Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9675 customer reviews

Rating breakdown

9675 reviews

  • 5 stars awarded by 6816 reviewers
  • 4 stars awarded by 1986 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 157 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Moose gave this product an overall rating of 4 / 5

Buyer review

Ease of purchase

I found the whole experience of purchasing a multi-car policy very easy and gave me what i wanted, unlike some other insurance companys.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moose

chipie gave this product an overall rating of 5 / 5

Buyer review

fantastic

Made the whole experience very easy. Very polite agents and my insurance was the cheapest by some way

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chipie

Craigyboy gave this product an overall rating of 5 / 5

Buyer review

Aviva procedure makes choosing insurance easy

Having found choosing an insurance company quite difficult in the past I was delighted to find a quote from Aviva that was very competive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Craigyboy

johnh gave this product an overall rating of 5 / 5

Buyer review

Good cover in policy wording

Competitive price and strong brand are benefits. However, the Aviva policy wording is better than many insurers and when you review this, I think that the level of protection (i.e. fewer key exclusions) is better. You will no doubt find cheaper but probably a case of not confusing cheap with value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

johnh

THIRDPARTY gave this product an overall rating of 5 / 5

Buyer review

From the outside

I had the misfortune to rear ended by someone recently. There was a message on our answerphone when we returned home after the accident, telling us to get our car repaired at their expense and the repairs were carried out within a week. They were insured with Aviva, and my wife and I were so impressed by their speed and efficiency that we have now switched both our motor insurances to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

THIRDPARTY

DorsetAsh gave this product an overall rating of 5 / 5

Buyer review

Fab!

I am so pleased that I tried Aviva. Not only was the whole process really easy but the price was fantastic. I will definitely be recommending Aviva to my family and friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DorsetAsh

Jigsawboy gave this product an overall rating of 5 / 5

Claim review

AS IT SAYS ON THE TIN BRILLIANT SERVICE

Faultless service one telephone call on the day of incident to Aviva and following day received call from repairers giving me a date for my car to be picked up followed by second call from car hire firm to arrange for my curtesy car to be delivered on day my car to be picked up by repairers. Everything sorted out, did not have to do a thing except sit back, relax and let it all happen and await the return of my car. Well done and many thanks Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jigsawboy

Jennyjab2 gave this product an overall rating of 5 / 5

Claim review

Good experience

It was easy to contact Aviva and report the accident. They were thorough and informative. The repair was carried out by an approved repaired that I had knowledge of and was happy with. I was not required to pay any excess as it was a no fault claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jennyjab2

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