Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9029 customer reviews

Rating breakdown

9029 reviews

  • 5 stars awarded by 6327 reviewers
  • 4 stars awarded by 1914 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 390 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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hodge gave this product an overall rating of 5 / 5

Claim review

van repair

Excellent service good customer relations at all times during the repairs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

MrDaydreamer gave this product an overall rating of 5 / 5

Buyer review

A surprise and a pleasure

I do not normally write reviews but I had to share my experience with dealing with Aviva. First off they were a lot cheaper than the best quote off various comparison websites. The lady I dealt with in a Scottish Call Centre was most helpful and where other companies had an issue with my no claims previously being used on a commercial policy Aviva did not! So any van driver who is thinking of moving back to a car give these guys a try first because trust me it was quite frustrating dealing with other companies!! To top off my great deal I took out breakdown cover for me and the missus as a seperate policy this reduced the quote I had for the insurance even further!! So in summing up very surprised and very happy that I gave Aviva a chance to quote me! I would rather pay less than get a free toy!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mothersuperior gave this product an overall rating of 5 / 5

Claim review

Speedy resolution

The whole process was easy and pain-free . Aviva handled the insurance claim swiftly. They arranged for their garage to contact me to sort out collection of my vehicle and deal with the repairs. Their insurers kept me informed of the progress of the repairs of my vehicle with estimated return dates

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Capo13 gave this product an overall rating of 5 / 5

Buyer review

A Breeze

After many years of going through brokers I decided to try Aviva. The process could not have been more simple, staff were extremely friendly and helpful, the policy meets all my needs and I saved a lot. Highly recommend you give them a go.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddy gave this product an overall rating of 5 / 5

Buyer review

Great Customer service

I found the staff very helpful and polite I would recommend Aviva to anyone wishing to purchase car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulC gave this product an overall rating of 5 / 5

Buyer review

Cheaper than comparison price quotes

Cheaper than comparison sites who tend to add costs from thier initial quote. Very happy with price and ease of taking out policy. Lets hope they don't bump up the price for an existing customer, next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

cuban gave this product an overall rating of 1 / 5

Claim review

Lack of feed back on moter claim

I have to keep phoneing to find out what is happening re my motor claim

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm really sorry to see this and can only apologise. It is clearly not the level of service we hope to provide. I'll engage with our claims team to find out why you have not been kept up to date and will ensure all relevant feedback is given

Dave, Aviva Online Team

GolfGirl gave this product an overall rating of 5 / 5

Claim review

Surprisingly Simple

Aviva made my claim, painless and surprisingly simple. After short call my car was collected and after two weeks, I was back on the road. Can’t rate them highly enough.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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