Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5722 customer reviews

Rating breakdown

5722 reviews

  • 5 stars awarded by 3932 reviewers
  • 4 stars awarded by 1311 reviewers
  • 3 stars awarded by 156 reviewers
  • 2 stars awarded by 81 reviewers
  • 1 stars awarded by 242 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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overworkedmum gave this product an overall rating of 5 / 5

Buyer review

First Class

Very easy to complete on line application. Great value for money with extras than can be easily added. Would recommend and use them again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happyshopper gave this product an overall rating of 5 / 5

Buyer review

Great value

Was very impressed with the quote, best I had, would use them again in the future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

OurAud gave this product an overall rating of 4 / 5

Buyer review

Excellent customer service

Very helpful sales person, who had time to listen and find the best deal for me & my daughter

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

somerset gave this product an overall rating of 3 / 5

Buyer review

Good price but policy doesn't show on website

Pleased with the quote and purchased it a couple of weeks ahead of start date. Only snag is that it doesn't show on the on-line list of my policies (my home insurance shows correctly). Now feeling slightly uneasy as it needs to start tomorrow and I've got no documentation to prove I'm insured.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi, I'm sorry to see your MyAviva account has not updated to show your car insurance policy. I have sent you an email requesting further details so I can help rectify this and send an electronic copy of your documents in time for tomorrow. Thanks

Nicki, Aviva Online Team

2morro gave this product an overall rating of 5 / 5

Buyer review

renewed insurance

been with Aviva, staying with Aviva, saving with multi car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 4 / 5

Buyer review

car insurance

Quote was done very easily online and then finished over phone with very polite and professional individual. Price was ok but could be better...but then you pay for what you get

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

shakes gave this product an overall rating of 5 / 5

Claim review

review

My accident involved someone driving into me by leaving a junction without looking on a Sunday night. Aviva were very good and quick, my car was picked up and I had a good replacement car by midday on Monday. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mamahaco2003 gave this product an overall rating of 4 / 5

Buyer review

Customer service not bad

Experience was not bad. Just a new customer so can't really give an uptodate review until I am with Aviva for a longer period of time

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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