Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8663 customer reviews

Rating breakdown

8663 reviews

  • 5 stars awarded by 6065 reviewers
  • 4 stars awarded by 1842 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 145 reviewers
  • 1 stars awarded by 372 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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KingFire gave this product an overall rating of 4 / 5

Buyer review

great customer services, Aviva is cheap affordable.

I'll be very happy to recommend family and friends to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grumpyroy gave this product an overall rating of 5 / 5

Claim review

Excellent service

After one phone call to report a incident Aviva arranged everything for me,from sending someone to my home to access the damage to my car,to settling my claim.Thanks to all staff at Aviva for all your assistance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Benno gave this product an overall rating of 5 / 5

Claim review

Great service

Great service, repairs were carried out quickly and hire car also made available

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Newbie gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

First time I've changed my insurer for 9 years and Aviva was so easy and gave me the lowest quote. Great website to use and such a quick easy process to purchase the insurance. I would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pushpa gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I am happy to get a quote & that made me buy it, and will recommend to my family and friends.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

herewegoagain gave this product an overall rating of 2 / 5

Claim review

Car claim

After previous experience which didn't go well we used the optional repairer Ipswich Accident Repair Centre these guys are excellent nothing was too much trouble and they got it right first time unlike Solus which did my previous repair. Ipswich accident repair centre are Aviva approved but mainly for BMW I own a Lexus I would recommend standing your ground and taking it to them. As for my excess I am now being told I have to claim for that separately through the legal expense cover ? as far as I am aware normally when the other party accepts liability the excess is refunded as I was not at fault. Then I started receiving letters from two different solicitor's stating Aviva has given my details to them to claim for all the extras. After speaking to Aviva about this they said only one should have contacted me ,so how did the other company get my details the day after reporting the accident

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
2 / 5
Speed of resolution
2 / 5
Customer experience
1 / 5
Fairness
3 / 5

Thank you so much for taking the time to leave your feedback, we really appreciate it. You should have been able to choose the repairer you wished to use, especially as it was another Aviva approved repairer. I will feed this back to the claims manager who dealt with your claim. I have also passed your comments back to our Claims team so that they can review if you still need to claim the excess back via your legal cover. I'm not sure why you were contacted, but again this will be investigated also. They will get in touch with you directly to discuss this, but if you'd like to talk to us in the meantime please don't hesitate to get in touch with us.

Andy, Aviva Online Team

Packers gave this product an overall rating of 4 / 5

Claim review

Stolen Land Rover

My 1998 Defender was stolen from my driveway overnight. It was a specialist vehicle that seemed to cause a few problems regarding the valuation , the main issue seemed to be that it had doubled in value in three years . Aviva seemed to be a little short of expert vaulers. After many discussions they used Autotrader and came back with a very fair offer that was paid promptly. The phone operators were always friendly and keen to get a resolution.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

ditzy gave this product an overall rating of 5 / 5

Buyer review

helpful

very friendly, extremely helpful, not pushy would recommend to all friends and family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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