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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2251 customer reviews

Rating breakdown

2251 reviews

  • 5 stars awarded by 1560 reviewers
  • 4 stars awarded by 565 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 48 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Crozzy gave this product an overall rating of 5 / 5

Buyer review

Excellent service by way of chat line.

Fantastic service by way of a chat line. I live in a listed cottage that failed Aviva's initial criteria. I contacted the chat room and received excellent service. Aviva agreed to insure my cottage. I made a considerable saving. I am glad I persisted. In addition further contact made easy by way of an 0800 number. Very impressed thus far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BAZZA gave this product an overall rating of 5 / 5

Buyer review

The Aviva experience

Aviva provided a quick polite efficient customer service experience with a competitive product. I would recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pcjs gave this product an overall rating of 5 / 5

Claim review

excellent claims procedure but beware of no claims discount

Hi i found it easy to get my claim for a patio window which got accidentally damaged by a stone that was thrown up by my mower and broke my window.Excellent service from both insurance company and fitting company.When i came to renew my policy i had lost 5 years no claims discount on the buildings part of policy SO BEWARE MAKE SURE YOU PROTECT YOUR NO CLAIMS DISCOUNT a mistake i made by accident not checking my policy.Hope this stops other people making the same mistake thanks PCJS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Madmandan gave this product an overall rating of 5 / 5

Buyer review

Easy to purchase online

So simple to sign up online, hardly any jargon and easy to follow. good price too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyISwapped gave this product an overall rating of 5 / 5

Buyer review

Recent swap

Eventually found the time to look elsewhere when my existing home insureance was up for renewal. With all the information in front of me gaining a like for like quate from Aviva was easy and the result made it an obvious choice to move.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mahseer gave this product an overall rating of 1 / 5

Buyer review

confusing on-line quote system

Had about 4 different quotes sent to me for the same policy - even when I selected and paid for the cover I was still reminded daily that there was outstanding quotes and I had time limit to activate them.

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review. Apologies that you received multiple quote reminder emails. This would have happened if you gained multiple quotes around the time you purchased a policy. I'll check your previous quotes and request further reminders stop. Apologies again for any inconvenience caused. Don't hesitate to get in touch with us if needed. Many thanks

Marv, Aviva Online Team

KenO gave this product an overall rating of 4 / 5

Buyer review

Easy clear website

Website was clear and easy to select relevant cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AliGator gave this product an overall rating of 5 / 5

Buyer review

Great claims experience.

I have been an Aviva motor insurance customer for a number of years and have been reasonably happy with the annual premiums and very happy with my claims experience which, after all, is the true test of an insurance company. When I learned that Aviva offer customers automatic discount on multiple policies I switched my home insurance this year and halved the premium (don't tell them!) compared to the renewal premium from my old insurer-and for better terms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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