Help and Support

For contact details, talk to our Virtual Assistant or if you can’t find what you’re looking for, you’ll find more contact details further down the page.

FAQs

These are Aviva’s FAQs - just type your question below and we’ll get you the answer. If you can’t find what you’re looking for, you can always call us. You’ll find our contact details further down the page.

You asked: Is there a maximum amount I can claim each year?

This will vary depending on the type of product that you, or your employer (if you are on a company policy) purchased. Your policy schedule will tell you if any specific benefit limits apply to your cover. If you are covered under a company policy, you can find this information in your member guide.

Did this answer your question?

Answers others found useful

Contact us

Car and motor insurance

Car insurance

Customer services

Check and make changes to your policy on MyAviva.

0345 307 8581*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or email us

Please use the below options for queries relating to cancellation or proof of no claim discount.

Proof of no claim discount

To provide us with your proof of no claim discount you can:

  • Upload your proof via MyAviva
  • Email it to ncdvald@aviva.com
  • Send it in the post to:

    NCD Validation Team
    PO Box 3435
    Norwich
    NR1 3GS

Cancel your policy:

Call 0345 307 8587*

For a new quote:

0800 015 6227*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:
For existing claims

0345 030 8860*

Lines are open

Monday to Friday
9.00am – 5.00pm

Closed weekends and bank holiday’s

For new claims

0345 030 6925*

Lines are open 24 hours a day

Or use our online claim form

To make an online glass claim and book your repair/replacement

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pay us a compliment

How to pay us a compliment

Short term car insurance

For a new quote:

Use our online quote form

For queries regarding your existing policy:

0333 005 0944*

Lines open Mon – Fri 9am – 5.30pm

Send us an email and someone will get back to you within 24 hours

Are you an existing short term car insurance customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Classic car insurance

For a new quote:

Classic car insurance

Had a problem?

How to make a complaint

Motorcycle insurance

Customer services

0345 307 8583*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or email us

For a new quote:

0800 051 2691*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0345 030 6921*

Lines are open 24 hours a day

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pay us a compliment

How to pay us a compliment

Van insurance

Customer services

Check your policy on MyAviva.

0345 307 8582*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or email us

Please use the below options for queries relating to cancellation or proof of no claim discount.

Proof of no claim discount

To send us your proof of no claim discount email it to ncdvald@aviva.co.uk or fax it to 01603 878 764. Alternatively send it to:

NCD Validation Team
PO Box 3435
Norwich
NR1 3GS

Cancel your policy:

Call 0345 307 8588*

To send us your Certificate of Insurance following cancellation please forward it to:

Aviva UKDI
Po Box 15
Norwich
NR1 3LN

For a new quote:

0800 051 2567*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0345 030 6968*

Lines are open 8am to 6pm Monday to Friday

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pay us a compliment

How to pay us a compliment

Home insurance

Home insurance

Customer services

Check your policy on MyAviva.

0345 307 8585*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or email us

For queries relating to cancellation please use the below option.

Cancel your policy:

Call 0345 307 8589*

To send us your Certificate of Insurance following cancellation please forward it to:

Aviva UKDI
Po Box 15
Norwich
NR1 3LN

For a new quote:

Call 0800 051 4037*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
8.30am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Or use our online quote form

Retrieve an existing quote

Make a claim:

0345 030 6945*

Lines are open 24 hours a day

Or use our online claims form

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pay us a compliment

How to pay us a compliment

Home emergency cover

Customer services:

0800 056 3392*

Lines are open

Monday to Friday
8.00am – 8.00pm
Saturday
9.00am – 5.00pm
Sunday
10.00am – 4.00pm
Bank holidays
10.00am – 4.00pm

Email us

If you have home insurance with us you can add home emergency cover to your home policy by calling 0345 030 7078 or by logging on to MyAviva

Make a claim:

0345 300 3346*

Lines are open 24 hours a day

Had a problem?

