Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8385 customer reviews

Rating breakdown

8385 reviews

  • 5 stars awarded by 5865 reviewers
  • 4 stars awarded by 1793 reviewers
  • 3 stars awarded by 229 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 361 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Bigdaddy gave this product an overall rating of 4 / 5

Buyer review

Good value for money

Liked the concept of Aviva Drive discount. Excellent customer service by phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fran gave this product an overall rating of 4 / 5

Claim review

Claims handling

I was impressed with the claims handling process. My car was driven into on a Saturday. I called Aviva and they arranged for my vehicle to be collected within a few hours and arranged for a courtesy car to be available the following day and extended it twice because it took a month for my car to be ready. The repair took longer than expected but that was due to the garage being busy and noticing late on that another part was required. I would recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

xtine2211 gave this product an overall rating of 4 / 5

Claim review

Aviva 100% efficient but Liam Kelly the authorised repair people not so!

Liam Kelly recommended as the repair contact were not as good as i would have expected. They inspected the car, missed some repairs, did not order parts so that when the car was booked in they were not on site. We had to wait a week while parts were ordered and they had to hire a car as we could not wait longer without a vehicle - caused a few phone calls however the repairs were good and they were full of apologies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
5 / 5

Thanks for taking the time to leave us you review. I'm glad to hear that overall you're happy with the quality of repairs but please accept my apologies for the timescales involved and any initially missed repairs. We appreciate the feedback and our Claims team are looking into the service provided which will ultimately help us improve the service we offer our customers. Don't hesitate to get back to us at all if needed. Many thanks,

Marv, Aviva Online Team

saeid gave this product an overall rating of 5 / 5

Buyer review

fantastic customer care

I am very pleased to have a policy with AVIVA Fantastic

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfer gave this product an overall rating of 5 / 5

Buyer review

Service

What you would expect from an insurance company but rarely receive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

rem19447 gave this product an overall rating of 5 / 5

Buyer review

Straight to the point no waiting. Quick quote and very competitive. Pleasant agent explained everything clearly.

Can not say a lot more very very pleasant staff, not on the phone long. Quick quote and acceptable I phoned a few companies most of which was to expensive.Hope this is has good next year. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jorboy gave this product an overall rating of 5 / 5

Buyer review

Great service nmessing about easy to talk to

Easy to get hold off and easy to talk to Great service at a great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buttercrunch gave this product an overall rating of 5 / 5

Claim review

Friendly efficient service!

Personal and friendly service following a motor accident. No lengthy forms to fill in. All communications conducted over the phone. Claim proceeded smoothly in terms of repairing the damage to my car. Excellent garage used to repair my vehicle, not a cheapskate dealer. Very pleased overall with service!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

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