Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8695 customer reviews

Rating breakdown

8695 reviews

  • 5 stars awarded by 6209 reviewers
  • 4 stars awarded by 1615 reviewers
  • 3 stars awarded by 275 reviewers
  • 2 stars awarded by 162 reviewers
  • 1 stars awarded by 434 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

robbo gave this product an overall rating of 1 / 5

Buyer review

"System Failure"

On 15.11.16 both my wife and I spent ages trying to sort out new car insurance (for my wife), with Aviva - it seems that we managed to acquire a new policy, we had email confirmation of that from Aviva, the policy to run from 4.12.16, but I was not allowed to gain access to MyAviva, to check the details. All that we had was confirmation that the cover was up and running. On the following day, I was promised that Aviva would call back on the following Monday, after the person had spoken to their IT department. She blamed it onm a "system error" They did not call back. On 25.11.16, I called Aviva again The person to whom I spoke(a different person!) also needed to speak to their IT Department, and said he would call back on 1.12.16. We shall see! He did however promise to mail me a copy of the policy - this is still awaited. 28.11.16

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm very sorry to see this and have emailed you directly to check on this and ensure everything is resolved to your satisfaction

Dave, Aviva Online Team

robbo

rosie8 gave this product an overall rating of 5 / 5

Buyer review

A good price

Found Aviva to be very competative and glad that they are not on all the comparison websites - this must save money.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rosie8

Pete gave this product an overall rating of 5 / 5

Buyer review

Bournemouth

Easy to deal with was recommended, and would recommend again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pete

babataviva gave this product an overall rating of 5 / 5

Buyer review

Great Experience

Excellent service I had from customer service advisor. Aviva is a brand name on which one can fully trust.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

babataviva

A customer gave this product an overall rating of 3 / 5

Buyer review

Easy to understand terms

After an extensive search online Aviva offered me the terms I was seeking at a competive price

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over

Hobbit gave this product an overall rating of 5 / 5

Buyer review

Very friendly !

Having phoned a number of companies regarding insurance and finding some of them to be off hand or unhelpful it was a pleasure to speak to someone with a friendly manner who took time to listen .I was very happy with the results of our conversation and would not hesitate to recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hobbit

donnytiger gave this product an overall rating of 4 / 5

Buyer review

customer service and commonsense missing

Customer service and common sense missing as once bought the customer service agent made things very hard when I wanted to point out a small mistake with my policy.Firstly he wanted to charge me then he advised me to cancel the whole policy and reapply if I did not like paying.No attempt to reason and point out a simple and easy solution worked and definitely left a bad taste when just with a little cooperation and commonsense all could have been sorted and a 5 star rating given.....wake up and learn!!!!!!!!!!!!!!!!!!!

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Thanks for taking the time to provide us with your feedback and please accept my apologies for any inconvenience caused when trying to update your policy. I am currently looking in to this and will be in contact with you via email shortly.

Mike, Aviva Online Team

donnytiger

TrueBlue gave this product an overall rating of 5 / 5

Claim review

When a true insurer proves themselves

First claim I have ever had and this is when you see the quality of the insurer. Pleased to advise that mine was dealt with excellently and really painless.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

TrueBlue

Back to top