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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1978 customer reviews

Rating breakdown

1978 reviews

  • 5 stars awarded by 1349 reviewers
  • 4 stars awarded by 515 reviewers
  • 3 stars awarded by 54 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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brokendoor gave this product an overall rating of 5 / 5

Claim review

amazing service

I cannot fault the service I received. From the initial phone call requesting help to the finished repair I was very impressed with every aspect of the claim. Keep up the good work, Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Amycus gave this product an overall rating of 5 / 5

Buyer review

Home Insurance: Questions Answered with politeness and diligence

I found that the answers to my 'what if' questions were reassuring and gave me confidence to change my building and contents insurance to AVIVA The option for the receipt of hard copy documents by mail also enabled me to double check 'the small print' The mane benefit from my point of view was excellent value for money - however the claim procedure and response has yet to be tested and I hope that it may never be necessary!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

"YOU CANNOT BEAT AVIVA"

WHEN I MOVED BACK TO ENGLAND I ASKED MY BANK MANAGER WHO TO USE FOR CAN INSURANCE. HE TOLD ME AVIVA. AND I HAVE BEEN WITH THEM FOR MY CARS AND HOUSE EVER SINCE. I HAVE HAD NO BAD EXPERIENCES WITH THEM. AND THEY HAVE ALWAYS BEEN QUICK AND SEEM TO ONLY USE TOP COMPANIES TO PUT WHATEVER IT MAYBE RIGHT AGAIN. AS THEY SAY, YOU ONLY GET WHAT YOU PAY FOR.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

costa gave this product an overall rating of 5 / 5

Buyer review

online made easy for all !!

A very advanced system made simple to purchase all your insurance needs at very competitive prices from a mature company which is steeped with insurance history and experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisM gave this product an overall rating of 5 / 5

Buyer review

easy and great value!

Very easy to navigate website and straightforward to purchase any extras. Have now bought car and home insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Economiser gave this product an overall rating of 4 / 5

Buyer review

Excellent product but call-back not great

I have recently purchased car insurance and home insurance from Aviva. Staff are lovely and know their stuff but on both occasions having been given a quotation by a member of staff I have asked for time to discuss the quote with my husband and was promised by the member of staff they would call me back on a given date. Each time the call back hasn't happened and I have had to contact Aviva myself and each time I have had to go through the whole policy requirements again - slightly annoying as this process takes 15-20 minutes each time! Other than this complaint, I have found the staff to be friendly and cheerful every time and have already recommended Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thanks for giving us your review and please accept my apologies for the call backs not being given as agreed. I'll be sure to feed this back to my colleagues to prevent this happening again in future. It's not up to the high standard of service we expect our customers to receive. I'm glad overall you're happy and found the advisers you spoke to friendly and knowledgeable. Many thanks

Marv, Aviva Online Team

welshiee gave this product an overall rating of 5 / 5

Buyer review

Don't bother with price comparison websites - the deal to beat them all was direct

The company I had been with for 5 years had been squeezing my quote up every year despite me not having made any claims, and when the latest quote came through it was the final straw and I called them to cancel. I had several wonderful offers with new quotes from this company but stuck to my guns as I didn't like their ethics. I then made numerous searches on online comparison sites and although lots of good deals were thrown up, and even having mentally picking a deal, I never actually took it out. It wasn't until I was browsing another money-saving website that I came across a company offering cashback. Out of curiosity I obtained a quote only to find that their offer was less that the comparison website offers, even without the cashback. It's a no brainer - why do we just assume that these comparison thingies are saving us money? Keep your gifts and cuddly toys, I'll take the cashback thanks :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

competitive price

I already have car insurance with aviva, so thought I'd give them a chance on a home buildings and contents quote. The quote on it's own was competitive, but with less excess to pay and came with vouchers for marks and spencer, no brainer!

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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