Car insurance

Prices from £185 plus for your reassurance see how we compare

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Not included Included Included
24/7 claims line Included Included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £185 - 10% paid this for standard cover*

Why choose us?

  • You could save up to 20% online - 16% of customers are expected to receive the maximum saving. **
  • You can quote online in 5 minutes.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August to October 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7678 customer reviews

Rating breakdown

7678 reviews

  • 5 stars awarded by 5369 reviewers
  • 4 stars awarded by 1660 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 120 reviewers
  • 1 stars awarded by 325 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 7678 reviews

Primobello gave this product an overall rating of 5 / 5

Great customer services

Total profecionalisim, ease of setting up the policy, no frills, just great service. Thanks you AvivaLondon

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 1 / 5

Note really insurance

If the excess on the policy exceeds many of the highlighted benefits, what is the point of insurance? To claim a loss from say a theft from vehicle it would cost me more than double the insured loss.Utter nonsense! Premium addition for a third (very occasional) driver is astronomical and to cap it all, not asked if I wanted to protect my no claim "bonus", it appears it is not protected! If my opinion matters publish this.

Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Thanks for taking the time to leave us your review and let us know how we are doing. First of all, I'm really sorry to hear you were unhappy with the excess on the policy. We allow you to amend the excess; therefore would have given you the opportunity to reduce it when taking the policy out. This can sometimes impact the price but as you say, can ensure you're paying a lower amount if ever making a claim. The policy also covers you for third party liability, which is necessary for being on the road. I'm also sorry to hear you were unhappy with the amount we charged you for adding a third driver and that you weren't given the option to protect your No Claims Discount. I've sent you an email to explain why this was the case, which will hopefully help. I hope this helps and I've also included my contact details in my email in case you wish to discuss this further. Kind Regards

Stephanie, Aviva Online Team

Raf99 gave this product an overall rating of 5 / 5

Good buy

Overall experience excellent, 30 years of insurance but this company no1

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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