Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5971 customer reviews

Rating breakdown

5971 reviews

  • 5 stars awarded by 4113 reviewers
  • 4 stars awarded by 1356 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 253 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Dissatisfied gave this product an overall rating of 1 / 5

Claim review

Disappointed

Disappointed with level of customer service, quality of communication and speed of resolution. At present, my claim is expected to drag on for another 6-12 months before I have any hope of seeing a resolution. This is after having been treated very poorly throughout the process so far. Would not recommend.

By:
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5

I'm really sorry to see this and am following it up with your claims handler to see what has happened. As soon as I know more we will be in touch. thank you for taking the time to give us your review

Dave, Aviva Online Team

boardo gave this product an overall rating of 1 / 5

Buyer review

i am new

as a new cutomer i am very pleased with the easy of aviva web site,from star to finish,i am very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

thepostman0121 gave this product an overall rating of 5 / 5

Buyer review

second time ive used aviva a better experience the second time.

good customer service persuaded me to change this time and a resonable price for the year, very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HondaJazz gave this product an overall rating of 4 / 5

Buyer review

Painless process and easy to use

Good value for money for the features. I used various price comparison sites and they all were more expensive and for less features. Best thing, for me, was how easy it was to get a quote. Various other insurers' websites were so slow had to give up with some.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

otim gave this product an overall rating of 5 / 5

Buyer review

Great and satifactory service

Great customer service with affordable insurance policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

embro gave this product an overall rating of 5 / 5

Buyer review

painless and straightforward

Imagine my complete astonishment when my previous insurer tried to increase my renewal significantly for no reason. Aviva beat my renew by quite a bit and it was easy to buy online so happy days. My only criticism is that i had to look into where i needed to email my proof of no claims to, as I received no letter or email requesting it which i thought was unusual.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ScratchingAvivasBack gave this product an overall rating of 5 / 5

Buyer review

Very happy indeed

I went through all the popular comparison websites, acquired the cheapest car insurance quote for my car.. then began to call the ones not on comparison websites. Aviva saved me a shiny penny. After setting it up online I called up an spoke to them over the phone and had a conversation that lasted about 1minute with a guy in the UK who told me that I could indeed drive other cars 3rd party as long as the cars have insurance. So effortless to deal with Aviva and when I called up I didnt get someone trying to sell me pet insurance for my neighbours ant farm, which is always nice. Aviva is not just a company, it is a legend that I will tell my grankids about when I'm in my 80's. They are THAT GREAT! Love it when people save me money!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

forthpilot gave this product an overall rating of 5 / 5

Claim review

Great service

From my initial call, everything was handled very efficiently. One slight hiccup did arise due to it being a local holiday weekend, but this was quickly dealt with. I was kept advised of the progress of the repairs, and was very pleased with the outcome. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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