Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8144 customer reviews

Rating breakdown

8144 reviews

  • 5 stars awarded by 5820 reviewers
  • 4 stars awarded by 1524 reviewers
  • 3 stars awarded by 251 reviewers
  • 2 stars awarded by 152 reviewers
  • 1 stars awarded by 397 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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harrtab gave this product an overall rating of 4 / 5

Buyer review

Good all-round product.

Easy to use website. Range of cover and options fine. Great value. Like the online availability of printing my own documents as I had a very bad experience with another company re missing documents -result- 6 points on licence!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

harrtab

cegboy gave this product an overall rating of 4 / 5

Buyer review

Easy purchase, a bit expensive though.

We found it a bit expensive possibly due to the fact that although I have a driver's licence for over 30 years I only have my UK on since March 2015. It would help if this could be factored in. I could submit proof by sending my Brazilian driving licence. But we are glad with service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for taking the time to leave your feedback. I'm sorry to hear that you felt the insurance was expensive. I can confirm that we do take in to account all licence types on our insurance policies. I will be in contact with you directly shortly to arrange to update your policy and give you a revised premium.

Mike, Aviva Online Team

cegboy

kevino gave this product an overall rating of 5 / 5

Buyer review

Great customer service

It was my girst insurance and overall i was happy with the quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

kevino

Sandeep gave this product an overall rating of 5 / 5

Buyer review

Excellent Car Insurance.

Excellent Product. Excellent Price. Excellent People to deal with :-) Saved twenty percent with Aviva Drive as well. Would happily recommend to anybody..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandeep

Jimmyk gave this product an overall rating of 5 / 5

Buyer review

Good price

Aviva was the cheapest I could get insurance would definitely use again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimmyk

ReRe93 gave this product an overall rating of 5 / 5

Buyer review

By far the best quote!

After a year with a black box insurer (which was great for my first year) I was on the look out for an insurance policy without a black box that did not cost an arm and a leg. After trawling through comparison sites it turns out going direct with Aviva was by far the best choice! Easy process, very efficient with emailing confirmations and details. I would highly recommend!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ReRe93

myfeedback14072015 gave this product an overall rating of 4 / 5

Claim review

Good customer service

Aviva have provided good overall customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

myfeedback14072015

prince gave this product an overall rating of 5 / 5

Buyer review

excellent customer services

We've been looking for a cheap insurance on both cars. After looking on all the comparison sites. We've come to the conclusion that aviva Is in a different league of its own. It also helps that we have home insurance with them. For home and car insurance, I'll recommend aviva to anyone looking to save some money. Great bargain

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

prince

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