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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2895 customer reviews

Rating breakdown

2895 reviews

  • 5 stars awarded by 2045 reviewers
  • 4 stars awarded by 688 reviewers
  • 3 stars awarded by 68 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Shadesofnorwich gave this product an overall rating of 4 / 5

Buyer review

Good telephone experience

Seems OK on paper. Everything was done in a professional matter to set up a new policy. There was some uncertainty about the definition of "is the property occupied during the day". However we hope we never have to claim and wonder how effective and sympathetic the service will be in that eventuality.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Colboy gave this product an overall rating of 4 / 5

Buyer review

Better than our renewal

Starts with a very basic standard policy, very easy and good upgrades which exceeded our previous policy at a better price. Now Multi car, building and contents all insured with Aviva. Very happy with how current claim is being dealt with by Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doughball gave this product an overall rating of 5 / 5

Buyer review

Great customer serviceal

Always helpful and don't rush to sort things out so feel you are being listen too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blessed gave this product an overall rating of 4 / 5

Buyer review

Great value house insurane

Switched provider based upon level of cover and excellent value of monet

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Grannymac1940 gave this product an overall rating of 5 / 5

Buyer review

House insurance

Looking for house and contents Insurance, the form easy to fill in and understand It covered all that I was looking for , of course with all insurance it is how a claim is handled by the company , but so far am happy with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5

compo1 gave this product an overall rating of 5 / 5

Buyer review

very happy

Hi guys my first purchase from aviva will for sure use aviva for other products one very happy chappie. Bob

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Scubagirl gave this product an overall rating of 5 / 5

Claim review

Really helpful and fast

Unfortunately this is the second time I have had to claim with Aviva on my home insurance due to theft, and I am impressed again. They surpassed my expectations in service, speed and communication.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

RonAC gave this product an overall rating of 5 / 5

Claim review

Water leak

For the moment the leak was reported Aviva and its contractors took control of the claim. Only small negative point was the subcontractor chosen for refitting cupboards let the Team down. Otherwise our room was restored to a pristine condition. Well done to Aviva and its contractors

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

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