Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9500 customer reviews

Rating breakdown

9500 reviews

  • 5 stars awarded by 6749 reviewers
  • 4 stars awarded by 1860 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 440 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Berty gave this product an overall rating of 4 / 5

Buyer review

Simply the best !

The best all round price and extras . Feel safe and secure with aviva .well done chaps!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Berty

Homer01 gave this product an overall rating of 5 / 5

Claim review

Homer01

Quick and easy daily text to up date me on my car FANTASTIC

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Homer01

Goldwave666 gave this product an overall rating of 5 / 5

Buyer review

Good customer

I'm very happy with aviva insurance, great work! And i guess no incidents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Goldwave666

Bear gave this product an overall rating of 5 / 5

Buyer review

Brilliant

How insurance should be. Helpful,knowledgeable staff. A wonderful way to buy insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bear

alldaysmile gave this product an overall rating of 3 / 5

Buyer review

Easier to finalise

After getting a quote on one day of £x . I played with the quote and when I returned to the quote the cost had risen . On speaking with customer services they were able to offer me the original figure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

alldaysmile

Bobb gave this product an overall rating of 5 / 5

Claim review

Brilliant

The whole claim was delt with within 3 weeks of my van setting on fire. Did have to chase assessor up a few times , but claim and payout was quick. Everyone delt with over the phone were very friendly and easy to deal with. Would recommend after this experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bobb

seth gave this product an overall rating of 4 / 5

Buyer review

easy to use website

up and running car insurance. all documents online so you don't lose them and easy to see if you need to look at your policy for any reason.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

seth

Porter gave this product an overall rating of 5 / 5

Buyer review

Peace of mind.

Went down the usual route of compare websites and then Aviva, am pleased I did. Not just on price but the overall package and the knowledge that you're with a reputable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Porter

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