Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7535 customer reviews

Rating breakdown

7535 reviews

  • 5 stars awarded by 5265 reviewers
  • 4 stars awarded by 1625 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 119 reviewers
  • 1 stars awarded by 322 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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wilbur gave this product an overall rating of 5 / 5

Claim review

good efficient service.

I received really good service from the moment I called Aviva. The garage carried on with the high standard throughout the process.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Tinkerbell gave this product an overall rating of 5 / 5

Claim review

Fantastic service from everyone involved

From the member of staff at Aviva who answered my initial call about the incident, to the staff at Alton Cars who dealt with the repair, the whole experience was stress free, quick and efficient. Thank you to everyone who was involved in my claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Corgie gave this product an overall rating of 5 / 5

Buyer review

No Hassle

Everything was good - unusually easy for a website purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

sledge gave this product an overall rating of 4 / 5

Buyer review

good service and product

good experience and a very affordable car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sooz gave this product an overall rating of 5 / 5

Buyer review

wouldnt be with anyone else

Excellent customer service. My partner and myself hold life insurance policies with Aviva. We wanted to put all insurance with this company so we inquired about multicar. This was much cheaper than our current car insurance provider plus we got extra discount as we already had a policy with Aviva. The sales assistant sorted it all out for us with ease and it was a pleasure to speak to someone who wasn't trying to force extras we didn't want. Thank you for being such an easy company to deal with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

menick gave this product an overall rating of 4 / 5

Claim review

Fast Respones

Reported damage to my car and Aviva were helpful and got the Repair centre to contact the same day which was very efficient. Car assessed next day and parts ready within the week.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

taffmax gave this product an overall rating of 5 / 5

Buyer review

great all round service

really effective service, great price best all round company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LDEOSN gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Contacted by phone after doing on line search for insurance. Pointed out to me that my wife had a policy and this could entitle me to a discount. This along with taking out House & Contents Insurance meant that I got a very good deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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