Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7199 customer reviews

Rating breakdown

7199 reviews

  • 5 stars awarded by 5013 reviewers
  • 4 stars awarded by 1577 reviewers
  • 3 stars awarded by 195 reviewers
  • 2 stars awarded by 109 reviewers
  • 1 stars awarded by 305 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Dave gave this product an overall rating of 4 / 5

Buyer review

So Easy

Very straightforward and good value for money. Two car option could not be done on line though

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Patterick gave this product an overall rating of 3 / 5

Claim review

Contradictions

I was told that my small ( no fault )claim would not affect my NCD comprehensive insurance. I have now just been told that this small claim is one of the reasons for the increase in my renewal premium!

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
3 / 5
Fairness
4 / 5

Butterfly gave this product an overall rating of 4 / 5

Buyer review

Customer Service

Can't say I'm 100 percent happy with the total price but I was sold on their customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

grumpy gave this product an overall rating of 1 / 5

Claim review

mislead information

Was misinformed about my claim, was told that my car was a right off, wanted my car repaired, was told that I would have to pay £350 towards my claim even though a third party was involved.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi Sorry to hear that you've been involved in an accident and I hope you're ok. I've referred to our Claims team who've advised they've spoken to you regarding your claim and explained the situation. Many thanks

Marv, Aviva Online Team

Karen gave this product an overall rating of 5 / 5

Buyer review

Great quote followed up immediately

By far the most competitive quote and should have moved companies long before now

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tom1one gave this product an overall rating of 5 / 5

Buyer review

car insurance

fast and friendly service, got my insurance the same day, all worked out well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bamber gave this product an overall rating of 4 / 5

Buyer review

van insurance

very pleased with price , and ease of setting up policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

snowy gave this product an overall rating of 5 / 5

Buyer review

i would definately recommend you to all my friends and relatives

I was so glad to be recommended to you. 1 was amazed how much cheaper you were with my car insurance and as i have another vehicle to be insured in November i will be getting in touch with you again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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