Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5355 customer reviews

Rating breakdown

5355 reviews

  • 5 stars awarded by 3667 reviewers
  • 4 stars awarded by 1238 reviewers
  • 3 stars awarded by 142 reviewers
  • 2 stars awarded by 78 reviewers
  • 1 stars awarded by 230 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Yama3803 gave this product an overall rating of 1 / 5

Claim review

Poor Customer Care

Having had to submit a claim, I was left totaly dissatisfied by the customer care of Aviva. There was no contact whatsoever from Aviva in order to keep me informed as to the progress of my claim. Whenever I had to speak to a customer advisor it was always someone different who was very vaugue about the claim. Promises made to ring me back with further information but never did. Overall a very very poor service.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for leaving us your review. I'm sorry to hear that you've not had the sort of claim experience our customers expect us to deliver on. What you've described certainly isn't up to the usual high standard of service we provide. I've referred to our Claims team to look into thing for you and we'll get in touch with you as soon as we have an update. The relevant feedback will be given to the teams involved so that improvements can be made going forward. Many thanks

Marv, Aviva Online Team

puffin gave this product an overall rating of 5 / 5

Claim review

Helpful, polite and courteous

collision was at 2230 hours. I called Aviva and they sorted out the recovery vehicle very promptly. they were able to reassure me immediately that the other vehicle was fully insured. Whilst waiting for the recovery vehicle Aviva called me on my mobile and took all the details of the RTC.There was no paperwork for me to complete. They arranged the hire car for me and advised me of a number to phone in the morning. The lady from Aviva was very kind to me and explained everything that I needed to know.My only criticism was nothing to do with the night of the claim, where I could not fault Aviva,, but afterwards trying to get through on the phone was more problematic!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

JCAMC gave this product an overall rating of 5 / 5

Claim review

Fast and fair

My claim was addressed, reviewed and settled extremely quickly. Everyone involved, from the initial contact person at Aviva through to the final settlement contact, made every effort to ensure I understood what was going on, how long things would take and what options I had available to me through each step of the process. Everything was handled with very little input from myself and everyone at Aviva seemed very knowledgable and understandingn. The final settlement was processed without a hitch - Thanks to everyone in the Aviva team!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

fierce gave this product an overall rating of 4 / 5

Buyer review

good service

good price and very helpfull nothing to much trouble

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jax63 gave this product an overall rating of 5 / 5

Buyer review

Very happy

Policy has everything I need and was an excellent price Good to be able to access my policy via MyAviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marius gave this product an overall rating of 5 / 5

Buyer review

Best insurer so far

I'm really happy with aviva, and in my opinion it's the best one so far. It was the cheapest one, because I was trying to ensure 2 cars. The easiest to keep track of everything and make any changes with the online user. I've just put on the insurance breakdown cover for Europe, maybe you wanna put a second driver, just go online, amend the policy and in 5 minutes it's done. It may be to good to be true, but for me is definetly the best one till now.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

Great service, from start to Finnish.

My wife was involved in an accident, which shook her up quite badly, the staff at aviva were great, they dealt with our case very quickly and effiently, including help with getting our personal number plate onto retention, many thanks to all the staff that helped, Regards, Frank and Miriam.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Basheer gave this product an overall rating of 5 / 5

Buyer review

Happy customer

Although aviva is not part of any compare the market sites but their price and policy is far best in the market. Got the car insurance policy in few minutes, their website is very good and captures all the required data. One down side about their website - often goes off in the mid night time probably due to maintenance. On the whole AVIVA is cool.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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