Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9307 customer reviews

Rating breakdown

9307 reviews

  • 5 stars awarded by 6619 reviewers
  • 4 stars awarded by 1766 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 466 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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IOMClaimBeware gave this product an overall rating of 1 / 5

Claim review

6 weeks in and still no resolution??

I cannot fully review the claims service as my claim still isn't resolved. I waited 4 weeks before a decision to escort my vehicle to Liverpool and now it's been there for 2 weeks without an estimate or timeline to fix..... So far getting through to your call center is very frustrating given the wait times and no weekend or evening or web chat service.....To be continued......

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Please accept my apologies for the lack of updates and the timescales involved in resolving your claim. I've chased this for you with our Claims team and asked that your Claim Handler contacts you asap to progress things. Leave this with us and we'll be in touch soon. Kind regards,

Marv, Aviva Online Team

IOMClaimBeware

Bensammy gave this product an overall rating of 5 / 5

Buyer review

Helpful

I experienced very helpful and understanding staff when I phoned for advice. Although not the cheapest quote I feel I made the best decision based on my circumstances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bensammy

Waryone gave this product an overall rating of 4 / 5

Claim review

Friendly and efficient

This was a claim against a third party for minor damage to my car when unattended in a car park. I'm hoping that this "no fault" claim of mine will be reflected in the next renewal premium due in October. Thanks to your claim evaluators for a rapid and reassuring response. This is one of two policies I have with Aviva. (The other being home insurance).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Waryone

maneater gave this product an overall rating of 5 / 5

Buyer review

Straightforward and easy to obtain online.

Listened and acted to the benefit of its customers

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maneater

Hamishnorth gave this product an overall rating of 5 / 5

Buyer review

Excellent value

Excellent value for money. Only negative it would be good if representatives told you when cheaper voluntary excesses didn't have any impact on the price of your policy instead of you having to ask.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hamishnorth

A customer gave this product an overall rating of 5 / 5

Buyer review

Excellent

Fab price, fab customer service, everything is fab.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Excellent serive

Excellent Service experience. highly recommended. Cover is just what I need at a great price. Support was great

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duck gave this product an overall rating of 5 / 5

Buyer review

Good experience

Good overall experience and buying process. Good pricing and customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Duck

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