Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9398 customer reviews

Rating breakdown

9398 reviews

  • 5 stars awarded by 6694 reviewers
  • 4 stars awarded by 1793 reviewers
  • 3 stars awarded by 286 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 456 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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danbro62 gave this product an overall rating of 4 / 5

Buyer review

reasonably easy online application

I had a look on line brokers and comparrison sites but after up to 6 quotes aviva was best quote now have fully co P insurance cheers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

danbro62

krzysio gave this product an overall rating of 1 / 5

Claim review

not happy

poor contact and hard to reach advisors confusing advice

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
1 / 5

Thanks for taking the time to leave your feedback. Sorry to see that you've encountered some problems contacting us. I'll feed this back to the relevant teams and get someone to contact you should there be anything outstanding on your claim.

Andy, Aviva Online Team

krzysio

Starryjax gave this product an overall rating of 5 / 5

Buyer review

Faultless

I tried endless other companies, aviva was by far the cheapest. I was that pleased with the price I swapped over my house insurance too. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Starryjax

ramondo gave this product an overall rating of 4 / 5

Buyer review

very polite interview

carry out a transaction without struggling to take in the details very happy and feel safe

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ramondo

Comemacomema2wona gave this product an overall rating of 5 / 5

Buyer review

After leaving aviva thinking that other companies can >>>

After leaving Aviva for a year and thinking that other companies can offer better and cheaper cover,I must confess after shopping around in terms of overall package quality I have decided to return for that peace of mind,I have now made the right cover note choice.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Comemacomema2wona

choker gave this product an overall rating of 5 / 5

Claim review

Great Choker

I was pleasantly supprised and impressed at how quickly my claim was dealt with top score everytime well done!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

choker

Chez gave this product an overall rating of 5 / 5

Claim review

Aviiva

The service I received from Avila was exceptional one call was all it took from me the advisor was fabulous he talked me through all the stages of the claim and kept me informed on everything that was happening unfortunately my car got wrote off but within 2 weeks w were paid out 5* service would recommend highly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Chez

MrHappy gave this product an overall rating of 5 / 5

Buyer review

COMPETITIVE COMPREHENSIVE INSURANCE

Quick and easy decision to take out car policy - well priced and with all the necessary features

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrHappy

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