Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9552 customer reviews

Rating breakdown

9552 reviews

  • 5 stars awarded by 6775 reviewers
  • 4 stars awarded by 1894 reviewers
  • 3 stars awarded by 284 reviewers
  • 2 stars awarded by 164 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Honeypot gave this product an overall rating of 5 / 5

Claim review

Great Customer Service

Great customer service in the sense that everything was sorted by Aviva which needed to be done, following a shunt, without me needing to get involved at all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5

Honeypot

Bramble gave this product an overall rating of 4 / 5

Buyer review

Chuffed.

Very pleased to have arranged my car insurance at a reasonable price with no hassle without going through a broker.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bramble

Jagtazman gave this product an overall rating of 5 / 5

Claim review

Excellent service

Non fault accident dealt with ease no trouble no issue. Excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jagtazman

Trevorh gave this product an overall rating of 5 / 5

Claim review

Definatly no drama

Following a recent at fault collision Aviva recovered myself and the car within an hour and took me home. They settled my side of the claim (write off) within 6 hours and had paid the money into my account within 3 days. Just renewed multi car insurance didn't need to look around as price was very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Trevorh

JackA gave this product an overall rating of 5 / 5

Claim review

Fab service

Very speedy and friendly service. Personalised service very good. Excellent contact throughout.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

JackA

Bebo gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Thank you to Aviva customer services division for their excellent support. Also provided helpful advice regarding my motor insurance policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bebo

honestopinion220416 gave this product an overall rating of 5 / 5

Claim review

Best value for money

From the initial call to payment a fantastic job. I was truly unpleased when my insurer for many years increased the price year on year, even so I had maximum no claims and never an accident (this one was not my fault either) But to double the price from one year to another made me look around. Aviva quoted the price on which I had originally started with the other insurer many many, so I was delighted to move. They treated me better and I was not even a long term customer to them. The staff was ever so helpful, calmed me down, caring - no hassle - I felt that I was proper looked after. And the money was in the bank within a couple of days. Great job ( even curtsey car arranged) not seen that good customer service in many years

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

honestopinion220416

Sparkle gave this product an overall rating of 4 / 5

Buyer review

Car insurance

It was so easy to arrange my car insurance, and I think Aviva have a very fair policy. I am very happy with the result.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sparkle

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