Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9558 customer reviews

Rating breakdown

9558 reviews

  • 5 stars awarded by 6780 reviewers
  • 4 stars awarded by 1895 reviewers
  • 3 stars awarded by 283 reviewers
  • 2 stars awarded by 165 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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airtrack12000 gave this product an overall rating of 4 / 5

Buyer review

good but not had to make a claim

The Web site is easy to use and policy features seem good. That said I guess it's the same for most insurance companies but the quality will only be shown when you need to make a claim. .. Fingers crossed I'll never need to find out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

airtrack12000

A customer gave this product an overall rating of 5 / 5

Buyer review

Good Value

Excellent cover and the only insurer who recognised me as a house husband as I am taking a courier break to look after my son. Plus I got a 15 percent discount for having existing Buildings and Contents with AVIVA.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Borris gave this product an overall rating of 5 / 5

Buyer review

Great savings

very easy transaction very helpful with information over the phone, pleasant experience, great value compared to my renewal from my last company a great saving very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Borris

Kimmy gave this product an overall rating of 5 / 5

Claim review

Great customer service and care repaired quickly.

Very happy. All sorted out quickly. Helpful customer service and car repaired quickly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Kimmy

Gavin gave this product an overall rating of 5 / 5

Claim review

Great company

Great company can't fault them very easy fast and stress less I would recommend anyone to insure with aviva 5*

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gavin

Villiers1 gave this product an overall rating of 4 / 5

Claim review

Quick & efficient

Good service, done quickly and was easy as I was on holiday. The only thing they hadn't communicated to each other that I was away, so I was inundated with texts.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
3 / 5
Fairness
4 / 5

Hi there Thanks for taking the time to leave us your review and let us know how we are doing. I'm really pleased to hear you're happy with the service received! I understand how annoying it must have been to receive so many texts though, especially when you're away on holiday trying to enjoy yourself, so I apologise for this. I've passed your feedback onto our claims team, who are currently investigating why this has happened. As I said, we appreciate any kind of feedback as it helps us to improve our service so thank you again for giving us the opportunity to do this. Kind Regards

Stephanie, Aviva Online Team

Villiers1

wishIhadparkedbetter gave this product an overall rating of 5 / 5

Claim review

smooth and professional

I backed my car into my house!! they collected my car, returned it to me repaired, offered me a courtesy car and I was very pleased by how straightforward it all was. Not had any incidents for over a decade so I was surprised by how well it was handled.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

wishIhadparkedbetter

LotusEliseowner gave this product an overall rating of 5 / 5

Claim review

A very satisfied customer!

I unfortunately crashed my beloved Lotus Elise, and it turned out to be a write-off. Aviva helped on the night of the accident, and reviewed and settled my claim with a very fair financial offer. I received the settlement payment within three weeks of the accident. Remarkable. Well done Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

LotusEliseowner

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