Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7702 customer reviews

Rating breakdown

7702 reviews

  • 5 stars awarded by 5508 reviewers
  • 4 stars awarded by 1420 reviewers
  • 3 stars awarded by 246 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 379 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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FRED gave this product an overall rating of 5 / 5

Claim review

VERY HELPFUL CUSTOMER SERVICE

THE CLAIM PROCESS WAS VERY EASY FROM START TO FINSH. MY CAR WAS EIRTEN OFF AND THE STAFF WERE VERY HELPFUL AND FAIR SETTLEMENT.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

FRED

Ajamat gave this product an overall rating of 4 / 5

Buyer review

Fabulous customer service team

I am very please I have been recommended to choose Aviva for my car insurance by my best friend. Aviva really mean business because they do not believe in judging the book by it's cover but take into account their own perception and understanding of the reality on the roads with their customers. It is very simple and straightforward to get a smart quote from Aviva without breaking the banks. I wished I had known this earlier in years gone by. A great relief and peace of mind. I strongly recommend future customers to consider even switching to Aviva and save a fortune. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Ajamat

Limbu gave this product an overall rating of 4 / 5

Buyer review

Easy to find

I searched many insurance company it's Excellent value for money and cheap & best

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Limbu

Vincent gave this product an overall rating of 2 / 5

Claim review

Mercedes C250

Aviva were great in getting the claim lodged and the hire car arranged. The Motofix repair centre were terrible with communication and customer service. If I had to do it all over gain I'd probably ask to go elsewhere. It's now about 45 days since the accident and the vehicle is still not complete. This is now scheduled for Friday but I have had to do all the chasing. I requested that Aviva follow up with them but this never happened either.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

I'm sorry to see this and you're unhappy with the outcome of your claim. I am currently liaising with the team that are looking after your claim and they'll be in touch with your shortly to discuss this in more detail. Thanks for taking the time to provide us with your feedback.

Jack, Aviva Online Team

Vincent

TopCat gave this product an overall rating of 4 / 5

Buyer review

Good value

Unfortunately you only find out how good an insurance company is when you have to make a claim. The rating I have given is based upon the service received when taking out the policy. I hope that I do not have to find out if their claims handling matches up to the sales pitch.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

TopCat

lcfc gave this product an overall rating of 5 / 5

Buyer review

great customer service

easy and fast and had no problems, highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lcfc

Schmiller gave this product an overall rating of 5 / 5

Claim review

Efficient service

Excellent and efficient service after making a recent claim. Can't fault in anyway.

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Schmiller

Jim48 gave this product an overall rating of 5 / 5

Claim review

Very good experience

Crashed car on Sunday.Reported accident to Aviva on Monday by phone. Directed to body shop same day. Car written off. Money in bank account on Saturday. No argument. No hassle. No form filling. Pleasant, prompt, business like and reasonable I have stayed with Aviva. I recommend Aviva to family, friends and to you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
3 / 5

Jim48

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