What are customers saying about our workplace pension?

“If you're thinking about auto-enrolment, in my experience you couldn't do better than Aviva”

BUSINESS OWNER
Liz Jackson
The York Priory B&B
York

BUSINESS OWNER

“I felt my overall experience with Aviva auto-enrolment was liberating – it was taken out of my hands and done for me”

Liz Jackson
The York Priory B&B
York

Video transcript

Hi, I’m Liz Jackson and I’m the third generation of Jackson to run and own the York Priory

The very first time I heard about auto-enrolment was when a letter dropped on my doormat with ‘auto-enrolment’ written on it and ‘this is not a circular’

*Statistic* - Around 800,000 businesses are due to stage in 2017/18.

Source – The Pensions Regulator

I was filled with horror and I though oh dear oh dear, I have to tackle all of this, but as I was in the middle of my office move, I decided to put it into my inbox to deal with later

*Statistic* - Over 40% of UK businesses admit to leaving auto-enrolment to the last minute and over 10% miss their staging date completely.

Source – Aviva staging date tracker Oct 2016

So I looked straight on to Google, Aviva were there on the list, and I thought ‘great, that’s who I’m going to go for – a familiar company’

From start to finish I felt (the process) was very, very easy to do. I was very happy with it, by a couple of hours I was auto-enrolled and sorted out

I didn’t have to ask the accountant for help, I didn’t have to ask for any external help from anybody else, I just sorted it out from start to finish on my own

And it was really, really easy, you just fill out everything you need to do – your annual income, your staff wages, it tells you what you need to be paying

And you just complete it right through to the very end of the page and the minute you finish that, you’re all enrolled and sorted out

You receive papers within a few days, and you just take it from there – I’ve just been quite comfortable and happy it’s ticking along nicely in the background for me!

Auto enrolment, it’s important that I know what I’m talking about because my staff hear from friends and acquaintances and they come to me and ask questions l

If there was anyone else who wanted to auto-enrol, just do what I did – if I can do it, anybody can do it, that’s for sure!

In my experience you couldn’t do better than Aviva, so I would definitely recommend Aviva as a company to try

However, there are other options there if they (other businesses) do wish to choose other ones, but Aviva has definitely worked for me and I would definitely recommend them

It empowered me to do it – empower yourself to it!

FINANCIAL ADVISER

“Aviva went above and beyond the call of duty for me - I can’t fault the customer service”

Paul Jeffrey
Cherish U Ltd
Cheshire

BUSINESS OWNER

“Everything was covered, no problems at all. It’s all gone perfectly smoothly.”

John Collis
London Ship Managers Ltd
London

HR MANAGER

“The time and effort Aviva put into helping me was commendable”

Manjula Hawaldar
Infosys Ltd
London

JUDGES' COMMENTS

“Aviva offers control and flexibility for the customer via its self-service platform, with strong client testimonials highlighting the simplicity of the offering.”

Payroll World Awards 2016
London

HEAD OF FINANCE

“We found Aviva to be proactive, responsive and highly supportive.”

Chris Hill
Crime Reduction Initiatives
Brighton

FINANCIAL ADVISER

“I think Aviva’s microsite is a fabulous service - especially for companies who are dedicated to offering their employees a good pension scheme”

Anne Gibson
St James Place Partnership
Newcastle upon Tyne

FINANCE DIRECTOR

“Aviva made the whole (auto-enrolment pension) process feel a lot less scary!”

Nicola Moffat
The Gate Scotland
Edinburgh

PAYROLL MANAGER

“Aviva’s staff are always very helpful, professional and kind to me whenever I need any assistance.”

Ana Freitas
Rapier Communications
London

BOOKKEEPER

“We’ve been working with Aviva for over a year now and couldn’t be happier. We’ve had loads of great feedback from our members so far.”

Matthew Burrell - Head of Partnerships
Institute of Certified Bookkeepers
London

FINANCE MANAGER

“What I really liked was when I rang the department dealing with our auto enrolment they all seemed to know each other, knew we were a client and it was obvious they covered for each other and worked as a team. It reminded me of the service you used to get from a family firm”

Brian Stewart
Bede House Association Limited
London

FINANCIAL ADVISER

“Many of my schemes are with Aviva, I like Aviva, you guys get it right far more often than you get it wrong”

Keith Allnutt
Lubbock Fine
London

HR MANAGER

“The customer service I received was fantastic; nothing was ever too much trouble – a million thanks”

Jenny Kohler
Symrise UK
Marlow

OFFICE MANAGER

“Everything was very straightforward - I found the webinars extremely valuable as it reinforced my understanding of auto-enrolment”

Sasha Armour
Mitsubishi Estate
London