Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9435 customer reviews

Rating breakdown

9435 reviews

  • 5 stars awarded by 6720 reviewers
  • 4 stars awarded by 1818 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 443 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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kazzys gave this product an overall rating of 4 / 5

Buyer review

Great Customer Service

Looked online to start with, but while I was still comparing prices, I had a call. The gentleman that spoke to me was very polite and helpful, and actually got me a quote cheaper than that online. He took the time to explain everything I didn't understand, but wasn't patronising at all. He was one of the reasons I bought the product, also was much cheaper than everywhere else I had looked, even the comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

kazzys

Keelysmile gave this product an overall rating of 2 / 5

Buyer review

Positive and negative

I was impressed with the customer service but unfortunately I am still waiting for my insurance disc which we do require in the Channel Islands and still don't have one and it's ten days later

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Hi, I'm sorry to see you haven't yet received your windscreen disc. I've sent you an email asking a few details so I can look in to this for you further. As soon as I get your response I'll do all I can to put this right. Many Thanks

Dave, Aviva Online Team

Keelysmile

Robbo69 gave this product an overall rating of 5 / 5

Buyer review

Cheapest around

I found contacting Aviva direct for car insurance was cheaper than any other quote Id had from the comparison sites , so pleased I chose aviva directly for a quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo69

Malcolm gave this product an overall rating of 5 / 5

Buyer review

Best price

After trawling all the comparison sites I decided to try Aviva. Very pleased I did, quick friendly service and a great price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malcolm

Ildys84 gave this product an overall rating of 4 / 5

Buyer review

Good price

I am happy to do with you this deal.great customer service and good price

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Ildys84

happyface gave this product an overall rating of 5 / 5

Buyer review

great customer

Very pleased with aviva services , great comunication and easy to update , even if you change the car you can do online very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

happyface

smartsheila gave this product an overall rating of 5 / 5

Buyer review

Great value and service

I found staff most pleasant and helpful. Service was superb as was value for money. I would have no hesitation referring the company to a friend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smartsheila

quicksilver51 gave this product an overall rating of 5 / 5

Buyer review

A pleasant change

Buying car insurance is one of the least enjoyable experiences I know, so it was a very pleasant change for me to speak to Aviva. It's quite likely not to have been the cheapest price I could have found, but it's certainly not the highest either. The policy I have ticks all the boxes in terms of what I need at a fair price. Plus I know there are no hidden nasties, and no automatic renewal surprise next year. So now I have car, home, and me all insured by the same insurer. To quote someone else - simples!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

quicksilver51

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