Please write to the Customer Relations Manager, Aviva, Homeserve, Freepost WV1849, Walsall, West Midlands, WS2 7BR, call us on

0345 300 3346*

Or go online

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

*For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pensions and retirement

Annuities

For new policy enquiries or information on our products:

0800 302 9600*

Mon-Fri 9.00am-6.00pm. Sat 9.00am-2.00pm

Or arrange for us to call you back at a convenient time

Postal correspondence address

Aviva
PO Box 520
Norwich
NR1 3WG

Manage your plan:

0800 068 6800*

+44 1603 202500* (from abroad)

Lines are open Mon-Fri 8:00am-8:00pm. Sat 8:30am-5:00pm. Sun 10:00am-4:00pm

Notify us about a death:

We understand that bereavement is a very difficult time. We try to make the process of informing Aviva as simple as possible. We have a dedicated UK-based team who you can call to notify us of your loss:

0800 068 8273*

+44 1603 603892* (from abroad)

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Pensions

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page or call us on 0800 068 6800. If you are calling us from outside the UK call us on +44 1603 202 500.

Equity release

For information on our products:

0800 046 2734*

Lines are open Mon-Fri 9.00am-5.30pm.

Or arrange for us to call you back at a convenient time

Manage your plan or notify us of a death:

0800 158 4177*

+44 1603 202500 (from abroad)

Lines are open Mon-Fri 9.00am-5.00pm.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

Income drawdown

Existing Income Drawdowns beginning with prefix DD customers only:

0845 301 1050*

+44 1603 838 010* (from abroad)

Lines are open Mon-Fri 9.00am-5.00pm.

Email us about Income Drawdowns beginning with prefix DD

In the event of your death, your dependants can contact us to discuss the options available to them:

0800 015 1142*

+44 1904 723 520* (from abroad)

Or write to us at:
Aviva – Claims,
PO Box 520,
Surrey Street,
Norwich,
NR1 3WG

New customers:

How to apply - Talk to your adviser

You should discuss your retirement options and take advice from a Financial Adviser, who can help you decide if income drawdown from Aviva is right for you. If you and your adviser agree that income drawdown is the right type of retirement income option for you, your adviser will be able to take you through the application process.

If you don't have an adviser, you can find one in your area at www.unbiased.co.uk.

Investment support for new Drawdown plans taken out without a FA and begin AV: 0808 101 0888* or email myinvestmentportfolio@aviva.com

New Income Drawdown on Aviva Wrap (usually 6 digits) : 0845 075 6655* or email platformservices@aviva.co.uk

Had a problem?

0800 015 8317*

Use our online contact form

Write to us at:
Aviva Life & Pensions
Customer Relations
PO Box 520
Norwich
NR1 3WG

How we deal with a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.
** Any information submitted will not be secure whilst being transmitted across the internet.

Breakdown cover

Breakdown cover

For a new quote:

0800 051 3927*

Lines are open Mon-Fri 8am -8pm, Sat 9am-5pm, Sun 10am-4pm. Bank holidays 10am-4pm

Or use our online quote form

Retrieve an existing quote

Amend or Renew your policy:

0345 307 8584*

Roadside Assistance /Request a callout:

08000 155 755*

(United Kingdom, incl. Jersey & Isle of Man) or

1800 535 005*

(Republic of Ireland) Lines are open 24 hours a day

Had a problem?:

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Life insurance

Mortgage life insurance

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Critical illness cover

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Life insurance

Please input your policy number to help us find the correct contact details.

Policy number

If you don't have your policy number, please visit our general contact page

Over 50s life insurance

For general enquiries:

0800 068 6800*

+44 1603 202500 (from abroad)

To make a claim:

0800 015 1142*

+44 1904 723 520* (from abroad)

Or write to us at:
Aviva – Claims,
PO Box 520,
Surrey Street,
Norwich,
NR1 3WG

Had a problem?

