Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5662 customer reviews

Rating breakdown

5662 reviews

  • 5 stars awarded by 3885 reviewers
  • 4 stars awarded by 1303 reviewers
  • 3 stars awarded by 153 reviewers
  • 2 stars awarded by 80 reviewers
  • 1 stars awarded by 241 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Tinky gave this product an overall rating of 4 / 5

Buyer review

Service

Very good flexibility, but got road side assistance indepedantly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chaz46 gave this product an overall rating of 5 / 5

Buyer review

Efficient service

Great customer service. Quick and efficient service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

openreachman gave this product an overall rating of 4 / 5

Claim review

repair quality

My Golf had damage to rear bumper and nearside rear wing & was repaired by approved repairer in Mansfield.The repair was carried out quite quickly with a nearly new courtesy car of reasonble size supplied.My only criticism is that upon closer inspection it would appear that a non genuine bumper and rear skirt were fitted despite Aviva assuring me genuine parts would be used, and some metalwork under bumber which is not visible unless bumper removed was left bent and unpainted.Overall the repair seems okay though!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

holzc gave this product an overall rating of 1 / 5

Claim review

Worst Experience

Poor customer service, never contacted me I always had to contact them, a long time to resolve, difficulties with courtesy car I will not be using aviva any longer than I have to.

By:
Gender:
Female
Age:
17 to 24
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi Thanks for taking the time to give us your review. I'm really sorry to see that you're not happy with the service you've received with your claim. It's not what we expect to see. I'll be investigating this for you with our Claims team. Many thanks

Marv, Aviva Online Team

Firstin57 gave this product an overall rating of 5 / 5

Claim review

First in 57

I was very imprest with the manner in Which my claim .was handled.I was most pleased with the way the approved repairers carried out the repair to my vehicle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Steve gave this product an overall rating of 5 / 5

Claim review

Excellent service

Making the claim could not have been easier. Quick, efficient, courteous, doesn't get any better.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

John gave this product an overall rating of 5 / 5

Buyer review

EXCELLENT SERVICE

IM V SATISFIED & HIGHLY RECOMMEND NEW CUSTOMERS....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MultiCarFamily gave this product an overall rating of 5 / 5

Buyer review

Exceptional Service

The AVIVA website is by far the clearest and most user friendly site I've used in a long time. Easy to understand and easy to complete. Then, when calling to discuss my new policy the customer service was exceptionally polite, patient and informative. Thank you for making my multi-car insurance experience an anjoyable one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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