Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9145 customer reviews

Rating breakdown

9145 reviews

  • 5 stars awarded by 6507 reviewers
  • 4 stars awarded by 1728 reviewers
  • 3 stars awarded by 290 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 455 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Nobby95 gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service.

Great staff got the cover I wanted straight away with some very good savings. Avila are a must for anyone who needs car insurance thanks very much.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nobby95

Magringe gave this product an overall rating of 4 / 5

Buyer review

Easy to add on extras

It was easy to add on optional extras and find out the cost straight away without going too far along the process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Magringe

Wavejumper gave this product an overall rating of 4 / 5

Claim review

Aviva were great

I had a small knock, used the Aviva app to report the incident and upload photos...all very easy, had a confirmationion email and then contacted by the management company...all very easy, the repairer however unfortunately I had to do all the chasing on updates, the only time they called me was to collect the excess money...I know it was a small job in reality for them but it was a big deal to me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm sorry to hear this, we will work with our claims team and garage and get this looked into, to make sure this doesn't happen in the future.

Jack, Aviva Online team

Wavejumper

Georgiana gave this product an overall rating of 5 / 5

Buyer review

exellent customer service

It was easy to insure my car again online on suitable price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgiana

Cheboy gave this product an overall rating of 5 / 5

Claim review

Great claim manager

From the moment i rang Aviva and spoke with my claim manager i was treated so very well. He took time to ask if i and any passenger were all alright and took the time to be interested in me and not just getting through another call. He was polite, efficient and gave an immediate sense that this claim would be very straightforward and not to worry. True to his word my insurance spoke with the other insurer all arrangements for repairs were made within 48 hours and now I'm back on the road. What could have been another one of those prolonged dramas that i have experienced in the past with other insurers was the easiest and most pain free yet. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Cheboy

Millie18 gave this product an overall rating of 5 / 5

Claim review

Senior moments

From start to finish my claim was handled perfectly. Well done aviva .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Millie18

Jp128 gave this product an overall rating of 5 / 5

Claim review

Claim experience

A quick and easy online process which gave me no hassle at all. Sufficient input space to provide all the information I had available. Along with a quality repair shop in my local area which had a fast turn around and good service. Just unfortunate that the accident was my fault really.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jp128

Arnie gave this product an overall rating of 5 / 5

Buyer review

Very friendly and helpful customer service.

It was very easy applying on line for a quote and if you like your quote all you have to do is to phone up and the friendly team will set up your policy in no time. I am pleased with my quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Arnie

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