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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1597 customer reviews

Rating breakdown

1597 reviews

  • 5 stars awarded by 1090 reviewers
  • 4 stars awarded by 418 reviewers
  • 3 stars awarded by 44 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 32 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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blondie gave this product an overall rating of 5 / 5

Claim review

very helpful

after the radiator upstairs burst and caused the ceiling in the room below to fall down, Aviva were wonderful, because the ceiling was artexed they had to test for traces of asbestos. Aviva took charge of everything, the ceiling was tested and found to be positive. The ceiling was immediately sealed until the specialists could come and take down the ceiling and replace it and all the wallpaper. As this happened at Christmas I had to wait until it was convenient for all parties involved to be available. Aviva kept me informed each step of the way, phoning regularly, also the assessor and other parties who were involved phoned to tell me the time they would be coming and what day, everyone was polite and helpful and cleared up all mess (and when the ceiling came down there was an awful lot of mess). The room looked wonderful when it was finished and you could not tell anything had happened. Thank you Aviva I will certainly recommend you to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Leonardo20 gave this product an overall rating of 5 / 5

Claim review

Excellent service

I lost an expensive piece of jewellery whilst on holiday and contacted AVIVA on my return. The adviser was patient and supportive and guided me though the claims process, which was hassle free with a swift resolution. I cannot speak too highly of the service received and I would not hesitate to recommend AVIVA to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

jonesy gave this product an overall rating of 4 / 5

Buyer review

Very easy to do

reminder came by post, quotation on line which was easy to alter to my requirements

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

dreamon gave this product an overall rating of 3 / 5

Claim review

first impressions

When I contacted Aviva to report that we had a water leak,they acted very quickly got the engineer to stop the leak. But when it came to deal with the repair of the ceiling it took over 6 weeks to settle the claim. They sent out a surveyor and he told me that they can to the repairs cheaper but would only repair the damaged part of the ceiling and as we have a through lounge the ceiling would look very odd one part covered with ceiling tiles and the other side not. So was not very impressed and when after two weeks I hadn't heard anything from them, I contacted them and was told that as the surveyor had been out he would be dealing with all the clame and to contact him, that was not what I was accepting when I then told them he had not even given me any contact details, all he was concerned about was that I did not have a matching item policy and said that all he was going to do. As far as I am concerned the ceiling is part of the building, not a item like furniture.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
3 / 5
Fairness
3 / 5

I'm very sorry to see your review and am speaking to our claims team to find out why it took so long and what we can do to prevent this happening again in the future.

Dave, Aviva Online team

molesy gave this product an overall rating of 5 / 5

Buyer review

excellent all round

I found the staff were really helpful everything was explained clearly and prices were fantastic also policy comes with other benefits highly recommend to any 1 wish I had of tried these before I had been with my other insurer for a couple of year never mind

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

prosser gave this product an overall rating of 5 / 5

Buyer review

home contense insurance

very happy with the price for the value of money i get

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lettuce gave this product an overall rating of 4 / 5

Claim review

A storm in a roof top

Our roof and chimney were damaged in the Christmas New Year storms. A viva have been excellent in many ways but due to so many people being affected it was very difficult talking to the person overseeing the claim. Emailing was the only way to have contact with this person. With perseverance on our behalf it was sorted and paid out taking approx 10 weeks in total.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
5 / 5

Hi, thank you for taking the time to leave a review. I'm sorry to see you had difficulties contacting the claims advisor and your claim took longer to settle due to the unprecedented weather situation over the festive period. We really appreciate you sharing your experience and I'm working with the claims team to ensure the appropriate feedback is given. Glad everything got sorted for you in the end.

Nicki, Aviva Online Team

Sam2 gave this product an overall rating of 5 / 5

Buyer review

Great Experience

From getting a qote on line and setting up the policy was a positive experience. Great customer service in setting up. Everthing they said they would do they did. Also very reasonable price giving me a saving. Highly reccomended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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