Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9387 customer reviews

Rating breakdown

9387 reviews

  • 5 stars awarded by 6681 reviewers
  • 4 stars awarded by 1792 reviewers
  • 3 stars awarded by 288 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 457 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Cocobutter gave this product an overall rating of 5 / 5

Buyer review

Car insurance

I purchased my car insurance with Aviva as I have other policy's with them and will be doing house insurance in June all under one company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cocobutter

somersetlass gave this product an overall rating of 5 / 5

Claim review

Excellent Service

It took just ONE phone call and Aviva arranged everything. Their preferred garage offered to collect and return the car at our convenience. The work carried out by this garage was excellent. Thank you Aviva for making this such a stress free experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

somersetlass

BARG gave this product an overall rating of 4 / 5

Claim review

Efficient claims handling

One telephone call set everything in motion regarding repairs, temporary rental car and dealing with the other party. My only complaint is that although the other party admitted liability Aviva did not take action to recover my excess leaving this to me. It would be simpler, quicker and cheaper for them to do this in no fault claims where the other party admits liability.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi I'm ever so sorry to hear about the issues you've had recovering your excess. I hope this is now all resolved for you; however just to make sure, I've passed your concerns onto our claims team and asked them to get in touch with you to discuss this further. I hope this helps and thanks so much for taking the time to leave us your review and let us know how we are doing. Kind Regards

Stephanie, Aviva Online Team

BARG

janice gave this product an overall rating of 4 / 5

Buyer review

good

good as was the query resolution during and after purchase

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

janice

MidnightRoker gave this product an overall rating of 4 / 5

Buyer review

A straightforward well established company

The on-line application is easy to use and works well. A good level of cover is provided at a reasonable but not extra cheap price. But you get what you pay for including the security of well established financially secure company. I've never made a motor claim but know of others who have needed to make a motor claim with Aviva and they found the experience straightforward, simple and painless.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MidnightRoker

jbdownham gave this product an overall rating of 5 / 5

Buyer review

look no further

best ive found at the best price ever great app to test your driving i got 9.7 superb

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jbdownham

CaptainLGGC gave this product an overall rating of 5 / 5

Buyer review

Sorry I left Aviva

I left Aviva two years ago tempted by a reduced fee. I was promised that the fees would not go up as they had previously done in the past. Low and behold they doubled as they did in the past. To be fair to Aviva, they have been consistent in their pricing and give a fair fee. The only issue I had was that the email containing my policy did not go through as stated, however it wa seasily fixed with a phone call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CaptainLGGC

Poacher gave this product an overall rating of 5 / 5

Buyer review

What a pleasure!

I thought I'd see what options I could get when renewing my car insurance. Getting a quotation on line was a simple task and the subsequent telephone call was dealt with by very pleasant and helpful staff who made the whole procedure as easy as falling off a log. Thank you all for your help and guidance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Poacher

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