Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8970 customer reviews

Rating breakdown

8970 reviews

  • 5 stars awarded by 6281 reviewers
  • 4 stars awarded by 1906 reviewers
  • 3 stars awarded by 247 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 387 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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groovemeister gave this product an overall rating of 5 / 5

Claim review

Very impressed

My car was hit my a moped rider at a junction. Contact was very quick after reporting the acident and the vehicle was take away and repaired almost straight away. I was offered a hire car without any kind of fuss and the car was returned by very courteous staff from the body shop. Very happy with the service and would recommend, though would hope no-one ever needs it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

m0rod gave this product an overall rating of 5 / 5

Buyer review

Don`t say no say YES !

The review title was chosen to reflect the fact that having trawled both online and over the phone to many ins. companies including my current (at the time) kept getting negative replies to my questions. such as " i have bought another car can you combine both vehicles on one policy" and " will you mirror my N.C.D." . Enter Aviva`s " Mr Fantastic" i will call him that because he used the word frequently, he did tell me his name but i forgot sorry. and instead of negative received positive replies the whole experience was like a breath of fresh air. To conclude got the policy and cover that i wanted at a very reasonable price well done AVIVA and " Mr Fantastic".

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Imak gave this product an overall rating of 5 / 5

Buyer review

Great offer

Cheaper than other insurance companies and for a discount as I have other insurance policies with them. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lacy gave this product an overall rating of 5 / 5

Buyer review

Great company

Searching for insurers for a slightly less than straight forward situation, was very pleasantly surprised by the very positive attitude of Aviva & desire to sort out the 'problem'. Weren't phased at all by singular requests & knew where to go to get my request sorted. Very efficient & extremely friendly & competent service. Will surely recommend. Many thanks for taking the stress out of it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

curly gave this product an overall rating of 4 / 5

Buyer review

good help

needed help and got it with the live feed no hassel will recommend to family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaza6 gave this product an overall rating of 4 / 5

Buyer review

Great easy service

Straighforward quote & easy to deal online, efficient service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ukzo6vette gave this product an overall rating of 2 / 5

Buyer review

misleading website

You need to be extremely careful as the website is misleading and not user friendly, the price you think you are paying may not be for the services you chose?

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm sorry to see you think our website is misleading and please be assured this was not our intention. Due to the different requirements and needs of our customers, the 'Your Quote' page will initially show a price based on the basic level of cover you've selected (comprehensive or third party, fire and theft). Below this, we allow our customers to select the optional extras they feel they need, which when selected, updates the price automatically to reflect these changes. I have sent you an email confirming the above and asking for some additional information so we can ensure you have the correct covers in place on your policy. Thanks for taking the time to leave a review on our website and please be aware we will pass your feedback onto our web developers to continue to improve your experience.

Nicki , Aviva Online Team

W4ldy gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I purchased my car insurance online. The application was straightforward and simple.the whole thing took minutes.would recommend Aviva to others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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