Car insurance

Some of the things you can do online:

• View your policy documents
• Change your address
• Change your car details
• Renew your cover

Register / Log in

Just want to renew your car insurance?

If you pay annually and have no changes to make you can renew quickly and easily with only your name and policy number.

Just renew

More than one vehicle on your policy? Or a van customer

To renew or download policy documentation please go online.

Register / Log in

For anything else please call us on 0844 891 1101.

Business van customers?

For any changes please call us on 0844 891 1101.

Call us on 0844 891 1111* - our claims lines are open 24 hours a day, 365 days a year.

Call now and one of our expert incident managers will begin to process your claim immediately (calls may be recorded and/or monitored).

You can now start your claim using Aviva MyClaims, our new iPhone app.

Or notify us easily online:

• Complete our online form and notify us of a car insurance claim

Auto Windscreens, Aviva’s preferred motor glass supplier, went into administration with effect from 16:30 on 14th Feb 2011.

This means that with immediate effect all existing repairs will now be managed by Auto Glass.

We recognise that some of you will be affected by this change. To ensure you know who to contact we’ve created a “resolution guide” below for you to follow with details on how to deal.

Resolution Guide

• Poor Workmanship Rectification – Should you contact Aviva then the job should be passed to Auto Glass on 01234 279 885* to rectify the situation. If you are currently seeking compensation or a complaint response then please call our Aviva Stretford office on 0800 587 5791*.
• AW unfulfilled appointments – Should you contact Aviva as the result of a missed/unfulfilled appointment then please call Auto Glass on 01234 279 885*.
• Excesses – You will be asked to pay an excess by Auto Glass. However, if you’ve already paid an excess to Auto Windscreens then no further excesses will be payable.
• Outstanding Auto Windscreen Complaints – Should you contact Aviva for a response to an outstanding complaint the call should be directed to our Aviva Stretford office on 0800 587 5791*.

If you have an existing glass claim with Aviva, and your issues are not covered in the above, please call our Aviva Stretford office of 0800 587 5791*.

*Calls may be recorded and / or monitored