Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

Car insurance from £191 — 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 33% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October 2013 to March 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method.

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4982 customer reviews

Rating breakdown

4982 reviews

  • 5 stars awarded by 3417 reviewers
  • 4 stars awarded by 1157 reviewers
  • 3 stars awarded by 131 reviewers
  • 2 stars awarded by 72 reviewers
  • 1 stars awarded by 205 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 4982 reviews

Lenhem gave this product an overall rating of 1 / 5

Not the best experience

Although the other driver accepted responsibility the Aviva claims handler seemed keen for an easy life and wanted to quickly settle on a 50:50 basis. Very patronising and not the personal touch suggested by the adverts. Because of this the courtesy car we received was well below standard and not a like for like had the claims handler acted on the basis that the accident was not my fault (which it was proved to be). Ended up without own car for nearly two weeks and am still waiting to be reimbursed for my excess payment. Have been a customer of Aviva for 12 years unlikely to be when renewal comes round as this is now the second time that Aviva has disappointed.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

spike gave this product an overall rating of 5 / 5

Excellent Service

Once I had purchased my policy I had a problem of not being able to veiw my documents.This was due to a mistake on my part.I contacted Aviva and they soon found the reason why. The lady who sorted it out was very helpful and explained where the problem lay.It was sorted straight away. Cannot speak highly enough about the help and professional way that every- thing was resolved.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

123456789 gave this product an overall rating of 2 / 5

Bad communication

Does not answer number given to use when reporting an incident. E mail several times but not getting a reply. After paying around £20 for for calls I had to phone the repair garage to insure it is booked in properly.although no fault on my side agreed by all, company must have said it was on the cue which has caused a lot of cost trying to sought it out but again not getting through on there numbers.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
3 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
2 / 5

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