Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7621 customer reviews

Rating breakdown

7621 reviews

  • 5 stars awarded by 5450 reviewers
  • 4 stars awarded by 1404 reviewers
  • 3 stars awarded by 242 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 376 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 5/5 based on 7621 customer reviews

HBomb gave this product an overall rating of 5 / 5

Buyer review

Happy Driver

An very good web site made finding out about the policy very easy. An excellent price, easily beating my previous provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HBomb

Emilymae gave this product an overall rating of 5 / 5

Buyer review

Excellent

Excellent service. Quick and easy to get quote and very efficient service when I spoke to the person in customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emilymae

ollen gave this product an overall rating of 4 / 5

Buyer review

straight forward

Simple questions, not over complicated, simple policy with add ons make quotes reasonable rather than too expensive all inclusive policies.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ollen

GillR gave this product an overall rating of 5 / 5

Claim review

Great service

Easy and swift help and response which I why I have multiple policies with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

GillR

Normski gave this product an overall rating of 5 / 5

Claim review

Quality company

I received excellent service after my accident the car was unfortunately a right off but was paid out within 3 days couldn't get better than that Courtesy car within 1day Very happy experience Could not have hoped for better

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Normski

SWEENE1J gave this product an overall rating of 5 / 5

Buyer review

CAR INSURANCE

I have always found AVIVA easy to deal with. I purchased a vehicle and it was easy to rearrange the insurance etc. Possibly a little pricey - 20-30 pound over the average and you can possibly find better deals with more adavantages but I find them easy to deal with helpful professional and friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SWEENE1J

CJM2310 gave this product an overall rating of 5 / 5

Claim review

Aviva excellent customer service

Excellent service from the point I reported my accident ,to my claim being settled . All completed in just over 2 weeks enabling me to be in my new car in 3 weeks from the date of the accident . Credit where credit is due best service I have experienced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

CJM2310

aupmeduck gave this product an overall rating of 5 / 5

Claim review

very efficient

extremely satisfied overall with the service Gave me confidence to deal with Company in the future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

aupmeduck

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