Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9094 customer reviews

Rating breakdown

9094 reviews

  • 5 stars awarded by 6471 reviewers
  • 4 stars awarded by 1716 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 451 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Dickie gave this product an overall rating of 5 / 5

Claim review

excellent service

Overall excellent service and speedy resolution. A little disappointed in attitude towards settlement direct to my husband who should have received the funds personally for his vehicle, settlement of personal effects aspect - I doubt many people keep original receipts for all vehicle contents such as floor mats, first aid kits etc. Payment should have been by bacs not cheque which could have been very embarrassing when collecting new vehicles. Picky things maybe but the overall service was excellent

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Dickie

Johno gave this product an overall rating of 5 / 5

Buyer review

Buying Car Insurance

I choose Aviva because it beat my original quote by alargeamount. The customer service team were very helpful and as I have other policies with Aviva i get a multi policy discount

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Johno

vandriver gave this product an overall rating of 5 / 5

Buyer review

Easypeasy!

Very clear and well laid out web site and steps easy to follow and complete.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

vandriver

sparrow gave this product an overall rating of 5 / 5

Buyer review

helpful

Very nice people on the othrr end of the phone made it all very easy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sparrow

Lisa94 gave this product an overall rating of 1 / 5

Claim review

Shocking

I have had a terrible experience with my motor claim. I have found communication poor, the legal assistance worse than poor and the claim is still not resolved. I haven't felt at any step of the process that Aviva are on my side. I have been made to feel a nuisance when I've chased things up and have ended up doing things that I thought my insurance company would do for me myself. For instance obtaining CCTV footage. Not impressed.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

We appreciate your feedback and I'm really sorry to see this as it is not the level of service Aviva aim for. Our claims team are currently looking in to the matter and will get in touch with you shortly.

Jack, Aviva Online Team

Lisa94

kewarash123 gave this product an overall rating of 4 / 5

Buyer review

very good staf

i love to call at all the time because the costumer services is very good and the polecy is a good price too so yes iam pleased an thankfull so thank you so much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

kewarash123

Gilly gave this product an overall rating of 5 / 5

Buyer review

I shopped around for a while an aviva was the cheapest

Fantastic prices for car insurance I will be recommending my friends and family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gilly

krisharshani gave this product an overall rating of 5 / 5

Buyer review

Really good service

I'm happy to joking with them And it pleasure to me I'll try to invite to my all off friend to come n joint with this great service Thankx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

krisharshani

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