Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8707 customer reviews

Rating breakdown

8707 reviews

  • 5 stars awarded by 6093 reviewers
  • 4 stars awarded by 1853 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 147 reviewers
  • 1 stars awarded by 375 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Paddywak gave this product an overall rating of 5 / 5

Buyer review

Very good

We are pleased with our new policy And we are grateful for the service we received Add talking us through booking on line. The lady was very helpful.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amanda gave this product an overall rating of 5 / 5

Claim review

Very professional and prompt attention

Really stress-free. However, no attempt was made to challenge the third party's injury claim despite the fact the accident happened at about 10 mph and was a gentle bump. After Aviva declared our car a write-off (due to age rather than damage), they sent an insurance renewal notice 2 weeks later! More joined up communication between departments might be a good idea.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
3 / 5

FRBrunch gave this product an overall rating of 4 / 5

Claim review

Insurers good, garage bad

My claim was promptly dealt with by the insurer, but when I phoned the garage a week after I left the car I was told they hadn't even started work on it! If I hadn't got a spare car this would have been very inconvenient!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Pjletch gave this product an overall rating of 5 / 5

Claim review

So simple

The service was so simple. Exactly what you want after an accident. Just one call and they arranged for the garage to contact me about the repair. Car was collected and delivered to home and curtosy car was provided - brilliant.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

pollyperfect gave this product an overall rating of 5 / 5

Claim review

Very good customer service

My claim was dealt with efficiently and I was kept informed of what was going on all the time. Had so many emails and phone calls so knew things were happening and I did not have to worry about it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gogranny gave this product an overall rating of 5 / 5

Claim review

Derv on road

Contacted aviva after car skided and crashed on mile and a half of derv spillage/leakage on road they advised me what to do very informative sorted everything out couldn't have asked for any better service absolutely terrific

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

waqasjabbar gave this product an overall rating of 4 / 5

Claim review

fast and good

claim processing was very fast but didn't get what i deserved but its 1000 time better then every one thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
3 / 5

I'm sorry you feel you did not get the true value of your car, I have passed this to our claims team for further investigation for you and as soon as we get an update we'll be in touch

Dave, Aviva Online Team

kaleidoscope gave this product an overall rating of 5 / 5

Claim review

Pleasantly Surprised

After seeing family members make insurance claims (with various companies) that took months to process I was worried when I had to claim. However, I only spent about 10 minutes in total on the phone to Aviva, my car was picked up the next day, and I received it back from Just Car Clinic after 6 working days. I haven't heard from Aviva since, so I assume everything was processed smoothly - hence the good review. Things they could improve: 1. Confirmation that the claim has been closed which I haven't seemed to receive. 2. The £200 additional excess I had to pay for being 24. There's not much point in giving me a £150 voluntary excess when I have to pay £200 on top of it for being under 25 - would rather they just be upfront about it! Despite this, everything went really smoothly so I would recommend Aviva! Just hope they don't put my policy up too much next year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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