Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5061 customer reviews

Rating breakdown

5061 reviews

  • 5 stars awarded by 3466 reviewers
  • 4 stars awarded by 1171 reviewers
  • 3 stars awarded by 134 reviewers
  • 2 stars awarded by 75 reviewers
  • 1 stars awarded by 215 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Sasy gave this product an overall rating of 5 / 5

Buyer review

Great costumer services and wonderful prices

Great costumer services and wonderful prices Great costumer services and wonderful prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lemonberry gave this product an overall rating of 5 / 5

Buyer review

extremely satisfied

Very pleased to be back with AVIVA ,because it was our very first insurer when we bought our car.It was good money value too.Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

van insurance

its was painless in completing this purchase & i got what i wanted so im happy!

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

VD14 gave this product an overall rating of 4 / 5

Buyer review

Prima facie looks alright....Will have to see when I need it. hope not!!!!!!

I have just bought it because it was cheaper than competitors for new license.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Nickie gave this product an overall rating of 5 / 5

Claim review

Excellent Service

It's impossible to judge your insurance company, until you make a claim, though mine was a non fault claim, it could not have been easier. They arranged for both the garage and the courtesy car company to contact me to make arrangements. Both these companies were equally accommodating, the courtesy car company collecting me from the repair centre. All in all an excellent service all round!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

daughter gave this product an overall rating of 1 / 5

Claim review

poor

Poor customer care from aviva , no contact from company to see how repairs were proceeding and never being able to contact them by phone, garage offered very poor customer service and having kept the car for 22 days , the final repair is very poor and now need to return to garage to get the repair corrected, meaning even longer time the car will be of the road.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm so sorry to hear that you're unhappy with the service given. Naturally it's not what we or our customers expect to go through. A claim stage can be a stressful situation and our aim is to remove that from our customers and make the process as smooth as possible. I'm sorry this hasn't happened here and I'll be referring to our Claims experts to look into this further for you and request your Claim Handler gets in touch with you to discuss resolution. Kind regards

Marv, Aviva Online Team

GeneDel gave this product an overall rating of 5 / 5

Buyer review

Customer Service was the difference.

The reason I chose Aviva and what made the difference from your competitors was the customer service advisor who was excellent. He was very patient and was very knowledgeable about all aspects of car insurance. It was so refreshing to speak to some one who knew what they were talking about.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jerseygeordie gave this product an overall rating of 4 / 5

Buyer review

home insurance

Getting contents cover added to my building was the easyiest thing in the world thanks to aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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