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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2173 customer reviews

Rating breakdown

2173 reviews

  • 5 stars awarded by 1495 reviewers
  • 4 stars awarded by 557 reviewers
  • 3 stars awarded by 56 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 47 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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DiFoo gave this product an overall rating of 5 / 5

Buyer review

Home Insurance

Very easy to change to Aviva. Good price and covered everything I wanted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yann gave this product an overall rating of 4 / 5

Buyer review

Proffesional

Aviva is not the cheapest on the market but to me their approach was professional and efficient. The staff I spoke with on the phone were knowledgeable and appeared authentic, it is the sort organisation I feel I could trust.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 4 / 5

Buyer review

Great customer service from a very helpful member of staff

Excellent service from s very helpful & friendly member of staff who explained everything well. Cost less than current policy despite giving me more cover! Would definitely recommend.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cryerblue2 gave this product an overall rating of 5 / 5

Claim review

Claim for camera & camcorder

I made a claim having foolishly left a camera & camcorder on a train. Losing holiday memories was painful but the claims handling process was painless. The agent researched replacements during the call which whilst were somewhat cheaper matched the specifications of the lost items. I was given the alternative of replacements or money there & then. I decided to take some time to think about it but when I got back in touch payment was processed swiftly. Overall a service that exceeded expectations.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Poohsticks gave this product an overall rating of 5 / 5

Claim review

A good experience

Being an insurance assessor myself in the marine insurance industry I was simply delighted with the overall claims procedure. I had not had a claim in over 30 years and suddenly had three in a row. The first a result of a bicycle accident I did not even think was covered to my amazement it was Aviva took over and I never heard anything further. The other two this year were both household incidents. A simple call to the claims department resulted in instant action. One claim was repaired by Avivas own contractors and the other, for a broken bath, don't ask, was settled a local tradesman did the repairs. No quibble, no invoices no real paperwork at all. Well done Aviva. You trusted me. Goodness just read it back and it sounds like an advert, but it was what happened.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jess gave this product an overall rating of 4 / 5

Claim review

Quick and easy

My husband managed to lose his wedding ring – 6mm 18 ct white gold. The claims process was quick & easy. I registered my claim online and within 1hr someone had called me back to discuss. I was given a named contact to speak to if I had questions. The claim was handed over to Hallmark to assess. Again quick & painless. Everything was managed in the time they said. I have given them 4 stars instead of 5 because we had wanted a ‘like for like’ replacement. We knew where we bought the ring (Ernest Jones) & we knew how much a replacement was. I told Hallmark. They valued the ring at more than EJ would charge for a replacement but then said that we could only buy one from their own shops - Goldsmiths or Mappin & Webb. Goldsmiths don’t stock men’s wedding rings so we had to go to M&W. Our nearest shops was over 100m away. A replacement in M&W was more money than they had given us so we had to have a smaller lower weight replacement which bizarrely cost more than a ‘like for like’ in EJ.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

pearlgates gave this product an overall rating of 4 / 5

Buyer review

worth the tlephone comtact

Very helpful employee, gave good advice and the quote was very competetive

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chazjersey gave this product an overall rating of 4 / 5

Buyer review

Good value and excellent service

The web site was good but when I wanted more information I made a phone call and was surprised by the efficient and friendly response I received. Very helpful person who confirmed my queries by e-mail which was very reassuring. Would recommend this company and they saved me a lot of money. Great value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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