Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6269 customer reviews

Rating breakdown

6269 reviews

  • 5 stars awarded by 4329 reviewers
  • 4 stars awarded by 1415 reviewers
  • 3 stars awarded by 173 reviewers
  • 2 stars awarded by 89 reviewers
  • 1 stars awarded by 263 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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GranadaMan gave this product an overall rating of 4 / 5

Claim review

Settled Quickly

First time I have ever had to contact Aviva following a minor accident (not my fault). My car received damage to the offside front door but as my car is 12 years old and highish mileage, was advised straight away would be either Cat C or D write off.... Wanted to keep the car would have preferred to had repaired (or given the option at least) but was concluded a Cat D. Kept the car and Aviva settled at market valuation (which was fair) minus 36% salvage, and I have sourced a second hand door and will be repaired. Customer service was ok but felt it could have been a bit better as I felt that my claims advisor could have had a bit more empathy (he was very 'matter of fact') as I was anxious about the car being written off and receiving a paltry settlement which either I could not replace the car 'like for like' or not get it repaired. I also had to chase as I did not receive an update to say photos of my car had been received. Settlement cheque came within a week which was a positive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi there, Whilst I'm pleased your claim was settled quickly I'd like to apologise if you felt the advisor you spoke to wasn't very empathetic. I have passed this back to the relevant teams and asked that they feed this back to ensure this doesn't happen again. Thank you for taking the time to leave a review on our site.

Nicki, Aviva Online Team

Paullufc gave this product an overall rating of 5 / 5

Claim review

Professional from start to finish

Quick and easy claims procedure, car repaired very quickly. Good customer service for claim and repairers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gillyl gave this product an overall rating of 5 / 5

Buyer review

Brilliant

Saved myself a huge amount of money, with the same benefits as previous company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Khan gave this product an overall rating of 4 / 5

Buyer review

Very easy web site mean easy user

Friendly user n helpfull I would love to tel n advise my family n friends. Company had a good name n reputition

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Wurzel gave this product an overall rating of 4 / 5

Buyer review

satisfactory service.

Whilst this company does not offer the cheapest insurance the oveall package is excellent and the service is top drawer. The web site is easy to use and the sales representatives knowledgeable and extremely helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alex gave this product an overall rating of 5 / 5

Buyer review

Great services

I have 4 cars insured with Aviva and my company liability insurance as well. At the moment I am very happy. Hope to be everything ok as I had very bad experience with other insurance companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

advanceddriver gave this product an overall rating of 5 / 5

Buyer review

friendly, thorough and very helpful service

thorough review of my needs lead to a quote substantially less than present insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ross2010 gave this product an overall rating of 4 / 5

Buyer review

very peased with overall service

very simple and straight forward, and a very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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