Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3958 customer reviews

Rating breakdown

3958 reviews

  • 5 stars awarded by 2720 reviewers
  • 4 stars awarded by 938 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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BusyBea gave this product an overall rating of 5 / 5

Claim review

Sorted in one week

When my car was bumped in a car park by a hit and run driver I really thought it was going to be a pain to fix. I couldn't have been more wrong! Fortunately I had a witness and the reg of the offending car, which made it all so much more straightforward. From the minute I reported the incident to Aviva it was out of my hands and I was in a smooth-running process. My car was collected, a hire car delivered and the repair done. My own car was back in a couple of days looking as if nothing had happened to it. I lost no working days (important because I'm self-employed) and hardly had to change my schedule. Thanks Aviva. You're not the cheapest, but they say you get what you pay for - and in this case I certainly did!

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Juniper gave this product an overall rating of 5 / 5

Claim review

The service was fast and efficient. There was no delay the repair was arranged immediately. Excellent customer service.

I recently filled in a questionnaire for a well known store in respect of insurance services. Aviva was rated extremely highly for customer service, removing the pressure, taking full control, and offering support. I cannot praise them enough for my experience. Highly recommended, efficient service.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mole320 gave this product an overall rating of 5 / 5

Buyer review

New customer experience

Very friendly on the phone. Easy to set up and also the cheapest around for me as a young driver age between 24-25. Highly recommended. All online based documents for paper free. Many many thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gillsforever gave this product an overall rating of 5 / 5

Buyer review

Excellent value and far cheaper than othe insurers

Good customer service. Policy met all my requirements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brocanteuros gave this product an overall rating of 5 / 5

Buyer review

my experience with aviva

i was glad to take out insurance with your company as your quote was very reasonable compared to some others,also when i had a query about my policy i found the lady on customer service very polite and reassuring.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Reliablerogue gave this product an overall rating of 5 / 5

Buyer review

Simple, affordable and easy

The whole process from beginning to end was simple. The website is easy to use and straight forward using simple language. But most of all with the online discount I saved money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kramer gave this product an overall rating of 5 / 5

Buyer review

A very good deal!

I'm lucky enough to have an E Class AMG Merc and the estimates I received varied quite a bit both in terms of costs and what was included. Aviva came through as excellent value and the web site is fast and very easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

granny gave this product an overall rating of 5 / 5

Buyer review

easy cover

very easy web site to follow even for an eighty year old.very pleased with price ,and would recomend aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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