Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6842 customer reviews

Rating breakdown

6842 reviews

  • 5 stars awarded by 4756 reviewers
  • 4 stars awarded by 1501 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 291 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Soveryhappy gave this product an overall rating of 5 / 5

Claim review

Avila are the Tops and I mean it

A claim just before Christmas is not what any one needs. Avila were just fantastic considering that in a few days I would need my car to drive to a holiday location. Car hire sorted the next day just so much pain relieved by a most professional company, thank Avila for saving my life and grey hair, your more than worth it!

I would recommend Aviva to a friend

By:
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

artscar gave this product an overall rating of 5 / 5

Claim review

Hassle free experience

Hit in the rear and still drivable but recommended immediate repair. Work in London but live 50miles away. No probs all carried out in London with replacement temp car. Both delivered and collected from my office. Could not have gone more smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Loz6 gave this product an overall rating of 5 / 5

Claim review

Great customer service

Aviva were excellent dealing with my claim. The whole process took only 12 days where an engineer came to assess the damage, I was given a retail value for my car, which was a reasonable price, then my car was taken away the same day I received my claim and over the Christmas period! I would highly recommend Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Great all round

Bought online multi car policy. Great price and only pay for extras you need. No excessive charge for monthly instalments. All documents available on line.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sputnik gave this product an overall rating of 5 / 5

Buyer review

Easiest car insurance purchase ever

I've been buying car insurance for over 30 years & each year gets more & more tedious. This was the simplest, quickest I have come across. The best quote to.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

allahallah gave this product an overall rating of 5 / 5

Buyer review

ease of use

great price - great ads - all round great package. Lovin the app - my Aviva tool is great, forward thinking company with good values.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Colly6 gave this product an overall rating of 5 / 5

Claim review

Great customer service

Excellent service quality quick reply work done speedily

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

paulr gave this product an overall rating of 5 / 5

Claim review

Can't fault Aviva on my claim

I cannot speak highly enough about how Aviva handled my claim when my car was recently written off. From organising the tow truck to settlement, they were quick ,efficient and very, very helpful.I was back on the road within three weeks ( this was over the Christmas period, so would probably been quicker without the holiday period) I have told everyone to go with Aviva .10/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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