Child health insurance

Making a claim

If your children are unwell, we know how important it is to concentrate on looking after them. To help you, we make sure that you’ll be speaking to friendly experts when you make a claim – getting things under way as quickly as possible. They’re trained to understand that you might have a lot to deal with at the moment, and will do their best to help you every step of the way. Most of our claims are approved over the phone, with no need for paperwork at all. It’s a three step process:

• If your child is unwell, you’ll see your GP and say that you have cover with Aviva
• If you’re given a referral, you’ll choose a specialist working at a hospital on your hospital list
• Before you see the specialist, you’ll contact us to get your claim under way

Over 90% of claims are approved over the phone

We may need to ask you for more information about your child’s condition or details from your child’s GP. In all cases, we’ll do our best to make sure that paperwork doesn’t hold things up. If we can’t approve the claim you want to make because it’s not covered by your policy, we’ll explain the details to you.

After your child has seen the specialist, you’ll need to keep us updated on what’s happening. This is easy to do with a phone call to the claims team.

We’re here to help you

Our claims teams all receive specialist training, so that they can give you the support you need and make the process go as smoothly as possible. For example, our oncology claims department are all trained to deal with the difficult circumstances surrounding a claim for cancer treatment. And if your daughter is being seen by a specialist for a treatment that’s unique to women, we have a Women’s Health Unit with female contacts who understand the sensitive nature of these conditions.

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