Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3983 customer reviews

Rating breakdown

3983 reviews

  • 5 stars awarded by 2737 reviewers
  • 4 stars awarded by 945 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 150 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Hollybear gave this product an overall rating of 5 / 5

Claim review

Help From Aviva

My experience when making a claim was second to none. Customer services were as professional as You would expect them to be but also came over as friendly and caring. I had some problems with the repair garage but once Aviva got involved things were sorted out immediately and satisfactory.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

ian1 gave this product an overall rating of 4 / 5

Claim review

VW Transporter fire

Aviva representative was communicative but there was a long delay in settling the claim - nearly a month. This was due to a communication breakdown between Aviva, Egertons (who removed the van from the roadside) and Copart Uk (auctioneers sent by Aviva to collect the van from Egertons). As a result, I suffered a long wait for settlement. This would have been very inconvenient if I used the van for business, rather than leisure and didn't have a car. However, the delay could have been due to Egertons' incompetence, rather than Aviva. Other than that, my emails were promptly responded to, Aviva's staff were pleasant and the settlement figure was satisfactory.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
4 / 5
Fairness
4 / 5

Thanks for taking the time to give us your feedback. I'm glad that the claim was settled to your satisfaction in the end. I'll be sure to pass your feedback to our Claims team so that they can track down where the delays were caused and take the appropriate action. Thanks again.

Marv, Aviva Online Team

NickH gave this product an overall rating of 1 / 5

Claim review

Very slow at setling claim

I found Aviva to be very slow at settling my claim, in fact they still haven't paid me!!! Passed round from pillar to post and can't get through to the correct person as they only have one claim line..!! Very poor service..

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
3 / 5

Hi Please accept my apologies for the time taken to settle your claim and for the service received in terms of being passed between teams to get to your Claim handler. It's not the sort of service we expect our customers to receive. I'll be chasing things for you now as well as feeding back your comments to our Claims team. I'll get an update to you as soon as possible. Many thanks

Marv, Aviva Online Team

Windy gave this product an overall rating of 5 / 5

Claim review

Excellent

Very good very pleased would recommend a viva to a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Minginish gave this product an overall rating of 4 / 5

Buyer review

Good and helpful response to telephone queries

No hassle insurance cover with a saving on my previous provider

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

JUST DAMAGE TO A DOOR MIRROR

A very straight forward claim and very efficiently dealt with by the garage. You do need courtesy car cover as the nearest approved repairer is not always near (mine was 10 miles away). My only complaint is not being given details of the cost of the claim which I like for information in case I decide to go elsewhere at renewal and for comparison, as I know what my local garage would have charged but as not an approved repairer it would have meant a higher excess

Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5

Hi Thank you so much for leaving your review. I'm so pleased everything was dealt with quickly and efficiently for you. Please accept my apologies if we didn't give you all the information you needed. I've contacted our claims team so they can get in touch with you to provide this shortly. I hope this helps. Kind Regards

Stephanie, Aviva Online Team

quinquagenerian gave this product an overall rating of 5 / 5

Buyer review

Grat product & customer service

Having done an on-line search Aviva was the best price I found for my circumstances. I also spoke to customer services to confirm the details and they were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KougarSportMk1 gave this product an overall rating of 4 / 5

Buyer review

Good service but price creeping up

I always found in the past Aviva was the 'go to' company as inevitably the price quoted for products offered was the best market value. I still feel they are 100 percent reliable in that what they say they will do, they will.. However with such excellent search databases now available I do feel I paid more than I needed to for the product I bought BUT I would not have confidence in choosing a cheaper price from another company as I have no proof at all that their service would be as excellent as Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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