Car insurance

Car insurance from £185

Save up to 30% online (usually 20%) Ends 31 Jan
days until offer expires

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £185 — 10% paid this for standard cover*

Why choose us?

  • For a limited time, our January Saver could save you up to 30% when you buy online (usually 20%). We expect 10% of our customers to achieve the maximum saving. **
  • February renewal date ?- That’s fine. Get a quote in January and we’ll guarantee it for 60 days.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August to October 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6842 customer reviews

Rating breakdown

6842 reviews

  • 5 stars awarded by 4756 reviewers
  • 4 stars awarded by 1501 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 291 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 6842 reviews

Soveryhappy gave this product an overall rating of 5 / 5

Avila are the Tops and I mean it

A claim just before Christmas is not what any one needs. Avila were just fantastic considering that in a few days I would need my car to drive to a holiday location. Car hire sorted the next day just so much pain relieved by a most professional company, thank Avila for saving my life and grey hair, your more than worth it!

I would recommend Aviva to a friend

By:
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

artscar gave this product an overall rating of 5 / 5

Hassle free experience

Hit in the rear and still drivable but recommended immediate repair. Work in London but live 50miles away. No probs all carried out in London with replacement temp car. Both delivered and collected from my office. Could not have gone more smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Loz6 gave this product an overall rating of 5 / 5

Great customer service

Aviva were excellent dealing with my claim. The whole process took only 12 days where an engineer came to assess the damage, I was given a retail value for my car, which was a reasonable price, then my car was taken away the same day I received my claim and over the Christmas period! I would highly recommend Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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