefit from the same level of breakdown cover, whether driver or passenger in any car.

Our services in the United Kingdom

Aviva breakdown cover: Rescue... read more

If your car breaks down more than ¼ mile from your home address we will send a patrol van out to repair it at the roadside. If it cannot be repaired within a reasonable time, we will transport you and your car to a nearby destination of your choice or to the nearest garage.

Please read the Aviva breakdown cover policy document for full details.

Aviva breakdown cover: Recovery... read more

In addition to the cover detailed under Rescue, Recovery includes the following feature:

If you become ill whilst driving (provided that you are more than ¼ mile from your home address) and you are unable to continue, and none of your passengers can legally drive your car, we will arrange transport for you and up to seven passengers to any one address anywhere in the United Kingdom.

Please read the Aviva breakdown cover policy document for full details.

Aviva breakdown cover: At home... read more

In addition to the cover detailed under Rescue and Recovery, At Home breakdown cover enables you to make a call out if you car breaks down at your home address or within ¼ mile of it.

Please read the Aviva breakdown cover policy document for full details.

Aviva breakdown cover: Onward travel... read more

In addition to the cover detailed under Rescue, Recovery and At Home, Onward Travel entitles you to one of the following extra benefits if we cannot get your vehicle repaired locally or if you become medically unfit to drive during the course of your journey:

  • Replacement hire car for 24 hours, and insurance including damage waiver
  • Alternative transport for you and up to 7 passengers to your final destination.
  • Hotel accommodation - one night's bed and breakfast for up to 8 people in a hotel of our choice.
  • Special medical assistance - if you or one of your passengers is taken into hospital we pay for overnight accommodation for the other passengers.

Please read the Aviva breakdown cover policy document for full details.

Our services in Europe

Aviva breakdown cover: European

Whichever UK breakdown cover option you choose, for an additional fee you can extend it to cover driving in Europe. This cover includes:

  • Spare parts dispatch if they are required to repair your car whilst abroad
  • Extra accommodation expenses for one night if you are stranded following a breakdown
  • Journey continuation or return home: either 4 days additional accommodation, or up to 14 days car hire, if your car cannot be repaired immediately
  • Replacement driver if you and your passengers are too ill to continue driving (must be certified by a doctor)
  • Vehicle break-in - we will pay for repairs to make your car secure again following a break-in or attempted break-in whilst abroad
  • Returning your car to the UK if it cannot be repaired

As part of our European breakdown cover, we also include a number of features which apply after you return home to the United Kingdom:

  • Travel expenses to collect your vehicle that has been left abroad for repair
  • Replacement vehicle after you return: we will pay up to £250 for self-drive car hire, including collision-damage waiver

Please read the Aviva breakdown cover policy document for full details.

NFPOC4953 23042009

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