FAQs and contact details

If you have questions, we’ll try to find the answers for you. These are Aviva’s FAQs - so just type in what you’d like to know and we’ll look up the information for you. We’re here to help, so don’t worry, if you can’t find what you’re looking for, you can always use our contact details to call us…

Have a question?

You asked: How do I change my vehicle?

You can make a range of changes to your policy online using MyAviva, including changing your vehicle

Once logged in follow the below steps:

Click the "Your policies" button > Click the "Details" button on the policy you wish to view > Click "Amend my policy" > Click "Vehicle Details" > Click "Replace this vehicle"

We'll need to know details about the vehicle including the registration number

Did this answer your question?

Answers others found useful

Contact us

Car and motor insurance

Car insurance

Customer services

Check and make changes to your policy on MyAviva.

0844 891 1101*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us – We endeavour to respond within 72 hours.

Please use the below options for queries relating to cancellation or proof of no claim discount.

Proof of no claim discount

To send us your proof of no claim discount email it to ncdvald@aviva.co.uk or fax it to 01603 878 764. Alternatively send it to:

NCD Validation Team
PO Box 3435
Norwich
NR1 3GS

Cancel your policy:

Call 0844 891 1101

To send us your Certificate of Insurance following cancellation please forward it to:

Aviva UKDI
Po Box 15
Norwich
NR1 3LN

For a new quote:

0800 015 4715*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0844 891 1111*

Lines are open 24 hours a day

Or use our online claim form

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Short term car insurance

For a new quote:

Use our online quote form

For queries regarding your existing policy:

0871 811 7100*

Lines open Mon – Fri 9am – 5.30pm

Send us an email and someone will get back to you within 24 hours

Are you an existing short term car insurance customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored. Calls are charged at 6.7p per minute

Classic car insurance

For a new quote:

Use our online quote form

Had a problem?

How to make a complaint

Motorcycle insurance

Customer services

0844 891 1105*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us – We endeavour to respond within 72 hours.

For a new quote:

0800 260 0475*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0844 891 1105*

Lines are open 24 hours a day

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Van insurance

Customer services

Check your policy on MyAviva.

0844 891 1167*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us – We endeavour to respond within 72 hours.

Please use the below options for queries relating to cancellation or proof of no claim discount.

Proof of no claim discount

To send us your proof of no claim discount email it to ncdvald@aviva.co.uk or fax it to 01603 878 764. Alternatively send it to:

NCD Validation Team
PO Box 3435
Norwich
NR1 3GS

Cancel your policy:

Call 0844 891 1101

To send us your Certificate of Insurance following cancellation please forward it to:

Aviva UKDI
Po Box 15
Norwich
NR1 3LN

For a new quote:

0800 015 4715*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0844 891 1333*

Lines are open 8am to 6pm Monday to Friday

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Home insurance

Home insurance

Customer services

Check your policy on MyAviva.

0844 891 1102*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us – We endeavour to respond within 72 hours.

For queries relating to cancellation please use the below option.

Cancel your policy:

Call 0844 891 1102

To send us your Certificate of Insurance following cancellation please forward it to:

Aviva UKDI
Po Box 15
Norwich
NR1 3LN

For a new quote:

Call 0800 015 4715*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0844 891 1222*

Lines are open 24 hours a day

Or use our online claims form

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Home emergency cover

Customer services:

0800 056 3392*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us

We don't currently offer home emergency cover as a separate policy. If you have home insurance with us, you can add it to your policy by calling 0844 891 1102 or by logging on to MyAviva

Make a claim:

0845 300 3346*

Lines are open 24 hours a day

Had a problem?

Please write to the Customer Relations Manager, Aviva, Homeserve, Freepost WV1849, Walsall, West Midlands, WS2 7BR, call us on

0845 300 3346*

Or go online

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

*For our joint protection, telephone calls may be recorded and/or monitored.

