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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2072 customer reviews

Rating breakdown

2072 reviews

  • 5 stars awarded by 1414 reviewers
  • 4 stars awarded by 539 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Daveh271 gave this product an overall rating of 5 / 5

Claim review

Stolen bicycle

Superb service. Claim sorted with one phone call. I received the settlement cheque within a week. In fact it it took longer for the police to contact me for details of the crime than it took Aviva to settle the claim!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Tonyh50 gave this product an overall rating of 5 / 5

Claim review

Excellent service

Our claim was dealt with courteously and speedily. The customer service team took us through the whole process, making it an easy process. The claim was settled quickly overall an excellent experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

FGrey gave this product an overall rating of 5 / 5

Buyer review

Very Satisfied

The customer service was out of this world. The person who helped me even phoned me back to follow up on what we have spoken about previously. so good to speak to a real person and not to a computerized system.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casper57 gave this product an overall rating of 5 / 5

Buyer review

Great value

Very easy transaction and complete peace of mind. I would highly recommend Avivas products.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kitty gave this product an overall rating of 5 / 5

Buyer review

Great customers

So pleased with the amount saved by switching to Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer gave this product an overall rating of 5 / 5

Buyer review

Happy customer

Switched to Aviva after being disappointed by a well known insurance that does or appear on comparison sites! First class Customer service and website

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Jax63 gave this product an overall rating of 5 / 5

Buyer review

Very happy

I'm very happy with the policy and the price was excellent. Good to be able to access my policy via MyAviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FlashG gave this product an overall rating of 5 / 5

Claim review

Great Service

We had an accident on our lounge carpet. We had never made a claim before so we were a bit apprehensive. The assessor arrived within a week, passed our claim on and the new carpet was fitted within two weeks. Fabulous service. Thank you.oe

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

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