Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9399 customer reviews

Rating breakdown

9399 reviews

  • 5 stars awarded by 6697 reviewers
  • 4 stars awarded by 1794 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 455 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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greatwhitehunter gave this product an overall rating of 5 / 5

Buyer review

Great service

Good all round service and value for money. Good service from the staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

greatwhitehunter

Joseph gave this product an overall rating of 4 / 5

Claim review

Quick and easy

Had a courtesy car next day from the repair company and repair was complete within the week. They dropped my car of at place of work. Overall good level of customer service. The repair was good although the panel gaps are not as close as a original so I suspect non OEM parts used. There is no way of avoiding this unless you pay the higher excess and use a main dealer approved body shop.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Joseph

elan gave this product an overall rating of 1 / 5

Claim review

problems

do new policies - not problem but be in contact - very problem. During two weeks I spend more then twenty pounds for info line . Never contact with staff worked. I am two weeks after claim and - any solution not happened. I still have damage car. Is it OK?? Is it good service?

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave your feedback, we really appreciate it. I'm sorry that you've had problems speaking to our claims team. I've forwarded your comments on and the team will be in contact. Thanks for your continued patience.

Andy, Aviva Online Team

elan

Arf444s gave this product an overall rating of 5 / 5

Buyer review

Two car insurance policy

Great value for the two cars and the policy allowed us to opt out of the eu cover and breakdown cover if you already have it. Added the no claim protection and personal cover. Very versatile policy which my old insurance company could not compete with. Currently very pleased with the online policy once I had over come the the sign up questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Arf444s

lydie gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Fab website and totally perspicuous. End result - superb value !

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

lydie

Megan gave this product an overall rating of 5 / 5

Claim review

Excellent service

A very courteous and considerate service. Speed of attending to the issue was outstanding. Highly professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Megan

button gave this product an overall rating of 5 / 5

Claim review

GREAT CUSTOMER SERVICE

Great Customer Service, the whole process was so made so easy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

button

Margaret gave this product an overall rating of 5 / 5

Buyer review

Very easy to get a quote

I have just taken out my car insurance with Aviva. I recheck the quotes every year now and the Aviva online process was really easy and the quote competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Margaret

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