Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5080 customer reviews

Rating breakdown

5080 reviews

  • 5 stars awarded by 3480 reviewers
  • 4 stars awarded by 1176 reviewers
  • 3 stars awarded by 134 reviewers
  • 2 stars awarded by 75 reviewers
  • 1 stars awarded by 215 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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nikita666 gave this product an overall rating of 5 / 5

Buyer review

Value for money

it was my first insurance and i think that the price is reasonable ...

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jack gave this product an overall rating of 5 / 5

Buyer review

Happy

Brilliant price easy to get a quote also have home insurance too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

efunkiemum gave this product an overall rating of 5 / 5

Buyer review

great service

Very happy with price and service, changes to policy free and fast

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bobby gave this product an overall rating of 4 / 5

Buyer review

Quick and easy

I needed to buy car insurance but need my no claim bonus from a van changed over to my car, most insurance company's won't do this but aviva would there was no complications filling out the form online it was quick and easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Ease of purchase

Aviva was easy to use, quick easy to navigate back and forwards between screens. Highly recommend looking at Aviva when considering car insurance.

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

JimandJill gave this product an overall rating of 4 / 5

Buyer review

Excellent and prompt service

All usual covered, excellent quotation, no fuss. Made a considerable saving on existing policy that we had had for 12 years!!

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

fireman gave this product an overall rating of 5 / 5

Buyer review

Shop Around

Saved money on my re-newel quote from my current provider. Very helpful staff. Sorted a second car on the multicar policy. Very good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

waders gave this product an overall rating of 5 / 5

Claim review

Superb customer service and great bodyshop works

Aviva were excellent in getting my claim sorted but I must say that I found Sewards of Fareham, where the repairs were actually carried out, to be the best body work repairers I have ever dealt with. Friendly, helpful staff, prompt attention to detail, calls to ensure that the customer always knows what's happening, the ability to track the progress of your works online etc...what's not to like ? Thoroughly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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