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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2662 customer reviews

Rating breakdown

2662 reviews

  • 5 stars awarded by 1859 reviewers
  • 4 stars awarded by 651 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 63 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Momo gave this product an overall rating of 5 / 5

Claim review

Excellent service which I intend to recommend.

From the start of my claim until the completion was a total of 7 days.This is first class service. I would highly recommend Aviva and I will be transferring all my insurance requirements to this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Josinter gave this product an overall rating of 5 / 5

Claim review

fuss free settlement

Claim settled in full and very quickly the only complaint was that the operator who telephoned me had little knowledge of the item (gold ring) and had to pass me on to someone else, why did she 'phone me when she was not able to discuss the claim?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
3 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

By far the most competitive for comparable cover

of course the test will be if ever we need to claim, but so far so good!

I would recommend Aviva to a friend

Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pollyanna gave this product an overall rating of 4 / 5

Buyer review

Great Cover at the Price

Website very easy to navigate and there was no problem with regards to setting up the policy. Great cover at the price; and I would certainly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

moole2960le2960 gave this product an overall rating of 5 / 5

Buyer review

Easy to do business with

After experiencing a 15 percent increase from my existing insurer (how do they justify that??) I went looking for a replacement. My car insurer offered me a massive 20 percent loyalty bonus - but it was still more expensive than the quote I had got the day before WITHOUT the bonus (umm, slightly dishonest for an insurance company!) so I arrived at Aviva. Dealt with by a very professional and efficient guy who knew his stuff and really wanted another customer (others take note!) Got a great deal so very happy. High 5 to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

savaloy gave this product an overall rating of 5 / 5

Buyer review

thanks Aviva

excellent service good value for money and easy to arrange by phone

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

letdown gave this product an overall rating of 1 / 5

Claim review

not a good expieriance

got our claim sorted out very pleased but after that it all went wrong the tradesmen they employed were substandard and the help line were all talk told you what you wanted to hear and left it at that very stressful time i might as well have sorted it out myself from the beginning very disappointed in aviva

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Hi there I'm ever sorry to hear about your experience with the tradesmen we used. I'd really like to help resolve this for you and speak to you about what's happened and how we can fix it; therefore I've passed your concerns onto our claims team so they can fully investigate this further. I hope this helps and we'll be in touch soon. I appreciate you letting us know about this and giving us the opportunity to improve our service. Many Thanks

Stephanie, Aviva Online Team

Monty gave this product an overall rating of 5 / 5

Claim review

Great Customer Service

Claim was processed very quickly, efficiently and was kept update date of current status throughout the claims process

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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