Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6309 customer reviews

Rating breakdown

6309 reviews

  • 5 stars awarded by 4360 reviewers
  • 4 stars awarded by 1420 reviewers
  • 3 stars awarded by 174 reviewers
  • 2 stars awarded by 90 reviewers
  • 1 stars awarded by 265 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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koroush gave this product an overall rating of 5 / 5

Buyer review

expensive

I liked policy and insurance, except the price. i think it should have been cheaper.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

missymop gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

A very helpful customer service lady (sadly cannot remember her name), helped me with a multiple car policy. Excellent price - including a 20 year old with two years no claims - and no claims protection. would highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BennybachCrumbledict gave this product an overall rating of 5 / 5

Buyer review

all good

Aviva tried hard to impress...........and they did., Excellent value compared to my previous annual renewal. Personal service over phone when website refused my card to pay. Hope I never need to but should a claim be made I hope they are just as efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Aliparp gave this product an overall rating of 5 / 5

Buyer review

Very pleased

Called to add a second car on a multi car policy and thought my quote had been lost. I had been very impressed with the initial service and thought to myself that it had been too good to be true. However, a lovely lady sorted out the problem quickly and politely and then honoured the original quote I had written down even though her screen figures showed it to be higher. Once again felt like a valued customer and would recommend them to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndrewG gave this product an overall rating of 5 / 5

Buyer review

Aviva - great to deal with

It's not often that I say this about insurance companies but we have recently had dealings with Aviva for another health insurance policy and they have been amazing. So, when it came to my car insurance I moved it to Aviva. We're they the cheapest - no Would I be confident if I needed to make a claim - 100%

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abs121 gave this product an overall rating of 5 / 5

Buyer review

Very good

Love to recommend other people and this is the cheapest insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wonderhorse gave this product an overall rating of 4 / 5

Buyer review

Easy fast quote process

A competitive quote was given within a relatively short question and answer session in a telephone conversation. It was easy to amend information given even after purchase of the policy (but before its start date)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Get a Good Deal At a Good Price

Hello I'm all ready with aviva and purchased a newer van, out of curiosity i got 5 other quotes from differnt company's the highest being far to high and the lowest not low enough. Aviva well beat these quotes i'm more than pleased with great cover. Thanks to all at AVIVA.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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