Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1951 customer reviews

Rating breakdown

1951 reviews

  • 5 stars awarded by 1328 reviewers
  • 4 stars awarded by 510 reviewers
  • 3 stars awarded by 53 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews

scottishflyer gave this product an overall rating of 4 / 5

Buyer review

No Problem Changeover

Easy to change from current rip off provider. Better value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Moriarty gave this product an overall rating of 5 / 5

Buyer review

Moriarty

Recommended very strong company that help make your life a little bit easier ...knowing that if something goes wrong .theres a better chance to put it right..!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ollie12345 gave this product an overall rating of 4 / 5

Buyer review

home insurance policy

Asked for a online quote followed it up by phone & customer services were excellent. Very helpful & polite premium purchased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sarnia gave this product an overall rating of 4 / 5

Buyer review

Buildings to let

Certainly the best customer service I have experienced in the insurance business. The products are comparable with others in scope but with a much reduced cost; it has paid to shop around. Potential customers looking for buildings insurance on houses let to tenants should note that you cannot get emergency cover (ie roof damage) . Apparently this is standard throughout the Insurance business but, I believe, should be offered as an option.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oxygenemusic gave this product an overall rating of 5 / 5

Claim review

Great Customer service

Very efficient,quick,reliable and very good expertise

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

DancesWW gave this product an overall rating of 4 / 5

Claim review

No Problem!

The other day I did something very technical with my laptop. I dropped it. Whilst it looked OK it, clearly, was in a bad technical state. Best technical guidance said ".. we might be able to get it better, if we replace/rebuild part of it...". Starting estimate £200. I rang AVIVA, found that I was covered. They could offer me a new replacement. I just had my excess to pay. I said YES, go ahead. I had the new laptop the following day. What service and it was so easy. Thank you AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Lisa0503 gave this product an overall rating of 4 / 5

Claim review

Stress less!!

I had a massive leak in October last year which resulted in the plaster being removed from the walls and a new bathroom Aviva were incredibly helpful from the moment I called them , they put me at ease at a very stressful time . Although this took a lot longer to get resolved this was down to another company outside of Aviva which delayed things my house was put back the way it was before hand would totally recommended as an insurance company .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

Skihappy gave this product an overall rating of 5 / 5

Claim review

No fuss!

The recent gales completely wrecked our greenhouse. We submitted our claim and were fully reimbursed in short order. Our new greenhouse is now up and running in plenty of time for the growing season. Thank you team Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Back to top