Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9565 customer reviews

Rating breakdown

9565 reviews

  • 5 stars awarded by 6784 reviewers
  • 4 stars awarded by 1897 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 165 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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xiaolei gave this product an overall rating of 5 / 5

Buyer review

A good option for international license holders

I am holding an international license now. I have checked many insurance companies for the quote but couldn't find a proper one. They are too much expensive. Until one colleague introduced me Aviva, which I found is the best one!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

xiaolei

Brag gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Good service and found them to be very competitive.Great price.After looking at quite a lot of companies I found Aviva to be the best.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brag

agnes gave this product an overall rating of 5 / 5

Buyer review

Easy process to change insurer

I changed from my original insurer to Aviva as the policy like for like was a lower price. The ease of changing and quickness of processing the policy was great

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

agnes

Billysmom gave this product an overall rating of 4 / 5

Buyer review

Easy

My overall experience was easy. Straight forward and easy to understand document. Even treated myself to additional services.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Billysmom

Lenny gave this product an overall rating of 5 / 5

Claim review

Great service

My car was hit by a hit and run driver whilst parked outside house and I didn't manage to get to door in time to take model and car registration, I was gutted rang police then aviva the rep from aviva was sympathetic to my situation and arranged for me to take car in for repair locally in 24 hours, sadly my no claims is affected as I had no details of the rotten person who damaged my car but aviva did get my car repaired straightaway with no problems I'm very pleased with the way I was treated and my car is like a showroom model!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Lenny

rocky gave this product an overall rating of 4 / 5

Buyer review

painless car insurance

Usual lengthy telephone procedure, but straight forward, and quite painless. Efficient telephone staff throughout.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

rocky

NormB gave this product an overall rating of 5 / 5

Claim review

Efficient claims process

Phoned in the details of my unfortunate encounter with a pheasant, the process taking just a few minutes. The repairers contacted me well within the advised period and the repair was of a very high standard.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

NormB

Corinne93 gave this product an overall rating of 4 / 5

Claim review

Very speedy claim process

My claim was sorted and settled very quickly with little stress during the whole process. Very pleased

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Corinne93

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