Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6892 customer reviews

Rating breakdown

6892 reviews

  • 5 stars awarded by 4788 reviewers
  • 4 stars awarded by 1518 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 292 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Lindasat gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Website very easy to use. Insurance enabled me to insure the car to be driven by my daughter who has just passed her test. Every other insurer's quotes were ridiculously expensive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ARDATHBEY gave this product an overall rating of 5 / 5

Buyer review

AVIVA THE BEST

WHILE EVERY OTHER COMPANY WAS HIKING THEIR PRICES, AVIVA GAVE A MOST REALISTIC QUOTE, AND SO SOLD ME ON USING THE SERVICES, THANX AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mohammed gave this product an overall rating of 4 / 5

Buyer review

great customer

its a great way to get insurance with ease and the customer service is very great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Mindymoo gave this product an overall rating of 5 / 5

Claim review

Car Accident

Very efficient and would recommend Aviva Insurance. I had a claim recently and it was processed with speed. As I haven't had a claim for many years, I was surprised how easy Aviva dealt with it. To claim years ago was time consuming, form filling etc.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

agilamobile gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

The service I received was calm and reassuring, in what was a daunting task, never having purchased insurance on line before.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andrewrw6 gave this product an overall rating of 5 / 5

Buyer review

Hassle Free - Great Price

No hassle in sorting out my insurance was quick and easy. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Parag gave this product an overall rating of 1 / 5

Claim review

Not happy

I have made a claim, but have no idea about how to settle my claim. Had reached out to Aviva on phone but never heard back from them. I have lived for 9 year and had couple of instances when had to file no fault claims and it was a great experience back in States. But Aviva disappointed

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for your review and I'm sorry to hear that you're disappointed with the experience during your claim. Naturally that's not how we want customers to feel during a stressful time such as a claim. I'm referring to our Claims team to chase things up for you and request contact is made with you to provide an update and clarify the next steps going forward. I hope this helps & don't hesitate to get back in touch, we're happy to help. Many thanks

Marv, Aviva Online Team

number1driver gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Sale person was really friendly and helpful and help me get the best deal I wanted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Back to top