Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9034 customer reviews

Rating breakdown

9034 reviews

  • 5 stars awarded by 6329 reviewers
  • 4 stars awarded by 1916 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 391 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Jhanaga749 gave this product an overall rating of 5 / 5

Claim review

Brilliant customer services response to my queries

Excellent customer services from Aviva. I was very impressed with the response and speed with which customer services were able to link with the main dealer and arrange courtesy car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5

kaza gave this product an overall rating of 5 / 5

Buyer review

Very good service

Very very good service never seen before excellent insurance I very happy with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gazza gave this product an overall rating of 4 / 5

Claim review

curtesy car

the actual claim process was very straight forward infact surprisingly simple i was surprised i wasn't asked much detail about what happened but i suppose thats why it was so simple the repairs were ok,ed I'm a matter of days,but it took six weeks to get the car back but it does look almost new haven't driven it far yet but hopefully everything is ok.being without transport for six weeks is quite awkward and curtails your social line quite considerably so i would urge anyone to consider a curtesy car as part of there policy as a good idea although i didn't need a car to get work or anything its the weekends with no transport that really become a pain especially if your used to being out and about playing sport or what ever and just simple things like shopping.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

1stTrumpet gave this product an overall rating of 5 / 5

Claim review

Outstanding Service

My car was involved in a 'no fault' collision. The extent of the damage was such that , after repair shop estimates by your nominated repairer, it had to be written off. I was offered a very fair market value replacement figure,based on current cars similar to mine offered for sale and all was resolved within seven days. Payment was made by bank transfer directly to my account. The real test of Insurance value is what happens in the event of a claim. Aviva passed this test with flying colours. The Aviva nominated solicitors are now pursuing the refund of my excess. One very satisfied customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

PITH gave this product an overall rating of 5 / 5

Buyer review

Customer Service at it's Best.

Getting a motor insurance product is not usually something you look forward.On this occasion it was a joy, excellent cover: giving peace of mind, at a more than competitive price. Thanks Aviva, your advertising is justified again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Aviva

I would recommend to friend very good There cheap we found them very good

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toni gave this product an overall rating of 5 / 5

Claim review

Excellent service

First claim I'd ever made so had no idea of the procedure. One call and everything was put in place. Kept informed at every step. Customer service from approved garage not so good, actually pretty awful, but can't fault service from Aviva. claim sorted rapidly and back on the road with minimum fuss. Happily recommend!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Hi, whilst I'm pleased your experience with Aviva was excellent, I'm sorry to see you didn't feel the same level of service was delivered from our approved repairer. I have contacted our claims team to ensure we feed this back internally to ensure this doesn't happen again. Thank you for taking the time to leave a review on our site and I'm pleased you are back on the road again.

Nicki, Aviva Online Team

albie gave this product an overall rating of 5 / 5

Buyer review

exellent price

great customer service and sorted very politely and quickly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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