Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5971 customer reviews

Rating breakdown

5971 reviews

  • 5 stars awarded by 4113 reviewers
  • 4 stars awarded by 1356 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 253 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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A customer gave this product an overall rating of 5 / 5

Buyer review

easy and fast

great value for money easy website to use very fast when completing my quote

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BargainHunter gave this product an overall rating of 5 / 5

Buyer review

Top class service

For years I'd thought I was getting thebest deal on my Motor Insurance until I decided to get a quote on line from Aviva. I couldn't believe the saving I would make with Aviva so signed up with them a month before my current Insurer automatically renewed my Insurance. The saving was really substantial & I wasn't going to give the old Insurers a chance to compete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

vjncorp gave this product an overall rating of 1 / 5

Claim review

Legal issues

Someone hit me from behind and I made a claim with aviva, the process was simple and done over the phone. Only issue in hindsight is that I wished they had asked for ALL the information and asked us to send in photos and drawings in the days proceeding the incident, not 4 weeks later! I have legal cover and they said that aviva will be looking into getting the obvious liability issue sorted. I have chased aviva several times with no prevail. I understand that the third party is playing hard to get, but I need my car repaired and aviva I believe are just not doing enough chasing. If you insure with aviva, try to not make a claim for your own sanity!

By:
Age:
25 to 34
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
2 / 5
Fairness
2 / 5

Hi Thanks for your review and I'm sorry to see that you've had to chase us several times to check the progress of your claim. Settling liability can sometimes be complicated and take time depending on how the Third Party's insurer handle things and the complexity of the circumstances surrounding the accident. In this instance I will liaise with our Claims team and request an update to you as soon as possible. Please accept my apologies for the delays and I'll do all I can to push things along. We'll be in touch soon. Many thanks

Marv, Aviva Online Team

Beth40 gave this product an overall rating of 5 / 5

Buyer review

Fantastic value

Was really easy to use the website & to find a price. was extremely pleased with the results as young driver premiums are a nightmare! Excellent choice, very happy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Liza gave this product an overall rating of 5 / 5

Claim review

Great customer service

I had an accident few weeks ago so I rang aviva and they dealt with my case over the phone and the guy who dealt with my case took all the details of the incident and it literally took him about 10 minutes to sort everything out and pay me out I could not believe how fast and good aviva is. Strongly recommended

I would recommend Aviva to a friend

By:
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Maritta gave this product an overall rating of 4 / 5

Claim review

good customer support

Accident reporting was easy even on a Saturday. Claim was handled quickly, although the first choice garage could not do the work. Second garage was very helpful and did the repairs efficiently.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
3 / 5

happyharry gave this product an overall rating of 5 / 5

Buyer review

I have found aviva customer service experience excellent, they all seem to listen to what you want and need , really a 5 star service

Awesome, very helpful and friendly, so easy to talk to and very patient

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sophsicles gave this product an overall rating of 5 / 5

Buyer review

Lovely customer service

I did my insurance online to check the price but didn't complete the purchase I got a call from aviva to ask if I was having trouble with their site I explained I was looking at quotes and for them to call me the next day they did I went through the policy with the nicest lady and arranged my perfect cover cheaper than any on the comparison web sites brilliant!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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