Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5642 customer reviews

Rating breakdown

5642 reviews

  • 5 stars awarded by 3872 reviewers
  • 4 stars awarded by 1298 reviewers
  • 3 stars awarded by 152 reviewers
  • 2 stars awarded by 80 reviewers
  • 1 stars awarded by 240 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Frankie gave this product an overall rating of 5 / 5

Claim review

Helpful advice from the telephone staff

Despite of the distressing nature of being involved in an accident caused by a third party, it has been resolved quickly and fairly. It is such a relief to know that the service paid for actually delivers when called upon.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

SatisfiedCustomer gave this product an overall rating of 5 / 5

Claim review

First class service

My car got flooded the night before going away on holiday! I was extremely stressed, but when I spoke to aviva the next morning, they handled everything perfectly, almost instantly offering a very fair settlement offer and even telling me to go away, enjoy my holiday and not worry about the paperwork, etc., until I got back. I was put at ease and since returning from my holiday, they have done everything possible to help me ( I wanted to retain my 'cherished' number plate.) I can not fault them at all, and would certainly recommend to all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mikem gave this product an overall rating of 4 / 5

Buyer review

Good to great customer service

Received a tempting opening offer, added my extras and still beat my new renewal by a good percentage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

SelbyAndy gave this product an overall rating of 5 / 5

Claim review

Accident claim

Fantastic! Couldn't fault the process, fast, without any hassle. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Yorkist gave this product an overall rating of 5 / 5

Buyer review

great value and everything covered.

great price quoted, everything covered including breakdown home start. We also took out our home building and content as the cover is excellent value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kimbers gave this product an overall rating of 4 / 5

Claim review

Happy customer

The original notification of the claim took nearly 2 hours which would have been difficult if I had been involved in an accident and was unable to drive my vehicle, as it was the car had been broken into and was still driveable, however once the claim was set up everything else was very straight forward. The recommended repairer was very good and was very happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Joffnun0 gave this product an overall rating of 4 / 5

Buyer review

Good start

Impressed so far very easy website, cheap prices and low interest on monthly payments. But the proof will be in the pudding next year at renewal hopefully they stay competitive year on year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Otter gave this product an overall rating of 5 / 5

Claim review

Helpful customer service

As I write this the final details have not been settled. However from the moment I reported the accident I have found every person who has dealt with a query courteous and helpful. . I chose to have the repair done at a local garage that I know and the staff there have commented upon how efficient Aviva have been. The final comment of the person in the office was she advised me to stay with the same insurance company and she must be dealing with companies practically every day of the week. At present I am waiting for the solicitor appointed by Aviva to sort out reclaiming my uninsured losses so that is why have not completed one or two questions because I am not sure when that will be done.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Customer experience
5 / 5

Back to top