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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3013 customer reviews

Rating breakdown

3013 reviews

  • 5 stars awarded by 2131 reviewers
  • 4 stars awarded by 711 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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shaggyhedger gave this product an overall rating of 5 / 5

Buyer review

great value

great value and very easy. polite staff who called back at exact time statad

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PCJAC gave this product an overall rating of 4 / 5

Buyer review

Easy to do

Easy to sort out and comprehensive cover at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sashthedog gave this product an overall rating of 4 / 5

Buyer review

Competitive

Good price and easy website to use. Although I ticked all of the boxes to say I did not want to be contacted I was called at home by a sales lady. This let Aviva down and nearly made me go to another company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

fantasyman gave this product an overall rating of 4 / 5

Buyer review

service freindly

very friendly staff, policy seems good hope we never need to use as we try to be careful, only as good as the day we ever use the policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Strawbgirl gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service.

Having looked at the Aviva insurance details online, I was contacted by a very professional young lady, as I did not have my details to handat that moment, she made a date to call back after the weekend.this she did,&! explained all the features of home and contents insurance, which were just right for my needs. She explained the direct debt system and concluded the call with a cheery goodbye,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Green gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Very easy to deal with and polite call centre staff

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 3 / 5

Claim review

Aviva_robbery_experience

Having been burgled, it felt like being robbed again by the insurance company. First some items were severely undervalued and replacement jewellery is nonsense as the real value should be PAID because replacement jewellery bought by the insurance company doesn't mean anything to anyone. There are other issues but too many to be able to do anything about. They were polite in their dealings with me and that means a lot to me.

Gender:
Male
Age:
55 to 64
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
2 / 5
Fairness
1 / 5

Hi, I'm very sorry to see you feel the items stolen were undervalued. I have passed your concerns on to our claims team and asked them to review your claim. As soon as we hear back from them we will be in touch.

Dave, Aviva Online Team

LadyH56 gave this product an overall rating of 5 / 5

Buyer review

Competitive

Had just received my renewal and it had gone up considerably with no claims, I have car insurance with Aviva and got a discount of my contents insurance, much cheaper and good value, even insured my son at university. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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