Claim reviews

First car insurer to share our claim reviews on our website

4.5 out of 5 star review 4.5 / 5  Read all car customer reviews

Genuine customer reviews that you can trust

At Aviva, we are keen to get feedback from our customers and that’s why we have partnered with an independent review company, who collect, collate and publish insurance product reviews from Aviva customers. You can read the reviews for yourself.

We will always strive to ensure that:

  • All of our reviews are from genuine, verified customers.
  • We show the good with the bad.
  • Our reviews cannot be manipulated.
  • We are always transparent.
  • Our reviews remain impartial and independent.

We know that making a car claim can be stressful, so here’s how we help when it matters:

  • We'll give you a named UK personal claim manager to manage your claim from beginning to end.
  • Our UK claims team are available 24/7, 365 days a year if you need to make a claim.
  • Following an accident we’ll be with you in less than 52 minutes, on average, to recover you and your car.
  • Lifetime repair guarantee following a claim while you remain a customer.
  • Uninsured driver promise – if you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount won’t be lost.^

† Your vehicle must be maintained in a roadworthy condition. Wear and tear is not covered by the guarantee. Parts fitted by our approved repairer are covered for the duration of the guarantee provided by the parts manufacturer/supplier.

^ You’ll need to provide us with details of the other vehicle and driver.

How we gather claim reviews

1. You make a claim

2. You’re invited to leave a review

3. Share your claim experience

4. An independent company removes any containing things like inappropriate language or personal information

5. See your review and others on our website

6. We use your review to improve our claim service

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