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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2884 customer reviews

Rating breakdown

2884 reviews

  • 5 stars awarded by 2039 reviewers
  • 4 stars awarded by 684 reviewers
  • 3 stars awarded by 68 reviewers
  • 2 stars awarded by 29 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Webby gave this product an overall rating of 5 / 5

Buyer review

Ease of transaction

Needed to compare my previous Insurance provider's quote for renewal against Aviva's and found the difference in price was alarming!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wires88 gave this product an overall rating of 5 / 5

Buyer review

Great stuff

So easy and simple to purchase on the website, had so much trouble through comparison websites, you saved the day! thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Halfpint gave this product an overall rating of 5 / 5

Claim review

Insurance as it should be.

A pleasant experience from beginning to end, the company that carried out the repairs were very courteous throughout the repairs. ( LRL Crayford )

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

casper gave this product an overall rating of 5 / 5

Claim review

Very good service

From the moment I spoke to the Aviva claims department,it was great, no silly questions,treated as valued customer. Had a call from the assessor within 20 minutes to arrange a visit the following day. The bathroom was finished in ten days (had to dry out for three ) As they say you only know how good a company is when you have a problem. AVIVA were great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Easy to buy

Straight forward online purchase easy and pleasant experience

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wingwizard7 gave this product an overall rating of 5 / 5

Buyer review

good company

simple and painless, plus very competitive price.very good reviews for this company which influenced me heavily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Jonah gave this product an overall rating of 5 / 5

Buyer review

Nice and simple

The policy offers everything I was looking for and it was much more affordable to insure individual items than other companies I have looked at. It was easy to set up and the terms and conditions were clearly laid out. I haven't had to make a claim but I would recommend them based on service and value so far.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brasso gave this product an overall rating of 5 / 5

Buyer review

New customer

Just insured with Aviva for first time due to having car insurance with them. Not had cause yet to use then for a claim but have no doubt that they willstep up to the plate when I need them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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