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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2796 customer reviews

Rating breakdown

2796 reviews

  • 5 stars awarded by 1968 reviewers
  • 4 stars awarded by 670 reviewers
  • 3 stars awarded by 65 reviewers
  • 2 stars awarded by 29 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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jowill gave this product an overall rating of 5 / 5

Buyer review

Buildings Insurance

Good value for money and a straight forward policy. No other additional costs.

I would recommend Aviva to a friend

By:

blueboy555 gave this product an overall rating of 4 / 5

Buyer review

Good service with zero pressure to purchase

The personal contact with the Aviva adviser was first class, he was knowledgeable, efficient without the pressure selling you normally get from telephone insurance sellers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fred gave this product an overall rating of 4 / 5

Buyer review

good cash back

Reasonably priced with good cover. Have yet to claim so don't know what their service will be like.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rupert60 gave this product an overall rating of 4 / 5

Buyer review

Home Contents

I recently purchased home contents insurance. I found the online forms easy and straightforward to fill in. There were also plenty of options to add onto the basic insurance which makes it very flexible and individual. The price was very good value even for someone as myself on quite a limited income.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Weejenster gave this product an overall rating of 5 / 5

Buyer review

Outstanding customer service

once again I received top level customer care from Avila . Everything was explained in detail about my policy and was very clear and easy to understand . The adviser was very patient and polite. Definitely recommend to everyone to switch for value for money and customer care.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chip gave this product an overall rating of 5 / 5

Buyer review

Buildings insurance

I was impressed with the quick and easy quotation form, not hundreds of questions as with others used before. There was a follow up phone call the day after the email quote was received just checking to see if I had any queries. The quote was much lower than the renewal just received from another insurer. Very happy with the overall service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazzer gave this product an overall rating of 4 / 5

Buyer review

Excellent Service

I recently purchased my car insurance cover with Aviva and based on the excellent service I received from them I have now insured my Home buildings and Contents with them also. I especially like the ease of viewing all my policies on the Aviva account site and when my pet insurance cover is due in the next few weeks, will have no hesitation in renewing the cover with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrissy13 gave this product an overall rating of 3 / 5

Buyer review

Too early to tell

Price for the Buildings and Contents was fair. Easy web site to use Unable to comment yet as only just taken the policy out.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

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