Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5081 customer reviews

Rating breakdown

5081 reviews

  • 5 stars awarded by 3481 reviewers
  • 4 stars awarded by 1176 reviewers
  • 3 stars awarded by 134 reviewers
  • 2 stars awarded by 75 reviewers
  • 1 stars awarded by 215 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Marko gave this product an overall rating of 4 / 5

Buyer review

car insurance

Insurance at a competativve price, but with excellent customer service. Changes were accepted without additional charge and the staff helpfull.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Memzfb gave this product an overall rating of 3 / 5

Claim review

Good call service

You could get through to a aviva member within seconda without waiting on the phone for a long time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
2 / 5

DancingD gave this product an overall rating of 5 / 5

Buyer review

Good policy

Good service and friendly telephone staff and great value

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Harry gave this product an overall rating of 5 / 5

Buyer review

Excellent service from trusted company

Each year, at motor insurance renewal time, carry out an internet search. Aviva were the best of what I call the "known insurers". I have used them before and find the service excellent. Recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

thirteen gave this product an overall rating of 5 / 5

Claim review

no fuss claim

Someone hit my car in a shopping car park. One phone call and everything was done for me. Aviva followed up on the progress and kept me well informed. My car was picked up and dropped back to me and a hire car was available for that duration. Many thanks Aviva first class.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sophwoffie gave this product an overall rating of 4 / 5

Buyer review

Good apart from annoying phone calls

Against other insurers this was best value for car insurance. But as you have to enter your home phone number to get online quote be prepared for annoying phone calls around 19:00 if you save quote to try and get you to commit. Aviva stop doing this NOW ! So yes choose Aviva but be prepared to tell them to stop calling - politely the first term - second time annoyed - third time start swearing !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi Sorry for any inconvenience with the calls from our team. I'll email you to gather the details and make sure it doesn't happen going forward. Many thanks

Marv, Aviva Online Team

jinty10 gave this product an overall rating of 5 / 5

Claim review

Fantastic service except for .................

When my son had an accident in my car on a Sunday evening we rang Aviva who arranged for my car to be recovered and then repaired. The recovery speed was excellent and necessary as I had left my husband with the car as I had taken my son to hospital. We asked for our car to be taken to a garage that we used for our vehicle make not the garage they had chosen, and they advised it would cost us an extra £200 for this. Although I was unhappy at this extra cost I agreed and my car was taken to my chosen garage. My car was returned repaired and I paid the excess and the additional £200.. Aviva was fantastic throughout the whole process and I have no issues with any of it. I did raise a complaint regarding the £200 as I felt this should not have been charged. This is still going through the complaint process and although I do not think I will win it, everyone I have spoken to was very pleasant and helped as much as they could with regards to it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

taxipat gave this product an overall rating of 5 / 5

Claim review

unbelievable

From the time i reported the acccident aviva staff were in touch with me every day to update me on my claim and were extremely helpful in all aspects of my claim,from the time i reported it to the time the claim was settled was an incredible seven days,top marks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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