Group Income Protection

Telling us about an absence

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Please note: This information relates to policies quoted after 28 September 2015.

If one of your employees becomes absent, we will provide access to our early intervention support and where necessary, proceed with a claim, causing as little disruption to your business as possible.

We recommend that you let us know about any absence, which has lasted four weeks or more. Our experience has shown that working with employees at an early stage of absence is more likely to result in a quicker, successful return to work.

We’ve used our experience to create a process that works effectively for you and your employees, prioritising their return to work and future improvement in health.

  • If your employee is on long-term leave, due to ill health, let us know. This is particularly important for stress-related conditions, musculoskeletal injuries and cancer, as we can often intervene with rehabilitation measures that may help improve their recovery time.
  • We’ll assign a dedicated case manager to your employee and talk to you about any additional support that could help them, we’ll also agree when the next review of your employee’s circumstances should take place.
  • If rehabilitation support is appropriate we’ll ask for consent to speak to your employee direct.
  • Our clinical team offer help and support to your employees, working alongside their GPs to put together appropriate treatment plans.
  • Your Aviva case manager will stay in contact with you throughout any treatment and specialist services; when your employee is able to return to work their case manager will put together a return-to-work plan.

We’ll always combine the most appropriate intervention measure and rehabilitation techniques to encourage a rapid recovery. This could help to reduce the costs involved for your business, such as overtime, sick pay, extra resource costs and reduced productivity.

Using our expertise to make claims run smoothly

Our claims team are trained to handle the emotional complexities of a Group Income Protection claim and our case managers are trained in counselling and vocational rehabilitation. We also work with specialist rehabilitation partners to offer specific support in particular circumstances, such as long-term absence due to cancer.

There are a number of factors that we think make our claims process stand out, in terms of helping employees recover and return to work.

  • Dedicated case managers. Our claims consultants and rehabilitation staff will be on hand to offer as much support as possible to your employees, with our focus being on providing assistance with recovery and practical support.
  • Management reporting. We are able to offer a claims tracking and reporting service, which helps to keep you updated and consulted on all aspects of your Group Income Protection policy.
  • Telephone support and absence notification. All of our Group Income Protection claims are handled over the phone, which helps us to minimise delays in collating information.

For more information about claims read our Group Income Protection Claims brochure (PDF 2.23MB) for more details.

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