Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9314 customer reviews

Rating breakdown

9314 reviews

  • 5 stars awarded by 6628 reviewers
  • 4 stars awarded by 1765 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 465 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Beardo gave this product an overall rating of 5 / 5

Buyer review

The best policy for my needs

Policy was the best price for what i needed. The web site was easy to use and alot more detailed to jobs, living, lifestyle. Very clear with good info about extra products. Over all Very happy with aviva the insurance policy and the web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Beardo

caz30 gave this product an overall rating of 5 / 5

Claim review

speedy claim

insurance assessed and paid out for my car being written off promptly, car hire company quick to contact and sort a courtesy car. :-)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

caz30

Steprice gave this product an overall rating of 5 / 5

Claim review

Absolutly brilliant

Great help with my accident even though it wasnt my fault had my car picked up and fixed within a week and a half great speed with getting a courtesy car sorted too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Steprice

Driverfriendly gave this product an overall rating of 5 / 5

Buyer review

Car insurance perfection

Did my quote online was really easy to use was a fair quote and got a lot more cover was really pleased with how easy it was to use the site and for payment I would 100x recommend aviva to friends and family and anyone reading this review easy simple no hassle had emails off Aviva with my cover certificate all in all excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driverfriendly

Crox gave this product an overall rating of 3 / 5

Buyer review

Good service

Was an easy way to get things sorted which is brilliant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Crox

Rahul gave this product an overall rating of 4 / 5

Buyer review

Efficient website

Very smooth and efficient process of getting an auto insurance. We are first time buyers and Aviva's quote and subsequent email and Apple App Store registration process was smooth. Very good value for money too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rahul

DriveBy gave this product an overall rating of 5 / 5

Claim review

Viva Aviva

My car was written off. I was upset. I was sad. Aviva came to the rescue and made everything so easy to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

DriveBy

HappyMick gave this product an overall rating of 5 / 5

Claim review

Happy Bunny

What a fantastic surprise and experience from start to finish.The Aviva claim agent was very kind, understanding , proactive and gave immediate peace of mind at first contact on phone. From then on all was put in plan and fully explained. Assigned repair company was first class and courtesy car arrangements was beyond expectation. Overall I cannot fault any of the claim process and action.Very professional and strees free from start to finish.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyMick

Back to top