Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9518 customer reviews

Rating breakdown

9518 reviews

  • 5 stars awarded by 6757 reviewers
  • 4 stars awarded by 1870 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 439 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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hammie gave this product an overall rating of 4 / 5

Buyer review

Great service,

Very helpful, provided a product that I could not get form most other insurance companies for my Sports car. Excellent, would recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

hammie

LFC1 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Good service from the quote to the deal. The extras we got over our old insurance company were very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

LFC1

returningexpat gave this product an overall rating of 4 / 5

Buyer review

Helpful car insurance

Aviva was the ONLY company who would bother to give me car insurance because I had an International Licence. Very couteousn friendly and helpful over the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

returningexpat

DEPIERRE gave this product an overall rating of 5 / 5

Buyer review

EXCELLENT CUSTOMER SERVICE

ON LINE SERVICE TOGETHER WITH PERSONAL CALL ADVISING ON PRODUCT QUALITY WAS VERY GOOD. I WOULD THEREFORE NOT HESITATE TO RECOMMEND MY FRIENDS.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

DEPIERRE

honey gave this product an overall rating of 5 / 5

Buyer review

Quick reasonable quote given online

I had had several quotes from several companies. Some were for older people but none could beat Aviva's quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

honey

A customer gave this product an overall rating of 5 / 5

Claim review

An Amazingly Quick Settlement

I had an accident early on a Sunday morning which resulted in my car being written off and a parked car suffering damage. My son phoned Aviva on the Monday morning, he was dealt with straight away and after that we dealt with this one person. The claim was handled , promptly and courteously. The claim was settled very quickly the money being in my bank within fourteen days. I was offered a courtesy car but did not need to take it up the offer. This expert handling made a very frightening experience easier to overcome.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

BigAl gave this product an overall rating of 4 / 5

Buyer review

Well priced policy, a bit tricky to work out total excess

After being hit by my existing insurer with a doubling of the renewal premium, apparently due to a no fault claim paid entirely by the other driver's insurance, I had to shop around. The Aviva web site was easy to use and provided a competitive price - same as my previous year's renewal price. One thing I found confusing was the presentation of the excess: it's shown in two parts, a selectable excess and separately a 'vehicle excess'. You have to add these together to get the total excess you are liable for. I had to phone and check this because it wasn't clear.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BigAl

Beanzmeanz gave this product an overall rating of 5 / 5

Buyer review

Helpful no pressure advise especially as this was my first business type vehicle insurance.

After disappointing experience with an insurance broker I took the time to research insurance options myself and to my amazement I was pleasantly surprised at the value and service I achieved by taking an hour of my time to do so an get a insurance quote directly from Aviva. The whole transition was so easy and I got a far better level of insurance on my van cheaper than the broker was offering. A first class first time business insurance experience, I'd strongly recommend Aviva to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beanzmeanz

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