Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9686 customer reviews

Rating breakdown

9686 reviews

  • 5 stars awarded by 6825 reviewers
  • 4 stars awarded by 1988 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 157 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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lisa66 gave this product an overall rating of 5 / 5

Claim review

Accidents are never easy.

Thank you for the excellent service. I felt listened to and understood. And very well supported.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

lisa66

Frag gave this product an overall rating of 4 / 5

Buyer review

Hassle-free

Purchased my policy the myAviva app. It was easy and straight forward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Frag

SparkyD gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

Aviva are the BEST insurance company I have ever been with, my accident claim was dealt with so quickly and with no hassle what so ever, I would recommend Aviva to any body, Oh wait, I did, my daughter is now with Aviva. 10/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

SparkyD

cheekyboy gave this product an overall rating of 5 / 5

Buyer review

great customer service

great customer service, easy to use the online website and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cheekyboy

Widey gave this product an overall rating of 5 / 5

Buyer review

Very satisfied

Very helpful and prompt service Very polite when talking and a good explanation to my question

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Widey

BAN3 gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Every time I have dealt with Aviva, the customer representatives have always been really helpful and friendly. I'm very happy with the service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BAN3

Birch2012 gave this product an overall rating of 5 / 5

Claim review

From Start to Finish

I called Aviva to report that I had an accident - the lady at Aviva was very professional and provided details of a quality repair facility less than 5 miles from my home address. Arrangements were made to visit the repair shop within 24 hours and the repair was completed within 7 days and the car was delivered back to my home address in pristine condition. During the repair period I was kept informed on a regular basis of the progress of the repair. I struggle to find how the service provided by Aviva and Solus who undertook the repair could be bettered.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Birch2012

FLINT gave this product an overall rating of 5 / 5

Buyer review

good value

I thought my renewal for motor insurance was a bit expensive. I had already had good service from aviva for other insurance (house and travel) Their quote was better than my current insurance and i already knew their customer service was great. I spoke to a representative regarding the details of their policy and found only a very minor difference between my previous provider and aviva. went ahead and bought it. quick, easy and cheaper

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FLINT

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