Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7701 customer reviews

Rating breakdown

7701 reviews

  • 5 stars awarded by 5507 reviewers
  • 4 stars awarded by 1420 reviewers
  • 3 stars awarded by 246 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 379 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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pollyperfect gave this product an overall rating of 5 / 5

Claim review

Very good customer service

My claim was dealt with efficiently and I was kept informed of what was going on all the time. Had so many emails and phone calls so knew things were happening and I did not have to worry about it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

pollyperfect

Gogranny gave this product an overall rating of 5 / 5

Claim review

Derv on road

Contacted aviva after car skided and crashed on mile and a half of derv spillage/leakage on road they advised me what to do very informative sorted everything out couldn't have asked for any better service absolutely terrific

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gogranny

waqasjabbar gave this product an overall rating of 4 / 5

Claim review

fast and good

claim processing was very fast but didn't get what i deserved but its 1000 time better then every one thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
3 / 5

I'm sorry you feel you did not get the true value of your car, I have passed this to our claims team for further investigation for you and as soon as we get an update we'll be in touch

Dave, Aviva Online Team

waqasjabbar

kaleidoscope gave this product an overall rating of 5 / 5

Claim review

Pleasantly Surprised

After seeing family members make insurance claims (with various companies) that took months to process I was worried when I had to claim. However, I only spent about 10 minutes in total on the phone to Aviva, my car was picked up the next day, and I received it back from Just Car Clinic after 6 working days. I haven't heard from Aviva since, so I assume everything was processed smoothly - hence the good review. Things they could improve: 1. Confirmation that the claim has been closed which I haven't seemed to receive. 2. The £200 additional excess I had to pay for being 24. There's not much point in giving me a £150 voluntary excess when I have to pay £200 on top of it for being under 25 - would rather they just be upfront about it! Despite this, everything went really smoothly so I would recommend Aviva! Just hope they don't put my policy up too much next year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

kaleidoscope

MEWY gave this product an overall rating of 5 / 5

Claim review

E class Merc Cupe

Excellent service, and the standard of the repair was amazing, Briliant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

MEWY

MINIGIRL gave this product an overall rating of 5 / 5

Claim review

MY SILLY ERROR

HAVING BEEN A DRIVER FOR 40 YEARS MY SILLY ACCIDENT WAS COMPLETELY MY FAULT. IT HAPPENED ON A PETROL STATION FORECOURT. MY INSURER WAS BRILLIANT. ONE PHONE CALL COMPLETED THE DETAILS VERY QUICKLY, THE VERY COMPETENT CUSTOMER SERVICES PERSON ARRANGED FOR THE CAR TO BE COLLECTED NEXT DAY. THEY ARRIVED VERY EARLY AFTER A PHONE CALL. THE REPAIR TOOK ABOUT A WEEK. THE CAR WAS DELIVERED BACK ON A PREARRANGED DAY. EXCELLENT SERVICE. THE CAR LOOKED BRAND NEW. MANY THANKS. I HOPE I WONT NEED THE SERVICE AGAIN BUT THANKS AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

MINIGIRL

MikeT gave this product an overall rating of 5 / 5

Claim review

Top Notch!

Can’t complain one bit about the service that I received. Phone was answered quickly when I rang the claim line to tell them that I suspected the damage to car would mean a write off & Peter explained the situation fully and what I should expect and when to expect it. By the time we had finished the hire car company had already left a voicemail to get a temporary vehicle arranged that was collected that evening. The claim was dealt with quickly and I was updated throughout the process. Just received me new vehicle and was expecting a large hike in the policy fee, however a nominal admin fee was levied and I was on my way. Glad I took the decision to insure with Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

MikeT

AnotherAnon gave this product an overall rating of 5 / 5

Buyer review

Initial Impression - Excellent

Very easy to arrange on line and although I did have to speak to Aviva, staff were efficient and courteous compared to my previous insurer who I will not use again Time will tell if my first impressions last, but I feel fairly confident at this stage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AnotherAnon

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