Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8393 customer reviews

Rating breakdown

8393 reviews

  • 5 stars awarded by 5871 reviewers
  • 4 stars awarded by 1793 reviewers
  • 3 stars awarded by 230 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 362 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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caprinerd gave this product an overall rating of 5 / 5

Buyer review

so easy

needed a special policy and most other companies were not willing to give me the one i needed but tried Aviva and they said ok and it went through with just what i needed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnnyboy gave this product an overall rating of 5 / 5

Buyer review

Aviva Car Insurance

I must say out if all the quotes I received for my new car insurance, Aviva was the most easiest to understand and exceeded my overall requirements and expectations including the best price for a total comprehensive cover. I would totally recommend Aviva to anyone requiring insurance. Thank you Aviva for all your help

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oscar gave this product an overall rating of 4 / 5

Buyer review

car insurance

Happy with my car insurance quote was cheaper than others. Dealt with setting up my policy very easy and quick

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hixxy gave this product an overall rating of 5 / 5

Buyer review

happy man

Haven't received any paperwork for over two weeks ,that's all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for leaving us your review. I'm glad you're happy with the service overall. In terms of the policy documents, we have to allow up to 10 working days for these to reach you. You can also access these online if you opted for online documents too: http://bit.ly/11Lcagv I'll get in touch with you by email to discuss and resolve things for you though. Kind regards

Marv, Aviva Online Team

UKCADOPS gave this product an overall rating of 5 / 5

Claim review

Despite incident, Aviva very helpful

Aviva were very helpful when I had a slight accident in my car. Everything was done quickly, clearly and everyone I spoke to were very helpful. The only slight grumble i have was the time it took RAC to pick me up but apart from that my car was fixed and I was kept informed of the progression throughout. As I have courtesy car cover in my policy, I was provided with exactly what I needed for the 10 days I was without my car.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyCustomer gave this product an overall rating of 5 / 5

Claim review

Just sorted everything

Excellent experience after a nasty accident. Aviva were helpful and sympathetic and gave me a contact person who dealt with everything that was necessary swiftly and efficiently and paid my claim in full in 10 days.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Graffham2 gave this product an overall rating of 5 / 5

Claim review

Excellent service

First accident for many years and had only taken out new policy a week before! Helpful sympathetic response - I contacted the recommended repairer and it all went very smoothly. They collected and returned the van and I paid the excess. I have already recommended Aviva van insurance to colleagues.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

charovna gave this product an overall rating of 5 / 5

Buyer review

nice costumer service

very easy to use their side.Excellent insurance price .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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