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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2364 customer reviews

Rating breakdown

2364 reviews

  • 5 stars awarded by 1640 reviewers
  • 4 stars awarded by 590 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 23 reviewers
  • 1 stars awarded by 54 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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A customer gave this product an overall rating of 5 / 5

Buyer review

Quick and easy execution

With quite a complex requirement, I was given a rapid telephone quotation that was highly competitive. Being an Aviva shareholder, I now have buildings, contents and both vehicles with the same insurer.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

STIFF gave this product an overall rating of 5 / 5

Buyer review

GREAT HELP

the young lady i dealt with on the phonehad very good knowledge an gave excellant advice and help. there was no pressure and she did everything with very good humour. well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

angry gave this product an overall rating of 1 / 5

Buyer review

appalling home emergency

Took out home insurance policy with extra home emergency cover. My boiler broke 5 days ago. Engineer came out left me without checking boiler worked. Still no heating so rang on Friday evening to be told to ring Monday morning!! Rang Monday morning.. engineer came out who had to use step by step instructions on the internet. He did not fix boiler and caused a leak under sink by cutting pipes and trying to glue bits of pipe too big back on. Now left with grey sludge leaking under sink and no heating. Not able to get engineer yet. On phone over 5 hours.Also no heaters providedasperpolicy.

By:
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm really sorry to see you were left without heating for a period of time, this is not the normal level of service we expect our customers to receive and will be looking into this as a matter of urgency. I have passed your comments onto our claims team and asked them to get in touch with you asap. Please accept my apologies once again for the delay, but thank you for taking the time to leave a review and bringing this to our attention.

Nicki, Aviva Online Team

Montee gave this product an overall rating of 5 / 5

Buyer review

Good value for money

Definitely will recommend to others, easy to buy, competitive rate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rafiki gave this product an overall rating of 5 / 5

Buyer review

Homeowner Ins purchase

My existing policy via a broker changed insurer from Aviva to another insurer, so I tried Aviva direct. Our home is quirky in all sorts of ways, so they google earthed it, saw what I was on about and gave me the same cover for less. Aviva now have our two cars and our house direct and the site is linked in so it's easy to check everything.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jenni4sprig gave this product an overall rating of 5 / 5

Buyer review

Easiest on line

After phone calls to several insurance companies, I tried Aviva on line and did it all (less expensively) in about five minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Straightforwardlady gave this product an overall rating of 4 / 5

Claim review

Customer service good

Aviva operators who dealt with claim were great Assessor was a bit abrupt but other workman employed were great would not deal with assessor again. i felt i had to do most of the work for him and did not replace all that was needed so i had to. But Happy with aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi, Thanks for taking the time to leave a review on our site. Whilst I'm happy to see you were pleased with the service received from Aviva, it's naturally disheartening to hear you weren't as impressed with the service you received from the assessor. It's important to us that you have a smooth and stress-free claim experience so will be feeding your comments back to our assessors to ensure this doesn't happen again.

Nicki, Aviva Online Team

Monsi gave this product an overall rating of 5 / 5

Claim review

Brilliant but then again I`ve been with them for years

Reliable and helpful as ever. Seemless claim procedure with nothing at all hidden. The claim assessor was prompt and helpful. The payout was prompt.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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