Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5073 customer reviews

Rating breakdown

5073 reviews

  • 5 stars awarded by 3475 reviewers
  • 4 stars awarded by 1174 reviewers
  • 3 stars awarded by 134 reviewers
  • 2 stars awarded by 75 reviewers
  • 1 stars awarded by 215 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Tyson gave this product an overall rating of 5 / 5

Buyer review

No nonsense

After comprehensive search in comparison sites I came across a policy from Aviva that provides the essential cover for a super competitive price, the process was hassle free and I would recommend it strongly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alf25 gave this product an overall rating of 4 / 5

Claim review

great outcome but poor communication needs improving

Am pleased with the outcome of my claim. Aviva fulfilled everything it promised but during the process it was obvious that the departments did not share customer information/communication. This was very frustrating on occasions. The biggest problem was the time it took for Aviva to answer the phone, it was at least 25 minutes and is not acceptable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Abster gave this product an overall rating of 5 / 5

Buyer review

Customer service

Felt really easy answering questions. Wasn't any context used that you couldn't understand. Really good customer service. Would definitely recommend to a friend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

suggs gave this product an overall rating of 5 / 5

Buyer review

So easy

Online experience absolutely painless - clear & straightforward - easy access to the new insurance docs. Not forgetting the best price I found !!

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mazzy gave this product an overall rating of 5 / 5

Buyer review

Brilliant price and easy payment method

really pleased great simple display on price and the service is brilliant the online account means it simple for me to quickly check my monthly payments

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Polutryman gave this product an overall rating of 4 / 5

Buyer review

A most helpful company.

When I set out to renew my car insurance I had no great expectations. I'm 66 and have not insured a car for more than 30 years. (Company car and there insured for me to drive). But with a most helpful assistant on the other end of the phone my premium seemed to get less and less. It was useful that my pension is with Aviva but I could not have found anyone as good to help me with going through the forms. Good luck to AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

suki gave this product an overall rating of 4 / 5

Buyer review

Easy to use

Simple to use with clear choices and breakdown cover available. Best value after looking on comparison sites

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lyndiloo gave this product an overall rating of 5 / 5

Claim review

well done

full marks to aviva and their partner agencies for being very efficient in dealing with my motor vehicle claim. The staff go straight in to action arranging an hire vehicle so life could continue on as normal as possible getting to work and so on. When the work was finally carried out on my vehicle by the just car clinic (Hinkley) I found the work and customer service exellent. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Back to top