Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8051 customer reviews

Rating breakdown

8051 reviews

  • 5 stars awarded by 5638 reviewers
  • 4 stars awarded by 1732 reviewers
  • 3 stars awarded by 213 reviewers
  • 2 stars awarded by 126 reviewers
  • 1 stars awarded by 342 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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ACustomer gave this product an overall rating of 2 / 5

Buyer review

OK product, bad customer service

Worst customer service experience ever, will not recommend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm really sorry to see you feel this way. I'll get in touch with you by email to discuss the service you've received and aim to put things right for you. Many thanks

Marv, Aviva Online Team

Sapphire gave this product an overall rating of 5 / 5

Claim review

Simply great experience

Everything was dealt with over the phone with just a couple of calls. Even the cost of a taxi home after the car was un-driveable was refunded against a scanned receipt e-mailed to Aviva. I cannot fault how my claim was handled.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Disappointed gave this product an overall rating of 1 / 5

Claim review

Poor customer service.

Disappointing service. No courtesy car supplied even though I pay extra for this. Received bad customer service communication from a very assertive and rude person. When I sent an email to complain, requesting receipt mail, they never even had the decency to answer me. The garage who repaired the car also had the same rudeness and incorrect information from them. Certainly does not meet the five service it proposes, in my experience.

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for leaving us your review and I'm really sorry to hear about your experience. As you say, it doesn't live up to the high level of service we normally provide. I will be looking into things for you with our Claims team and we'll arrange for an update to reach you soon. Leave this with us to put things right. Many thanks

Marv, Aviva Online Team

Alex85 gave this product an overall rating of 5 / 5

Claim review

Highly Reccomended

easy to deal with and kept up to date from start to finish.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Happysteve gave this product an overall rating of 5 / 5

Buyer review

happy

Very happy, was easy, hopefully as easy if I have a problem. Very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jillysking gave this product an overall rating of 5 / 5

Buyer review

excellent

I was extremely satisfied with my quote and my car insurance. It was very easy the only thing is they are not on comparison sites, I have some other insurances with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

emmy gave this product an overall rating of 5 / 5

Buyer review

great service

I received excellent service. Everything wad explained to me clearly and in detail. The advisors I dealt with we're all very helpful and pleasant. Call backs were made around suitable times as well. Will definitely be recommending to friends and family

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Debbie gave this product an overall rating of 5 / 5

Claim review

Insurance Claim

My recent insurance claim was dealt with immediately, no fuss, no bother, no lengthly paperwork. Following an accident in the evening, I had a hire car early the next morning and my car was collected that day and returned just as smoothly. Amazing service!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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