Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6279 customer reviews

Rating breakdown

6279 reviews

  • 5 stars awarded by 4338 reviewers
  • 4 stars awarded by 1416 reviewers
  • 3 stars awarded by 173 reviewers
  • 2 stars awarded by 89 reviewers
  • 1 stars awarded by 263 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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eriseb gave this product an overall rating of 5 / 5

Buyer review

pleased

Very quick, easy to do it online , I'm very pleased, hope it will be ok, when having incidents too

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

sabb01 gave this product an overall rating of 5 / 5

Buyer review

good value for money

was quick save and very easy to follow ,great value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

brianboy gave this product an overall rating of 5 / 5

Buyer review

aviva on line

very easy to fill in details on line , very polite staff on the phone exellant price on my motor insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

macsanpedro gave this product an overall rating of 5 / 5

Claim review

Leon

Everything went smoothly with my claim and hopefully I wil not be needing it again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Popsacles gave this product an overall rating of 4 / 5

Claim review

Car accident claim

The actual repair was excellent and the pick up and the hire car etc etc. But I had two estimates before Solus picked up my car. One for £850 and one for £1,050. I do this because I do not trust insurance companies! To my amazement Solus claimed the bill would be about £1,400 odd. I saw on my first estimate that the door{which needed replacing} cost approx. £425 so I cannot believe that Solus can charge £1,000 to spray the door blue and attach and add a trim. They said they had to spray a little further than the door so that the door would match but it still seemed a huge estimate. THEN I discover the Solus is owned by, wait for it - Aviva! So of course all that money goes back to them My real concern is that when I come to renew my annual car insurance they will bump it up saying they have had this huge bill. I await to see what they will do.

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
1 / 5

Hi there Thanks so much for letting us know about the service we've provided throughout your claim. I'm so sorry to hear you're unhappy with the final bill amount that Solus provided. I'm afraid I'm no expert when it comes to car parts; however I've passed your feedback onto our claims team so they can look into this further and check the amounts are correct. They will then get in touch with you to discuss this further. I hope this helps and apologies again for the inconvenience that you've been caused. Kind Regards

Stephanie, Aviva Online Team

Bilbo1940 gave this product an overall rating of 5 / 5

Claim review

Beamer repair

Job well done, brought car back up to showroom condition

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

cantona57 gave this product an overall rating of 5 / 5

Claim review

quite unbelievably simple

this was the most stressfree insurance claim I have ever known and this was really simple I have already told friends how simple the whole process was I would have to say well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

sprog gave this product an overall rating of 5 / 5

Claim review

excellent service

excellent customer service at Aviva very helpful, this was followed up by very good interaction between the repairers and enterprise with the replacement car provided for the time my car was repaired. I cannot speak highly enough of the service I have received from all parties.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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