Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3916 customer reviews

Rating breakdown

3916 reviews

  • 5 stars awarded by 2690 reviewers
  • 4 stars awarded by 928 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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VeryBusy gave this product an overall rating of 5 / 5

Buyer review

Great website very easy to use and easy to see options and costs

Great for multi-car policies - would recommend highly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ikhlassmasjid gave this product an overall rating of 5 / 5

Buyer review

Best insurance ompany

Aviva is one of the best car insurance companies.It gives the best car insurance deal.It is based on affordability,value of service and responsiveness.Very easy to get and gives you peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

hcmllr gave this product an overall rating of 5 / 5

Buyer review

Great customer service, best price and easy transaction.

This was my first insurance policy, after spending a long time shopping online I decide to call aviva, the staff were very helpful and polite and did not push for any purchase. They simply answered my questions without any pressure to join imminently. Aviva offered the cheapest insurance, particularly online and after reading many good reviews and speaking to the very reassuring customer assistants I chose to purchase a policy. I have yet to receive any bad customer service and am very pleased with my purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Floyd gave this product an overall rating of 5 / 5

Buyer review

Great

Excellent value for money policy. Cheaper than last year with another company. Quick and easy to get.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fisherman gave this product an overall rating of 5 / 5

Buyer review

a great value car and breakdown policy

a very helpful man was able to assist me with my queeries, was highly satisfied with our new policey

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

miki gave this product an overall rating of 5 / 5

Buyer review

very good service

Helpful staff Wery happy with procedure of buying of insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

shivram gave this product an overall rating of 5 / 5

Buyer review

excellent online services

A good value for money. very clear and customer friendly explanation of the offer. Strongly recommend AvIva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CHRSLER gave this product an overall rating of 5 / 5

Buyer review

easy to set up

It is the first time I have used AVIVA, it was easy to set up and good value for money. I WOULD DEFANTY RECOMED TO EANY ONE HOW WOULD LISTEN

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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