Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7265 customer reviews

Rating breakdown

7265 reviews

  • 5 stars awarded by 5067 reviewers
  • 4 stars awarded by 1582 reviewers
  • 3 stars awarded by 198 reviewers
  • 2 stars awarded by 110 reviewers
  • 1 stars awarded by 308 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Maggi gave this product an overall rating of 5 / 5

Buyer review

Excellent and efficient

this is the first time I have used Aviva and it certainly won't be my last. Excellent value and all of my documents were emailed to me immediately. Strongly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

TonyS gave this product an overall rating of 5 / 5

Buyer review

They make insurance easy.

So easy to deal with, always pleasant when you ring up.Really good insurance, Gives me complete peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ferg gave this product an overall rating of 5 / 5

Claim review

Trouble free outcome

The event was the impact with a deep pothole on a narrow road in the misty dark of an early morning run to an airport. About an hour after returning home (it was friends that were flying) the tyre was found to be deflated and the hub distorted. Aviva simply referred me to their nominated garage, rang the garage who rang me. I visited the garage who checked the facts, ordered the parts, which were fitted on the second visit. However the garage was very professional and insisted that the tracking was still wrong (I could not detect any problem) and the car was collected and returned with distorted components replaced. Really excellent service by both Aviva and the garage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 3 / 5

Claim review

Poor repair at Mitchell Inglis

The customer service from Aviva was fine, but the garage, Mitchell Inglis, they sent me to was terrible. It took a month to get them to fix my car. They did not order the parts first time round, and the driver they sent to bring my car home was incredibly rude. You can never get to speak to the correct person on the phone. I had to phone about 6 times to see if my car was finally ready. By the time I got through it was too late to pick up my car. I would never agree to a repair at Mitchell Inglis again.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
1 / 5
Fairness
3 / 5

DannyR gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Really helpful and polite! Made the arduous task of insuring my van easy! Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Drisscolghan1 gave this product an overall rating of 5 / 5

Buyer review

Good advise

Good service and reliable insurance company. Good and sensible quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hamandbeef gave this product an overall rating of 5 / 5

Claim review

Good service

Just car clinic Leeds didn't get the car right first time OK now

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
1 / 5
Customer experience
5 / 5
Fairness
2 / 5

I'm sorry to see this and will be following it up with them garage and our claims team to understand what happened and why. As soon as I klnow more we'll be in touch

Dave, Aviva Online Team

brunswick gave this product an overall rating of 5 / 5

Buyer review

Good online customer service

More than satisfied with all aspects of service given

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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