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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3078 customer reviews

Rating breakdown

3078 reviews

  • 5 stars awarded by 2178 reviewers
  • 4 stars awarded by 723 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Paddywak gave this product an overall rating of 5 / 5

Buyer review

Goodweek

We Are very pleased with both our policies and And find prices very competitive compared with Other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hammer1308 gave this product an overall rating of 5 / 5

Buyer review

Excellent Value

Purchased Home and Contents insurance with Aviva, offering superior cover than with my previous insurer and at a far lower cost. Very user friendly website and easy to purchase online. If you are due to renew shortly, would recommend to check out Aviva for excellent value cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

aksu gave this product an overall rating of 5 / 5

Buyer review

good customer service

Good service and good policy and I would recommend Aviva to any one who is after a good policy and at reasonable premium

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Fergie gave this product an overall rating of 5 / 5

Buyer review

Customer service of the highest order.

Excellent service and a very competitive price. I would certainly recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

MoStu gave this product an overall rating of 5 / 5

Buyer review

Excellent value

Highly recommend Aviva we have both Car and Home insurance with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy gave this product an overall rating of 5 / 5

Claim review

Exceptional Service

My claim process was painless, efficient and fast I am very sceptical about insurance companies and expected a lot of hassle during the claim but was pleasantly surprised on how stressless the process was I don't know how other insurance companies operate but i would recommend Aviva based on my experiance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

rockandrollgrandad gave this product an overall rating of 5 / 5

Buyer review

contentedcustomer

The cover provided for home insurance met my needs.Buying on line was a very easy procedure. confirmation of cover was received immediately. I would not hesitate to use the company again and would recommend their services to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigfish1953 gave this product an overall rating of 5 / 5

Claim review

Seperb, speedy service

After our lounge carpet was accidentally damage, Aviva sent round a representative who resolved the situation superbly. The process was very speedy and we now have a 'like for like' new carpet fitted. Thanks so much Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

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