Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8041 customer reviews

Rating breakdown

8041 reviews

  • 5 stars awarded by 5635 reviewers
  • 4 stars awarded by 1731 reviewers
  • 3 stars awarded by 213 reviewers
  • 2 stars awarded by 125 reviewers
  • 1 stars awarded by 342 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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happyhols gave this product an overall rating of 5 / 5

Buyer review

Great experience

My insurance was not straight forward due to me having a company car for a lot of years. I used the online chat to sort my queries and this was very efficient and actually saved me money as it queried an issue i had put in which I had over estimated. I explained I would not know till the day whether I would be purchasing my new vehicle and would have to phone to set policy up and could not do it online, there understood and accommodated and lost no discount. I am not a confident computer user but did find this very easy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

curlysue gave this product an overall rating of 5 / 5

Buyer review

King of Insurers

Insuring my car with Aviva for the first time has been the simplest task ever! I used to dread renewing my policy etc and how it would take all of my evening trying to do so - but Aviva were fantastic, had it sorted within minutes! Definitely consider having my home insurance with them too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mumoftwo gave this product an overall rating of 5 / 5

Buyer review

I should've done long time ago

Very competitive premium and helpful staff with plain English not with confusing words.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aggie gave this product an overall rating of 4 / 5

Claim review

Car repair

Making claim was easier that I thought but it took time for the claim to be approved and 3 phone calls to the garage to check the status and some to Aviva to check what is happening. All in all I am happy with the quality of service and repair.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
3 / 5

Tracey gave this product an overall rating of 4 / 5

Buyer review

First quote

Much cheaper than my renewal, but then first quotes usually are! The only negative is that the advisor I took my policy out with did not tell me that my policy documents where all online and not posted, which I suppose in today's world is the way to save money! Overall a good experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Tyson gave this product an overall rating of 5 / 5

Buyer review

No nonsense

After comprehensive search in comparison sites I came across a policy from Aviva that provides the essential cover for a super competitive price, the process was hassle free and I would recommend it strongly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alf25 gave this product an overall rating of 4 / 5

Claim review

great outcome but poor communication needs improving

Am pleased with the outcome of my claim. Aviva fulfilled everything it promised but during the process it was obvious that the departments did not share customer information/communication. This was very frustrating on occasions. The biggest problem was the time it took for Aviva to answer the phone, it was at least 25 minutes and is not acceptable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Thanks for taking the time to give us your review. It's great to hear that you're please with the outcome of your claim. In regards to the the frustration caused with information and communication not being as forthcoming as it could have been, this may well be down to us needing to wait on details or statements from any third party involved. Regardless, we should keep you in the loop and I'm sorry that there were delays in getting through at times. Rest assured I'll be liaising with our Claims team to look into things further and action anything we can to improve the service base on your experience. Many thanks

Marv, Aviva Online Team

Abster gave this product an overall rating of 5 / 5

Buyer review

Customer service

Felt really easy answering questions. Wasn't any context used that you couldn't understand. Really good customer service. Would definitely recommend to a friend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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