Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8387 customer reviews

Rating breakdown

8387 reviews

  • 5 stars awarded by 5993 reviewers
  • 4 stars awarded by 1566 reviewers
  • 3 stars awarded by 259 reviewers
  • 2 stars awarded by 158 reviewers
  • 1 stars awarded by 411 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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amejbil gave this product an overall rating of 1 / 5

Claim review

delay in settlement

I have been promised to receive a settlement in five working days. It is now over a month. Aviva claims that my bank had received the money and my bank denies that.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Hi, I'm very sorry to see you have not yet received your settlement. I have passed this review to our claims team to investigate what the hold up is and arrange for you to be updated by them directly

Dave, Aviva Online Team

amejbil

Olddinosaurenewexperance gave this product an overall rating of 4 / 5

Buyer review

customer service

When I had a small problem as I have an unusual car with one phone call it was sorted ,and the lady had personality which was wonderful felt very human,lovely

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olddinosaurenewexperance

Rhubarbcustardy gave this product an overall rating of 5 / 5

Buyer review

Easy to use

Simple and easy to use website, no spam arrives and the only emails are relevant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rhubarbcustardy

TH1986 gave this product an overall rating of 4 / 5

Buyer review

Very helpful

After trying several different comparison sites eventually I found the cheapest deal with Aviva, very good customer service and easy to deal with. I would always encourage people to shop around for the best deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TH1986

unclebuck gave this product an overall rating of 5 / 5

Buyer review

Brilliant customer service

Customer services helped and advised me on cancelling my previous insurance making the whole process easy. I like the fact that all the documents are on line and easy to access and print out should I need to do so. Totally stress free!!!!

I would recommend Aviva to a friend

By:
Gender:
Male

unclebuck

Dex73 gave this product an overall rating of 4 / 5

Claim review

Great customer service

Excellent service. Was dealt with really quickly and very friendly. Very easy to use. Very happy with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Dex73

singingsmuggler26 gave this product an overall rating of 2 / 5

Buyer review

NCD unable to use

Dissapointed I could not use my NCD, from Aviva, as it was over 2 years old. Regular customer and feel consideration should be given.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Sorry to see that you feel that we didn't give consideration. Thank you for taking the time to leave your comments. I have emailed you in regards to your concerns.

Tasha, Aviva Online Team

singingsmuggler26

Anon1 gave this product an overall rating of 4 / 5

Buyer review

Happy Customer

Having trawled the internet for quotes and being given some frankly outrageous prices I was feeling disheartened. I needed the policy immediately and frustration was building. My partner recommended Aviva and within about 3 minutes I had my policy. The online service was really quick, easy and useful to ensure the terms suited my needs. I was impressed by the value and it has encouraged me to look at more of Aviva's services and products.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Anon1

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