Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6292 customer reviews

Rating breakdown

6292 reviews

  • 5 stars awarded by 4347 reviewers
  • 4 stars awarded by 1418 reviewers
  • 3 stars awarded by 174 reviewers
  • 2 stars awarded by 89 reviewers
  • 1 stars awarded by 264 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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A customer gave this product an overall rating of 5 / 5

Claim review

Fantastic!!!!

I was devastated when I had my accident. It was my fault and I was really upset. Worried, I rang Aviva and I couldn't have had a more wonderful and lovely lady... I could have cried. I've never had to claim before and she sorted it all for me.. I literally had to do nothing. Even my car was picked up from me from repairs and the only thing I had to do in the whole process was collect my car from the garage. I cannot recommend Aviva enough. I've just had my renewal through and I won't be going anywhere else because of my excellent experience and customer service.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Saabfan gave this product an overall rating of 3 / 5

Claim review

Door Rattle

My claim was handled well by Aviva, but the offside door and wing replacement took three days longer than promised. Although good from an appearance point of view, the new door had a rattle. I took the car to a Saab dealer, who found there was a missing security bolt and door membrane. This cost £68.60 to rectify.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
4 / 5

Hi, I'm really sorry to see there was a part missing after the claim. I've passed your comments back to our claims team and ask that they liaise with the garage to find out what happened. We will be in touch once as soon as we have an update on this to discuss things further.

Nicki, Aviva Online Team

JPatrickW gave this product an overall rating of 4 / 5

Buyer review

Easy to buy it.

You covered all the need for a price I was happy with. I found it easy to follow and don online. Also getting emails back to know it is all soft helps. So now I am happy with peach of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Breath of Fresh Air

One phone call which was answered immediately. UK based call centre. Friendly, informative, does what it says on the TV Advert.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MickW gave this product an overall rating of 5 / 5

Buyer review

What they quoted is what they gave me,

the cheapest by far, and ease of adding my son as a named driver some 3 weeks later. Will certainly be insuring my other car with Aviva when the renewel comes in .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mercian gave this product an overall rating of 4 / 5

Buyer review

Good service

I have been an Aviva customer previously and have just returned. I always feel more confident dealing with the larger well known insurers. On this occasion taking out the insurance was easy - almost no phone queue (maybe I was just lucky) and friendly people on the other end. The price significantly less than my existing insurer's renewal quote - although I don't know if that was sweetener to get me back. Still a pleasant experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Akyy gave this product an overall rating of 5 / 5

Buyer review

Amazing Customer Services and Standards

I've had many products with multiple companies, but my experience with aviva was just what i needed. Excellent prices, brilliantly explained product and additional benefits. The staff are amazing they are there for a purpose which is being fulfilled. Must use aviva :)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Petepaint gave this product an overall rating of 5 / 5

Claim review

Quick and easy

It couldn't be easier everything was dealt with via aviva from hire car to the repair It took the stress out of a stressful situation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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