Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9558 customer reviews

Rating breakdown

9558 reviews

  • 5 stars awarded by 6780 reviewers
  • 4 stars awarded by 1895 reviewers
  • 3 stars awarded by 283 reviewers
  • 2 stars awarded by 165 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Kingy gave this product an overall rating of 4 / 5

Claim review

collision with a foreign driver

Aviva were good with getting my details in but I was a bit concerned that an ''ambulance chaser'' contacted me before I'd had a chance to speak to the claims team. waiting now for the excess to be refunded, told it may take a year!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi, I'm very sorry to see your review and will follow up with our claims team regarding the excess and ask them to look in to the details regarding the call from the accident management company and update you

Dave, Aviva Online Team

Kingy

Macc gave this product an overall rating of 5 / 5

Buyer review

A breath of fresh air

Great service, a very reasonable price with everything that is required. Brilliant features like the driving app does improve the way you drive well done Avila, now the rest should follow!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Macc

Sevespirs gave this product an overall rating of 5 / 5

Claim review

The Team dealt with my claim quickly and with no hassle.The joys of technology allowed me to talk and send images images for immediate reaction.

From the first call to a knowledgable,friendly advisor through to the collection,repair and return of the car,nothing was too much trouble.The initial out of pocket recovery costs were quickly reembursed with regular updates on the progress of the repair,date of completion and return of the loan car.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Sevespirs

Saddler105 gave this product an overall rating of 5 / 5

Claim review

I'll be a customer for life.

I can not praise enough the service that was provided for me. My beloved car was stolen. I was guided through the process and had settlement within a week which allowed me to buy another and get back on the road sooner than I ever imagined. Thank You to all the staff that helped me in this very stressful time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Saddler105

Urbangardner gave this product an overall rating of 5 / 5

Claim review

Simplicity

A very straightforward and simple process. Excellent service. Would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Urbangardner

leaf gave this product an overall rating of 4 / 5

Claim review

Sorted

Thanks to eagle eye of cameras and police this was a painless experience

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

leaf

Fcatalin gave this product an overall rating of 5 / 5

Buyer review

great customer service.

easy to insure,cheap company and very prompt. Def I will recommend to other friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Fcatalin

LORDY95 gave this product an overall rating of 5 / 5

Buyer review

Great Prompt Service

I couldn't fault the customer service. I did the quote on-line and just called to confirm everything before going ahead.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LORDY95

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