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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2893 customer reviews

Rating breakdown

2893 reviews

  • 5 stars awarded by 2087 reviewers
  • 4 stars awarded by 612 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 31 reviewers
  • 1 stars awarded by 82 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Wurzel gave this product an overall rating of 4 / 5

Buyer review

Simple and cost effective transaction.

We already have insurance for our car and annual travel with aviva and were delighted to receive an e-mail to offer us a substantial reduction on our home and contents policy. The cover provided was commesurate with other companies and even without the reduction was very competitive so we were pleased to move the policy to aviva. It was easy and simple to deal with and were happy to have saved a tidy sum and stay with a reputable company we've dealt with before.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wurzel

fidgolf gave this product an overall rating of 5 / 5

Buyer review

ease of obtaining information

Changing to Aviva for my House insurance was very easy. Having supplied all my details and requirements I received an acceptable quote which I accepted. I found the staff to be helpful and friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fidgolf

Custard gave this product an overall rating of 4 / 5

Claim review

Great Aviva Service. Disappointing contractors

Claim was dealt with really quickly with the claim assessor arriving the same day as our initial claim. The claim was dealt with fairly and we were really happy with this part of the service. What let us down was the contractor that aviva used. They were very slow and we're not happy with the quality of the work to the point we brought our own in to get the job done. Also the replacement appliance we received was dented and it took a total of 6 weeks to get a new one.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
3 / 5
Fairness
5 / 5

I'm really sorry to see this and sorry to hear how long it took to get a replacement appliance. We have picked this up with our customer care and they will be in contact with you to discuss this further.

Jack, Aviva Online team

Custard

tone gave this product an overall rating of 5 / 5

Buyer review

excellent

Bought car insurance, never had an accident,but I did this year, aviva were brilliant, so got the house insured with them now as you never know

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tone

A customer gave this product an overall rating of 5 / 5

Buyer review

Great sales advisor

This was made so easy to implement by an, obviously, experienced advisor. Nothing was too much trouble, nothing was hurried, and everything was made simple to understand. I am phoning Aviva tomorrow to accept a motor insurance quote given when doing house insurances.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

carefulcaz gave this product an overall rating of 5 / 5

Buyer review

Bargain Cover - saved a fortune

After taking time to read through the small print I applied for Home and Contents cover. Adding on most of the 'Extras' to bring it up to my previous cover, I was elated that my quote was less than half. I had been loyal to my Mortgage provider for more than 30 years and the increases out-priced me. With the promise of discount off with my car cover too, I hope that Aviva will be loyal too. Well done and Thank You. Easy to buy on line.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

carefulcaz

MiltonK gave this product an overall rating of 5 / 5

Claim review

Would recommend

Our house was effected by a lightning strike hence the claim. Apart from taking about 20 mins to get through, the rest of the claim was handled very well with the minimum of fuss and quickly dealt with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

MiltonK

Greenteagirl gave this product an overall rating of 5 / 5

Claim review

Customer service

Very impressed with the customer service, speed of response from Aviva and very fair settlement of claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Greenteagirl

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