Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9678 customer reviews

Rating breakdown

9678 reviews

  • 5 stars awarded by 6817 reviewers
  • 4 stars awarded by 1988 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 157 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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skoobi gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

Done a quote on line within 10 min had a phone call asking wether it was a competitive price, the customer service rep was very helpful and I got the same cover for less money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

skoobi

skateboard gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Having searched various sites for car insurance, I was impressed with the value for money quote I received from Aviva. So impressed I purchased the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

skateboard

DONNY gave this product an overall rating of 1 / 5

Claim review

POOR SERVICE

NOT HAPPY BEEN NEARLY 3 MONTHS AND STILL ONLY EVER BEEN CONTACTED ONCE ABOUT MY CLAIM I STILL HAVE NO VEHICLE AND HAVE NO CLAIM MONEY TO PURCHASE NEW VEHICLE EVEN THOUGH I HAVE BEEN PAYING MY INSURANCE STILL FOR A MOTOR I NO LONGER HAVE AND HAVE SIGNED IT OVER TO AVIVA BUT GOT NOTHING BACK

By:
Gender:
Male
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
2 / 5

I'm very sorry to see your review. I have contacted our claims team and have asked them to update you as soon as they can. I'm hopeful they can get this resolved for you soon.

Dave, Aviva Online Team

DONNY

ikalilar880 gave this product an overall rating of 5 / 5

Buyer review

Excellent Value

Aviva policy and the benefits offered were value for money. Very well recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ikalilar880

Seray gave this product an overall rating of 5 / 5

Buyer review

Great value Insurance

I have found Aviva to be an excellent company to work with and they offer value for money. Highly recommend !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Seray

Angelsoup gave this product an overall rating of 4 / 5

Buyer review

Very easy to use

Found the website easy to use no surprises or price jumps at the end before buying very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Angelsoup

Carbitz gave this product an overall rating of 5 / 5

Buyer review

Value

The experience of taking out a policy with Aviva was easy and provided me with the flexibility and cover that I required without asking more questions than were necessary.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carbitz

coachman gave this product an overall rating of 5 / 5

Buyer review

Excellent on-line Purchasing Experience

I was amazed by the ease by which I was able to buy/renew my motor insurance on the Aviva web site, I was particularly pleased with the difference in pricing with other insurance companies and found Aviva to be very competitive too.I have taken out the insurance offered and will be recommending Aviva to friends and relatives

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

coachman

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