Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9686 customer reviews

Rating breakdown

9686 reviews

  • 5 stars awarded by 6825 reviewers
  • 4 stars awarded by 1988 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 157 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Sonofink gave this product an overall rating of 5 / 5

Claim review

Quick and Easy

Absolute fantastic service, quick, easy and no hassle at all. no chasing needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Sonofink

A customer gave this product an overall rating of 5 / 5

Buyer review

Great, Fast and Professional

It was my first purchase of a car in UK. I could not believe-AVIVA-website-was-so-clear-and-friendly.Also-thecustomer-care-on-the-phone-was-excellent!Everything-is-clear-and-professional.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulBirmingham gave this product an overall rating of 5 / 5

Buyer review

A surprise

I use Aviva for health insurance and have had a good experience but for motor insurance I have always used a comparison site and Aviva is not on these. I decided to make the extra effort this time and was surprised to find they were excellent value - almost the cheapest but top quality coverage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulBirmingham

chico gave this product an overall rating of 5 / 5

Claim review

very good service experienced

Everything regarding claim was taken care of promptly .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

chico

Alibobs gave this product an overall rating of 5 / 5

Claim review

Flooded Cars

Every member of staff that we have spoken to after loosing two cars in the recent floods have been amazing. They were very quick to sort the collection of the damaged cars, arrange a courtesy car and had the money in our bank within 5 days. We were worried about the payout, thinking we'd only get book value, but you really do get paid out at market value. Just watch out for the excess amount as this is higher than what you see on your policy! I can honestly say, I have never had such a positive experience with a car insurance company, and if the service stays at this high standard I'm not going anywhere else.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Alibobs

Digbydog gave this product an overall rating of 5 / 5

Buyer review

Cheaper than saga

Great price for two cars and first class service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Digbydog

Barney1 gave this product an overall rating of 5 / 5

Claim review

Easy claims process

I had occasion to use Aviva's claims process recently. I was concerned about difficulty of use and forms to complete, however, the whole process was smooth from start to finish. Would not hesitate in recommending them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Barney1

Delving gave this product an overall rating of 4 / 5

Claim review

Good experience

The claim was very quickly dealt with, about 10 days from accident to the return of my vehicle. Only one hiccough, when checking with the 'guilty party's' insurance company I was told the excess payment, due to me, had been requested by Aviva. Fortunately they were able to divert the excess to me and send the balance to Aviva! Aviva in all probability would have repaid me, but at least I received it earlier than would otherwise have been the case.

I would recommend Aviva to a friend

By:
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Delving

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