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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1950 customer reviews

Rating breakdown

1950 reviews

  • 5 stars awarded by 1328 reviewers
  • 4 stars awarded by 509 reviewers
  • 3 stars awarded by 53 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Goddess gave this product an overall rating of 3 / 5

Claim review

Help at hand

Our claim wasn't as straightforward in that the underwriter who was coming out took ill, then there was a double booking when another date was arranged. Which caused us confusion and we had to relate this to the other underwriter involved, they were ok about it but it could have been avoided. The builder who was instructed to carry out the repair couldn't complete on the date I had taken off work because the wrong goods were ordered. Again it was dealt with and apologies were given for another day taken off work. The final job was completed to an excellent standard. Overall communication could have been dealt with better, however, the issues were always dealt with immediately and rectified. It wouldn't stop us using Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi, thanks for taking the time to give us your review, we're always working to improve our claims service and your feedback will be used in this regard. I'm sorry it didnt run as smoothly as we would have liked but I'm glad it was all resolved for you in the end. Thanks again

Dave, Aviva Online Team

MikeS gave this product an overall rating of 5 / 5

Buyer review

Changed home insurance to Aviva

We were with another leading brand for many years but they kept on ramping up the price year after year betting that we, like many clients, would not move to another provider. I got fed up with being milked and checked with a friend in the business and he gave me a list of the best providers in his view. Aviva was high on the list so I want on line which was followed by a phone call. The girl on the phone line was delightful polite and very knowledgeable. The process was easy and the result exactly what we needed with good cover tuned to our needs and at a fair price. We now have good cover an all the paperwork in order. Success.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Danny gave this product an overall rating of 5 / 5

Buyer review

Very impressed

The whole experience was simple from start to finish, the call handler was knowledgeable about the product and happy to go through every aspect of cover available with me. She also agreed to send us a hard copy of the documentation as we are not very computer literate, notwithstanding we have now mastered the MyAviva website which is simple to use and easy to follow. We bought the insurance without bothering to shop around any further. It was a good quote with excellent cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boathorse gave this product an overall rating of 5 / 5

Buyer review

Refreshing

I am as skeptical and cynical about insurance as anyone who has been forced to deal with insurance companies over the last few decades. I have been with Aviva for quite some time now and have progressively transferred all my insurance to them. Why? Well, they answer the phone when I need to speak them. They listen to what I have to say and the knowledgeable staff sort things out without fuss. I have yet to make a claim, but my experience of Aviva insurance services to date is refreshingly positive, I just hope that Aviva can maintain what they are doing today long into the future. If they can, they will be very successful and force other insurers to change their dogmatic attitudes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Supercalifragalistic19910 gave this product an overall rating of 5 / 5

Buyer review

Fantastic customer service

I decided to choose aviva, as I heard it had a really good name, when I telephoned, they were extremely helpful and willing to explain any questions I had to ask and I found aviva really good value for money and everything I was wanting regarding house insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer gave this product an overall rating of 5 / 5

Buyer review

Customer Service

When arranging my policies, I spoke to various people in Customer Services and they were all excellent. They were very helpful and ensured that the transaction was completed with minimum fuss. Because of the high standard of service, I would definitely use Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

lemontreee gave this product an overall rating of 4 / 5

Buyer review

Purchase of contents insurance.

I have just purchased contents insurance from Aviva. I found that the policy I have just got has the same cover my old policy had but was a lot cheaper. I had a phone call from them asking if I had any questions about my quote and to make sure that the information I had given was correct and rectified any information that wasn't correct. I was also impressed by the fact that I could see reviews of the insurance - including the not so good ones and what had been done to rectify the problems highlighted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

onthisoccasion gave this product an overall rating of 5 / 5

Claim review

Claim

I have to say how pleased I was with Aviva during my recent claim . The claim was handled very speedily, efficiently and settled within 2 weeks. I couldn't have asked for more - other than for the original item not to have been lost! Well done Aviva and I hope this service continues. I would certainly consider renewing with Aviva next year - assuming my premium is not loaded because of this claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

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