Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5333 customer reviews

Rating breakdown

5333 reviews

  • 5 stars awarded by 3653 reviewers
  • 4 stars awarded by 1231 reviewers
  • 3 stars awarded by 142 reviewers
  • 2 stars awarded by 78 reviewers
  • 1 stars awarded by 229 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Bigbobnotts gave this product an overall rating of 5 / 5

Buyer review

So easy insurance

It's so easy to forget that your the customer with some insurance companies Aviva remembers you are well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maxwell gave this product an overall rating of 5 / 5

Buyer review

Great company to insure with

quick and easy to set up. competitive prices. I was previously an avica customer and switched back to aviva because of their customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

KarenP gave this product an overall rating of 4 / 5

Claim review

no problems

Overall, the process has been fine. As I had never been in that situation before (van ran into car) some guidelines as to what to expect and when, would have been useful. I had to chase up courtesy car company a LOT and had to wait 4 days for the car, that was stressful. Aviva's mechanic was very good and very fast (sadly he told me he was being made redundant the next day) I was often not sure if I had to wait for the garage to ring me or me to ring them though they were very helpful when I did call them. I seemed to do a lot of phoning and checking if phone calls I received were legit. Aviva's office were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

billywizz gave this product an overall rating of 5 / 5

Buyer review

motor insurance

good service, good value, good reputation = mind at ease

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jessie1 gave this product an overall rating of 5 / 5

Claim review

excellent service

When called to make a claim, customer service was excellent. It was one to one and everything was explained and dealt with ease.My claim was dealt with immedietly and other aspects of the claim were sorted within a few days. no fuss just peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

CHEDDARWISE gave this product an overall rating of 5 / 5

Buyer review

BEST VALUE FOR MONEY

THIS WAS THE BEST VALUE INSURANCE THAT I FOUND ON THE INTERNET USING PRICE COMPARISON SITES.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

stormchaser gave this product an overall rating of 5 / 5

Claim review

fantastic service from start to finish

I could not believe the speed that my claim was dealt with. Within no time at all they had taken ownership of everything,confirmed what would happen and arranged for a courtesy car for the following day. I can not fault any of the process from start to finish. The support and service I received was first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

PKenn gave this product an overall rating of 1 / 5

Claim review

I have not heard a word

Since I reported the accident at the beginning of October I have heard nothing whatsoever from Aviva regarding it.

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi, thank you for taking the time to leave us your review. I'm so sorry to hear about your claims experience and would like to help in any way I can. I've just spoken to our claims team and would like to send you an update and hopefully get this resolved soon. If you could reply to my email, I'd really appreciate it. Thanks

Stephanie, Aviva Online Team

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