Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6026 customer reviews

Rating breakdown

6026 reviews

  • 5 stars awarded by 4154 reviewers
  • 4 stars awarded by 1366 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 88 reviewers
  • 1 stars awarded by 255 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Splodge gave this product an overall rating of 5 / 5

Claim review

Accident

I reversed into a bush not knowing that it contained the remains of a fench post. Completely my fault. Aviva were very good in dealing with my claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
2 / 5
Fairness
5 / 5

guidedog12 gave this product an overall rating of 5 / 5

Claim review

Excellent service, help and support all over the telephone. Very impressive.

Please see above. Great and supportive service efficiently dealt with and in a sensitive way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Lowey gave this product an overall rating of 5 / 5

Claim review

You only know how good they are when you make a claim

Can only say all the people at Aviva have been very helpful and a made life very easy after a crash which resulted in vehicle been written off. The claim was settled quickly and full market value paid for vehicle. One question on this survey was would you recommend to others my answer was yes and already done so. Thank you to all at Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

Recent Accident Repair

From start to finish Aviva were excellent, having my vehicle uplifted the next day and dealing with all the repair costs. Thoroughly recommend their service.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

dancer64 gave this product an overall rating of 5 / 5

Buyer review

best value for money & customer services

I been on all car insurances comparisons web-sites before I've gone directly to purchase from Aviva. The reason - very competitive price and a great customer service. I can deal with Aviva over the phone 24:7 where as slightly cheaper deals were by e-mail only. Plus I read customer reviews before buying and Aviva is highly recommended +competitive

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MIGHTYMAG gave this product an overall rating of 5 / 5

Buyer review

GREAT CUSTOMER SERVICE

ITS VERY EASY TO UNDERSTAND VERY COMPETITIVE PRICES

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

poppy gave this product an overall rating of 5 / 5

Claim review

shunting accident

Efficiently and quickly resolved. Third party admitted responsibility,so I did not lose my no claims bonus,neither did I have to pay my excess.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

willow gave this product an overall rating of 5 / 5

Buyer review

very polite and speedy service

the young lady how dealt with my van insurance was very polite and affiant with my initial insurance setup it was very nice to be treat the was I was well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

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