Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8996 customer reviews

Rating breakdown

8996 reviews

  • 5 stars awarded by 6299 reviewers
  • 4 stars awarded by 1910 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 389 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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willey4545 gave this product an overall rating of 5 / 5

Buyer review

Very pleased

The American chap that I dealt with on the 'phone couldn't have been more helpful...please give him my thanks and good wishes !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

derbynightshelter gave this product an overall rating of 5 / 5

Buyer review

Good value, for one or two cars

Aviva quoted me a good price.. And saved my son (in his 30s) a good amount too. Good customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

spickspan gave this product an overall rating of 5 / 5

Buyer review

most helpful

Most helpful people quick and easy to conclude the deal Thank you spickspan

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

Great Customer Service

I phoned Aviva within an hour of the accident. They took the relevant details and they did the rest. I had no drama's they even phoned to tell me my No Claims Protection was safe. They gave me a sole agent to deal with my case which made life a lot easier..

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 3 / 5

Buyer review

Good service

Ti was locking for cheep deel because I hhabe 12 yers no clame

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Downleaze gave this product an overall rating of 5 / 5

Buyer review

Very reasonable, Value for money

I already had a vehicle insured with Aviva, by insuring a second car I had a very good discount

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Najla gave this product an overall rating of 5 / 5

Buyer review

very happy with the service

As a mother of 3 children I was looking for cheap but reliable insurance provider, I found AVIVA good value for money and would recommend them to all my friends.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Unhappy gave this product an overall rating of 1 / 5

Claim review

New car not aloud to use new car garage where we bought car as Suzuki garage was not on their line

To keep the warranty it is said to use Suzuki garage and Suzuki parts, I had caught the side bottom of the car on passager side. BUT if I had gone thought Aviva they /you would have changed me a extra £200 ,for to use a non suzuki -- and non suzuki parts there was not the extra £200. which is just stupid as I would of losted my warranty on your New Car. So I didn't go on with the claim and pay for it our-self's so much for car insurance what do we - you get out of it apart from being insurance to drive on the road

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm really sorry to see this and have asked our claims team to look in to this for you and update me with what happened. As soon as I know more I'll be in touch

Dave, Aviva Online Team

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