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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2884 customer reviews

Rating breakdown

2884 reviews

  • 5 stars awarded by 2039 reviewers
  • 4 stars awarded by 684 reviewers
  • 3 stars awarded by 68 reviewers
  • 2 stars awarded by 29 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Maurice gave this product an overall rating of 4 / 5

Buyer review

Home insurance

Excellent customer service it was easy to set up my new home insurance but i was hoping for a cheaper price as i have my car insurance with Aviva. Hopefully the cost will decrease to a decent level after the first year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kerrsa gave this product an overall rating of 5 / 5

Claim review

Excellent Service

After never claiming on home insurance, I had to make 2 claims in a week. I can not fault the service, claim was dealt with quickly, appointments booked, work done to a very high standard. Thanks you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

CaptainBirdseye gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Purchased this product after obtaining many other quotes on line. The price was very similar to other providers on a like for like basis. The deciding factor was the service & help we had after my wife had an accident in her car, it could not be faulted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

northerngoddess gave this product an overall rating of 5 / 5

Buyer review

Nothing too much trouble

I really appreciated the politeness and the efficiency of my contact and the willingness to fit in with my requirements.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Charlie gave this product an overall rating of 5 / 5

Claim review

Great customer service

I would say that my claim was resolved very quickly. Aviva staff were excellent, very understanding and compassionate. Everything was sorted and replaced within 2 weeks.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

pudsey gave this product an overall rating of 5 / 5

Buyer review

Great Price V existing insurer for same cover

I had insured my cars with Aviva for many years but insured my house with a specialist 50+ broker. I thought that this would be the best I could get but with Aviva discount for taking a 2nd policy with them I was very happy with their offer , the best I could get on the market.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Capandmat gave this product an overall rating of 4 / 5

Buyer review

Good customer service

Good telephone service friendly experience however I still await actual paper policy some 10 days after I have paid

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hi, sorry to see you haven't received your paper documents yet. These are usually received within 10 working days of starting the policy, so I do apologise if there has been any confusion there. I have sent a new copy to your home address, but in the meantime you are able to access all of your documents via your online MyAviva account. If you have any other problems please don't hesitate to contact us directly. Thank you

Nicki, Aviva Online Team

Matchplaymick gave this product an overall rating of 5 / 5

Claim review

Excellent claims process.

The claims process in place at Aviva is probrobly second to none. As long as the correct documentation is produced to support the claim it is a stress free process. I can only recommend them to friends and family in future and thanks to Heather for her excellent customer services work.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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