Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8695 customer reviews

Rating breakdown

8695 reviews

  • 5 stars awarded by 6209 reviewers
  • 4 stars awarded by 1615 reviewers
  • 3 stars awarded by 275 reviewers
  • 2 stars awarded by 162 reviewers
  • 1 stars awarded by 434 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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jacksprat gave this product an overall rating of 1 / 5

Claim review

No updates

My claim is on going I think?? Since I made the initial call to log my accident I have made every call to check on progress, no one has contacted me with any update and I have spent lots on phone calls which seem to get nowhere? On my last call I was promised an email which has never arrived. I expected better , it's ok until you have an accident.....if anyone reads this message can someone ring me and update me with prcongress of the claim????????

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
3 / 5

I'm truly sorry to see this and am working with our claims team to get you an update ASAP. I'm also trying to understand why you haven't been updated so far and will ensure any and all appropriate feedback will be given. I hope we can get this all resolved for you soon

Dave, Aviva Online Team

jacksprat

Caroline gave this product an overall rating of 5 / 5

Claim review

Accident

Had a bump that was not my fault Aviva were great over the phone with me everything was sorted out on that one phone call then I delt with enterprise and fix auto Bradford south who arranged my courtesy car and repairs to me car. Also received fab service from both of these company's smacking it a stress free claim from start to finish

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Caroline

airspace gave this product an overall rating of 5 / 5

Claim review

Very swift response and great service

Very Very impressed with the way my claim was handled after someone ran into the back of my vehicle and the repairers were first class kept me informed as to how the repairs were progressing and the vehicle was deliverd back to me in a immaculate condition a very satisfied customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

airspace

marymary gave this product an overall rating of 5 / 5

Claim review

Keep life simple.

Annoying little accident!! One phone call to Aviva, two phone calls from the approved accident repairers, arrangements made and the job was done as promised. Done and dusted in two and a half weeks. Thank you Aviva for keeping thigs simple.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

marymary

ShirleyB gave this product an overall rating of 5 / 5

Claim review

Excellent service

Claim dealt with promptly and my car came back after repair looking like new. The company AVIVA used for my repair were excellent. They collected and returned and even gave the car a valet service. Very impressed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

ShirleyB

A customer gave this product an overall rating of 5 / 5

Claim review

Seamless Teamwork

One phone call to Aviva, then a call from the BMW body shop was all it took to agree the start date and courtesy car. A further phone call from BMW confirmed the completion date, then a final call advised the car was ready and on time. Perfect, seamless teamwork from Aviva and BMW. Couldn't ask for better service.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

FiferintheWest gave this product an overall rating of 5 / 5

Claim review

Hassle Free Process

After my neighbour unfortunately crashed into my parked vehicle, I had the need to contact my insurance company and make a claim. I thought this would be the beginning of endless phone calls, unwanted stress and problems. How wrong I was. One quick call to Aviva with the details of the accident and everything was taken care of. A hire car was dropped off at my door the following day and my own vehicle was picked up and taken to a local garage to be fixed. 6 days later the garage called to say my car was ready for collection. The hire company came for their car and even dropped me off at mine. Thank you Aviva for a hassle free process!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

FiferintheWest

qman gave this product an overall rating of 5 / 5

Claim review

rear ended by motorcycle

Excellent from first contact to return of the repaired car. Operator was pleasant and helpful, the repairs were scheduled to my convenience. The car was collected and returned and the workmanship first class. I couldnt ask for more from an insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

qman

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