Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8161 customer reviews

Rating breakdown

8161 reviews

  • 5 stars awarded by 5834 reviewers
  • 4 stars awarded by 1526 reviewers
  • 3 stars awarded by 251 reviewers
  • 2 stars awarded by 153 reviewers
  • 1 stars awarded by 397 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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kps15 gave this product an overall rating of 5 / 5

Claim review

Impressed with Aviva's handling.

Aviva dealt with all the required actions as soon as the other driver accepted responsibility. They arranged everything quickly and professionally. All that helped me get my car repaired quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

kps15

Suziesilver gave this product an overall rating of 1 / 5

Claim review

Bad garage experience

I had a very unhappy experience with the garage Aviva used to deal with my claim. The garage knew the door panel was on delay in obtaining it and didn't give me the option to have my car back as it was going to take one month to get part and do the job, which is unacceptable. When I did get the car back there was no aerial it was missing, they sent down a driver with an aerial but it was not mine and didn't fix, they would not order correct aerial from my local garage had to wait for them to order the part which has taken over a week to get, my garage could have got the aerial the next day! Had to keep chasing garage as to where the aerial is and still waiting for it to be delivered. Also driver got a penalty charge notice stopping in a yellow box junction when returning my car to me so have had to email the notice to the garage for them to pay! Not a smooth experience and very inconvenient as have been without my car since 11th Jan to 7th Feb and no aerial until 21st Feb hopefully.

By:
Gender:
Female
Age:
45 to 54

I’m really sorry to see that you’re unhappy with the level of service you received from the repairer. This isn’t the usual level of customer service that we aspire to. Our claims team will be in touch to discuss your concerns and investigate this further. Thank you for taking your time to provide your honest feedback, it really helps us improve our services.

Tasha, Aviva Online Team

Suziesilver

mofl gave this product an overall rating of 4 / 5

Buyer review

Web site very easy and premium competative

I found the web site very intuitive and straightforward. The quote was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mofl

Dee80 gave this product an overall rating of 4 / 5

Buyer review

Easy to deal with

Call answered relatively quickly. Knowledgeable staff who answered all questions and told me of additional options of benefit to me. Not keen on on-line documents but they happily sent everything I needed through the post as well.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dee80

Denzel gave this product an overall rating of 5 / 5

Claim review

Good customer service

Very happy with service overall by Aviva,would be pleased to recommend them to anyone, Their assistance and advise was greatly appreciated after the incident.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Denzel

Sayna gave this product an overall rating of 5 / 5

Buyer review

Great services

Aviva insurance is very good and I like to stay with them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Sayna

KIBBLE7337 gave this product an overall rating of 5 / 5

Buyer review

PAINLESS AND REWARDING

bought my insurance through Aviva and it was the most rewarding experience..quick , simple and very,very cheap...thankyou Aviva...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KIBBLE7337

fifemanexiled gave this product an overall rating of 2 / 5

Buyer review

fair

Whole process could be improved and presented to a more understandable process. condense the legal stuff and find a solution to suit all parties.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Thank you for your feedback, whilst we want to make the process as simple as possible we still have a regulatory requirement to cover certain legal aspects of the policy. I have passed on your feedback to our developers to see if there are any further ways to simply the process further.

Dave, Aviva Online Team

fifemanexiled

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