Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8707 customer reviews

Rating breakdown

8707 reviews

  • 5 stars awarded by 6093 reviewers
  • 4 stars awarded by 1853 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 147 reviewers
  • 1 stars awarded by 375 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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phdinhk gave this product an overall rating of 2 / 5

Claim review

Still waiting......

Accident occurred in August, third party was at fault, despite submitting the claim the same day, providing all the third party's contact details, chasing via phone I am still waiting to find out if the third party has admitted liability. I have been promised email updates but have received none.

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see there has been a lack of communication during your claim. Please be assured that we look to update our customers as soon as we have a significant update, meaning it is likely that we unfortunately haven't heard from the third party insurance yet. I will liaise with the claims team to check this is the case and ask them to provide an update regardless, so we will be in touch shortly. Thank you for taking the time to leave a review on our website.

Nicki, Aviva Online Team

Pangtou gave this product an overall rating of 5 / 5

Claim review

An insurance company which relive your some

No one likes accidents, but we live in a real world. Involving in an accident alone is painfully already, and when dealing with your insurers, you wish to relive some pains. This is exactly what I had with Aviva. I had an accident recently in a remote area far away from home and had to abandon the car because it was beyond repair. I called Aviva when I got home. The call took only 10 minutes and everything was sorted out, in which Aviva confirmed that they would collect the car and organise a courtesy car. Instantly after my call, they sent an email confirming the courtesy car was ready, and 3 hours later a staff called again discussing the pick-up or delivery of the courtesy car. The claim was settled in two weeks. Within the two weeks, it was always Aviva who made the contact calls. It is a brilliant service and I will highly recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ramose gave this product an overall rating of 5 / 5

Buyer review

Car insurance

My car insurance was coming to an end , the broker I had used sent me a quote for renewal. The sum quoted was , in my opinion , far too high . I did some online searches for myself. Aviva came out as the best deal for my needs so I opted to purchase this policy. I made good discount for printing out my own documents as well. I have saved myself a packet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

greatwallsteeddriver gave this product an overall rating of 5 / 5

Buyer review

Good value insurance

I decided to try and get some cheaper insurance with Aviva and it worked. I now have house, life and car insurance on the one account. Easy to find documents online and someone on the phone if required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jesusislord gave this product an overall rating of 4 / 5

Buyer review

Good Service

Very good service and will most definitely recommends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Soumay gave this product an overall rating of 5 / 5

Buyer review

Excellent value, benefits and service

My Aviva multi car insurance was very competitive, excellent value for money and very straightforward to set up. The customer service agents were informative, helpful and explained my policy thoroughly and even added some extra benefits that I wasn't aware of! If you are thinking of taking up a car, home or any other type of insurance think Aviva and you will not be disappointed...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TarponTamer gave this product an overall rating of 5 / 5

Buyer review

Great prices

Very good service very easy to take out insurance and extremely competitive price for all of my insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Porks79 gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Cheap quote good service chePest quote received. Speedy service easy to set

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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