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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2979 customer reviews

Rating breakdown

2979 reviews

  • 5 stars awarded by 2144 reviewers
  • 4 stars awarded by 636 reviewers
  • 3 stars awarded by 84 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 83 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Maz52mouse gave this product an overall rating of 5 / 5

Buyer review

Great value for money

Tried to get quote on Internet. Found the site not easy to use

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Maz52mouse

Zetabambi gave this product an overall rating of 4 / 5

Claim review

Boxing day flood

Some communication problems between Avila coordinator drying people and decorating people.Biggest complaint was being told insurance increase would be 10% when it turned out to be nearly 90 %

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Zetabambi

LodgePorter gave this product an overall rating of 5 / 5

Claim review

Unbelievably good service

I had a leak from an upstairs bathroom which flooded through to the kitchen and utility room.The leak was fixed the same day and Aviva sent thier own representatatives to assess and resolve the problems The bathroom, kitchen and utility room were redecorated to an excellent standard, on time by a very professional team. I was very happy with the whole experience!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

LodgePorter

Cassie gave this product an overall rating of 5 / 5

Claim review

Hassle free claim

On Boxing Day our home was flooded whilst we were away. We contacted Aviva and their surveyor agreed to meet us there the following day despite it being the Christmas period.Temporary and longer term accommodation was organised swiftly ,firms contacted to install dryers etc.and first payment was made within a month. He coordinated everything including remedial work and was in constant communication. This made a huge difference to our experience and restored our faith in Insurance companies!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Cassie

simmy gave this product an overall rating of 5 / 5

Claim review

Claim made easy

We recently had a dishwasher leak onto a large solid oak floor causing considerable damage. I found that Aviva handled the claim with no fuss and in good time. Our floor now looks as good as new and the whole claim was made easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

simmy

David gave this product an overall rating of 4 / 5

Claim review

storm cover

Aviva responded by sending someone out to view the damage and provide approval for work to begin. Refund was made a few weeks later.

I would recommend Aviva to a friend

By:
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
3 / 5

David

Garcia gave this product an overall rating of 1 / 5

Buyer review

Annoyed

I purchased my insurance and got something that I didn't even know I was purchasing and then it was too late to change

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

I'm sorry to see you were unaware of the full cover you were purchasing when you set your policy up online. I have fed this back to our web team to look in to and have sent you an email directly with my contact details so we can look at resolving this for you

Dave, Aviva Online Team

Garcia

VIPM gave this product an overall rating of 5 / 5

Buyer review

Great costumer focus

I already have car and contents insurance with Aviva. Both products are excellent and their policy matches our needs. Had to contact costumer service for a couple of occasions and everyone I spoke with is helpful and go the extra mile to sort you out (no matter how odd your questions might be). 5 star products and 5 star staff

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

VIPM

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