Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5979 customer reviews

Rating breakdown

5979 reviews

  • 5 stars awarded by 4117 reviewers
  • 4 stars awarded by 1359 reviewers
  • 3 stars awarded by 163 reviewers
  • 2 stars awarded by 86 reviewers
  • 1 stars awarded by 254 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews

bossman gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

The operator I spoke to on the phone was very polite and really helpful, talked me through everything made it so easy well done Aviva,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Signumdude gave this product an overall rating of 5 / 5

Claim review

First class service

The accident was a bad time for us, and the thought of claiming for the insurance was just more stress, but Aviva came through without hassle, within what seemed days I'd got paid out, and the staff very sympathetic indeed, they dealt with my claim with speed and dignity, I will not use any other insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Max57 gave this product an overall rating of 5 / 5

Claim review

amazingly easy

From phone call to courtesy car to return of a beautiful paint job; a fantastically simple fuss free experience. The garage kept me up to date almost daily; I drove a beautiful new courtesy car for the whole period and had mine delivered as promised in beautiful condition, fully valeted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

satisfiedcustomer gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Both internet and phone service was better than their competitors and the price was good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Squirm gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Very good value insurance and added benefit of offering spouse discounts for multiple vehicle ownership.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

funchaz gave this product an overall rating of 5 / 5

Buyer review

car insurance

Fantastic insurer highly recommend to anyone. Cheap and value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driver gave this product an overall rating of 4 / 5

Claim review

Great first contact but nothing since.

Some reversed out of a space in a carpark and hit the side of my car. Phoned Aviva that day as got the ball rolling. Solus, the garage they used were very good at keeping me up to date with repairers me timescales etc. the same cannot be said from Aviva. I am not sure what they are doing at the moment, or of the third party have admitted liability. It would nice to get an update, the accident was over a month ago.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
2 / 5
Fairness
4 / 5

Jeng1 gave this product an overall rating of 5 / 5

Buyer review

Delighted I have moved to Aviva!

I had been most unhappy with new quote received from my existing insurer, so looked around for alternative. Aviva fulfilled all the requirements, the price was extremely competitive and the member of staff helping me in parallel to my filling it out online could not gave been more helpful . I changed to Aviva immediately!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Back to top