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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1948 customer reviews

Rating breakdown

1948 reviews

  • 5 stars awarded by 1327 reviewers
  • 4 stars awarded by 509 reviewers
  • 3 stars awarded by 52 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Danny gave this product an overall rating of 5 / 5

Buyer review

Very impressed

The whole experience was simple from start to finish, the call handler was knowledgeable about the product and happy to go through every aspect of cover available with me. She also agreed to send us a hard copy of the documentation as we are not very computer literate, notwithstanding we have now mastered the MyAviva website which is simple to use and easy to follow. We bought the insurance without bothering to shop around any further. It was a good quote with excellent cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boathorse gave this product an overall rating of 5 / 5

Buyer review

Refreshing

I am as skeptical and cynical about insurance as anyone who has been forced to deal with insurance companies over the last few decades. I have been with Aviva for quite some time now and have progressively transferred all my insurance to them. Why? Well, they answer the phone when I need to speak them. They listen to what I have to say and the knowledgeable staff sort things out without fuss. I have yet to make a claim, but my experience of Aviva insurance services to date is refreshingly positive, I just hope that Aviva can maintain what they are doing today long into the future. If they can, they will be very successful and force other insurers to change their dogmatic attitudes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Supercalifragalistic19910 gave this product an overall rating of 5 / 5

Buyer review

Fantastic customer service

I decided to choose aviva, as I heard it had a really good name, when I telephoned, they were extremely helpful and willing to explain any questions I had to ask and I found aviva really good value for money and everything I was wanting regarding house insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer gave this product an overall rating of 5 / 5

Buyer review

Customer Service

When arranging my policies, I spoke to various people in Customer Services and they were all excellent. They were very helpful and ensured that the transaction was completed with minimum fuss. Because of the high standard of service, I would definitely use Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

lemontreee gave this product an overall rating of 4 / 5

Buyer review

Purchase of contents insurance.

I have just purchased contents insurance from Aviva. I found that the policy I have just got has the same cover my old policy had but was a lot cheaper. I had a phone call from them asking if I had any questions about my quote and to make sure that the information I had given was correct and rectified any information that wasn't correct. I was also impressed by the fact that I could see reviews of the insurance - including the not so good ones and what had been done to rectify the problems highlighted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

onthisoccasion gave this product an overall rating of 5 / 5

Claim review

Claim

I have to say how pleased I was with Aviva during my recent claim . The claim was handled very speedily, efficiently and settled within 2 weeks. I couldn't have asked for more - other than for the original item not to have been lost! Well done Aviva and I hope this service continues. I would certainly consider renewing with Aviva next year - assuming my premium is not loaded because of this claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

lauren11 gave this product an overall rating of 4 / 5

Buyer review

GREAT SERVICE

GREAT KNOWLEDGABLE STAFF. AND VERY COMPETITIVE PREMIUMS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shukes gave this product an overall rating of 5 / 5

Buyer review

Great service

Got several quotes for both home and car insurance, found aviva the best cover and the best value.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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