Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8441 customer reviews

Rating breakdown

8441 reviews

  • 5 stars awarded by 6029 reviewers
  • 4 stars awarded by 1571 reviewers
  • 3 stars awarded by 263 reviewers
  • 2 stars awarded by 160 reviewers
  • 1 stars awarded by 418 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Gecko50 gave this product an overall rating of 4 / 5

Buyer review

Insurance

The insurance policy was financially beneficial with a painless application process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Gecko50

cav123 gave this product an overall rating of 4 / 5

Buyer review

saved money

good service;very helpful.got the same policy for a lot less money.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cav123

Maggie gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Gentleman over the phone was very knowledgeable and helpful. The price is very competitive and policy is good. Would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maggie

ThePool gave this product an overall rating of 5 / 5

Claim review

car insurance

Ran smoother than expected with staff polite and efficient. In particular one lady was excellent when I rang over a mix up with the courtesy car as she showed empathy&was really friendly. Only slight gripe was the garage they picked was in Chester&I live in Liverpool. Otherwise I found it to be very good&would insure with them again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

ThePool

ludlowdweller gave this product an overall rating of 1 / 5

Claim review

Great response poor service

Great initial response from Aviva, couldn't fault them in anyway, however only being allowed to use there recommended repair people was and still is a nightmare!! Fix Auto Hereford had the car for over 2 weeks to replace the tailgate on a Golf, when they returned the vehicle the boot was out of line with the roof, no rubber grommets and they had left sticky tape residue down both of the wings. They came back the next week to take the car and re-align boot spoiler and remove sticky residue and insert new grommets. Car was returned that night only to find that they had not been able to re-align the tailgate stating VW had sent them a faulty boot which needs to be claimed on VW warranty and still had not bothered to remove the tape residue from both wings of the car. This company is awful and Aviva should really think about moving there business from they as soon as possible. Shoddy at their best avoid them at all costs They have now stated the work will be done by VW thank god

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi, Thanks for leaving your review. I'm glad you found the initial response from us to be great. Please accept my apologies though for the repair work, I can appreciate this would have caused frustration and it's certainly not up to the usual high standards both our customers and we expect you to receive. I've passed your feedback to our Claims team to look into. Thanks again for your review and don't hesitate to get back to us if needed. Kind regards,

Marv, Aviva Online Team

ludlowdweller

Carshaltonhammer gave this product an overall rating of 5 / 5

Claim review

Very Satisfied

From beginning to end, the service I received was curteous, efficent and most importantly very quick.I would highly recommend Aviva to any one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Carshaltonhammer

Pipa gave this product an overall rating of 1 / 5

Claim review

Disappointing Customer Service

My claim has been outstanding for two months. During the process I have not received any form of confirmation of my claim and more poignantly I have not been contacted with any form of feedback. On the two occasions I contacted Aviva to establish what was going on, there was no progress. I was promised a call back. To date I have not been contacted. I expressed my disappointment at the lack of feedback and was told by Aviva that calling me was unnecessary as there was no progress.Aviva Obviously lack customer care.

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi, Thanks for your review and please accept my apologies for the lack of updates regarding your claim and that it's left feeling that we lack customer care. This is not an example of the usual high standard of customer service we provide and I'll be looking into this with our Claims team providing feedback to the relevant people and requesting an update is given to you as soon as possible. Leave things with us and we'll have things put back on track. I know sometimes claims can become complex with other parties involved and sorting liability. Where things take time in situations like that we should be keeping you updated even if there's not much to report, but just to let you know what the situation is. Sorry again this hasn't happened. Many thanks

Marv, Aviva Online Team

Pipa

jindidhesi21 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Customer service was excellent one of the best I have experienced.staff were extremely helpful & informative Policy was value for money for a semi new driver

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jindidhesi21

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