Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5384 customer reviews

Rating breakdown

5384 reviews

  • 5 stars awarded by 3686 reviewers
  • 4 stars awarded by 1244 reviewers
  • 3 stars awarded by 144 reviewers
  • 2 stars awarded by 79 reviewers
  • 1 stars awarded by 231 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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bart gave this product an overall rating of 5 / 5

Claim review

very good service

The first thing asked was we alright, do you need transport to hospital. That was very nice. Then have you any pain, no we said but leave that open. We then got to the vehicle. Do you need a transporter? That order of importance to us was first class. Told others already. Barry. PS will continue with you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Skillen1982 gave this product an overall rating of 5 / 5

Buyer review

All round excellent service and best price on the market

Couldn't ask for better service very easy to deal with and best price out there very pleased and surprised at cost

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiley gave this product an overall rating of 5 / 5

Buyer review

What more do you want from an insurance company?

Have been a customer of Aviva for 12 years, both house and car. Have had claims on both. Handled with courtesy and swiftly with no hassle and no increase in premiums, which have always been competitive.,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HampshireHog gave this product an overall rating of 4 / 5

Buyer review

Beware of extra excess

Things seemed fine until the hard copy documentation finally arrived and the excess I had specified (the lowest possible) trebled because of my sports car. My fault maybe for not looking at the para that must have appeared after it number crunched all the many answers I had to input. What seemed a good policy is now less attractive although having over 20 years NCB it may not impact if I have another year of no claim driving. I really chose the policy, as well, because they donated 30 quid to Radio Caroline thru easyfundraising to help them maintain their radio ship!

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

JessG gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Quite Expensive but a great customer service experience

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Crooksy gave this product an overall rating of 5 / 5

Buyer review

Great Service

I'm very happy I switched to Aviva, great service and value for money!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

teddybear gave this product an overall rating of 5 / 5

Buyer review

very good value

From picking up the phone to agreeing the policy,all staff were very helfull and pleasant in dealing with my requests. I was kept in formed by good e-mails. And good and clear information.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BACKBALL gave this product an overall rating of 5 / 5

Buyer review

Easy to do on line

Quick, easy efficient and good value - I wouldn't hesitate to recommend them to others

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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