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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2280 customer reviews

Rating breakdown

2280 reviews

  • 5 stars awarded by 1577 reviewers
  • 4 stars awarded by 575 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 22 reviewers
  • 1 stars awarded by 49 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Vadis gave this product an overall rating of 4 / 5

Buyer review

Aviva values you

Aviva looks to be a company that values integrity and I appreciate that. Not many companies are confident enough to share on their website what customers think of their service. I was impressed reading about other people's experiences and value the opportunity to be part of a brand that aims to treat people right.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorky gave this product an overall rating of 5 / 5

Claim review

claim following burglary

Following a burglary the forced front door was firmly secured the next day and measurements and specifications taken for the necessay replacement. This was fitted within a vey reasonable time frame. Items stolen were mosly of a sentimental nature and therefore difficult to value as irreplaceable.The assessors came up with a figure that was fair and acceptable, the process was by telephone and proved very easy. My experience of and the result of this claim was first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

duckyber gave this product an overall rating of 4 / 5

Buyer review

Good service

Easy to deal with and the person on the other end of the phone was very polite.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sharon gave this product an overall rating of 5 / 5

Buyer review

Great Service

Received a quote after a follow up call from taking out car insurance, the quote was lower than I had previously been paying. The member of staff was very helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

happyme gave this product an overall rating of 5 / 5

Buyer review

Exempalary service

customer service polite, knowledgeable and efficient. Comparison to other companies I received quotes from Aviva excellent

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Birkie gave this product an overall rating of 5 / 5

Buyer review

Excellent Customer Service

Product easily understood. Excellent overall cover. Staff very helpful Price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

newcustomer42 gave this product an overall rating of 2 / 5

Buyer review

New Customer

Landlord insurance, about the cheapest around but still overpriced

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

rich1068 gave this product an overall rating of 1 / 5

Claim review

Jewelry claim handled very badly

Customers should be aware that Aviva use a company called Hallmark to value jewelry and vouchers are offered to settle a claim. These vouchers can only be used in jewelry stores that belong to Hallmark's parent company and are for substantially more than an item may actually be worth. Should you not want to accept these vouchers any cash settlement will be a fraction of the original offered settlement. Make of that what you will. I'll be very surprised if this review is published.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm really sorry to see you were unhappy with the way your claim was handled. We understand claims are stressful and endeavour to deliver a service you are happy with. As this is not the case, I will liaise with the team to understand whether there is anything we can do to help resolve matters and be in touch as soon as I know more. Thanks for taking the time to leave a review on our website.

Nicki, Aviva Online Team

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