0800 068 6800*

Use our online contact form

Write to us at:
Aviva Life & Pensions
Customer Relations
PO Box 520
Norwich
NR1 3WG

How we deal with a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Lines are open Monday to Friday 8:00am - 8:00pm. Saturday 8:30am - 5:00pm and Sunday 10:00am - 4:00pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

Income protection

Make a claim:

0800 158 3105*

Lines are open Mon-Fri 8.30am-5.30pm

Manage your policy:

0800 158 3119*

Lines are open Mon-Fri 8.30am-5.30pm

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Savings and investments

Investment bonds

Get a bond valuation:

0800 096 3530*

Lines are open Mon-Fri 8.00am-8.00pm. Sat 8.30am-5.00pm. Sun 10:00am-4:00pm.

Get an online valuation

For general enquiries:

0800 096 3530*

Lines are open Mon-Fri 8.00am-8.00pm. Sat 8.30am-5.00pm. Sun 10:00am-4:00pm.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored

Savings & investments

ISA contact details:

0800 051 2003*

(if you already have an investment ISA with us)

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored

Endowment

For general enquiries:

0800 953 1777

Lines are open Monday to Friday 9.00am - 5.00pm

Are you an existing customer and still can't find what you're looking for? Visit our Frequently asked questions

Defined returns fund

Existing customers contact details:

0800 051 2003*

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

We will only provide information about Aviva Investors investment funds range.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored for our joint protection. Calls are free from a BT landline but costs may vary from mobiles and other networks.

Structured returns fund

Existing customers contact details:

0800 051 2003*

Or write to us at:
Aviva Investors UK Funds Ltd,
PO Box 10410,
Chelmsford,
CM99 2AY

We will only provide information about Aviva Investors investment funds range.

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* Calls may be recorded and/or monitored for our joint protection. Calls are free from a BT landline but costs may vary from mobiles and other networks.

Travel insurance

Travel insurance

Customer services

View your documents on MyAviva

Call us on:

0345 307 8586*

Lines are open Mon-Fri 8am-8pm, Sat 8.30am-5pm, Sun 10am-4pm.

Or email us

For a new quote:

0800 051 4607*

Lines are open Mon-Fri 8am-8pm, Sat 8.30am-5pm, Sun 10am-4pm. Bank holidays 10am-4pm.

Or use our online quote form

Retrieve an existing quote

Make a claim:

Medical and other emergency abroad:

+44 1603 208 044*

Non-emergency abroad:

+44 1603 603 716*

Lines are open 24 hours a day

Non–emergency (UK):

0345 030 6983*

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customers page

* For our joint protection, telephone calls may be recorded and/or monitored.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pay us a compliment

How to pay us a compliment

Health insurance

Private health insurance

For a new quote:

0800 404 6531*

Lines are open Mon-Fri 9am-5pm

Make a claim:

0800 068 5821*

Lines are open Mon-Fri 8am-7pm. Sat 8am-1pm

Manage your policy:

0800 068 3827*

Lines are open Mon-Thur 8.30am-8pm, Fri 8.30am – 6pm, Sat 9am-1pm

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our Private Health Insurance page

* For our joint protection, telephone calls may be recorded and/or monitored.

Income protection

Make a claim:

0800 158 3105*

Lines are open Mon-Fri 8.30am-5.30pm

Manage your policy:

0800 158 3119*

Lines are open Mon-Fri 8.30am-5.30pm

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Long term care

Please input your policy number to help us find the correct contact detailsxx.

Policy number

If you don't have your policy number, please visit our general contact page

Cancer Essentials

Cancer Essentials can only be purchased online, which means we don't pay for expensive call centres.

For a new quote:

To get a new quote or find out more visit our Cancer Essentials page.

Manage your policy:

To amend your policy or make a claim visit the Essentials website.

To access your Essentials policy information you will need to have your email address and password to hand.

General enquiries:

For general queries please visit the Essentials website.

Child Health Essentials

Child Health Essentials can only be purchased online, which means we don't pay for expensive call centres.

For a new quote:

To get a new quote or find out more visit our Child Health Essentials page.

Manage your policy:

To amend your policy or make a claim visit the Essentials website.

To access your Essentials policy information you will need to have your email address and password to hand.

General enquiries:

For general queries please visit the Essentials website.

