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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2069 customer reviews

Rating breakdown

2069 reviews

  • 5 stars awarded by 1411 reviewers
  • 4 stars awarded by 539 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Casper57 gave this product an overall rating of 5 / 5

Buyer review

Great value

Very easy transaction and complete peace of mind. I would highly recommend Avivas products.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kitty gave this product an overall rating of 5 / 5

Buyer review

Great customers

So pleased with the amount saved by switching to Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer gave this product an overall rating of 5 / 5

Buyer review

Happy customer

Switched to Aviva after being disappointed by a well known insurance that does or appear on comparison sites! First class Customer service and website

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Jax63 gave this product an overall rating of 5 / 5

Buyer review

Very happy

I'm very happy with the policy and the price was excellent. Good to be able to access my policy via MyAviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FlashG gave this product an overall rating of 5 / 5

Claim review

Great Service

We had an accident on our lounge carpet. We had never made a claim before so we were a bit apprehensive. The assessor arrived within a week, passed our claim on and the new carpet was fitted within two weeks. Fabulous service. Thank you.oe

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

gooner gave this product an overall rating of 5 / 5

Claim review

Watch repair

My wife went swimming and inadvertently forgot to wind the watch seal, hence water in watch. Had an estimate from the manufacturer and then decided to see if we could claim. Whole process could not have been easier. I was transferred to a specialist watch team who suggested we accept all of the manufacturer's recommendations. What I initially thought might be a problematic claim, as the bill was more than we anticipated, was handled in the most efficient and generous manner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyRoof gave this product an overall rating of 5 / 5

Claim review

Roof repair after severe wind damage

We had major ridge tile damage during heavy winds earlier this year. We contacted Aviva who sympathised but could not send anybody out to repair the damage as there was a high volume of claims. They said to proceed with repair and send the invoices by email. Once the invoices were sent the payment was swift. The whole process of getting the repairs completed was fast and efficient with minimal communication with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

bugalugs001 gave this product an overall rating of 5 / 5

Buyer review

great customer services

really happy have home insurance and car insurance with Aviva wouldn't go anywhere else really helpful and easy to talk to and to get through

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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