Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8364 customer reviews

Rating breakdown

8364 reviews

  • 5 stars awarded by 5856 reviewers
  • 4 stars awarded by 1785 reviewers
  • 3 stars awarded by 227 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 359 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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SCROOGE gave this product an overall rating of 4 / 5

Claim review

MY FIRST AVIVA CLAIM EXPERIENCE

INITIAL CONTACT WAS AT 8.00 PM ON A THURSDAY EVENING. WS TOLD THAT MY CAR WOULD BE PICKED UP AND COURTESY CAR DELIVERED WITHIN 24 HOURS. HAD TO CHASE COURTESY CAR UP MYSELF ON SAT MORNING WITH THE REPAIR GARAGE. THE BODY SHOP SHOULD HAVE ARRANGED IT BUT THEY WERE CLOSED FOR THE WEEKEND. HOWEVER THE SALES MANAGER WAS VERY HELP FULL AND HE SORTED IT OUT BY MID-DAY SATURDAY AND MY CAR WAS EVENTUALLY PICKED UP ON THE FOLLOWING MONDAY. AFTER THAT NO PROBLEM AND THE REPAIRS CARRIED OUT EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Hi there, Sorry to see there was a hold up with the delivery of the courtesy car, but I'm glad to see everything got sorted for you in the end. I will liaise with the claims team and the garage to find out what caused the delay and make sure we pass your feedback on so we can continue to improve our service and make sure this doesn't happen in the future. Thanks for leaving a review on our site, it's really appreciated.

Nicki, Aviva Online Team

Penny gave this product an overall rating of 4 / 5

Buyer review

cheap and cheerful

ease to see what you are getting for your money and good value

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

mossfarr gave this product an overall rating of 5 / 5

Claim review

Really easy & efficient claims process

I found the whole process really easy from start to finish. It was sorted quickly and I was kept up to date at all times. My car was written off as uneconomical to repair which was a blow, as replacing it is not an option. I discussed it with the assessor and agreement was reached for me to keep the car and put it back on the road. All my questions were answered and the process was fully explained to me. The claim was settled really quickly too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

catman gave this product an overall rating of 5 / 5

Claim review

No fuss

It was my first ever claim yet I believe the experience could not be easier. As soon as I reported the incident, which was on a Sunday, Aviva, within the same telephone conversation, arranged and informed me where my car was to be repaired and which firm was to provide a courtesy car. Both arrangements were made the following day conveniently and with very satisfactory outcome. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Diggy gave this product an overall rating of 5 / 5

Claim review

AVIVA CUSTOMER SERVICE

THANK YOU FOR YOUR FANTASTIC REPLY TO OUR RECENT CLAIM, IT CERTAINLY MADE THE WHOLE CLAIM AND ALSO THE HIRE CAR PROVIDED WAS FIRST CLASS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

fatcontroller gave this product an overall rating of 5 / 5

Buyer review

excellent value for money

i saved a very substantial amount of money on my renewal quote by going to Aviva on line. I then rang to clarify a couple of items that I didn`t understand and the person on the phone was very helpful. I would definately recommend Aviva to famiy and friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Cooo gave this product an overall rating of 4 / 5

Claim review

Very good experience

In general it was a good experiences, everything was done over the telephone with a specific request to get this sorted by email as I was not clear enough with provided answers. Was not provided with an information about claim closure

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
2 / 5

Hi, thanks for leaving a review on our site. I'm sorry to see there was a lack of communication with the claims team and have passed your feedback on to them to ensure our service is always improving. We aim to deliver the highest level of service to our customers and are pleased to see that you had a good experience overall.

Nicki, Aviva Online Team

eltriviata gave this product an overall rating of 5 / 5

Buyer review

Very quick and efficient, a pleasant experience

I was surprised at the speed and efficiency of the whole process, and the helpful way in which i was treatede

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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