Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8441 customer reviews

Rating breakdown

8441 reviews

  • 5 stars awarded by 6029 reviewers
  • 4 stars awarded by 1571 reviewers
  • 3 stars awarded by 263 reviewers
  • 2 stars awarded by 160 reviewers
  • 1 stars awarded by 418 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

Saffer65 gave this product an overall rating of 5 / 5

Buyer review

Painless

Easy to deal with in buying insurance. Too early to tell what the overall experience with this company will be but so far I would recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saffer65

Eltel gave this product an overall rating of 5 / 5

Buyer review

Great Prices and service.

Following a renewal quote from my Car Insurance company with a considerable increase in premium, I decided to look elsewhere On-line, and found Aviva. The quote I received was vastly cheaper. Very easy to apply On-line, and received conformation therewith. I have other insurance policies with Aviva and always found best prices and service from a very reliably company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Eltel

Arhadi gave this product an overall rating of 4 / 5

Buyer review

Good service

Goid service i will recomend to my friemd my family

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Arhadi

Swetty gave this product an overall rating of 4 / 5

Buyer review

Renewal

Price seemed quite fair after comparing with others. My cost was only a little more than I paid last year and came with a lower excess.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Swetty

Crackpot gave this product an overall rating of 5 / 5

Buyer review

Simple!

The easiest user friendly system I've used. It let me change my details as many times as I needed, allowing me to save my quote. Once I was happy and went ahead with accepting my quote, my insurance was completed in minutes. I won't be going back to using a broker again!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Crackpot

Frog gave this product an overall rating of 5 / 5

Buyer review

New car policy

Clear, easy and accessible site. Apart from renewing, hope not to have to come back to it !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frog

CalB gave this product an overall rating of 5 / 5

Buyer review

So simple

Really easy to set up a policy online and much cheaper than comparison sites who are supposed to save you money. The whole process from quote to purchase took less than ten minutes. Would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CalB

Lowz93 gave this product an overall rating of 5 / 5

Buyer review

Great Deal

I purchased my car insurance on line with ease and quickly received a quote. The procedure was simple and the rate very competitive. The process took minutes and payment was secure. I would recommend this company and the on line application process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lowz93

Back to top