Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5966 customer reviews

Rating breakdown

5966 reviews

  • 5 stars awarded by 4109 reviewers
  • 4 stars awarded by 1356 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 252 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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A customer gave this product an overall rating of 4 / 5

Claim review

Best insurer...

this is probably the best insurance company I have dealt with up to yet....after someone damaged the front side of my car in gym my spouse called Aviva they booked the car straight away from their repair company who kept informed every step of the the way (As it was the first time to claim anything, I was stressed about the whole situation and had sleepless nights) but after couple of weeks they offered me reasonable amount for my new car and my normal routine started again. Thanks Aviva.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
5 / 5
Fairness
4 / 5

Scampy gave this product an overall rating of 5 / 5

Buyer review

Great overall experience

Excellent sales advisor. Able to answer all queries quickly and I was able to choose the right policy for me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tinaxx gave this product an overall rating of 5 / 5

Buyer review

Great

So quick and easy to set up. Lots better than any other worth while insurers I look at. Would definietly reccomend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dissatisfied gave this product an overall rating of 1 / 5

Claim review

Disappointed

Disappointed with level of customer service, quality of communication and speed of resolution. At present, my claim is expected to drag on for another 6-12 months before I have any hope of seeing a resolution. This is after having been treated very poorly throughout the process so far. Would not recommend.

By:
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5

I'm really sorry to see this and am following it up with your claims handler to see what has happened. As soon as I know more we will be in touch. thank you for taking the time to give us your review

Dave, Aviva Online Team

boardo gave this product an overall rating of 1 / 5

Buyer review

i am new

as a new cutomer i am very pleased with the easy of aviva web site,from star to finish,i am very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

thepostman0121 gave this product an overall rating of 5 / 5

Buyer review

second time ive used aviva a better experience the second time.

good customer service persuaded me to change this time and a resonable price for the year, very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HondaJazz gave this product an overall rating of 4 / 5

Buyer review

Painless process and easy to use

Good value for money for the features. I used various price comparison sites and they all were more expensive and for less features. Best thing, for me, was how easy it was to get a quote. Various other insurers' websites were so slow had to give up with some.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

otim gave this product an overall rating of 5 / 5

Buyer review

Great and satifactory service

Great customer service with affordable insurance policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

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