Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6838 customer reviews

Rating breakdown

6838 reviews

  • 5 stars awarded by 4752 reviewers
  • 4 stars awarded by 1501 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 291 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

lala gave this product an overall rating of 5 / 5

Buyer review

Car insurance

The whole process was easy and I am over the moon with my purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TrevorW gave this product an overall rating of 5 / 5

Claim review

Great service

Every thing was completed with no fuss happy with repair and the help received

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

taxi34561 gave this product an overall rating of 5 / 5

Buyer review

purchase experience

The whole experience was handled very well with no confusion it was well explained and very quick to set up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baaru gave this product an overall rating of 5 / 5

Claim review

Good insurance company

Would recommend aviva good service and excellent staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

cygnet gave this product an overall rating of 5 / 5

Claim review

Great Service

Excellent response the claim was cleared within 10 days allowing us to get on with our lives as normal .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

doitmyself1 gave this product an overall rating of 1 / 5

Claim review

poor service

1st called 29/12/14 to report claim that wasn't my fault and other drives takes full responsibiilty told i would have to send my car 40 miles away for repair so I can have a courtesy car even though I am paying £32.00 on my policy for an enhanced courtesy car, if I use repairer 3 miles away will have to pay for own courtesy car, had to also correct the call handler who worried me when he told me that the driver was only TPFT when our policy is for any driver. 2nd call told this is wrong and we can use nearer garage with courtesy car. Car taken to repair shop for assessment, they sent the quote direct to aviva, two weeks later havn't heard anything so phone aviva, they havn't received anything, call the garage they send it again, week on still havn't heard anything!

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi I'm so sorry to hear you're unhappy with the service received throughout your claim. I appreciate why you're frustrated and will try my best to get things sorted for you. I've liaised with our claims team and asked them to investigate this further and get in touch to resolve this. I hope this helps and thanks for leaving us your review. We really appreciate being given the chance to improve our service. As I said, our claims team will be in touch with you shortly to discuss this further and advise you of how they can help. Kind Regards

Stephanie, Aviva Online Team

Tredi gave this product an overall rating of 5 / 5

Buyer review

Very helpful operator your end

Very good customer service but they did not make it clear that you offer a two car in family type insurance package which would have been helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

George19 gave this product an overall rating of 5 / 5

Claim review

Very professional response from start to finish of claim

Claim was dealt with very quickly by very professional staff. Claim settled with minimum of fuss or inconvenience. Would have no hesitation recommending Aviva Insurance to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Back to top