Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9442 customer reviews

Rating breakdown

9442 reviews

  • 5 stars awarded by 6725 reviewers
  • 4 stars awarded by 1818 reviewers
  • 3 stars awarded by 286 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 444 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Chezza gave this product an overall rating of 5 / 5

Buyer review

Cheapest by far!!!

After getting many quotes, Aviva was the cheapest by far. It took minutes to purchase and was easy to follow online. I would definitely recommend Aviva to my friends and family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chezza

TheBarrista gave this product an overall rating of 3 / 5

Claim review

Good Customer Service but lack of repairer choice

Prompt attention and good service. My only issue is the lack of Aviva authorised garages close to my address. The closest recommended garage was 20 miles away in Ipswich and at Ford dealership whereas my car is an Audi. There were no Audi approved options and to choose another garage would have cost me £200! I don't consider this reasonable at all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
3 / 5

TheBarrista

Jwatson gave this product an overall rating of 5 / 5

Buyer review

Cheap as chips

Had car insurance with another provider and they said my renewal was to be nearly one hundred more than it was the year before!! Avila quoted nearly half the price so switched instantly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jwatson

rambo gave this product an overall rating of 5 / 5

Buyer review

Excellent Customer Service and Price

Went online for a quote, and found the site easy and simple to use, as needed quote for my car and my wife's. One of the best sites for to obtain quote for both cars, with easy to understand all extras that needed to be added if wanted, and a final Quote easy to check all details. Only issue was trying to get into quote third time and had to phone customer services, Excellent service from Lezley who I spoke to, and updated all the details needed, and gave me final quote, which was great value for all the cover I needed for both cars, which included Breakdown Recovery Service. Would recommended to anyone looking for Car Insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

rambo

redcarmike gave this product an overall rating of 4 / 5

Buyer review

clear and concise

The process of taking out the car insurance policy could not have been was clear. The information asked for was straight forward and in concise english. There was no element of doubt in what I was purchasing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

redcarmike

edallen gave this product an overall rating of 4 / 5

Buyer review

Well done

Very helpful, knowledgeable and efficient: staff-thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

edallen

happycustomer gave this product an overall rating of 5 / 5

Claim review

Great Service

I was hit in the rear and called Aviva from the roadside and they were able to confirm the other driver was insured and took the claim over the phone. By the time I had got home I had already been contacted about a replacement vehicle when required. The service was excellent and I south highly recommend Aviva.Well done!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

happycustomer

Rosebud gave this product an overall rating of 5 / 5

Buyer review

Excellent experience

I would highly recommend Aviva for making purchasing insurance straight forward and easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rosebud

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