Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9519 customer reviews

Rating breakdown

9519 reviews

  • 5 stars awarded by 6761 reviewers
  • 4 stars awarded by 1869 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 439 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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moddymacmoo gave this product an overall rating of 5 / 5

Buyer review

bestofall

I searched through 7 insurance companies & premium costs increased as each one came up on my pc & the last one was AVIVA which was by far the cheapest & best of all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

moddymacmoo

Tuckers65 gave this product an overall rating of 5 / 5

Claim review

Great customer service and very understanding

I found all the advisers very understanding and we was supplied our courtesy car straight away, and we was kept informed throughout. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Tuckers65

JamieNo1 gave this product an overall rating of 5 / 5

Buyer review

Great product

Not on comparison sites, well worth finding this product on the internet. Great product, price & service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JamieNo1

George1 gave this product an overall rating of 5 / 5

Buyer review

Easy....

Very helpful,no fuss,no nonsense just what you need when parting with your money. Clear and precise but friendly at the same time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

George1

KEVIN gave this product an overall rating of 5 / 5

Buyer review

EXCELLENT SERVICE AND ASSISTANCE

Not being a lover of the internet I hesitated for a long time but was encouraged to apply by members of my family who were extremely happy with Aviva. I was extremely and very pleasantly surprised to find a user friendly application and explanations and will happily recommend Aviva to all my friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

KEVIN

Susie gave this product an overall rating of 5 / 5

Buyer review

Exerlent value

Exerlent and easy to get a quote on line And exerlent offers on extras to add to policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Susie

sdavis1981 gave this product an overall rating of 5 / 5

Buyer review

best place to go

Great place and great price simply the best easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sdavis1981

Leedslady gave this product an overall rating of 4 / 5

Buyer review

Easy purchase

I went on Aviva's web site after using a comparison web site, and found it very competitive. A friend had also commented that he had used Aviva and the price he was given was competitive. The policy offers me everything I wanted, including legal cover and no claims protected bonus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Leedslady

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