Pensions and retirement

Annuities

For new policy enquiries or information on our products:

0800 302 9600*

Mon-Fri 9.00am-6.00pm. Sat 9.00am-2.00pm

Or arrange for us to call you back at a convenient time

Manage your plan:

0800 068 6800*

+44 1603 202500* (from abroad)

Lines are open Mon-Fri 8.30am-5.30pm. Sat 8.30am-2.00pm

Notify us about a death:

We understand that bereavement is a very difficult time. We try to make the process of informing Aviva as simple as possible. We have a dedicated UK-based team who you can call to notify us of your loss:

0800 068 8273*

+44 1603 603892* (from abroad)

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Fixed term retirement plan

Existing Customers:

0845 301 6385*

Lines are open Mon-Fri 9.00am-5.00pm

Or arrange for us to call you back at a convenient time

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pensions

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page or call us on 0800 068 6800. If you are calling us from outside the UK call us on +44 1603 202 500.

Equity release

For information on our products:

0800 046 2734*

Lines are open Mon-Fri 9.00am-6.00pm.
Sat 9.00am-2.00pm.

Or arrange for us to call you back at a convenient time

Manage your plan or notify us of a death:

0800 158 4177*

+44 1603 202500 (from abroad)

Lines are open Mon-Fri 9.00am-5.00pm.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Income drawdown

Existing customers only:

0800 068 6800*

+44 1603 838 010* (from abroad)

Lines are open Mon-Fri 9.00am-5.00pm.

Email us about Income Drawdown**

In the event of your death, your dependants can contact us to discuss the options available to them:

0800 068 6800*

+44 1904 723 520* (from abroad)

Or write to us at:
Aviva – Claims,
PO Box 520,
Surrey Street,
Norwich,
NR1 3WG

New customers:

How to apply - Talk to your adviser

You should discuss your retirement options and take advice from a Financial Adviser, who can help you decide if income drawdown from Aviva is right for you. If you and your adviser agree that income drawdown is the right type of retirement income option for you, your adviser will be able to take you through the application process.

If you don't have an adviser, you can find one in your area at www.unbiased.co.uk.

0845 301 1050*

Lines are open Mon-Fri 9.00am-5.00pm.

Had a problem?

0800 015 8317*

Use our online contact form

Write to us at:
Aviva Life & Pensions
Customer Relations
PO Box 520
Norwich
NR1 3WG

How we deal with a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.
** Any information submitted will not be secure whilst being transmitted across the internet.

Breakdown cover

Breakdown cover

For a new quote:

0800 092 9561*

Lines are open Mon-Fri 8am -8pm, Sat 9am-5pm, Sun 10am-4pm. Bank holidays 10am-4pm

Or use our online quote form

Retrieve an existing quote

Amend or Renew your policy:

0844 891 1106*

Roadside Assistance /Request a callout:

08000 155 755*

(United Kingdom, incl. Jersey & Isle of Man) or

1800 535 005*

(Republic of Ireland) Lines are open 24 hours a day

Had a problem?:

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Life insurance

Mortgage life insurance

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Critical illness cover

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Life insurance

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Over 50s life insurance

For general enquiries:

0800 068 6800*

+44 1603 202500 (from abroad)

To make a claim:

0800 015 1142*

+44 1904 723 520* (from abroad)

Or write to us at:
Aviva – Claims,
PO Box 520,
Surrey Street,
Norwich,
NR1 3WG

Had a problem?

0800 068 6800*

Use our online contact form

Write to us at:
Aviva Life & Pensions
Customer Relations
PO Box 520
Norwich
NR1 3WG

How we deal with a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

Income protection

Make a claim:

0800 158 3105*

Lines are open Mon-Fri 8.30am-5.30pm

Manage your policy:

0800 158 3119*

Lines are open Mon-Fri 8.30am-5.30pm

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Savings and investments

Investment bonds

Get a bond valuation:

0800 096 3530*

Lines are open Mon-Fri 8.30am-5.30pm. Sat 8.30am-2.00pm

Get an online valuation

For general enquiries:

0800 096 3530*

Lines are open Mon-Fri 8.30am-5.30pm. Sat 8.30am-2.00pm

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored

Savings & investments

ISA contact details:

0800 051 2003*

(if you already have an investment ISA with us)

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored

Endowment

For general enquiries:

0800 953 1777

Lines are open Monday to Friday 9.00am - 5.00pm

Are you an existing customer and still can't find what you're looking for? Visit our Frequently asked questions

Defined returns fund

Existing customers contact details:

0800 051 2003*

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

We will only provide information about Aviva Investors investment funds range.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored for our joint protection. Calls are free from a BT landline but costs may vary from mobiles and other networks.

