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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2138 customer reviews

Rating breakdown

2138 reviews

  • 5 stars awarded by 1576 reviewers
  • 4 stars awarded by 424 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 62 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 5/5 based on 2138 customer reviews

Rosie gave this product an overall rating of 5 / 5

Claim review

Great customer service

Everybody involved in the claim, were very helpful and polite, no complaints at all how the claim was handled.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rosie

edmonton gave this product an overall rating of 5 / 5

Claim review

Contents Claim

Professional, friendly and informative advise from your Customer Service Claim Dept. Claim against my Contents Policy paid immediately by bank transfer once agreed. Well done and thanks. I do hope that you will not be increasing my premiums or excess as a result of my claim !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

edmonton

Antoine gave this product an overall rating of 1 / 5

Claim review

A legitimate claim refused

An electronic device was used to access the boot of my car which enabled the thief to steal my golf clubs etc. There have been a number of recorded incidents in our vicinity of a similar nature but Aviva chose not to honour my claim, in full, using "there were no signs of forced entry" for their decision. Having spoken to 2 other victims of this crime I was informed that they received full compensation according to the terms of their insurance. Hence my dissatisfaction with Aviva.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see that you're unhappy with the outcome of your claim. Our claims team are currently looking in to this and will be in touch with you shortly to discuss in more details. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Antoine

Lipstickqueen gave this product an overall rating of 5 / 5

Claim review

Fast and efficient

The claim was dealt with very efficiently .All follow ups where carried out promptly.No fuss just great job done.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Lipstickqueen

Mickeyfinn gave this product an overall rating of 5 / 5

Claim review

Great claim process

I was dreading claiming but suprised how easy it was very friendly staff always got thru to quickly a real person on the phone very pleased I wish more bigger companys can take tips from their customer service. Claim resolved within hours. don't go anywhere else for your policy aviva are one of the cheapest as well. 5 stars all the Way! !!.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mickeyfinn

Disgusted gave this product an overall rating of 1 / 5

Claim review

Dreadful Service

I had a water leak at the end of August. Job still not completed. No co-ordination at all between trades. I handled the job myself. Only positive comment I can give Aviva is that they were fair with replacements of kitchen equipment. Most stressful time having work done, no consideration for customers. Terrible, terrible service

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
4 / 5

I'm very sorry to see your review and have asked our team to investigate and update you directly. I'm not sure what the hold up has been but this is not the level of service we would hope to provide. I hope everything is back on track for you swiftly

Dave, Aviva Online Team

Disgusted

Celandine gave this product an overall rating of 3 / 5

Claim review

First experience

The standard of repair work was excellent but time factor much too long. No lights in affected area for the four darkest months of the year more than inconvenient. This is my first experience of a household insurance claim and that was a bit shocking.

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm sorry to see it took longer than you expected to resolve your claim. I have asked our claims team to investigate and see what caused the delays and what we can do to prevent it happening again in future

Dave, Aviva Online Team

Celandine

Twertonian gave this product an overall rating of 5 / 5

Claim review

Claim for a stolen camera and lens.

An absolutely brilliant service and result, claim settled in full and to my satisfaction and within six days i received my replacement photographic equipment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Twertonian

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