Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9309 customer reviews

Rating breakdown

9309 reviews

  • 5 stars awarded by 6616 reviewers
  • 4 stars awarded by 1768 reviewers
  • 3 stars awarded by 291 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 467 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Helenb gave this product an overall rating of 5 / 5

Buyer review

Great price and easy to use

Could not have been easier to insure my car, straight forward questions and easy to navigate web site. Friend who has had policy with Aviva says claim handling and queries are great, so all in all looks like a very good service.

I would recommend Aviva to a friend

By:

Helenb

Sibbo gave this product an overall rating of 1 / 5

Buyer review

No change from Norwich union

I should have known better. Very poor company when it was Norwich Union, even worse now...Not recommend at all for motor insurance....

By:
Gender:
Male
Age:
65 or over

Hi there, I'm really sorry you feel that way. I understand this has been referred to our Customer Care team already and they have outlined the process but if we can be of any further help, please don't hesitate to contact us directly. Thanks

Nicki, Aviva Online Team

Sibbo

Jolie gave this product an overall rating of 4 / 5

Buyer review

Good customer service

Having had a disappointing experience elsewhere I visited the Aviva website and purchased my car insurance policy online. This was a relatively easy transaction despite an initial difficulty in printing my insurance documents. However, this was quickly overcome by a call to Customer Services when my problem was quickly and efficiently resolved.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jolie

eyejay gave this product an overall rating of 5 / 5

Buyer review

A very flexible product

Hi, I wanted a policy that was basically fully comp cover for myself and my wife. In addition i wanted to be able to add any of our three sons on from time to tim at reasonable cost. Every company I tried refused to quote until I had taken a policy out and then gave add on figures that were incredibly high. AVIVA made it simple and quoted for everything at the beginning. On top of that they were the quote for 12 months cover to include our sons was so reasonable it was a 'no brainer'! Problem solved!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

eyejay

Jazz gave this product an overall rating of 5 / 5

Buyer review

excellent and helpful service

I found the service from Aviva superb. I had checked on the internet for various quotes and found Aviva to be very competitive. I was buying a second car and I required multicar insurance and full insurance for my wife who previously had only been a named driver. The assistant I talked to on the telephone could not have been more helpful. She advised me about no claims discount for my wife's car, all the details of cover and worked out a price which was very acceptable. She explained everything about the policy and was very pleasant and really helpful. With my experience I would certainly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jazz

sweetpee gave this product an overall rating of 5 / 5

Buyer review

excellent service good policy and competitively priced

Excellent service easy and efficient. competitively priced, great policy

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sweetpee

dizzielizzie gave this product an overall rating of 5 / 5

Buyer review

dizzielizzie

very good and a lot cheaper then outher car insurance I looked at

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dizzielizzie

dacia1234 gave this product an overall rating of 5 / 5

Buyer review

great customer service

Friendly real people to talk to and discuss policy with. Great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dacia1234

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