Structured returns fund

Existing customers contact details:

0800 051 2003*

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

We will only provide information about Aviva Investors investment funds range.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored for our joint protection. Calls are free from a BT landline but costs may vary from mobiles and other networks.

Travel insurance

Travel insurance

For a new quote:

0800 051 3606*

Lines are open Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 10am-4pm. Bank holidays 10am-4pm.

Or use our online quote form

Retrieve an existing quote

Make a claim:

Medical and other emergency abroad:

+44 1603 208 044*

Non-emergency abroad:

+44 1603 603 716*

Lines are open 24 hours a day

Non–emergency (UK):

0844 891 1444*

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Health insurance

Private health insurance

For a new quote:

0800 068 3827*

Lines are open Mon-Thur 8.30am-8pm, Fri 8.30am – 6pm, Sat 9am-1pm

Make a claim:

0800 068 5821*

Lines are open Mon-Fri 8am-7pm. Sat 8am-1pm

Manage your policy:

0800 068 3827*

Lines are open Mon-Thur 8.30am-8pm, Fri 8.30am – 6pm, Sat 9am-1pm

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our Private Health Insurance page

* For our joint protection, telephone calls may be recorded and/or monitored.

Income protection

Make a claim:

0800 158 3105*

Lines are open Mon-Fri 8.30am-5.30pm

Manage your policy:

0800 158 3119*

Lines are open Mon-Fri 8.30am-5.30pm

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Long term care

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Pet insurance

Pet insurance

For a new quote:

0800 656 9729*

Lines are open Mon-Fri 8am-8pm, Sat 9am-5pm

Or use our online quote form

Make a claim:

0844 561 1732*

Lines are open 24 hours a day

Manage your policy:

0844 561 1725*

Lines are open Mon-Fri 8am-8pm. Sat 9am-5pm & Sun 10am-4pm

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Personal accident

Accidental death benefit

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva,
PO Box 691,
Amersham,
Bucks
HP6 5EA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Accidental Permanent Injury Insurance

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva,
PO Box 691,
Amersham,
Bucks
HP6 5EA

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Personal family accident plan

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva,
PO Box 691,
Amersham,
Bucks
HP6 5EA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Hospital cash plan

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva,
PO Box 691,
Amersham,
Bucks
HP6 5EA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Other enquiries

General enquiries

By phone:

01603 622200*

0044 1603 604999* (from abroad)

Our switchboard is open Mon–Fri, 9am–5pm

By email:

helpdesk@aviva.co.uk

Please include your full name and policy number (if you have one).

By post:

Aviva,
PO Box 4,
Surrey Street,
Norwich
NR1 3NG

By fax:

01603 683659

Had a problem?

How to make a complaint

* For our joint protection, telephone calls may be recorded and/or monitored
Any details you submit will not be secure whilst being submitted

Pay us a compliment

How to pay us a compliment

Careers with us

At Aviva, we're proud to have some of the most exciting opportunities that the financial services industry can offer.

Find out more

Affiliates

If you are a publisher and run a website, promote Aviva and you could be earning fantastic money whilst working closely with one of the UK's top household names.

Find out more

Media relations

If you are a journalist looking for an Aviva customer case study, we may have what you need in our case study library.

Find out more

Sponsorship

You can find out more about Aviva's involvement with Premiership Rugby or Norwich City Football Club by visiting our websites.

Alternatively you can email us at helpdesk@aviva.co.uk or write to:

Head of Sponsorship & CR
Aviva UK
Sienna-3
Surrey Street
Norwich
NR1 3NS

Any details you submit will not be secure whilst being submitted

News and guides

Want to protect your home from storm damage? Need advice to make winter driving less stressful? Or simply looking for handy tips to avoid DIY disasters? Find the answers to these questions and other useful information in our News and Guides pages.

Aviva Advantages

Access to an exclusive selection of rewards and ticket giveaways through Aviva Advantages.

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