Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6499 customer reviews

Rating breakdown

6499 reviews

  • 5 stars awarded by 4499 reviewers
  • 4 stars awarded by 1455 reviewers
  • 3 stars awarded by 178 reviewers
  • 2 stars awarded by 95 reviewers
  • 1 stars awarded by 272 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Bestaviva2014 gave this product an overall rating of 4 / 5

Buyer review

Great costumer ,i'm happy with aviva

I'm happy with aviva ,i want aviva for now,many people tell me about aviva only good fings

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

papabing gave this product an overall rating of 4 / 5

Claim review

Aviva experience good

Claims experience with Aviva was good and completed on-line without any difficulty. Shame experience with repairer was not so good. Appointment for replacement bumper not available for over three weeks and then car with them for a fortnight - what were they doing!?. Communication was poor. This was the repairer nominated by Aviva and my experience with them is the only reason I have not given Aviva 5 stars

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi Thanks for your review. I'm glad that overall you were please with the Claims service. In terms of the feedback for the repairer, this will be fed back and discussed with them. We value all feedback and act on it to improve the service we provide. Don't hesitate to get back to us if needed and enjoy the festive period. Many thanks

Marv, Aviva Online Team

jaykane86 gave this product an overall rating of 5 / 5

Buyer review

happy customer

Really pleased i came to aviva as i made a great saving with better benefits than had with previous insurer. Not only that but it was very easy to get a quote with having to speak to lots of different people from different companies as happens with comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeraldo gave this product an overall rating of 2 / 5

Claim review

Disappointed

The overall standard of service following the incident was good but tarnished totally by the resolution. The accident was absolutely and clearly NOT my wife's fault - she and I are both trained police drivers - and were disgusted that Aviva pronounced it would be a 50/50 accident, leaving me £300 out of pocket for excess. This kind of 'knock for knock' approach by insurance companies is designed as a cost saving measure to avoid challenging the other company and the expense involved in that. It transpires that there is no system to appeal this 'decision' by a, frankly, not helpful employee with little knowledge of the law will mean that Aviva will lose another loyal client. Disappointed is not the word.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
3 / 5
Fairness
1 / 5

Thanks for taking the time to give us your review. I'm sorry to hear that the resolution has tarnished your experience although I'm glad you found the service was good. Claims can vary widely in complexity which can obviously impact the outcome. In this situation I'll refer with the experts in our Claims team and request they look into the matter for you. As soon as an update is available we'll be in touch. Many thanks

Marv, Aviva Online Team

Cengizhan gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Very helpful customer service Thank you very much again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

humphriesout gave this product an overall rating of 3 / 5

Buyer review

Not a great experience in getting it but a great policy

I had been trying to take advantage of the second car discount but neither the web site, the live chat nor real people at Aviva would allow me. I asked for contact from customer service, none was forthcoming. I took out the insurance separate to my wife's car. I do hope that if, in the unlikely event that I require the services of Aviva claims department, they are more efficient from the departments I have (and have not)encountered to date.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Sandgrownun gave this product an overall rating of 5 / 5

Claim review

Excellent Service

Whole process was simple and straightforward from start to finish. Customer Service Advisor was helpful and supportive. Whole process from incident to completed repair was under a week.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rusty gave this product an overall rating of 4 / 5

Buyer review

Purchase

Extremely helpful and knowledgeable staff. Nothing too much trouble

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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