Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5323 customer reviews

Rating breakdown

5323 reviews

  • 5 stars awarded by 3646 reviewers
  • 4 stars awarded by 1228 reviewers
  • 3 stars awarded by 142 reviewers
  • 2 stars awarded by 78 reviewers
  • 1 stars awarded by 229 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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akfxxx gave this product an overall rating of 5 / 5

Buyer review

Fast,Easy,and Great price.

The whole process was fast and easy to get a quote. The price was very competative and included as statnandard what others charge extra for. Fantastic you can review and change items online with myaviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spike gave this product an overall rating of 5 / 5

Claim review

Efficient, excellent service

The garage I was recommended were very efficient. The hire car was brought to my house and I was given a demo. My own car was taken away for repair and was ready when the garage said it would be. My car was delivered at the exact time the garage said it would be and the hire car was taken away. The staff at Aviva were very helpful and professional.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

zuzu58 gave this product an overall rating of 4 / 5

Buyer review

Best of the bunch !

As my previous insurer decided to punish me VERY severely for a 'no fault, no blame' accident which I had earlier this year, I had to shop around. I found Aviva were certainly the best value for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

headmaster gave this product an overall rating of 5 / 5

Buyer review

qu ality product

I SAVED A MASSIVE AMOUNT OF MONEY AND STILL HAD A QUALITY PRODUCT,5*****

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

jcbrobot gave this product an overall rating of 4 / 5

Buyer review

Very good company, will hopefully renew next year

Under 25's could feel less If they are given third party on other vehicles.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Growler123 gave this product an overall rating of 5 / 5

Claim review

Excellent service

Non- fault incident. Excellent service from start to finish, highly recommend Aviva. Just waiting for return of Excess I paid.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

CharlotteAIR gave this product an overall rating of 5 / 5

Claim review

Brilliant Insurer

Although I don't claim regularly I can honestly say out of all the insurers I have dealt with AVIVA is the best!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Drummo gave this product an overall rating of 5 / 5

Claim review

Nice and simple

The claim process was easy to follow as a classic no-fault claim (we were rear-ended at a set of lights). In 2013 we had a poor experience with a repairer in another town - so this time we asked for an approved repairer closer to us. The new/local repairer was much better, so I have learned to always ask for a nearby approved repairer rather than going with the first one that the insurer offers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

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