Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8402 customer reviews

Rating breakdown

8402 reviews

  • 5 stars awarded by 5999 reviewers
  • 4 stars awarded by 1568 reviewers
  • 3 stars awarded by 260 reviewers
  • 2 stars awarded by 160 reviewers
  • 1 stars awarded by 415 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Scotty1210 gave this product an overall rating of 5 / 5

Claim review

Simple and stress free

Someone crashed into my parked car and caused a huge amount of damage unfortunately and the car was written off as the cost to repair was more expensive that the car was worth. I made a claim with Aviva and found the whole process very easy, everything was explained to me in full and all my questions answered in totality and believe me there were more than a few. I explained what had happened and the damage to my car and it was suggested that the car may be written off, so I was put on hold for about 5 mins and the lady came back to me and offered me about 25% more than what I would have been able to sell it for privately(checked Clarks, Auto trader and ebay beforehand) so I was pleased and continued down that route. The car was collected the next week and the money was in my account the day after, the whole process was seamless. I was also given a hire car to use while i looked for another car. Also got a very good quote to insure my new car under the same policy..win win.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Scotty1210

Clint gave this product an overall rating of 5 / 5

Claim review

Much easier than expected

Making a claim on my car insurance was easier and better than I expected. One fairly brief call to Avila and within 2 days my car was taken for repair and a hire car was delivered to me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Clint

middlewalk gave this product an overall rating of 4 / 5

Buyer review

Good value

Aviva car insurance was easy to purchase and good value against other competitors. Fortunately, I didn't just look at comparison sites

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

middlewalk

Waun gave this product an overall rating of 5 / 5

Buyer review

Advanced Planning

The ease with which I set up the new policy was exemplary and the phone calls to the centre were easy and clear.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Waun

Bonso gave this product an overall rating of 5 / 5

Claim review

Hit and run

While my car was parked on the road it was hit and the driver drove off. I explained what had happened to Aviva and after they explained the consequences I asked for my car to be repaired. The garage rang and organised a loan car and the taking of my car for repair. All done very quickly and minimum of fuss. I have just renewed my multi car insurance with Aviva both for price and service both of which are important and better than the comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bonso

A customer gave this product an overall rating of 5 / 5

Buyer review

THE AVIVA EXPERIENCE

I changed my car and found that my previous insurer's price was unacceptably high. I tried AVIVA. Ther was no massive delay in 'Choose from the following options' and my call was answered quickly by a real human. At no time did I form the opinion that someone was reading to me from a script. The price quoted was very competitive and I accepted it on the spot. I would certainly try AVIVA for any future insurance requirements. Naturally I hope that I do not have to make a claim but in the event that I do, then I am confident that I shall be treated as politely and helpfully.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stephenmichelleandamy gave this product an overall rating of 5 / 5

Buyer review

Finding my new insurance

I used to use Avia before as there service support and feedback was fantastic. But when I got my new car there quite was a bit high and they couldn't match the other company I now have a different car and the company I was with wanted silly money so on the off chance I done a quote with avia and they beat the last company what's good about avia is that you can access your documents online and when you need to change your car you can just go onto your policy and do it online without being charged so all in all shop about but do get as much advice from avia as we have our house insurance as well for 3 years now and no one can beat there quotes and great cover thanks avia glad to be back as a customer of your company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stephenmichelleandamy

happyKP gave this product an overall rating of 5 / 5

Buyer review

Great insurance

was told by friends to check AVIVA and so glad I did, They beat my other quotations and I am really happy as know they are a Leader in the field. i first got an online quote But then wanted to chat to someone about other matters so i rang and was impressed with how they dealt with my querries everything came up trumps and I'm now insured with quality and confidence, many thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

happyKP

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