Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5394 customer reviews

Rating breakdown

5394 reviews

  • 5 stars awarded by 3693 reviewers
  • 4 stars awarded by 1245 reviewers
  • 3 stars awarded by 145 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 232 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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tricky gave this product an overall rating of 2 / 5

Buyer review

poor experience

The price quoted on the internet was not the price paid due to having to speaking to a consultant as the web site would not accept my vehicle registration.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, Thanks for taking the time to leave a review on our site. I'm sorry to see you were quoted a different price over the phone, as there should not have been any price discrepancies if the details were exactly the same as your online quote. I have sent you an email asking for more details so we can investigate this further and check why the prices differ. We look forward to hearing from you soon. Thanks

Nicki, Aviva Online Team

Fazbats gave this product an overall rating of 4 / 5

Buyer review

Great Price

Don't know about how quick they pay claims out and hope to never find out. But what I can say is they gave me a great price.The customer service was great, Even giving me a discount due to having a separate policy for something other than motor. My previous insurer wanted to charge me more due to my occupation. I have Full licences for Car, Bike, LGV and PSV why should I pay more because of my job? Arriva beat my renewal by a significant ammout so they have one VERY happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Babyshoes gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I found the web site easy once I had filled in the details I phoned to find out about no claim protection the lady was very helpful and went over everything I had filled in she could not do enough to help me most helpful I am going to move my house insurance over once it comes up for renewal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Albert gave this product an overall rating of 5 / 5

Claim review

Great customer service

Had problems actually getting through to report accident but once through, the staff were extremely sympathetic, helpful and very friendly. Our clam was dealt with speedily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

grumpy gave this product an overall rating of 5 / 5

Buyer review

easy and quick

Purchased insurance with Aviva because it was half the price of my quote from my then insurers with the same benefits. Every thing done on line without having to speak to an advisor on the telephone (which can sometimes take for ages) and downloaded insurance documents within minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dobo gave this product an overall rating of 5 / 5

Buyer review

Total Support

Customer services quickly appreciated the insurance needed, they were very helpful nothing to much trouble, there was no pressure to BUY SOMETHING ELSE and the clarity in explaining the cover needed was superb. Aviva was the most least expensive on the market. I have not made any claims and hope never to be in that position, but I am reassured the help I would get is all part of an excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bijeecn16 gave this product an overall rating of 5 / 5

Claim review

Trouble free claim

My car accident claim was dealt with promptly and very efficiently with absolutely no problems.The repairs were dealt with quickly and I was kept fully informed of the progress of the repairs.Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

BucksMan gave this product an overall rating of 5 / 5

Claim review

Customer Service

Excellent customer service. All dealt with quickly and efficiently over the phone and arrangement for loan car and repairs done within a couple of hours.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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