Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7873 customer reviews

Rating breakdown

7873 reviews

  • 5 stars awarded by 5630 reviewers
  • 4 stars awarded by 1457 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 147 reviewers
  • 1 stars awarded by 390 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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tricky gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Easy online experience. Simple, clear policy details.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tricky

Pete gave this product an overall rating of 5 / 5

Claim review

good service

good job done, after bit of running about, car looks better than ever, very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
5 / 5
Fairness
4 / 5

Pete

CrashTestDummy gave this product an overall rating of 5 / 5

Claim review

Personal Experience

From initial point of contact Aviva staff were most helpful and understanding. Stood at the side of a busy dual carriageway I did not need a fuss and thankfully didn't get one. A recovery truck was organised and arrived to collect me and the car for onward transportation to garage/home respectively. The following morning I had an extremely productive chat with customer services, a courtesy car was delivered and I submitted statements and photos of the incident. The other party admitted liability so there was not much else to do except wait for my car to be repaired.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

CrashTestDummy

deepdiverRov gave this product an overall rating of 5 / 5

Buyer review

Great Deal

Good product, easy to buy and 2 vehicles for less than the price of one -bonus so a no brainer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

deepdiverRov

Alcibiades gave this product an overall rating of 5 / 5

Buyer review

Easy and fair

I switched from previous insurer mainly on price but also because website, terms & conditions, plain English and ease of taking out policy plus readily-available telephone contact numbers made whole process straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alcibiades

Troutie gave this product an overall rating of 4 / 5

Buyer review

Price attractive

Just bought this car insurance - easy to purchase, recommended by my partner Price much better than renewing with my last insurers

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Troutie

Rachy86 gave this product an overall rating of 5 / 5

Claim review

Perfect

Hassle free and no doubts that my claim was being sorted. I didn't need to call back once after my first call. Would recommend to my best friend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rachy86

beatz gave this product an overall rating of 5 / 5

Buyer review

gr8 deal

After doing a comparison for my car insurance i tried aviva as its not on a comparison website and glad i did i found a very good policy for half the price i was quoted from other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

beatz

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