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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2041 customer reviews

Rating breakdown

2041 reviews

  • 5 stars awarded by 1387 reviewers
  • 4 stars awarded by 535 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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crouch gave this product an overall rating of 1 / 5

Buyer review

left uninsured!

Application process ambiguous and misleading. upon querying policy details having received documentation. The policy was immediately cancelled leaving our home uninsured until another insurer could be found. No offer of temporary cover until another policy could be sourced, which I find a very unsatisfactory service.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see this and have sent you an email to find out more about what happened so we can learn from this and prevent it happening in the future

Dave, Aviva Online Team

AlphaBravo777 gave this product an overall rating of 5 / 5

Buyer review

Quality Service/Product

Ease of purchase great, quality cover at a great price. Customer service excellent a real can do attitude. Really really helpful staff always very friendly & willing to help. I now have Car, Life & Contents cover with Aviva. The discounts are fantastic with multi-product 20 percent off!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

caulkhead gave this product an overall rating of 5 / 5

Buyer review

easy to buy online

online buying is easy and replies sent immediately

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

flower gave this product an overall rating of 5 / 5

Buyer review

Great value deal!

I had looked at a few other insurance companies using price comparison sites. Then I decided to check out AVIVA and I'm so glad I did.They were much cheaper than other companies and yet all my things are covered,including extra value items, for a great price. The website was easy to follow, not too much insurance jargon, just simple english. I spoke to an advisor via online chat who was very helpful and gave me the advice I needed. I would recommend AVIVA to everyone!

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oldcrock gave this product an overall rating of 5 / 5

Buyer review

Home insurance with lodgers

Good cover and competitive price and on line chat was easy and answered all my questions efficiently and I was able to have a record of the content. Hope I will not need to use the claims service!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tumbleweed gave this product an overall rating of 5 / 5

Buyer review

pleasant experiance

What a pleasure to speak with a person who is polite, helpful and speaks clearly ( I'm slightly deaf), He explained everything in a way I could understand and made sure I got the cover I required. Better still it was cheaper than others I had a quote from with all the property and contents insured. I will recommend AVIVA to family and friends. I liked the way as a customer I was treated a real delight in this day and age. Well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gueneveire gave this product an overall rating of 5 / 5

Claim review

Claim

All aspects of claim dealt with promptly, courteously and efficiently. Provided with contact details in case of query - which worked! I am recommending Aviva to family and friends

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

craig gave this product an overall rating of 5 / 5

Buyer review

home insurance

Easy to purchase, very competitive and cheap. Would definitely recommend to family & friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

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