Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8035 customer reviews

Rating breakdown

8035 reviews

  • 5 stars awarded by 5627 reviewers
  • 4 stars awarded by 1729 reviewers
  • 3 stars awarded by 213 reviewers
  • 2 stars awarded by 125 reviewers
  • 1 stars awarded by 342 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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AUDIDRIVER gave this product an overall rating of 4 / 5

Buyer review

Good approach

Clear presentation & follow up, with competitive price. Confirmation by e-mail helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

TxBoof gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

After completing my on-line quote I received a phonecall from Aviva to check if I needed any help. I decided to go ahead and the policy was set up quickly and easily there and then.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

egg50 gave this product an overall rating of 4 / 5

Buyer review

Easy to use website

From start to finish the on line quote and completion is very straight forward. Tick or delete which options you need and it is immediately reflected in the quote. Then just select the payment option to complete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

cabbie gave this product an overall rating of 4 / 5

Buyer review

Very Good Cover and Value for Money

I got the same cover as previously for much less, including a small discount for having another (With Profits) policy with Aviva. It was easy to arrange through an online quote supplemented by a phone call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

toonarmy gave this product an overall rating of 5 / 5

Buyer review

first car

I was insuring my first car. Aviva were helpful with a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

beel gave this product an overall rating of 5 / 5

Buyer review

easy to sort out

a good policy for a fair price. easy to buy and understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jaan gave this product an overall rating of 5 / 5

Buyer review

Excellent, The Best

Excellent service throughout, even after purchase. Highly recommend Aviva. Fantastic customer care and service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Exhausted gave this product an overall rating of 5 / 5

Buyer review

Fantastic customer service

It might not be the cheapest but when the chips are down they really look after you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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