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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2138 customer reviews

Rating breakdown

2138 reviews

  • 5 stars awarded by 1466 reviewers
  • 4 stars awarded by 549 reviewers
  • 3 stars awarded by 56 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 46 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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robdor1968 gave this product an overall rating of 5 / 5

Buyer review

I asked for quote on website, then phoned adviser, and found the adviser both helpful, and knowledgable

It was explained to me, that as I have motor insurance with Aviva, I would get a discount on my contents/Building policy. This made the product good value for money, and has the added advantage of bringing all my insurances together. I have them on the computer, under My Policies, so have easy access to all details.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monty gave this product an overall rating of 5 / 5

Buyer review

Good Experience

Having used the same Insurer for a number of years i found that on renewal Aviva offered a more flexible and customer friendly attitude, together with a very good deal, unlike the incumbent. Consequently a new relationship with Aviva begins.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigB gave this product an overall rating of 5 / 5

Buyer review

Custumer service

Custumer service was very helpfu...they explained every detail I didn`t understand....and I made the purchase online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

Quick and easy

The claim was handled very promptly. After making the claim an assessor came to look at the damage. I decided to use my own contractor and the claim was settled a few days later.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

TwinP gave this product an overall rating of 5 / 5

Buyer review

Home insurance sorted with no hassle

The quote process was quick and easy, I was sorted in a jiffy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grillo gave this product an overall rating of 4 / 5

Buyer review

very good presentation and customer services

Very good service and very good price ,found all information relevant for the purpose of home insurance and I would recommend without doubts to my friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bentleyboy gave this product an overall rating of 5 / 5

Buyer review

Viva Aviva

So simple to get the cover I wanted at a very fair price,with the security of a large company that does not quibble

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrcustomer1 gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Great customer service because the 'live chat' facility was really useful. Buying online was very easy and convenient. I saved significant money on the house and contents insurance, compared to my previous policy with another provider. I also got a higher level of cover with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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