Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9092 customer reviews

Rating breakdown

9092 reviews

  • 5 stars awarded by 6469 reviewers
  • 4 stars awarded by 1716 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 167 reviewers
  • 1 stars awarded by 451 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Benedict gave this product an overall rating of 1 / 5

Claim review

Happy customer

Claim was swift and painless. Will definitely recommend .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Benedict

Jake gave this product an overall rating of 5 / 5

Claim review

Professional Service

Aviva arranged everything both for my car and the other party and the garage that did the repairs provided an excellent service. The only slight drop in rating was that as I did my claim online it took a couple of days for a response but once they got in touch everything went really smoothly and all I had to do was drop off and pick up my car from the garage. Well done and thank you to everyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

Jake

msandi26 gave this product an overall rating of 5 / 5

Buyer review

Bargain with multicar

Couldn't find a cheaper multicar insurance bargain than this. Was very happy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

msandi26

whospuddled gave this product an overall rating of 4 / 5

Buyer review

Did I do the right thing?

My only problem was i always renew online and then I rec'd e mail telling me to phone?? It took ages to get a person hanging on hanging on I hope that i don't have to go through all that to make a claim if I need to

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
2 / 5

whospuddled

Biggs gave this product an overall rating of 1 / 5

Claim review

Dealing with claim

I have not heard about my claim for having a car key recoded. The initial claim process started in early August. Communication has been very poor.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Biggs

Deedee gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

Aviva arranged for my damaged car to be taken away for repair very quickly, and the car repair company kept me informed, and the service couldn't be faulted. Aviva were friendly, professional, and their service couldn't be faulted either. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Deedee

roxy gave this product an overall rating of 5 / 5

Claim review

fast

They was quick sorting out the car and fair money refund that was also in my bank quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

roxy

A customer gave this product an overall rating of 5 / 5

Buyer review

Good customer care & value

I left Aviva for Car Insurance a couple of years ago as I didn't consider the premium to be value for money. However, now that my other policies with Aviva have been taken into account upon renewal, I was able to secure a premium unmatched by my previous insurer or indeed the other major companies offering similar rated policies. The only bugbear experienced was the misplacement of my policy documents within 'My Aviva' but the customer care team have been responsive to the issue which is the true test. I was not kept waiting too long on the telephone and the Aviva employees I spoke with were personable, knowledgeable, helpful and professional in their approach. All in all a good experience.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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