Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5347 customer reviews

Rating breakdown

5347 reviews

  • 5 stars awarded by 3664 reviewers
  • 4 stars awarded by 1233 reviewers
  • 3 stars awarded by 142 reviewers
  • 2 stars awarded by 78 reviewers
  • 1 stars awarded by 230 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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sailorsam gave this product an overall rating of 5 / 5

Claim review

Just like new.

Sewards repaired the car so that it looks & drives like new. Their customer service was 1st. class. Made a bad experience less of a problem. NUFF SAID.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

tiny gave this product an overall rating of 5 / 5

Claim review

thought this kind of service was a thing of the past !

This is not the first dealings with Avila both as their customer and a third party in an accident with one of their customers , excellent service AND God prices too ! recommend to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Jouster gave this product an overall rating of 4 / 5

Buyer review

Change of car

I could not find how to get a quote for a change of car and finished up calling the help desk (who were very helpful). I now know the facility is there but it really needs to be made more obvious.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Buchan19 gave this product an overall rating of 4 / 5

Buyer review

Really good

Really quick and easy, exelent customer servise, had all my details within five minutes of the transaction

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 4 / 5

Buyer review

Review feedback

Customer services were very helpful with a multi car policy, all details were taken very easily.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ljb24 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Perfect for my first car and before I had passed my test. Highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bert gave this product an overall rating of 5 / 5

Buyer review

Superb

Excellent website and great pricing. Easy to use and my Aviva a first class option. Customer service fast, ploite and responsive. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pottsy gave this product an overall rating of 5 / 5

Buyer review

Fantastic,over the Moon!

Could not believe the massive saving that I Made.I will be Telling my Friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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