Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7678 customer reviews

Rating breakdown

7678 reviews

  • 5 stars awarded by 5369 reviewers
  • 4 stars awarded by 1660 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 120 reviewers
  • 1 stars awarded by 325 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

JDBP gave this product an overall rating of 5 / 5

Buyer review

Great Service

Great service, easy to organise and very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Becka gave this product an overall rating of 4 / 5

Buyer review

Overall experience.

I have been with Arriva before and they had a good customer service but unfortunately didn't refer my 'No Claims Bonus' to my new insurer at the time which leaves me with one less years insurance. I tried to resolve the problem this year as I had only noticed 2 years on my current insurer. And Arriva couldn't help nor would they accept it them selves! Ridiculous when it was their fault in the first place due to me asking them to give my previous insurer at the time the 'Proof of No Claims'. At that point I was very unhappy. This year I am going Arriva again, I saw a good price and went for it to only find out when I clicked 'Buy policy' that the price suddenly went up! Insurers shouldn't be allowed to do that it's unfair on the customer giving them one price then bumping it up to another HIGHER price. Overall, There are some major bad points I have experienced with Arriva but they do offer a lower price than anyone else.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

poodle1 gave this product an overall rating of 5 / 5

Buyer review

very experienced advisor

didn;t have to listen to loud music while waiting,advisor was very helpful,he listened to what i wanted on my policy.and a sale was made .i will always try aviva insurance first .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

glassmanig gave this product an overall rating of 5 / 5

Buyer review

Patient advisors for an ex company car driver of 40+ years and no personal insurance record

Buying my first car for 30 years, so no personal insurance record or experience of what I needed but requiring cover quickly, not an easy situation. However, patient staff, even after the 4th phone call to make changes, made what started out as a challenging and daunting task into a simple and uncomplicated affair. All down to the excellent telephone staff at Aviva coupled with a simple to understand Comprehensive Policy. That bloke on TV is right!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

beckyw gave this product an overall rating of 4 / 5

Buyer review

all good so far

this is the first time I have used Aviva, and they were the cheapest by far.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kazzys gave this product an overall rating of 4 / 5

Buyer review

Great Customer Service

Looked online to start with, but while I was still comparing prices, I had a call. The gentleman that spoke to me was very polite and helpful, and actually got me a quote cheaper than that online. He took the time to explain everything I didn't understand, but wasn't patronising at all. He was one of the reasons I bought the product, also was much cheaper than everywhere else I had looked, even the comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Keelysmile gave this product an overall rating of 2 / 5

Buyer review

Positive and negative

I was impressed with the customer service but unfortunately I am still waiting for my insurance disc which we do require in the Channel Islands and still don't have one and it's ten days later

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Hi, I'm sorry to see you haven't yet received your windscreen disc. I've sent you an email asking a few details so I can look in to this for you further. As soon as I get your response I'll do all I can to put this right. Many Thanks

Dave, Aviva Online Team

Robbo69 gave this product an overall rating of 5 / 5

Buyer review

Cheapest around

I found contacting Aviva direct for car insurance was cheaper than any other quote Id had from the comparison sites , so pleased I chose aviva directly for a quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top