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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2057 customer reviews

Rating breakdown

2057 reviews

  • 5 stars awarded by 1402 reviewers
  • 4 stars awarded by 539 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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snickers gave this product an overall rating of 4 / 5

Claim review

February 2014 Floods

Fairly easy process, good customer service on phone and visits. Within a few days of making a claim I was assigned a personal customer care manager to help me through the worst of times. House was completely flooded downstairs. First on the scene was my loss adjuster all the way from Manchester, who was very swift in appointing Chemdry to come in with dehumidifiers and fans. All the chemdry staff I met were professional, helpful and considerate (Thatcham Depot). I talked over my options with my CCM and I decided to take a lump sum from the insurers and employ local tradesman to repair the damage. However I did have some emergency works carried out by Morgan Sindall and was happy with what they had done. This is a really stressful time, but I can honestly say, that throughout it all, I was looked after and didnt feel I was being ripped off nor let down. I can't comment on renewal as its not due until Feb, hoping Aviva do not hike up premiums or excess.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Huge saving

Really easy to purchase via the Aviva website and comprehensive explanations regarding each aspect of the cover. Made huge savings on our previous insurance with extra benefits and cover.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Harvey11 gave this product an overall rating of 4 / 5

Buyer review

Easy Insurance

On line ease, competitive price, comprehensive cover and appears to do the business. I haven't had the need to make a claim (fortunately) and if I have to do so at any time I will upfdate this review

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

spanner gave this product an overall rating of 5 / 5

Claim review

great service

Easy hassle free claim, Very pleased with replacement item, All question answered promptly and in plain english.Staff friendly and helpful, Overall a pleasant experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

micktheconfusedgolfer gave this product an overall rating of 5 / 5

Buyer review

Website easy to use

I found the AVIVA website very easy to use and the quotation was prompt once I had completed the questions asked. As I only needed home contents insurance I found the questions relevant to my noods unlike other websites I tried.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

george gave this product an overall rating of 5 / 5

Claim review

excelent

I cannot praise Aviva enough for the way in which our claim was handled and managed from start to completion, quibble free and fast, with no silly pettiness that one hears about other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Donkey gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Excellent service and ease of setting up online, highly recommend Aviva for their insurance website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gems956 gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

the young man who helped me explained everything in detail for me so i understood

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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