Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5931 customer reviews

Rating breakdown

5931 reviews

  • 5 stars awarded by 4088 reviewers
  • 4 stars awarded by 1347 reviewers
  • 3 stars awarded by 162 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 248 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Luke gave this product an overall rating of 4 / 5

Buyer review

Smooth and easy

Spoke to a chap on the phone who helped me through my car insurance purchase. Have used Aviva before and came back due to them being the best priced and the service always being excellent. Would always recommend to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Nick gave this product an overall rating of 5 / 5

Buyer review

Excellent......

Great experience and value for money! Easy to use website and prompt response. Many thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

honda gave this product an overall rating of 5 / 5

Buyer review

first time customer

Web site was easy really good quote. Don't like paying over web so i phoned customer services, they were helpful and friendly talked me through my quote took my payment. Job done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

amazingly quick and simple

It was so easy. No forms to fill in, a quick phone call and it was all arranged.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

newlydivorced gave this product an overall rating of 5 / 5

Buyer review

new to the market

I have had to purchase my own car insurance for the first time in many a year. As a young motorist some 30 years ago I built up my own 'no claims' discount. Many years on, with no insurance claims and much flowing of water under bridges I found myself recently (embedded in an acrimonious divorce) unable to verify my 'no claims' status-I had been insured through my ex-husband's firm (fleet policy). The young lady at Aviva was absolutely brilliant - she was the most helpful and understanding I could have wished for-a credit to your company,and her family :D She sorted everything out for me and I was more than happy. I would recommend your company most strongly. Well done and thank you !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happydriver gave this product an overall rating of 5 / 5

Claim review

Great customer service

Following a recent motor accident, I was very impressed with the whole process. The arrangements for recovering the vehicle back to my home town approximately 240 miles away, and the provision of a courtesy car until the resolution of my claim (including the fact that unfortunately my car had to be written off), were excellently done by Aviva. I was also very happy with the helpful and supportive attitude from all the people I had to deal with. A good experience all round, in the circumstances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Very competitive

I needed to renew my car insurance, but did not want to go through a Broker this time. I tried all the usual online comparison sites just to get an idea of what the quotes would be. Then I decided to call Aviva to get a quote. I went through a broker before but was actually insured by Aviva anyway, so I cut out the middle man to make the process less complicated. A representative called me and we sorted my insurance over the phone and I got the deal I wanted at a competitive price. The benefit with going direct, other than you actually get to talk to the insurer rather than a Broker is that you can get discounts on other insurance products if you need them and also discounts on a large range of stuff from other companies.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

very good value

were not on comparison site and were cheaper by afairamount on all those on other sites

I would recommend Aviva to a friend

Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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