Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5951 customer reviews

Rating breakdown

5951 reviews

  • 5 stars awarded by 4101 reviewers
  • 4 stars awarded by 1352 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 249 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Tigerlily gave this product an overall rating of 5 / 5

Buyer review

Best Quote and service

This was the best quote I received. Customer service was excellent with no trouble when I needed to confirm information and requested a call back which was the time agreed. Amendments to the quote were no hassle and price changes were done instantly. All details were explained efficiently and explained clearly. I would and have recommended Aviva to family and friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

polo gave this product an overall rating of 4 / 5

Claim review

prompt response

clear and prompt action taken. no need to chase up and settlement made in acceptable time scale

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Allmodcons gave this product an overall rating of 5 / 5

Buyer review

Very competetive

Quick and easy to set up and was able to do it all online. A very competitive quote with excellent terms of cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bob06 gave this product an overall rating of 5 / 5

Claim review

Great service

I made one phone call and that was that, Aviva took control and arranged everything from the body shop repair company to the courtesy car. Both companies contacted me within 12 hours to arrange pickup and delivery times. Aviva certainly delivers a fast professional service when dealing with a claim and I would certainly recommend them to friends & family.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

bossman gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

The operator I spoke to on the phone was very polite and really helpful, talked me through everything made it so easy well done Aviva,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Signumdude gave this product an overall rating of 5 / 5

Claim review

First class service

The accident was a bad time for us, and the thought of claiming for the insurance was just more stress, but Aviva came through without hassle, within what seemed days I'd got paid out, and the staff very sympathetic indeed, they dealt with my claim with speed and dignity, I will not use any other insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Max57 gave this product an overall rating of 5 / 5

Claim review

amazingly easy

From phone call to courtesy car to return of a beautiful paint job; a fantastically simple fuss free experience. The garage kept me up to date almost daily; I drove a beautiful new courtesy car for the whole period and had mine delivered as promised in beautiful condition, fully valeted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

satisfiedcustomer gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Both internet and phone service was better than their competitors and the price was good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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