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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2548 customer reviews

Rating breakdown

2548 reviews

  • 5 stars awarded by 1770 reviewers
  • 4 stars awarded by 633 reviewers
  • 3 stars awarded by 61 reviewers
  • 2 stars awarded by 25 reviewers
  • 1 stars awarded by 59 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Monkeyman gave this product an overall rating of 5 / 5

Buyer review

How insurance should be.

Have just bought Landlord insurance through Aviva and found the cover and level of service exceptional. Feel reassured that they have a 5 star defaqto insurance rating. Price was also very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tomkat gave this product an overall rating of 5 / 5

Buyer review

Great service

Great Service very easy to use either on the Web or when speaking to a customer service agent. Very helpful and friendly would strongly recommend AVIVA to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

moon gave this product an overall rating of 3 / 5

Buyer review

Good price, added benefits not great so far

The price of my insurance was good compared to other providers, and was relatively easy to purchase on-line. We decided to go for the Aviva quote also because,having already another policy with them, one online access to all the policies seemed very useful (the M&S vouchers was making the quote more appealing too). BUT the customer service and the online access to the policy proved to be not so great: My policy never appeared on MyAviva account. After several phone calls and online chats, different explanations and different versions of the problem from different operator (some very polite, others a bit less) no useful solution was offered:I had to set up 2 different accounts to view my 2 policies.(no M&S vouchers received yet, but the last customer service advisor informed me they are issued 30 days after the policy started, not 10 days as stated from a previous operator). Summary: Customer service and consistency of the information given is not their strength, but the price is good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hi, thanks for taking the time to give us your review. I've sent you an email to take some details so we can look into this for you. As soon as I get your response I can hopefully get everything resolved for you

Dave, Aviva Online Team

Daizydog gave this product an overall rating of 5 / 5

Claim review

Excellent service

A hole in a conservatory roof in really windy weather was dealt with quickly and efficiently. A same day temporary repair, which was excellent, and finally repaired after Christmas at our convenience. Engineers very polite and excellent at communication. We were kept up to date at all times with 'phone calls and e mails.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

lubyloo gave this product an overall rating of 5 / 5

Buyer review

Easy to use website

very good quote and simple to use website. Did not take long at all and I am very happy with Aviva. Would definitely recommend it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

dafydd gave this product an overall rating of 5 / 5

Buyer review

Very easy experience

I found the whole process of changing to Aviva for my House and Contents to be a really easy experience.The on line forms easy to use and versatile. The follow up phone call from customer service was helpful and kind, not intrusive at all. An alround good experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aeb01 gave this product an overall rating of 5 / 5

Claim review

Couldn't have been any easier

Fab service no quibble insurance. Would need to get a fantastic deal somewhere else to consider changing.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Granny1 gave this product an overall rating of 5 / 5

Buyer review

First Class Service

I have had my car insurance with Aviva for several years now with no problems at all. I have had my home insurance with another company for 16 years with no claims what so ever and the prices continue to rise. At renewal time this year , I decided to get a quote from Aviva and have now chosen Aviva to be my home insurance provider. I am very happy with the policy and price and absolutely delighted with the customer service! I truly value good old fashioned manners and courtesy and Aviva provide this without fail.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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