Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9391 customer reviews

Rating breakdown

9391 reviews

  • 5 stars awarded by 6682 reviewers
  • 4 stars awarded by 1793 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 458 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Daisy gave this product an overall rating of 5 / 5

Buyer review

Great value & customer service

I was already an Aviva customer but purchased my policy through a broker. By dealing direct with helpful Aviva staff I was able to renew my policy for considerably less than the figure quoted by the broker. All my policy info is with me all the time thanks to the easily accessed Aviva app.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daisy

Zzzzz gave this product an overall rating of 3 / 5

Claim review

Were you all watching the tennis?

The idea of making a claim online is a good one, innovative even. However, when I subsequently needed to speak to someone about my car's repair, it seemed no matter when I tried, the phone just rang and rang. In the end, I had to take to Facebook to request someone call me (which they did). Some more people answering the phone, or a website feature to raise a query about a claim might have saved me the couple of weeks it tool to get things resolved. Apart from that, the repair,andcourtesy(hire) car was well organised and the repairer had the work completed in a couple of days.

By:
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
4 / 5

I'm sorry to see that you had to resort to other channels to contact us. We are continually looking at improving the long queue times on the phone and hop to rectify this shortly. Thanks for taking the time to leave this feedback, we really do appreciate it.

Andy, Aviva Online Team

Zzzzz

Elle gave this product an overall rating of 4 / 5

Buyer review

Good

Very easy to buy. Provided with a lot of information.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Elle

Tony gave this product an overall rating of 1 / 5

Claim review

Poor customer service

They say you never know how good a company is until you need them, well this is true as regards to Aviva. After putting in a claim for an accident which was not my fault, I was continually chasing Aviva for updates. Long time spent in queues on phone, they never answer emails. Still not resolved.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

I'm really sorry to see you have not experienced our usual high standards of service. I will feed this back to the relevant teams and someone will be in touch. Thanks for providing this feedback we really do appreciate it, as it helps us continually improve.

Andy, Aviva Online Team

Tony

GrandpaJoe gave this product an overall rating of 5 / 5

Buyer review

Great online service

I can recommend Aviva motor insurance for its ease of online use and speed of response. They were also significantly less expensive than any of the comparison site quotes. Having recently retired and having driven on company insurance for 20 years, I was worried that premiums would be high, which many were, but being an existing Aviva life insurance policy holder certainly made a difference. I would recommend Aviva to friends and family without hesitation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GrandpaJoe

emily1711 gave this product an overall rating of 5 / 5

Claim review

Excellent service

The service Aviva provided was 5 stars. It couldn't have been easier and everything was sorted out so quickly. A courtesy car was arranged on the same day (within a couple of hours and it was a weekend afternoon!!) and Aviva dealt with everything else so I didn't have to. I'd definitely recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

emily1711

Red36 gave this product an overall rating of 4 / 5

Claim review

Customer service

I found the experience very good regarding initial contact and all went through very well. One snag though,I had to pay my excess which was fine, but a further £200.00 as I did not utilise a garage as recommended even though the garage in question were nearer to me and registered with other insurance companies. Audatex Shell was requested and sent through by Insurers in order for work to be completed. The garage who completed the work on the vehicle were absolutely professional and all work done to an excellent result.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
2 / 5

Red36

bracoot gave this product an overall rating of 5 / 5

Buyer review

great website

very simple to register and very useful website.you can find evrything about your insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bracoot

Back to top