Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7694 customer reviews

Rating breakdown

7694 reviews

  • 5 stars awarded by 5381 reviewers
  • 4 stars awarded by 1664 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 120 reviewers
  • 1 stars awarded by 325 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Lenny gave this product an overall rating of 5 / 5

Buyer review

Working for me

The service in purchasing multiple vehicle insurance was excellent - quick, courteous and I genuinely think that the Customer Service rep was wanting to find me the best deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Arma gave this product an overall rating of 5 / 5

Buyer review

good value

very quick and helpful,would tell family and friends about this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rehana gave this product an overall rating of 5 / 5

Buyer review

great car insurance policies

Excellent car insurance policies. I will recommend my friend and family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tarch gave this product an overall rating of 4 / 5

Buyer review

Good comparison

Aviva quoted me a good price for my car insurance compared to other companies. On the basis of the service and quote I received, I would recommend Aviva. Of course when my car is up for renewal and I'm no longer seen as a new customer it'll be interesting to see whether Aviva can deliver :-)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rufus gave this product an overall rating of 5 / 5

Buyer review

Customer Service

Excellent overall experience and definitely the cheapest on the market!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

podcat gave this product an overall rating of 5 / 5

Buyer review

good value

good value,well less than the comparision sites, which keep changing the cost of purchasing a policy when you go back to the site, avvia save the quote for you and don't alter it after a few days, and it was less than other quotes for same features and cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

stgeorges gave this product an overall rating of 4 / 5

Buyer review

Instills confidence and a less stressful buying expereince

After trying the compare sites, it was refreshing to speak to a helpful operator and get my questions clearly answered and a price within minutes. The quote was very competitive and I felt confident with AVIVA following all the formalities. I did not have to wait too long to get through the switchboard which was also encouraging and the operator helped me through an issue to do with my house insurance at the same time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

snowey gave this product an overall rating of 4 / 5

Buyer review

good

geting my car insurance over the phone was explaned to me very well .and who spoke to was very polite

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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