Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4960 customer reviews

Rating breakdown

4960 reviews

  • 5 stars awarded by 3404 reviewers
  • 4 stars awarded by 1152 reviewers
  • 3 stars awarded by 131 reviewers
  • 2 stars awarded by 70 reviewers
  • 1 stars awarded by 203 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Wheeler1749 gave this product an overall rating of 5 / 5

Claim review

Excellent service

Aviva provided an excellent service and their repair service was great. Car was picked up and repaired promptly, staff were friendly and helpful. First time I have had an accident and couldn't fault the claim process. Hopefully won't have to claim again, but if so I know the service will be good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Keen to obtain my business

Whilst others were intent on ripping me off, I felt Aviva sought my business and provided competitive quote to secure it. Chapeau.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fitch gave this product an overall rating of 5 / 5

Claim review

Great customer service

rang aviva soon after accident and recovery vehicle arrived 2 hours later,good for Friday afternoon. Aviva very helpful and supportive over the phone.2 weeks between writing off car and receiving car valuation amount. Don't think service could have been any better.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

cucumber gave this product an overall rating of 5 / 5

Buyer review

Great Deal and a Good Experience

Recently required to renew my motor insurance. Current insurance was through my employer with staff benefit discount. However, on checking with Aviva I was advised that my motor insurance with all the same benefits (and more) and an additional named driver was significantly cheaper. My adviser on contacting Aviva was clear, concise and able to answer all my questions before giving me details of my intended insurance and a quote. The procedure, by telephone, was quick and easy and a pleasant experience. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Telemall gave this product an overall rating of 4 / 5

Buyer review

Order Online

I have been an Aviva customer for many years but always through a broker and never direct. This year i thought my policy seemed a little high so I called Aviva to discuss this and the agent advised me that it would easier and cheaper to ger a quote online. It was and it was.. I completed the forms in no time at all and was offerd the same cover for much less. Now I am a dircet customer of Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dono gave this product an overall rating of 5 / 5

Buyer review

Great service from everyone I spoke to

Very good service will be using u again when home ins is due

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spanner gave this product an overall rating of 5 / 5

Claim review

Great service

I was the most straight forward procedure i have experienced .The staff was so very considerate after what had happened to my much looked after car. Well done Aviva keep up the good work it will makes all the difference when i have to renew my insurance again. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Brilliant Customer Service

Very Helpful and explained everything clearly. Much cheaper than others,

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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