Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6885 customer reviews

Rating breakdown

6885 reviews

  • 5 stars awarded by 4782 reviewers
  • 4 stars awarded by 1517 reviewers
  • 3 stars awarded by 189 reviewers
  • 2 stars awarded by 105 reviewers
  • 1 stars awarded by 292 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

allahallah gave this product an overall rating of 5 / 5

Buyer review

ease of use

great price - great ads - all round great package. Lovin the app - my Aviva tool is great, forward thinking company with good values.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Colly6 gave this product an overall rating of 5 / 5

Claim review

Great customer service

Excellent service quality quick reply work done speedily

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

paulr gave this product an overall rating of 5 / 5

Claim review

Can't fault Aviva on my claim

I cannot speak highly enough about how Aviva handled my claim when my car was recently written off. From organising the tow truck to settlement, they were quick ,efficient and very, very helpful.I was back on the road within three weeks ( this was over the Christmas period, so would probably been quicker without the holiday period) I have told everyone to go with Aviva .10/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

VWT5van gave this product an overall rating of 4 / 5

Buyer review

Great price for van insurance

Got a great price for van insurance but never did manage to retrieve a quote either from a discussion over the phone or from and online quote had to keep re-entering all the details.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

wowthisisreallycheap gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Money is a little tighter than last year so I decided to look into reducing my car insurance costs. Previous insurer offered me a paltry reduction on what I now realise was an overpriced product. After a little internet exploring to see who really was offering more realistically priced deals I tried Aviva (for peace of mind I wanted a known brand for my replacement). Went through all my details with friendly advisor on the phone. Call was quick and zero fuss. Made a substantial saving on fully comprehensive cover that is pretty much identical to what I had previously. This happy customer recommends Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DocMcstuffin gave this product an overall rating of 5 / 5

Claim review

excellent customer service

All it took was a phone call to get the ball rolling. It may have taken longer due to the holiday period ; but we were given a courtesy car for the whole time our car was off the road. We were kept up to date as to where the repairs were and when they eould be finished. excellent job very happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

teflon gave this product an overall rating of 5 / 5

Claim review

Viva Aviva

Very polite and helpful advisors my claim went through without any hassle. Very glad I insured with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

lala gave this product an overall rating of 5 / 5

Buyer review

Car insurance

The whole process was easy and I am over the moon with my purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top