Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3103 customer reviews

Rating breakdown

3103 reviews

  • 5 stars awarded by 2215 reviewers
  • 4 stars awarded by 694 reviewers
  • 3 stars awarded by 83 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 79 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews

Derek gave this product an overall rating of 4 / 5

Buyer review

Great customer service and price of product

Excellent cover for a very reasonable premium compared with other providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Derek

Stephen gave this product an overall rating of 5 / 5

Buyer review

Excellent

Speaking to the advisor was easy and making my selection was made easy by the information given by the advisor. Great customer service, would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stephen

Handyman gave this product an overall rating of 5 / 5

Buyer review

Handy Andy

The easiest insurance purchase I've ever made,& great value too. It only took 5 minutes to complete the deal, & the call centre is staffed with people who have English as their first language.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Handyman

Claire gave this product an overall rating of 4 / 5

Buyer review

Customer

One of the easiest applications online . Great service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Claire

JulieF gave this product an overall rating of 5 / 5

Buyer review

Highly recommended

Prices are competitive - especially when you have more than one product which offers a discount. The staff are so friendly and helpful - no hard sales! Some friends have also arranged their insurances on the back of my recommendation and they're also really happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JulieF

coyg gave this product an overall rating of 4 / 5

Buyer review

very good customer service

very good customer service very easy to complete home insurance

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

coyg

BaggiePick57 gave this product an overall rating of 4 / 5

Buyer review

Worthwhile

They give good discount ifyou have got other products with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BaggiePick57

Bulldozer gave this product an overall rating of 5 / 5

Buyer review

Fantastic unbeatable service

It's a pleasure to be guaranteed of unbelievable, uncompromised service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bulldozer

Back to top