Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9445 customer reviews

Rating breakdown

9445 reviews

  • 5 stars awarded by 6732 reviewers
  • 4 stars awarded by 1815 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 168 reviewers
  • 1 stars awarded by 445 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Female51 gave this product an overall rating of 5 / 5

Buyer review

Great site

Clear easy to use website, quick efficient good priced quotes. Easy payment and upload of docs. Very simple to use would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Female51

A customer gave this product an overall rating of 5 / 5

Claim review

Customer service

Very good custormer service from the Aviva agent. The receptionist was very helpful in getting me an automatic customer service car and my car was returned as good as new after repair.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

Robbbl gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Got my quote online then rang up and dealt with it over the phone! Lady on phone was brilliant and confirmed all questions i had!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbbl

Tony gave this product an overall rating of 5 / 5

Claim review

Stationary shunt

While stationary at traffic lights car was hit by vehicle from behind. Call to Aviva established 'No fault' status plus details for repair. Good liaison with proscribed repairer who collected and delivered car on an agreed date. Car hire available but not required. All simply and efficiently arranged. Repair of excellent quality.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Tony

tricky1970 gave this product an overall rating of 1 / 5

Claim review

poor comunication

i called in may to make aware I was hit while stationary in traffic. I scanned and e-mailed quote from garage. ive had no call no update, I tried phoning and was put through to your Norwich branch 14 mins on hold gave up

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Thanks for taking the time to leave your review and please accept my apologies for any delays with an update on your claim. I've chased things with your claim handler requesting contact is made with you. I trust things are in hand and you'll be updated very soon. Don't hesitate to get back to us if needed. Many thanks

Marv, Aviva Online Team

tricky1970

Authur gave this product an overall rating of 5 / 5

Buyer review

Multi Car Insurance

Great customer service. Would highly recommend this company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Authur

Podge gave this product an overall rating of 3 / 5

Claim review

Could have been simpler and quicker.

Reporting the claim online was simple and quick and the repair was authorised without any delay. The repair company was a little slow to complete the work although the finished job was excellent. We believe this is a "no blame" claim and what's frustrating is the process by which recovery of the excess has to be attempted. We received a Confirmation Of Losses form from a solicitor appointed to act on our behalf. This form was completed but part of it had to be repeated due to unclear instructions.We still haven't recovered our £150 excess nor do we know if this is going to be forthcoming. This aspect of the process seems to be unnecessarily complex and protracted although from memory,overall, it's a huge improvement on the process of some years ago.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
4 / 5

Thanks for leaving us your review. I'm glad you found the process or reporting your claim simple and quick. Apologies for any delays in completing the job. This can be down to part orders and availability, but again I'm glad to see your happiness with the quality of the repairs. In regards to your excess, I'm going to email you to discuss this. I trust that'll help. Many thanks,

Marv, Aviva Online Team

Podge

Berksboy gave this product an overall rating of 5 / 5

Claim review

Superb

Aviva were really good following the accident and made things really easy for me. Everything was done over the phone and the person I spoke to was very helpful and easy yo speak to. My car was taken away for repair within 2 hours of me calling them and they arranged a hire car for me. I had mycar back a week later and am happy withe repair. My only criticism is the time taken to get to speak to somebody when I phoned. I needed to call 3 times and on each occasion the wait time was between 15 and 30 minutes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Berksboy

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