Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4972 customer reviews

Rating breakdown

4972 reviews

  • 5 stars awarded by 3409 reviewers
  • 4 stars awarded by 1157 reviewers
  • 3 stars awarded by 131 reviewers
  • 2 stars awarded by 71 reviewers
  • 1 stars awarded by 204 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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upsetcustomer gave this product an overall rating of 3 / 5

Claim review

quick decision but poor customer support

The decision was very fast but trying to get hold of a person to talk with was very difficult and when I eventually did hold of someone he was rude and unhelpful I even considered cancelling my Aviva policies I have on three of my homes as well as my car policy

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
5 / 5

I'm really sorry to see it took so long to get through to us, but glad everything is now all resolved for you. I'm looking in to why this happened and as soon as we know more we'll be in touch

Dave, Aviva Online Team

Mohammad gave this product an overall rating of 5 / 5

Buyer review

Very good value for money. Aviva can't be beaten on price.

Aviva offers great value for money. Some features are not part of standard cover like, courtesy car etc. but I don't mind as I never use these features. In fact, it's better because I dont need to pay for something I dont use. You can always include these features in your cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bossyboots gave this product an overall rating of 5 / 5

Buyer review

great sevice always happy to help

Easy to use great prices and great to talk to people when needed some help

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pippa gave this product an overall rating of 5 / 5

Buyer review

Quick and easy

The aviva website was straightforward to use and did not take too much time to complete and then search. I was surprised when the quote was competitive with the comparison websites and liked that you could easily tailor the add on extras. With the extras I required this was not the cheapest but did have a good level of cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

47norm gave this product an overall rating of 5 / 5

Buyer review

new insurance

having just changedmy car and travel insurance i am happy that both are cheaper my previous and it is easier to get through on the phone to my new insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Goonerforlife gave this product an overall rating of 4 / 5

Buyer review

Contented customer

Great value and great service and completely hassle free, I wouldn't hesitate to recommend aviva to anyone who appreciates good service and good value for their money and aviva are the only insurers that allow you to protect your ncb if you have under 3 yrs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza gave this product an overall rating of 5 / 5

Claim review

Great service

Thanks to everyone I spoke with at Aviva. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

lovemycar gave this product an overall rating of 4 / 5

Buyer review

easy to understand

I got my insurance online,it was quick and easy to understand. got reasonable price...

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

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