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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3291 customer reviews

Rating breakdown

3291 reviews

  • 5 stars awarded by 2339 reviewers
  • 4 stars awarded by 755 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 34 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Bu11y gave this product an overall rating of 4 / 5

Claim review

First Class

I would like to thank Aviva for their professionalism and the speed my claim was dealt with.Their staff were very helpful and and kept me well informed at all times.My claim was dealt with very quickly and the payment was in my bank within a few days. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bu11y

bluegirlbrum gave this product an overall rating of 5 / 5

Buyer review

easy to use

I chose this as it's easy to use and far cheaper than my home insurance last year

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bluegirlbrum

Daffyduck gave this product an overall rating of 5 / 5

Buyer review

Helpful customer service

I would definitely recommend aviva for home insurance. When I got mine I was not sure if everything was covered that I needed but after speaking to a service adviser they went through everything and explained what was covered. They were very helpful and polite and said to call them if I had any questions. I did it on line to start with but found it better to talk to someone when I was not sure certain items were covered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Daffyduck

Bristolgent gave this product an overall rating of 5 / 5

Buyer review

Good fix

Phoned Aviva to talk to someone rather than do it on line. Worked a treat got a very competitive price and the staff were very helpful and explained the sections to the cover ok.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bristolgent

A customer gave this product an overall rating of 5 / 5

Buyer review

So easy!

Very easy to purchase and amend the policy online!!

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Felix gave this product an overall rating of 5 / 5

Claim review

Top marks

This was my first buildings insurance claim ever, I didn't know what to expect. Claim was for underground water leak. Reporting the claim to Aviva was very easy, things got moving immediately. A plumber visited the next day. I was informed that my claim had been approved within 2 weeks,. For several reasons the source of the leak was difficult to locate. The first contractor didn't seem up the mark, their work was disorganised and they wasted several weeks without finding the leak. I complained to Aviva, new contractor was sent, they did things right. Leak detection and subsequent repairs were done reasonably fast and smoothly. Aviva dealt directly with the contractors for the details of the work and the contractors had to refer to Aviva for approval of the jobs - it was reassuring for me to know at every step that the work to be carried out next was approved. During the entire process I found Aviva customer service staff approachable, supportive and sympathetic. Thanks!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Felix

jep1 gave this product an overall rating of 5 / 5

Buyer review

customer services

Really good. not pushy just informative and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jep1

Tigh gave this product an overall rating of 5 / 5

Buyer review

Time will tell

Insurance I feel is only as good as when a claim is required. I feel arriva will fulfil my hopes if needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tigh

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