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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2682 customer reviews

Rating breakdown

2682 reviews

  • 5 stars awarded by 1952 reviewers
  • 4 stars awarded by 554 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 29 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Chip gave this product an overall rating of 5 / 5

Claim review

Excellent, excellent,excellent!

First class service. Courteous staff and very efficient. Could not fault the way Aviva dealt with our claim in any way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Chip

Mac52 gave this product an overall rating of 4 / 5

Buyer review

Clear Website

My First Visit to The Aviva web Site left me with a very favourable impression. Very clear and direct. Simple to complete with a lot of Basic infomation already entered. Good Value too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mac52

Jogger43 gave this product an overall rating of 5 / 5

Buyer review

Good customer service

Easy to deal with,had a slight problem, but was Soon dealt with quickly Very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jogger43

Charlie gave this product an overall rating of 5 / 5

Claim review

Good and fast service

Excellent service over telephone, quick response. Assessor came out after 4 days and carpet replaced after 2 weeks. The only criticism I have is I didn't get the payment back for the plumber I called out, and I had to but my own wooden threshold. But overall service excellent

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Charlie

Rambo gave this product an overall rating of 4 / 5

Buyer review

Website easy to use

The website was so easy to use I didn't even have to speak to customer services for any clarifications. I chose Aviva because I already have 3 different policies on the go with them and find them very user friendly and good customer services if and when required. Recommend them always.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rambo

Magister gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Good quality support on the phone to review and renew existing policy with some minor ammendments. Worked hard to ensure service was swift and efficient. Renewal overlapped existing (non-fault) claim amd the i plications of this to no NCB was clearly explained and no dramas.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Magister

Kaley gave this product an overall rating of 5 / 5

Buyer review

Excellent

Very professional and friendly . Easy transaction.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaley

Lez1397 gave this product an overall rating of 5 / 5

Buyer review

Chat line great

Started trying to insure my two cars but it would'nt recognize my personal No plate so had to go on the chat line. All sorted and quite happy with the deal. He then asked about home insurance could he give me a quote for that as well. went through the usual questionnaire and was more than happy with the quote as I got a discount because I had my cars insured by them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lez1397

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