Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8955 customer reviews

Rating breakdown

8955 reviews

  • 5 stars awarded by 6274 reviewers
  • 4 stars awarded by 1906 reviewers
  • 3 stars awarded by 247 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 386 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Allan gave this product an overall rating of 4 / 5

Claim review

Very efficient but impersonal experience

While my claim was dealbt with quickly and efficiently It was let down by the fact that no one from Aviva contacted me in any way. An email, text or call from one of thei people to tell me what was happening and reasure me would have gone a long way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
1 / 5
Fairness
5 / 5

I'm glad to hear your claim was sorted quickly and efficiently. Thanks for taking the time to tell us about your experience. In relation to the lack of updates, please accept my apologies for this. It's something I'm looking into with our Claims team to provide feedback to the relevant advisers. Don't hesitate to get back to us again if needed and we'll do all we can to help. Kind regards

Marv, Aviva Online Team

garry gave this product an overall rating of 5 / 5

Claim review

Great customer service

From the moment I called aviva my claim was handled professionally including a car arranged with minimal fuss whilst a looked for new one. The only gripe was the hire car wasn't long enough 14 days is the max by both insurers other than this excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

RockOnTommy gave this product an overall rating of 5 / 5

Claim review

True Customer service

The accident happened around 4pm and by 5.30pm things were in motion and by 9.30am the next morning the repair shop had matters in hand and the loan car hire company had my details and informed me that a loan vehicle would be ready on the day my car went in for repair. This has all taken place and everything happened extremely smoothly and after speaking with all parties concerned I was very satisfied with the customer service which is true service not part of an advertising brochure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

augustus gave this product an overall rating of 5 / 5

Buyer review

Very happy grand-daughter

Fast and efficient service - extremely helpful and excellent value for money. Grand-daughter learning to drive - we bought her a car and insured through Aviva - no hassle and very fair price we thought.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Murrell gave this product an overall rating of 5 / 5

Buyer review

excellent value

did my car insurance with Aviva through top cash back which gave me good cash back as well as a super monthly cost.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ticker gave this product an overall rating of 4 / 5

Buyer review

car insurance

I found the experience of obtaining a quote online very easy and the cost was 60 cheaper than my previous year. I am sure I will be using aviva this time next year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

willey4545 gave this product an overall rating of 5 / 5

Buyer review

Very pleased

The American chap that I dealt with on the 'phone couldn't have been more helpful...please give him my thanks and good wishes !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

derbynightshelter gave this product an overall rating of 5 / 5

Buyer review

Good value, for one or two cars

Aviva quoted me a good price.. And saved my son (in his 30s) a good amount too. Good customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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