Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4981 customer reviews

Rating breakdown

4981 reviews

  • 5 stars awarded by 3417 reviewers
  • 4 stars awarded by 1157 reviewers
  • 3 stars awarded by 131 reviewers
  • 2 stars awarded by 72 reviewers
  • 1 stars awarded by 205 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Sammy gave this product an overall rating of 5 / 5

Buyer review

Satisfied

My purchase of Aviva motor insurance was prompted by changing our house & home insurance also to Aviva in January 2014. The procedure was completed entirely online in both instances and was a smooth hassle and problem free operation producing a competitive quotation and I accepted. There's nothing more to say thats how I want it to be.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jasmine gave this product an overall rating of 5 / 5

Claim review

Claim

My claim was handled quickly and efficientley, very happy with the service I received.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

happycamper gave this product an overall rating of 4 / 5

Buyer review

Easy transaction

Not the cheapest quote I was given but easy to put polcy in place. Straight forward, staight speaking guy on the telephone. Well explained and quickly executed, all in all an easy transaction, and quick sending followup emails and policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyChappy gave this product an overall rating of 5 / 5

Buyer review

Amazing value

Great price for excellent cover and the additional 15% for having another Aviva policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

bobp gave this product an overall rating of 4 / 5

Buyer review

easy way to buy car insurance

Competitive price on initial application but with a couple of add on's pushed the final price up which made me have second thoughts about going ahead with the purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

singhking gave this product an overall rating of 1 / 5

Claim review

Claim Still Going Since 19-05-13!!

Aviva has no idea how to deal with my claim efficiently after there approved Bodytechics Bodyshop preformed a substandard repair of my vehicle twice! I keep getting promises by managers that it will be resolved swiftly but am still waiting, this is really poor. I have often been told that I will get a call back and an update but this hardly ever happens apart from one occasion and that manager said she would sort this issue out but then again nothing happens!

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

SlinkyM gave this product an overall rating of 4 / 5

Claim review

Aviva were brilliant a little let down by approved repairer!

I used the online claims portal which proved quick and easy. Aviva contacted me promptly and the service and information provided was excellent. The repair carried out was of a very high standard, which is of course the most important thing. However, on 2 occasions they changed the time at which the car would be returned and on both of these it was necessary for us to chase them. On the second occasion, after we'd been without the car for 8 days, we challenged them. Miraculously the car was finished that day.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

I'm sorry to see this and will follow it up with the repairer to see what happened and what we can do to prevent it happening again in the future

Dave, Aviva Online Team

DMoor gave this product an overall rating of 5 / 5

Buyer review

Fast, Affordable, Efficient

Having touted around for travel insurance, thought would get quote for motor and it was very competetive against current quote. Will be getting home insurance soon.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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