Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5622 customer reviews

Rating breakdown

5622 reviews

  • 5 stars awarded by 3858 reviewers
  • 4 stars awarded by 1293 reviewers
  • 3 stars awarded by 151 reviewers
  • 2 stars awarded by 80 reviewers
  • 1 stars awarded by 240 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

blakey gave this product an overall rating of 4 / 5

Buyer review

Easy Application

Easy to apply and a great reduction in price compared to my previous insurer. No nuisance calls as per comparison sites

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brasil gave this product an overall rating of 5 / 5

Buyer review

Nice and easy

Got car insurance last week, checked prices on line first, then a sales person called to see if I want to go ahead with the policy.. The process was nice and easy and the service I received was first class would highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

musicman gave this product an overall rating of 5 / 5

Buyer review

Excellent Value for Money

I was looking for a multi car policy and although I had to pay a cancellation fee to my previous company (who did not offer this) in order to take this out, the savings I made by choosing this policy far outweighed the fee paid. The site was easy to use, quick and even though i needed to speak to a consultant at Aviva, it was simple, straight forward and set up straight away. Excellent service, value for money, and easy accessibility to Aviva personnel should you need further assistance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jumper gave this product an overall rating of 3 / 5

Claim review

Mixed feelings

Although the overall claim process was easy to use and my undrivable vehicle was collected quickly, promised phone calls from both Aviva and the vehicle repair garage failed to materialise and it was left to me to contact both for updates. Also, depending who I spoke to at the garage, I was given differing statuses of the repair.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
5 / 5

I'm sorry to see this happened, I am following it up with the garage and our claims team to see why you weren't contacted as promised and ensure the appropriate feedback is given

Dave, Aviva Online Team

Decanter gave this product an overall rating of 5 / 5

Claim review

Accident Claim

My claim was sorted out within 7 days car repaired and returned hire car was arrranged as well fantastic service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

topoftheworld13 gave this product an overall rating of 5 / 5

Claim review

Excellent Service from Aviva

Top Service, v fair and from Aviva's side a v professional service. Only mark down was the speed of the garage to repair my car, which to be fair to Aviva they provided a courtesy car so only which took 4 weeks for a simple repair. To be fair to Aviva they provided a courtesy car so the impact on me was limited.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

TheR8 gave this product an overall rating of 4 / 5

Buyer review

Car Insurance

very straight forward process , easy and simple to complete at a competetive price. Lets hope there is no cause to claim under the policy, but if there is the process will be equally straight forward and easy . I hope.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sampoom1501 gave this product an overall rating of 4 / 5

Buyer review

very easy to do

helpful and useful web site. assistance was excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top