Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5618 customer reviews

Rating breakdown

5618 reviews

  • 5 stars awarded by 3855 reviewers
  • 4 stars awarded by 1292 reviewers
  • 3 stars awarded by 151 reviewers
  • 2 stars awarded by 80 reviewers
  • 1 stars awarded by 240 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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delightedgrannie gave this product an overall rating of 5 / 5

Claim review

From nightmare to great care

Sitting in our car which was stationary, unfortunately another car approached from behind to park ahead of us. The driver miscalculated the space and hit the front of our car. The next day we were going on a short break and therefore needed our car, so my immediate reaction was *oh no, not now, not today* This incident happened at 2.45pm. At 3pm I rang Aviva to report the accident. By 4.30pm a driver arrived to take my husband to a car hire to pick up a courtesy car. The next morning at 9.30am a low loader came to pick up the damaged car. By 10am we were off for our short break, couldn't believe it had gone so smoothly. Our own car was delivered back to our front door one week from the accident, which was brilliant. Can't thank Aviva for the efficiency of the whole event

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Pink88 gave this product an overall rating of 5 / 5

Buyer review

Perfect company

I couldn't find a better company with all the cover I needed for such a good price and it was so easy to set up no hassle at all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Squirrel gave this product an overall rating of 5 / 5

Buyer review

Excellent

I tried many other insurance companies and none of them came close to avivas excellent price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stanley gave this product an overall rating of 5 / 5

Buyer review

customers experience

I found on line aviva to be easy to use also great for money. I certainly recommend others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

rangeman gave this product an overall rating of 5 / 5

Buyer review

An very satisfied customer

Thank you for an excellent value, no nonsense, user friendly service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jasonbee gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I must say how easy it was to take up my new car insurance with Aviva, website was easy to follow and was really surprised with the price. I would recommend to anyone else looking for quality car insurance which cannot be found on comparative websites! excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hamster3001 gave this product an overall rating of 4 / 5

Claim review

Motor Claim - Aviva were nearly excellent

Having suffered an accident on the 5th August I phoned to report the incident to Aviva and their assistance was excellent - the recovery vehicle, the assessment that the car was a write off and then a quick payoff towards it - as well as a courtesy car - shows why i have stuck with Aviva for over 7 years. However the only criticism i have is that a week after the accident i had to ring up Aviva to request a physio and even then i wasnt allocated one until 3 weeks had passed. Otherwise i would highly recommend them to anyone. They are definitely the best out there.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

markyboy gave this product an overall rating of 5 / 5

Buyer review

perfect......................

as above.................To be happy enough to not need anything more is surely a full compliment in is self........ Your advert on the T.V. is all everyone has only ever viewed once coming and joining your company the rest follows with ease.. Thank you for making Car/Van insurance easier..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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