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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3078 customer reviews

Rating breakdown

3078 reviews

  • 5 stars awarded by 2203 reviewers
  • 4 stars awarded by 678 reviewers
  • 3 stars awarded by 84 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Homesweethome gave this product an overall rating of 5 / 5

Buyer review

Excellent service and value

Quick and easy and provided a very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Homesweethome

David51 gave this product an overall rating of 5 / 5

Claim review

Claim for water damage to walls, ceiling and flooring

Claim submitted following water damage to walls, ceiling and flooring. An assessor visited our property within the first 7 days. Repairs were delayed until our return from holiday which fitted with our arrangements. The repairs were split between Aviva's contracted tradesmen and a flooring specialist selected by ourselves. The repairs were carried out to a very good standard and we received a fair contribution for our personal expenditure. We were delighted with the excellent service we received from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

David51

Vigilon gave this product an overall rating of 4 / 5

Buyer review

Switched to Aviva

Very easy to st up and great value compared with previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vigilon

A customer gave this product an overall rating of 5 / 5

Buyer review

Easy to purchase and good website

Website was easy to use and allowed me to alter the details of the home insurance easy to be able to figure out if it was worth taking out certain items.

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Relievedcyclist gave this product an overall rating of 5 / 5

Claim review

Better than I could ever have hoped!!!

I have heard horror stories of people trying to claim from other companies when bikes have been stollen, I have high end bikes worth a small fortune, they covered these without question, I had new for old replacements within weeks and the customer service was second to none! The first time I phoned up I was preparing for a battle, expecting everything to be challenged, not the case at all, once I had provided receipts and pictures they could not have done more to help...I have recommended Aviva to all my cycling friends as a result of this!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Relievedcyclist

Vivek gave this product an overall rating of 5 / 5

Buyer review

Website very easy to use. Clear directions to products and procedures.

I have been looking for home content for a while. Not been able to get clear idea and suitable insurance to buy. I got to know Aviva when I bought my car insurance and very pleased with the coverage. Then I bought Home content insurance from Aviva as well.Very happy with Aviva and highly recommend their insurance products. Don't have any claim experience but hope it would be as smooth as buying.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Vivek

Charlie1147 gave this product an overall rating of 5 / 5

Claim review

Service was first class

From beginning to end the service was as good as AVIA's name. Yes top glass service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Charlie1147

MIMI gave this product an overall rating of 1 / 5

Claim review

VERY POOR

At 75 years of age have never had to make an insurance claim before, and hope I never have to again. Worst experience of my life. In view my experience I have changed my insurance company. Beware!

By:
Gender:
Female
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thank you for taking the time to leave us your feedback, it really is appreciated and valued. I'm sorry to see that you're not happy with the way your claim was handled, and I will be feeding this back to the relevant team as it's not acceptable, and I'll insist that your claim is reviewed.

Andy, Aviva Online Team

MIMI

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