Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2534 customer reviews

Rating breakdown

2534 reviews

  • 5 stars awarded by 1758 reviewers
  • 4 stars awarded by 632 reviewers
  • 3 stars awarded by 60 reviewers
  • 2 stars awarded by 25 reviewers
  • 1 stars awarded by 59 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews

HappyISwapped gave this product an overall rating of 5 / 5

Buyer review

Recent swap

Eventually found the time to look elsewhere when my existing home insureance was up for renewal. With all the information in front of me gaining a like for like quate from Aviva was easy and the result made it an obvious choice to move.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mahseer gave this product an overall rating of 1 / 5

Buyer review

confusing on-line quote system

Had about 4 different quotes sent to me for the same policy - even when I selected and paid for the cover I was still reminded daily that there was outstanding quotes and I had time limit to activate them.

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review. Apologies that you received multiple quote reminder emails. This would have happened if you gained multiple quotes around the time you purchased a policy. I'll check your previous quotes and request further reminders stop. Apologies again for any inconvenience caused. Don't hesitate to get in touch with us if needed. Many thanks

Marv, Aviva Online Team

KenO gave this product an overall rating of 4 / 5

Buyer review

Easy clear website

Website was clear and easy to select relevant cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AliGator gave this product an overall rating of 5 / 5

Buyer review

Great claims experience.

I have been an Aviva motor insurance customer for a number of years and have been reasonably happy with the annual premiums and very happy with my claims experience which, after all, is the true test of an insurance company. When I learned that Aviva offer customers automatic discount on multiple policies I switched my home insurance this year and halved the premium (don't tell them!) compared to the renewal premium from my old insurer-and for better terms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Welshrobo gave this product an overall rating of 5 / 5

Buyer review

good website

As an older customer it is good to find a website that does not need all the family to help me understand. It was straight forward & easy to use - step by step. It was easy to compare with my old policy to make sure I was getting the cover I needed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Swimmer gave this product an overall rating of 5 / 5

Buyer review

Well done Aviva

Excellent value for great cover. If the claim process is as good (if needed) then Aviva have a class leading product. The uncomplicated quote process with limited questions was appreciated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gilbo gave this product an overall rating of 5 / 5

Claim review

Prompt settlement

My husband put a scalding hot frying pan on our granite work surface for just a second but it marked it. I rang Aviva and within a couple of days the assessors had called, asking us to take photos and email them to them. They quickly came back asking for an estimate, approved the work and transferred the money to our account - it couldn't have been simpler.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Maurice gave this product an overall rating of 5 / 5

Buyer review

Very helpful Customer Service

When the time came for renewal oh my Home Insurance I contacted Aviva and had a quotation for a like for like existing policy .The price quoted was very competitive and included No Claim Protection. Most of the other Home Insurance providers do not include NO CLAIM PROTECTION.I am very impressed with the customer service as they were helpful in answering to my questions to my satisfaction. I would very much recommend for their excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Back to top