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Got a question? We have the answers!

You can find the answers to some of our most frequently asked questions below. If you can't find what you are looking for here, you can ask us a question.

I don't know the registration number of this vehicle, can I still get a car insurance quote?

It is beneficial to have the registration number of the car, as we can usually generate your vehicle details (model, fuel and transmission type etc) from this.

However, if you don't know the registration number, just select "No" for this question. We will ask you to enter the year, make and model of your car and we'll provide a list of models to choose from. Please keep the description of the "Model" as simple as possible: eg "Focus", "Golf" or "Astra". This will ensure that we provide the full list of models for you to choose from.

If you are still unable to find your particular model, please contact our team on 0800 092 9561 and we'll be happy to help: your online discount will still be honoured.

Please be aware that if you don't know your registration details we can only give you a quote, you won't be able to take out the policy without this information.

Do I need to provide proof of my no claim discount to set up a car insurance policy with you?

We may ask you to provide proof of your no claim discount at any stage during the period of your insurance. This will usually take the form of a no claim discount entitlement letter on headed paper from your previous insurance company. We can also accept renewal invite letters/emails as proof of NCD.

If I have been a named driver on another car insurance policy, am I entitled to any no claim discount?

If you are a named driver on another Aviva policy then you can earn the equivalent of a no claim discount in your own right if you buy a car insurance policy with Aviva. The standard discount for named drivers is up to 40%, and if you are the spouse or partner of the policyholder then you could earn up to 70%; discount if you insure your car with us.

To enable us to calculate your discount, please don't complete an online car insurance quote. Call our expert advisers on 0800 056 2683 - you will still be eligible for an additional online discount.

What is protected no claim discount?

If you have built up 3 or more years no claim discount in your own name, then for an additional premium you may be able to protect it. This allows you to have up to two "at fault" claims in a 5 year period, and means that if your car is stolen, or there is no third party to claim from, you won't lose any of your hard-earned discount.

Now, if you have 5 years no claim discount or more, we can also offer the additional protection of guaranteed no claim discount: to ensure that you never lose it! As long as you've had no "at fault claims" in the last 3 years and all the named drivers are 21 or over, we guarantee that your premium will not increase in the future as the result of any claims: regardless of how many you make.

What is an "at fault" car insurance claim?

The term "at fault claim" does not relate to the cause of the incident, but to the policy from which the claim was paid. For example, if your car is stolen, or you are the victim of a bump in a car park and can't identify the culprit, then these incidents would be classed as "at fault" even though you were not responsible for the incident.

How do I make a claim on Aviva car insurance?

If you've had an accident, complete our online form or notify us of a car insurance claim on 0844 891 1111. The lines are open 24 hours a day, every day, and one of our expert incident managers will begin to process your claim straight away.

Don't forget - if you've got an iPhone, you can start your claim using our new app Aviva MyClaims.

Note: please report all accidents to us immediately so we can tell you what to do next and help resolve any claim on your behalf. Any communications you receive from another third party in relation to your claim should be re-directed to us.

What is the "excess" on a car insurance policy?

The "excess" is the contribution you pay in the event of a claim. At Aviva, we default your excess to £350 for online car insurance quotes, but you have the option to reduce this as low as £150 (for an additional premium), or increase it to lower your premium.

If a claim is not deemed to be at fault, it is usually possible to reclaim the excess paid from the third party involved.

A standard policy excess may also apply.

Can I get instant car insurance cover with Aviva?

Yes, then we we'll issue you with a policy number as soon as your payment is processed: meaning that you can drive your car straight away.

Also, you'll get instant access to all your policy documents online (this may take up to 30 minutes from point of purchase) and your certificate of insurance will be posted to you within ten working days.

Is it safe to use my credit or debit card to buy car insurance on your site?

Any personal information which you enter into our car insurance quote form is protected using SSL encryption technology, which works with your Internet browser to protect the data.

For a number of credit and debit cards we require a Card Security code (also known as CVV2 or Card Verification Value) which is a three digit number on the signature strip on the back of your card. You may also, depending on the card you have chosen to use, be asked during the payment process to provide a secure password (MasterCard SecureCode or Verified by Visa) which provides extra protection from online fraud.

What is the 15 weeks' worth of free car cover?

We are offering new customers with at least four years no claim discount, buying a years policy, 15 weeks' worth of free cover on their car insurance when they buy online.

Does the 15 weeks' worth of free car cover apply to any additional options?

The 15 weeks' worth of free car cover excludes any additional covers you choose.

Do I qualify for the 15 weeks' worth of free car cover if I choose to pay monthly?

If you choose to pay monthly you can still qualify for the 15 weeks' worth of free car cover.

Do I qualify for the 15 weeks' worth of free car cover if I choose third party fire & theft cover?

Our 15 weeks' worth of free car cover applies to comprehensive and third party, fire & theft policies.

Does the 15 weeks' worth of free car cover apply to Rapid Bonus car insurance?

The 15 weeks' worth of free car cover does not apply to Rapid Bonus car insurance policies.

Can I get 15 weeks' worth of free cover on other Aviva products?

The 15 weeks' worth of free cover, new customer offer, is only available to customers buying a 12 month car insurance policy with at least four claim free years, however we also offer great deals on our other Aviva products. Check out the relevant pages on our website for details at www.aviva.co.uk.

How long is the 15 weeks' worth of free car cover quote valid for?

Your car quote will be valid for 60 days. This is subject to no changes being made by you to the details relevant to the quote.

Is an online discount available in addition to the 15 weeks' worth of free car cover?

The 15 weeks' worth of free car cover is inclusive of an online discount.

How do I qualify for the 15 weeks' worth of free car cover?

If you're a new customer with four or more years' no claim discount, you could qualify for the offer. A minimum premium applies.

Can I transfer my no claim discount from another type of policy to qualify for the 15 weeks' worth of free car cover?

No claim discount earned from a car or van insurance policy can be transferred to qualify for the 15 weeks' worth of free car cover. No-claim discount earned from a motorcycle policy can't be transferred and a no-claim discount in a company name can't be transferred to an individual.

Will I get both the Aviva MultiCar saving and the 15 weeks' worth of free car cover?

Providing you insure more than one vehicle on the same policy with us we will give you an Aviva MultiCar discount of up to a third off the cheapest vehicle you insure. For all vehicles which meet the terms and conditions of the 15 weeks' worth of free car cover you will also get a further 15 weeks' worth of free car cover.

Will you need to see evidence of my no claim discount in order to qualify for the 15 weeks' worth of free car cover?

Proof of your no claim discount for the vehicle policyholder (main driver) of the vehicle may be requested when you purchase your policy or if you make a claim.

Are other multi-product or online discounts still available with the 15 weeks' worth of free car cover?

Our loyalty discount applies with this offer. Up to 15% will be deducted from your premium if you have a home, life, or healthcare policy direct from Aviva. An online discount is already included in the 15 weeks' worth of free car cover.

Can I get a bigger discount than 15 weeks' worth of free cover if I've got more than four years' no claim discount?

The 15 weeks' worth of free car cover is a set reduction. No further discount is available if you've had more than four claim free years. Proof of NCD may be required.

Do I need to have four years' NCD on my existing car insurance policy to be eligible for the 15 weeks' worth of free car cover?

The main driver of the vehicle must have held car insurance for at least four years without making a claim to qualify for the 15 weeks' worth of free car cover.

Will the offer affect my no claim discount?

The offer does not affect your no claim discount.

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