Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3996 customer reviews

Rating breakdown

3996 reviews

  • 5 stars awarded by 2746 reviewers
  • 4 stars awarded by 947 reviewers
  • 3 stars awarded by 102 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 151 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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newbie01 gave this product an overall rating of 5 / 5

Buyer review

Excellent!!

This was my first time using Aviva's website and reviewing their car insurance offers. It was a doddle to do and the overall cost was very impressive. Very helpful staff on their freephone helpline also which made making the decision to go with this company for my car insurance the only choice to make. Thanks Aviva :o)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bramphunt gave this product an overall rating of 4 / 5

Buyer review

Very easy to get the right level of insurance.

Having sorted out what I wanted from the car insurance on line there were still unanswered questions. This is not unusual for web sites in my experience. However, a quick 'phone call to Aviva soon answered my questions & with a slight adjustment to what I had already chosen I bought the insurance there & then.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L200 gave this product an overall rating of 5 / 5

Buyer review

Highly recommended

Having completed several online quotes, I was recommended to try Aviva. The online process was easy and clear, you knew what you were purchasing and it was easy to add extras like protected no claims. Having been told by one pushy agent from another company that I would never get insurance for my vehicle under a certain amount, but Aviva came up trumps. I could find it very slightly cheaper, but had little faith in unknown companies compared with the quality and experience offered by Aviva. After completing the form on line, I quickly recieved a phone call which was supportive rather then the pushy calls from some other companies. I highly recommend Aviva and look forward to many years of business with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scotty gave this product an overall rating of 5 / 5

Buyer review

successfully compared the market

Was looking for van insurance plus European breakdown cover and Aviva came up as a possible. I then looked at the policy and the breakdown cover in detail and was pleasantly surprised, the cover is comprehensive and identical to my previous policy with a different company and the breakdown cover is the same as was with one of the major providers. The prices quoted on the website were good so I clicked the button and here I am. Really pleased with Aviva and long may it continue.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Apfc gave this product an overall rating of 5 / 5

Claim review

Could not have been easier

Could not of been easier from the moment I phoned until I got my car back really helpful and friendly staff the Aviva approved repair centre contacted me daily to update me on progress and the whole process took less than 10 days and was totally stress free. Would recommend Aviva as a 5 star service to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

mandysman gave this product an overall rating of 5 / 5

Buyer review

very nice people

I made a mess of my online application and rang to sort it out. The lady I spoke to could not have been more helpful. Excellent service.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LynneT gave this product an overall rating of 5 / 5

Claim review

Really Impressive

I would like to say I was really impressed by the service I received regarding my claim. It was dealt with very quickly and I was also very happy with the repair. No complaints at all. Well recommended. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jet65 gave this product an overall rating of 4 / 5

Buyer review

Good price and service

Customer service department was of an extremely high standard when compared with other companies. Very good value and ease of use of on line system as well.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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