Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9512 customer reviews

Rating breakdown

9512 reviews

  • 5 stars awarded by 6757 reviewers
  • 4 stars awarded by 1865 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 439 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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jjarriss gave this product an overall rating of 5 / 5

Buyer review

Met all my needs

A good experience, well informed staff who made every effort to provide a policy which was just what I needed. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jjarriss

Donnamarie gave this product an overall rating of 5 / 5

Claim review

Great customer service

My claim handler was excellent, very fast & efficent. My claim was approved within 3 days.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Donnamarie

Sukhi gave this product an overall rating of 4 / 5

Buyer review

Great and competitive

Especially worth Try Aviva Drive App Before Quotation/Buying Policy, as you can save and have extra discount, I got 9 outa 10 in scoring there, Give it Go !!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sukhi

Clematis gave this product an overall rating of 5 / 5

Claim review

Consideration and fairness

Considering that the accident was totally my fault, I was treated with kindness and fairness. The Department dealing with the accident were efficient and informative.I really could not have been in better hands.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Clematis

DPP1334 gave this product an overall rating of 1 / 5

Claim review

Poor customer support

Lack of interest possibility split interest in the outcome

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi there, I'm so sorry to hear you're unhappy with the service provided throughout your claim. I've made sure our claims team are aware of this so they can investigate the issue further and get in touch to help resolve things for you. Thanks for leaving your review. We really appreciate it as it gives us the chance to improve our service, I hope this helps and our claims team will be in touch soon. Kind Regards

Stephanie, Aviva Online Team

DPP1334

Splodge gave this product an overall rating of 5 / 5

Buyer review

Easy car insurance

Easy to buy online, keen price and understandable language. Offered exactly what I needed for my car insurance. Yet to test the Customer services but so far so good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Splodge

Zoebeebles gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I initially got a quote on line which was acceptable but I didn't go ahead straight away as I needed time to think about it. Shortly after, I got a phone call regarding my online quote and it was just as well because I hadn't put some details in correctly.So it was sorted out there and then and I took out the policy. The price was very competitive too so I am happy!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zoebeebles

Hertford gave this product an overall rating of 3 / 5

Claim review

How is this fair

Easy to claim. Quickly dealt with . I am hit in rear so it's a no fault claim. Insurance Co refuse to repair car because it's uneconomic. They write car off. I am left without a car after an accident I did not cause. How is that fair.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
3 / 5
Fairness
1 / 5

Hi, I'm so sorry to hear you're unhappy with how your claim was dealt with. I've passed your feedback onto our claims team so they can get in touch with you to discuss your concerns further and hopefully help. I hope this helps and thanks for leaving your review. Kind Regards

Stephanie, Aviva Online Team

Hertford

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