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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2665 customer reviews

Rating breakdown

2665 reviews

  • 5 stars awarded by 1862 reviewers
  • 4 stars awarded by 651 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 63 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Farmsteve gave this product an overall rating of 5 / 5

Claim review

Efficient and empathic staff at the cal centre

When the wind really blows and you hear the rumble as dreaded ridge tiles go ,it's very worrying but AVIVA quickly responded to my late call , a roof company came next day and made safe ,it was cold, wet and still breezy . It took another week to repair the roof but it was weather rather than the repairers . A separate repair of the smashed greenhouse followed .thanks to all at AVIVA .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

rmw17 gave this product an overall rating of 5 / 5

Buyer review

Policy with good benefits

This policy has excellent benefits and is good value for money. By getting a quote online I could choose which extra benefits I wanted and see how that affected the price. I was surprised at the low cost of the policy compared with other quotes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Ease of purchase
5 / 5

IsleofLewis gave this product an overall rating of 5 / 5

Claim review

Excellent Customer Service

Making the claim was so simple - just a phone call. Took a lot of the stress out of a stressful time. Received payment for builder within 4 weeks. He was happy with that, I was happy with that. Thank you Aviva!

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Momo gave this product an overall rating of 5 / 5

Claim review

Excellent service which I intend to recommend.

From the start of my claim until the completion was a total of 7 days.This is first class service. I would highly recommend Aviva and I will be transferring all my insurance requirements to this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Josinter gave this product an overall rating of 5 / 5

Claim review

fuss free settlement

Claim settled in full and very quickly the only complaint was that the operator who telephoned me had little knowledge of the item (gold ring) and had to pass me on to someone else, why did she 'phone me when she was not able to discuss the claim?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
3 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

By far the most competitive for comparable cover

of course the test will be if ever we need to claim, but so far so good!

I would recommend Aviva to a friend

Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pollyanna gave this product an overall rating of 4 / 5

Buyer review

Great Cover at the Price

Website very easy to navigate and there was no problem with regards to setting up the policy. Great cover at the price; and I would certainly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

moole2960le2960 gave this product an overall rating of 5 / 5

Buyer review

Easy to do business with

After experiencing a 15 percent increase from my existing insurer (how do they justify that??) I went looking for a replacement. My car insurer offered me a massive 20 percent loyalty bonus - but it was still more expensive than the quote I had got the day before WITHOUT the bonus (umm, slightly dishonest for an insurance company!) so I arrived at Aviva. Dealt with by a very professional and efficient guy who knew his stuff and really wanted another customer (others take note!) Got a great deal so very happy. High 5 to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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