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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2738 customer reviews

Rating breakdown

2738 reviews

  • 5 stars awarded by 1924 reviewers
  • 4 stars awarded by 660 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 27 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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A customer gave this product an overall rating of 4 / 5

Buyer review

Very Friendly and Professional

Had a very nice but professional gentlemen take me through purchasing Home and Contents Insurance, He explained anything I didn't quite understand very clearly and on the whole a very pleasant person to deal with and purchase both insurance with.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kookyhenley gave this product an overall rating of 5 / 5

Buyer review

House insurance

Very easy website to use ,price was very competitive and also very comprehensive. Overall easy experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Just what I wanted

The application was easy, the cover was great. It was a fraction of the cost of the the last company's quotation. Well done Aviva!

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bharti gave this product an overall rating of 5 / 5

Claim review

Very good cutomer service.

Very good service. Excellent custemer experrience.very quick claim Resolution.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

pitpony gave this product an overall rating of 5 / 5

Buyer review

customer service second to none.

receved a cusomery phone call. quized the agent about what i required and received a NO NONSENCE reply to my questions. the result was a poilicy that offered EVERYTHING I needed at a cost that did not cost me a morgage. BRILLIANT WELL RECOMENDED.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Writtenoffbike gave this product an overall rating of 4 / 5

Claim review

Quick resolution

Aviva paid me the money for my incidentals (new helmet etc) once I had given them the cost of replacement items. They replaced the bike through a bike shop some 200 miles away. I would have much preferred to have used my local bike shop. I would have not had to collect it from the TNT depot – they can’t deliver it as I would have to stay in all day.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi there Thanks for leaving your review. I'm pleased to hear we were able to offer such a quick resolution regarding your claim! I'm so sorry you weren't able to order a new bike from somewhere nearer. I'm not sure why this would have been; however I'll speak to our claims team to find out for you and will ask them to get in touch to discuss this further. I hope this helps. Kind Regards

Stephanie, Aviva Online Team

Crawlalong gave this product an overall rating of 5 / 5

Buyer review

Exemplary customer service

Charming and helpful telephone sales team who linked home and car insurance together. Very competitive rates. Really easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hotlips gave this product an overall rating of 5 / 5

Buyer review

Helpful staff

efficient and polite.and very good telephone manner

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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