Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6030 customer reviews

Rating breakdown

6030 reviews

  • 5 stars awarded by 4157 reviewers
  • 4 stars awarded by 1366 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 88 reviewers
  • 1 stars awarded by 256 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Tillymonster gave this product an overall rating of 5 / 5

Buyer review

Great service

My overall experience with aviva was superb - I got a much cheaper quote which included my partner (my old company wouldn't insure him! ) Would totally recommend aviva to anyone looking for car ins My home ins now due so will get a quote for that too I'm one extremely happy customer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bronco12 gave this product an overall rating of 5 / 5

Claim review

sorted out my claim in one phone call including finding the theother drivers details

Very good service I did not have to do anything, asrepairs and courtesy car were sorted on first phone call

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Brad gave this product an overall rating of 5 / 5

Claim review

Excellent customer service at a very difficult time.

The persons who handled my claim was most helpful and understansing. My claim was processed expeditiously and efficiently and I was satisfied with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

millard gave this product an overall rating of 1 / 5

Claim review

Car Insurance Claim

It has now been nearly 4 weeks since my accident and I still have had no offer at all on my car which is apparently beyond repair however nothing has been put in writing to me confirming this. After many phone calls to both Aviva and also the independant assessor that Aviva uses I have been told excuse after excuse informing me that I will receive a call back. After 3 weeks of constant phoning I think someone at Aviva must be on a long lunch break or they cannot afford stamps to go on a letter maybe?!? Will certainly not be using Aviva again and a word of warning to anyone who has an accident and writes their car off, ' Be prepared for a very long wait ' ~ They maybe good on price but if I had known their claim service woudl be this bad I certainly woudl not have taken out my car insurance with them.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Naturally I'm really sorry to see there has been a delay with the claim and would like to investigate what's caused this. This is not the high level of service we expect for our customers and will endeavour to rectify this as soon as possible. I will liaise with the Claims team immediately and be in touch as soon as we have an update from them. Thank you for taking the time to leave a review on our site,

Nicki, Aviva Online Team

Charli gave this product an overall rating of 5 / 5

Buyer review

A* service

Absolutely fantastic from start to finish, polite and jovial on the phone - made a real effort to explain everything to me. In particular, their information regarding the temporary effect my unsettled claim from an uninsured driver would have was second to none. In comparison to other insurers.... absolutely A*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pearface gave this product an overall rating of 5 / 5

Buyer review

fast and easy

The service I received from Aviva was great. It was fast and easy completed in a matter of minutes. The service over the phone was great with no complications.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MollieMac gave this product an overall rating of 5 / 5

Buyer review

great service

Excellent priced policy. Very competitive and lots of customer benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Chesters gave this product an overall rating of 4 / 5

Buyer review

My quote.

I originally got a quote a few months ago for 1700 which at the time was an amazing price but unfortunately the quote expired by the time I needed it and it came to 2100 which I still can't complain about. It was easy to fill out for the quote and quick, will recommend to others my age who are starting to drive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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