Physio Essentials

Physio Essentials can only be purchased online, which means we don't pay for expensive call centres.

For a new quote:

To get a new quote or find out more visit our Physio Essentials page.

Manage your policy:

To amend your policy or make a claim visit the Essentials website.

To access your Essentials policy information you will need to have your email address and password to hand.

Manage your policy:

General enquiries:

For general queries please visit the Essentials website.

Pet insurance

Pet insurance

For a new quote:

0800 656 9729*

Lines are open Mon-Fri 8am-8pm, Sat 9am-5pm

Or use our online quote form

Make a claim:

0333 234 0631*

Lines are open from 8am – 6pm weekdays and 9am – 2pm Saturdays.

Manage your policy:

0333 234 0630*

Lines are open Mon-Fri 8am-8pm. Sat 9am-5pm.

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection, telephone calls may be recorded and/or monitored.

Pay us a compliment

How to pay us a compliment

Personal accident

Accidental death insurance

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Accidental permanent injury insurance

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Personal family accident plan

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Hospital cash plan

For a new quote:

0800 051 8998*

Lines are open Mon to Fri 9am–5pm

Or use our online quote form

Manage your policy:

0800 158 3993*

Lines are open Mon-Fri 9am-5pm

Send us an email

Make a claim:

0800 051 5175*

Lines are open Mon to Fri 9am–5pm

Or you can submit a claim by writing to us at:
Aviva
PO Box 3553
Norwich
NR1 3DA

Had a problem?

How to make a complaint

Are you an existing customer and still can't find what you're looking for? Visit our existing customer page

* For our joint protection, telephone calls may be recorded and/or monitored.

Recommend a friend

Recommend a friend

Recommend a friend to us and you can both get a £25 Amazon.co.uk gift certificate

Find out more

For recommend a friend support

Other enquiries

General enquiries

By phone:

01603 622200*

0044 1603 604999* (from abroad)

Our switchboard is open Mon–Fri, 9am–5pm

By email:

helpdesk@aviva.co.uk

Please include your full name and policy number (if you have one).

By post:

Aviva,
PO Box 4,
Surrey Street,
Norwich
NR1 3NG

By fax:

01603 683659

Had a problem?

How to make a complaint

* For our joint protection, telephone calls may be recorded and/or monitored
Any details you submit will not be secure whilst being submitted

Pay us a compliment

How to pay us a compliment

Careers with us

At Aviva, we're proud to have some of the most exciting opportunities that the financial services industry can offer.

Find out more

Affiliates

If you are a publisher and run a website, promote Aviva and you could be earning fantastic money whilst working closely with one of the UK's top household names.

Find out more

Media relations

If you are a journalist looking for an Aviva customer case study, we may have what you need in our case study library.

Find out more

Sponsorship

You can find out more about Aviva's involvement with Premiership Rugby or Norwich City Football Club by visiting our websites.

Alternatively you can email us at helpdesk@aviva.co.uk or write to:

Head of Sponsorship & CR
Aviva UK
Sienna-3
Surrey Street
Norwich
NR1 3NS

Any details you submit will not be secure whilst being submitted

Award-winning equity release

hanging bunting

Over 55 and considering your retirement options? Find out if a lifetime mortgage could help you.

20% discount for existing customers

advantages contacts

Discounts off a wide range of new products when buying direct. Available through MyAviva. Helping you protect more of the things you care about. Terms apply*

*Terms apply: Available when buying direct on MyAviva, aviva.co.uk and by phone (except for health and protection products where discount is only available on MyAviva and by phone) and have an existing Aviva branded product. For health insurance products only one discount per product and only in year one, also only available for customers who have not had (or been a member of) a health insurance product with us in the last 12 months and agree that the cover will remain in place for one year. For life insurance policies minimum premium applies. Discount not applicable to existing car and van customers buying a car or van policy. Discount doesn't apply to optional covers, single trip travel insurance, Health Essentials, Over 50s life insurance (Guaranteed Lifelong Protection), pet insurance or Aviva Stocks & Shares ISA, Pension or Investment Accounts. Discount might change at any time.

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