Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6522 customer reviews

Rating breakdown

6522 reviews

  • 5 stars awarded by 4515 reviewers
  • 4 stars awarded by 1458 reviewers
  • 3 stars awarded by 179 reviewers
  • 2 stars awarded by 96 reviewers
  • 1 stars awarded by 274 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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traveller gave this product an overall rating of 5 / 5

Buyer review

Excellent Value

I went online to buy, but waited a few days to see if I could find a better deal. After a few days someone from Aviva phoned to see if I was happy with the quote, I was, but he got me a better deal, so I took out a policy then.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

matron gave this product an overall rating of 5 / 5

Buyer review

Great price car insurance

Having been on comparison sites trying to find a realistic price for car insurance where I could add my son who is a fairly new driver I thought I'd try Aviva. Immediately the quote was so much lower than any other company and even when I'd added on things like courtesy car and legal protection the price was significantly lower. Very impressed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dick gave this product an overall rating of 3 / 5

Buyer review

wait and see

not the cheapest on offer but the most reasonable considering my circumstances and what the policy includes. I have had quotes of less than half the price from companies I have never heard of but will they still be in business and would they support me in the event of a claim? Other 'big' companies are charging far more for what appears to be the same cover. It looks to be a good deal, we will have to wait and see.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Atul gave this product an overall rating of 5 / 5

Buyer review

Good Value for Money, and other things...

Recently purchased motor insurance with AVIVA (the first time through AVIVA, if I remember correctly) and it has been a pleasant purchasing experience... not only the quote was competitive, but the follow-up from the AVIVA agent was quite timely, relevant and the approach very professional ! She could help us save some more money as she understood further facts and figures... defenitely worth a recommend !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

chelhobby gave this product an overall rating of 4 / 5

Claim review

My first claim whilst being the driver

Positive points first. My vehicle - which was to be subsequently written off was collected from the scene very quickly. A courtesy car was provided within 24 hours. The settlement made was very fair and the experienced gentleman I dealt with went out of his way to ensure that I received a correct settlement without the need for me to try and argue my case. Points against - I believed that when an Aviva client had a claim, one person would be allocated and would be my point of contact from then on (exception of holidays/illness etc) This did not happen and I must have dealt with 4/5 different people - all were helpful. There was a delay in an offer being made - I knew at least 7/10 days before the offer that the vehicle was being written off. The gentleman who gave me the offer was apologetic for this delay. All in all - I chose an Insurer with a long established reputation, and was glad I did so despite cheaper quotes being available. I now await my renewal premium!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

pete gave this product an overall rating of 5 / 5

Claim review

pete

Excellent claims process,not sure about the excess charge,must be a fairer way of doing it. Went well until the car went for repair,garage gavepoor service and no progress calls,had to keep calling to try and find out when the car would be ready,answers were vague,car was late for completion,no one seemed to know what was happening,very poor service,stayed in waiting for a call for three days,car was a 5 days late for only a minor repair,garage needs reviewing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
3 / 5

Thanks for your review. It's good to see that overall you're happy with the claim. We appreciate your feedback regarding the service from the repairer and will be liaising with them to discuss your comments to help improve the service offered. Many thanks

Marv, Aviva Online Team

Retired gave this product an overall rating of 5 / 5

Buyer review

Overall impression

No pressure only help. Surprised that quote was comparable to those on other comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Would definitely recommend it to others.

I'd like to say a BIG THANK YOU to Aviva insurance company. Thanks to you guys I never have to worry about my car insurance ever again. Everything is made plain simple and easy to understand. You help us to save money and our free time, so once again I'd like to thank you from behalf of me and some of my dear friends who also use your services.

I would recommend Aviva to a friend

Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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