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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2998 customer reviews

Rating breakdown

2998 reviews

  • 5 stars awarded by 2121 reviewers
  • 4 stars awarded by 707 reviewers
  • 3 stars awarded by 72 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Digger22 gave this product an overall rating of 5 / 5

Buyer review

Good experience from start to finish

Obtained original quote online but then spoke with customer services to verify a couple of points. Person I spoke with was very helpful and knowledgeable. Also very impressed with the MyAviva app that allows you to view policy documents online and make changes if required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

jb123 gave this product an overall rating of 5 / 5

Buyer review

Easy Online Use

I liked the information explanations on each section of the on line form for request for house insurance. We saved quite a lot on our previous policies. The customer service was excellent, when I did speak to an advisor, he explained everything thoroughly and went through the whole policy with me which gave me peace of mind in my choices made online. I would thoroughly recommend for both car insurance and contents and buildings insurance

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

McDaddy gave this product an overall rating of 5 / 5

Buyer review

Excellent value for money

Excellent value for money. I picked Aviva as it matched the cover of my previous insurer at a significantly lower premium. The online quote system was easy to use and very clear. I also had to speak to an advisor who was very friendly and knowledgeable about the specifics of the policy. All very easy and resulted in my making a significant saving on the renewal premium my previous insurer of 8 years was quoting.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody gave this product an overall rating of 4 / 5

Buyer review

Helpful call centre staff

Delivered clear advice to complete on line purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Jock gave this product an overall rating of 4 / 5

Buyer review

OK so far...

I have only just purchased this insurance, and I hope I wont be needing to use it, so can only comment on the ease of buying it. I went through a search engine and was pleased with the cost, only thing I noticed after purchasing was legal help is extra to the criteria I had put in, so not sure how much it would be with that added. Overall I was pleased with the ease of the experience and I am hoping to just sit back and know I am covered, but never have to find out how efficient they are under claim circumstances.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

PeterS900 gave this product an overall rating of 5 / 5

Buyer review

Very pleased

Very good value compared to my previous insurance provider's renewal cost. Easy to use and everything is online so no concerns about losing certificates etc. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

middlepark gave this product an overall rating of 4 / 5

Buyer review

Home insurance made easy

I have to say that purchasing home and contents insurance from Aviva was a quick and easy process. Each stage of purchase was very simple to understand. Very reasonably priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

happyjack gave this product an overall rating of 5 / 5

Buyer review

good value

Good value for money insurance,set up with speed and efficiency.A lot cheaper than my previous insurers,for similar cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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