Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9337 customer reviews

Rating breakdown

9337 reviews

  • 5 stars awarded by 6638 reviewers
  • 4 stars awarded by 1775 reviewers
  • 3 stars awarded by 290 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 465 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Matchless5 gave this product an overall rating of 4 / 5

Buyer review

Good website

Easy to negotiate and understand. This is only day one of new policy so I don't understand how this would be very helpful to others. However, my son recommended you and I trust his judgement.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Matchless5

Sandy gave this product an overall rating of 5 / 5

Buyer review

Insurance

Couldn't have got a better deal anywhere else. The agent was very professional and helpful.We had looked elsewhere but this was the best

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

Emloled gave this product an overall rating of 5 / 5

Buyer review

car insurance

Exelent service realy happy with everything ive had car insurance with aviva for two years now im very satisfied

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emloled

Amar gave this product an overall rating of 4 / 5

Buyer review

Great value for money

Very friendly call centre staff and excellent value for money for my multi car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Amar

Ivan gave this product an overall rating of 5 / 5

Buyer review

Easy and save money

After all the sites with 1000 companies who promises the lowest price,I went to Aviva,and get the lowest possible price for a good insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ivan

Chivu gave this product an overall rating of 4 / 5

Buyer review

Nice and easy

Nice and easy too gett in contact with the company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chivu

UncleBulgaria gave this product an overall rating of 5 / 5

Claim review

Quick resolution

Claim dealt with promptly. Booked into Aviva recommended garage. Kept up to date with progress via sms . Repair fine. My only gripe was discovering that if I wanted to take it to my local garage there was an additional excess charge of £250. Need to read the small print next time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

UncleBulgaria

Smiler gave this product an overall rating of 3 / 5

Claim review

On a par

Making the claim was easy through the app, and getting the car repaired and a hire car very easy. The standard of repair was excellent. What lets the claim process down is the lack of communication from Aviva. We have had no claim updates and have to call them to find out the status of our claim. the is at fault and we are still waiting for refund of the excess.

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
4 / 5
Fairness
3 / 5

I'm sorry your excess has not yet been returned for you. I've passed your feedback on to our claims team and am chasing an update for you. As soon as I know anything further I'll come back to you.

Dave, Aviva Online Team

Smiler

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