Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3938 customer reviews

Rating breakdown

3938 reviews

  • 5 stars awarded by 2706 reviewers
  • 4 stars awarded by 932 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

illydock gave this product an overall rating of 5 / 5

Claim review

really fast service

service received was fast and reliable with no problems or worries all things were dealt with promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

emaan gave this product an overall rating of 5 / 5

Claim review

good sevice

very fast , hassle free fast service my claim was dealt with so i decided to renew with aviva again & would like to recommend to all my friends & family !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

BurtyC56 gave this product an overall rating of 4 / 5

Buyer review

never used Aviva before would certainly use them again

Very impressed with service, easy to do on line with back up via a telephone call, when computer crashed. would certainly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfcrazy gave this product an overall rating of 5 / 5

Buyer review

Car insurance for business

I have come from driving a company car for 25 years and now have my own car. Aviva offered me so much more than any other company could.I found the whole process very easy considering I am not that great on matters like this over the internet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

murphy14 gave this product an overall rating of 5 / 5

Buyer review

great value

well below my renewal quote.wish these companys would show a bit of loyalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CloCloR gave this product an overall rating of 5 / 5

Buyer review

Really Easy to Use Online

I changed my car insurance over online. It was really easy to use and I could clearly see what I was getting for my money, and what extras I could add on. Fantastic service!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peacemaker gave this product an overall rating of 4 / 5

Buyer review

easy and convenient application for insurance

I came here as a foreginer in UK. I need a car insurance to drive, so I searched for but twas difficult and very expensive. one day, someone recommended Aiva car insurance and I visited website. after all, I made a decision insurance contract with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

swatsenburger gave this product an overall rating of 5 / 5

Claim review

Customer service excellent

Aviva's nominated garage to carry out the body work repairs was less than professional. Poor communication and a very lengthy process to repair minor damage. The garage were difficult and patronising. Maybe Aviva could find a new preferred provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sorry to see you haven't had a good experience with one of our approved repairers. We really appreciate you taking the time to leave us a review and we'll work with our repairer to find out what went wrong and improve the process.

Nicki, Aviva Online Team

Back to top