Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7540 customer reviews

Rating breakdown

7540 reviews

  • 5 stars awarded by 5269 reviewers
  • 4 stars awarded by 1626 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 119 reviewers
  • 1 stars awarded by 322 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

styrin gave this product an overall rating of 5 / 5

Buyer review

customer service

the ability to immediately print off the insurance cert is a great bonus. the price for the policy meant i didn't have to try other websites for prices.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Delightedgirl gave this product an overall rating of 5 / 5

Claim review

Good service very quick

A very quick service no paper work to fill in, lovely lady on the telephone very helpful and pleasant. Called when all sorted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Freya12 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Well presented And went through everything and made sure i understood. Couldn't of picked a better insurer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glitzygirltania gave this product an overall rating of 5 / 5

Claim review

Amazing Service from start to finish!

First accident in many years, so wasn't sure what to expect from my Insurers, especially seeing as it was my fault! Aviva handled everything from start to finish, I didn't have to get involved in anything. They arranged for my car to go into the local Mini dealership, gave me a courtesy car and called when the car was ready a few days later....end of!! Brilliant service, so exceeded my expectations!!

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

parisiana gave this product an overall rating of 5 / 5

Claim review

good customer service

I was a pleasure dealing with the company. I was away after the accident and it was not a problem. everything was clearly explained to me. I waited only few days for the claim and it was fairly good paid to me.I was happy with the service and I would recommend this company to any one.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

swain gave this product an overall rating of 5 / 5

Buyer review

Quick setup

Easily set up no fuss, no hidden cost added temp driver easily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bargainchaser gave this product an overall rating of 5 / 5

Buyer review

Good priced good quality insurance

Good service from start to finish topped up with excellent price and cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Love2shopsue gave this product an overall rating of 5 / 5

Buyer review

Multi car insurance

Really friendly, helpful and knowledgeable staff. Great price. Got multi car insurance for 2 cars for same price as previous car insurance company quoted for just on car. Really happy. Would definitely use again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top