Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7535 customer reviews

Rating breakdown

7535 reviews

  • 5 stars awarded by 5265 reviewers
  • 4 stars awarded by 1625 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 119 reviewers
  • 1 stars awarded by 322 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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malnic gave this product an overall rating of 5 / 5

Buyer review

excellent service

No problems encountered, very easy to deal over the phone with!.........surprisingly good quote! so glad I returned.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tina gave this product an overall rating of 5 / 5

Claim review

car crash at horsford 2015

Aviva have been fantastic in a claim that I have recently had to make due to an accident that happened February 2015. They were reassuring that they would deal with everything. So a Big thank u to them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

baybob gave this product an overall rating of 5 / 5

Buyer review

easy and quick to fill in online

i liked aviva site cos it was easy to fill in ,easy to go back and change details,they email you the price to keep and was the cheapest i could find which is what we all want

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

norris gave this product an overall rating of 5 / 5

Buyer review

brillant car insurance

Excellent services. Cheapest car insurance I found 10 out of 10 for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Esxst gave this product an overall rating of 5 / 5

Buyer review

Awesome customer service

Fantastic customer services, good prices, can't go wrong

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gemstone gave this product an overall rating of 4 / 5

Buyer review

good experience getting the policy.

Had to use the phone as I had a number of questions that would be hard to answer on the internet. Easy to communicate with the phone operatives and answers obtained quickly. Happy with the quote so went ahead with the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

MrsHKervin89 gave this product an overall rating of 5 / 5

Buyer review

Amazing customer service

Amazing customer service the guy was so helpful and I saved so much money thank you I am happy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Crimi1990 gave this product an overall rating of 5 / 5

Buyer review

Great customers

Very easy to do and a lots of benefits.I am happy:-)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

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