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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2437 customer reviews

Rating breakdown

2437 reviews

  • 5 stars awarded by 1693 reviewers
  • 4 stars awarded by 609 reviewers
  • 3 stars awarded by 58 reviewers
  • 2 stars awarded by 23 reviewers
  • 1 stars awarded by 54 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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titch gave this product an overall rating of 5 / 5

Buyer review

So easy

Cost was better than some comparison web sites & cheaper than renewing with my existing supplier & as M&S vouchers were offered why not !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

norfolkdumpling gave this product an overall rating of 5 / 5

Claim review

brilliant

was supprised how quick the claim was resolved and the brill job they done of reparing replaceing and decorating the bedroom was very happy with the speed and the workmanship involved thank you 5 star service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Overview

Excellent service, product and cost., have already recommended others.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

HairyFred gave this product an overall rating of 5 / 5

Buyer review

The Very Best and Nothing Less

I decided to check other than the insurers that I had used for many years because their premium seemed to be far too high. My first decision was to check premiums offered by a comparitive insurance web site but on speaking to one of my sons who lives in the UK, I contacted other insurers other than those listed on the comparitive website. My bankers,who were among those who I contacted were not able to give me a quotation as I live off the Mainland. So I contacted Aviva,with whom I already have a pension policy and was amazed at how good their premium was. Their staff were very helpful, and gave sound advice, all of which helped me make a decision which is of greater benefit than I could have imagined possible until I had spoken to them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

A customer gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Found the respondent on telephone calls very helpful. Never made any claims, so can't comment on the service on claims.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over

HappyChappie gave this product an overall rating of 5 / 5

Buyer review

Good experience (so far!)

As with any insurance policy you only found out how good the company is when a claim has to be made. If the claims procedure with Aviva is as good as their sales team that would be excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Randa gave this product an overall rating of 5 / 5

Buyer review

Quick, easy and great value

I was so pleased with the cost of my home insurance renewal quote and couldn't believe how easy it was. Instantly cancelled my old one and started my policy with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happybunny gave this product an overall rating of 5 / 5

Buyer review

What you want and when you want it

Easy experience to find what you want and then be able to modify your requirements until the most suitable insurance for you is obtained. Helpful and knowledgeable people are at the other end of the Chat Line so that if you have a problem or are not sure about something they will take you through all the different options to ensure your requirements are meet and not the requirements of a sales person. At the end of the process it was clear that no one else could match the service or the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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