Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8376 customer reviews

Rating breakdown

8376 reviews

  • 5 stars awarded by 5862 reviewers
  • 4 stars awarded by 1791 reviewers
  • 3 stars awarded by 227 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 359 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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jindidhesi21 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Customer service was excellent one of the best I have experienced.staff were extremely helpful & informative Policy was value for money for a semi new driver

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happynow gave this product an overall rating of 4 / 5

Buyer review

Easy peasy

My on line quote was well below the renewal price my present company had sent me, unlike other on line quotes the final price of the policy was close to the initial estimated price. I easily contacted a 'human' who was able to answer questions I couldn't find the answers to on the website .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

snowball gave this product an overall rating of 4 / 5

Buyer review

car insurance

the quote i was given was well below many other companys and in general gave much the same advantages,i was pleased with the advice given and the spead all matters were delt with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

OOOO gave this product an overall rating of 5 / 5

Claim review

OOOO

All aspects of the claim were dealt with professionally and politely.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

custard gave this product an overall rating of 4 / 5

Buyer review

very easy web site

questions straight forward, basic information required. all extra options clearly laid out so you know what they will cost. quick calculation and you are on your way. well pleased with the premium .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bowlsboy19 gave this product an overall rating of 5 / 5

Claim review

Great customer service

I am more than happy with the professional and speedy way Aviva dealt with my insurance claim. No problems at all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bigdaddy gave this product an overall rating of 4 / 5

Buyer review

Good value for money

Liked the concept of Aviva Drive discount. Excellent customer service by phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fran gave this product an overall rating of 4 / 5

Claim review

Claims handling

I was impressed with the claims handling process. My car was driven into on a Saturday. I called Aviva and they arranged for my vehicle to be collected within a few hours and arranged for a courtesy car to be available the following day and extended it twice because it took a month for my car to be ready. The repair took longer than expected but that was due to the garage being busy and noticing late on that another part was required. I would recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

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