Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8105 customer reviews

Rating breakdown

8105 reviews

  • 5 stars awarded by 5799 reviewers
  • 4 stars awarded by 1511 reviewers
  • 3 stars awarded by 251 reviewers
  • 2 stars awarded by 150 reviewers
  • 1 stars awarded by 394 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Pricklepants gave this product an overall rating of 4 / 5

Buyer review

Car Insurance

Seamless online buying experience, application form easy to complete, very reasonable price quote (much more so than renewal quote from previous insurer) and optional add-ons. Independent reviews of Aviva Insurance Policy for clarity and value are favourable and they also receive good scores for customer service and ease of claiming/willingness to pay out for claims.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pricklepants

Mally gave this product an overall rating of 5 / 5

Buyer review

Really pleased

excellent value for money and so easy to do on line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Mally

TBone gave this product an overall rating of 5 / 5

Claim review

mystupidmistake

I drove under a height barrier with my bike on the roofrack! Aviva specified a local repairer who did an excellent job. The money for the roofrack was paid into my account within days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

TBone

Razor gave this product an overall rating of 5 / 5

Buyer review

Good cover

Easy to use Internet Web site and the help if required of an operator. Able to get estimate without the registration number of vehicle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Razor

Mklj gave this product an overall rating of 5 / 5

Claim review

Excellent service

Helpful staff at aviva and fix auto care keighley. Quick to authorise claim and get repair done. Very happy with both the repair and customer service at both organisations.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mklj

Szatek83 gave this product an overall rating of 5 / 5

Buyer review

Great insurance

Great insurance company with the cheapest quote. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Szatek83

Aziz gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Straight forward questions. Quick and easy to fill up the form on line. Friendly and helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aziz

Horo gave this product an overall rating of 4 / 5

Buyer review

Loooked after existing Aviva customers

Moved to Aviva motor insurance because my existing provider(RAC) just increased my premium without any discussion . Have been with RAC for many years but got nothing for loyalty. Because I have other policies with AVIVA they gave me a far better deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Horo

Back to top