Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6526 customer reviews

Rating breakdown

6526 reviews

  • 5 stars awarded by 4518 reviewers
  • 4 stars awarded by 1459 reviewers
  • 3 stars awarded by 179 reviewers
  • 2 stars awarded by 96 reviewers
  • 1 stars awarded by 274 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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muffin gave this product an overall rating of 5 / 5

Claim review

quick service

I was the injured party (my car) a lorry went into my car while it was parked, I rang Aviva at about 10.15 and by 12.15 a garage had been in contact to arrange to come and see the damage. I was without a car for a week and I was happy with the results. All the people I came into contact with were friendly and helpful. I went without a car because my car as hand controls the lady I spoke to at Aviva said they could try and get me a curtsy car but I said I would manage without. I would be happy to recommend Aviva for a fast and friendly service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

sizer gave this product an overall rating of 5 / 5

Buyer review

easy renewal

The Aviva web site was the easiest I have ever used for an insurance renewal. The premium offered was lower than the cheapest comparison websites, and very much cheaper than our previous insurer. No one likes spending money on car insurance, but the Aviva experience made it almost a pleasure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

zappa gave this product an overall rating of 4 / 5

Buyer review

Good service

Switched from broker and process was very easy. So far so good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Taximan gave this product an overall rating of 5 / 5

Claim review

Great service

One phone call did it all. I went to an aviva approved repair centre (as someone ran in to the rear of my car) & I had no excess to pay & the work is guaranteed as long as I own the car . I rang aviva on Friday my car went in on the following Monday & had it back by Wednesday . Great service great customer car & all for one phone call. 10 out of 10. Keep up the good work.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Audinut gave this product an overall rating of 5 / 5

Claim review

Twice in one year

In 40 years of driving I have never had an accident claim until this year, when I had 2 in 6months! The service from Aviva from start to finish is second to none and I would unreservedly recommend them to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sherlock gave this product an overall rating of 5 / 5

Claim review

customer service

Excellent service. Collected my car and delivered the courtesy car promptly. Claim dealt with over the phone with no forms to fill in. Would highly recommend Aviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

WaitingForUpdate gave this product an overall rating of 2 / 5

Claim review

Claim unresolved

Car was hit by a Romanian lorry. The driver admitted fault and provided all the relevant documentation which was then relayed to Aviva. Since then I have not received an update from Aviva as to the claim status (5 weeks +). I contacted Aviva and was told the claim process was still in the initial stages and that the claim could take anything up to a year to resolve. Bad customer relations for not keeping me updated (even if there is no progress I want someone to tell me that) and poor effort in that something like this should take so long to resolve. Only plus point was the hire car was top notch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
3 / 5

Hi there, thanks for taking the time to leave a review on our site. I'm sorry to see there has been a lack of contact and have passed your comments onto our claims team to see if there is anything we can update you with. They will be in contact shortly. Thanks again.

Nicki, Aviva Online Team

candylane gave this product an overall rating of 5 / 5

Buyer review

good service

Overall a very good service, staff are very helpful and informative and the price was good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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