Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4993 customer reviews

Rating breakdown

4993 reviews

  • 5 stars awarded by 3423 reviewers
  • 4 stars awarded by 1161 reviewers
  • 3 stars awarded by 132 reviewers
  • 2 stars awarded by 72 reviewers
  • 1 stars awarded by 205 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Happydays gave this product an overall rating of 5 / 5

Claim review

Speedy resolution

After an unpleasant experience and damaging the car a speedy resolution helped deal with the disappointment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

scarymary gave this product an overall rating of 5 / 5

Buyer review

car insurance

found it alot better and cheaper than previous insurance and very helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nigethecopper gave this product an overall rating of 5 / 5

Buyer review

Great value and service

Great value paid less for multi-car policy than I paid for my own car last year. service was great too Representative very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Burtio gave this product an overall rating of 4 / 5

Buyer review

Great price but had to work for it!

Did an online quote and was phoned by a sales agent very soon afterwards. He managed to get the price down to a really competitive premium...but the question is why wasn't the best price available online in the first place? Setting up the policy took a bit of time arranging over the phone but very pleased with the outcome and policy features.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

przemekzak gave this product an overall rating of 5 / 5

Buyer review

Good price.

Good price, easy to find information on the web side and great customer service as they called to make sure that I received all documents and everything was correct.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Add11 gave this product an overall rating of 4 / 5

Buyer review

Good customer service

Good value for money, easy to do quote and good overall experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

barnowl gave this product an overall rating of 4 / 5

Buyer review

Easy

Straight forward with no hassles. Was all sorted in 10 minutes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sherv56 gave this product an overall rating of 4 / 5

Buyer review

Value for money

Good value policy including 3 additional named drivers. Helpful staff available on the telephone to clarify any queries from on-line quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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