Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9512 customer reviews

Rating breakdown

9512 reviews

  • 5 stars awarded by 6757 reviewers
  • 4 stars awarded by 1865 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 439 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

sdavis1981 gave this product an overall rating of 5 / 5

Buyer review

best place to go

Great place and great price simply the best easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sdavis1981

Leedslady gave this product an overall rating of 4 / 5

Buyer review

Easy purchase

I went on Aviva's web site after using a comparison web site, and found it very competitive. A friend had also commented that he had used Aviva and the price he was given was competitive. The policy offers me everything I wanted, including legal cover and no claims protected bonus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Leedslady

A customer gave this product an overall rating of 5 / 5

Buyer review

Excellent

Great! So easy to purchase and excellent value for money :)

I would recommend Aviva to a friend

Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Loko gave this product an overall rating of 5 / 5

Buyer review

Overall amazing

Really good service. Easy to use and work out things for yourself.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Loko

Veryunhappy gave this product an overall rating of 1 / 5

Claim review

Worst Experience of my life.

Considering I was the 3rd party in my claim & the Innocent victim of a hit & run accident, which thankfully was resolved by the police. my experience dealing with Aviva has been one of the most stressful & extremely annoying of my life. After 40 yrs driving,&

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi, I'm sorry to see you weren't happy with your claim experience and have passed your feedback to the relevant claims team to investigate and get in touch. Thanks for taking the time to leave a review on our site.

Nicki, Aviva Online Team

Veryunhappy

Diamond67 gave this product an overall rating of 4 / 5

Buyer review

Good service

Very happy with the Service that was provided. Very easy accessing policy on line and the process with regards to gaining the policy was straight forward. Really happy with the policy and happy with how easy it is to retrieve the policy on line. This is especially beneficial for me due to the fact I have trouble with my hearing and find telephone calls really difficult.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Diamond67

Vxrgappy gave this product an overall rating of 4 / 5

Buyer review

Better than comparison website

I just randomly got a quote from aviva for my new car insurance and honestly wasn't expecting a decent price however after spending a few minutes inputting the required info online I was certainly quoted happy! I got a much better price than any price comparison site and the benefits were also better. I would have preferred the extras included in the price such as legal cover but even so this was simple to see and add the extras required

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vxrgappy

TENNIS24 gave this product an overall rating of 5 / 5

Claim review

A COMPANY THAT CARES THAT IS AVIVA

I have been driving for a long time and I take care when on the road,and when I had my incident due to another car blocking my right of way I nearly avoided the other car but it is a shock and your first response is am I all right and what damage to my car and the need to talk to your insurance company who for me is AVIVA,what reaction will I get ? I am in business and deal with a wide range of people and the response I received from AVIVA was quite superb,they arranged that SOLUS would deal with the repair,i had a courtesy car within a few hours and my discussion to give as much information to AVIVA was First Class,Professional Courteous,very helpful,I took pictures,and gave a detailed report and received back a very professional response,I would have NO HESITATION in recommending AVIVA and one final point the repair was quite brilliant it looks like a new car Thank You AVIVA for your support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

TENNIS24

Back to top