Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8662 customer reviews

Rating breakdown

8662 reviews

  • 5 stars awarded by 6065 reviewers
  • 4 stars awarded by 1842 reviewers
  • 3 stars awarded by 239 reviewers
  • 2 stars awarded by 145 reviewers
  • 1 stars awarded by 372 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Wanderer gave this product an overall rating of 5 / 5

Buyer review

Excellent service, no complaints whatsoever

All done easily, I would have no hesitation in doing it all again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spooner gave this product an overall rating of 5 / 5

Buyer review

Another satisfied customer

Having received a renewal figure from my current supplier which I considered to be high I decided to contact my household insurer for a quote. I found their website to be very clear and easy to use. The price quoted was significantly lower than my previous and I changed to Aviva. I immediately received full policy details and cover note on line. Although the whole transaction was done on line I feel sure that any personal contact will be equally efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

at96 gave this product an overall rating of 4 / 5

Buyer review

great service

The customer service was great, excellently handles and answered all my questions. Payment was also very easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Trevla gave this product an overall rating of 4 / 5

Buyer review

Cheap

After being with my old car insurance company for years on end with no benefits and discounts, I decided to look at Aviva as I am already a customer with them, their quote, coupled with the existing customer discount I received, I was silly to go with anyone else. Excellect service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tricky gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Easy online experience. Simple, clear policy details.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete gave this product an overall rating of 5 / 5

Claim review

good service

good job done, after bit of running about, car looks better than ever, very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
5 / 5
Fairness
4 / 5

CrashTestDummy gave this product an overall rating of 5 / 5

Claim review

Personal Experience

From initial point of contact Aviva staff were most helpful and understanding. Stood at the side of a busy dual carriageway I did not need a fuss and thankfully didn't get one. A recovery truck was organised and arrived to collect me and the car for onward transportation to garage/home respectively. The following morning I had an extremely productive chat with customer services, a courtesy car was delivered and I submitted statements and photos of the incident. The other party admitted liability so there was not much else to do except wait for my car to be repaired.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

deepdiverRov gave this product an overall rating of 5 / 5

Buyer review

Great Deal

Good product, easy to buy and 2 vehicles for less than the price of one -bonus so a no brainer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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