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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2956 customer reviews

Rating breakdown

2956 reviews

  • 5 stars awarded by 2126 reviewers
  • 4 stars awarded by 631 reviewers
  • 3 stars awarded by 83 reviewers
  • 2 stars awarded by 33 reviewers
  • 1 stars awarded by 83 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Howard803 gave this product an overall rating of 2 / 5

Claim review

Despair

Whole claim process was poor same people that assessed the claim did the repairs so we never knew what we were entitled to

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
2 / 5
Fairness
2 / 5

I'm really sorry to see that you feel that way and have passed this to our claims team to investigate and update you with their findings. They should be in touch with you soon to get this all resolved

Dave, Aviva Online Team

Howard803

Flossie gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Very helpful and value for money compared to other companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flossie

Daisy gave this product an overall rating of 5 / 5

Claim review

A truly professional company

Recently we experienced a household fire caused by a glass ornament setting fire to our curtains and in turn the carpet. The smoke damage was considerable and we were in a state of shock. We contacted Aviva and the same day wheels were set in motion by the company. An assessor/ company liaison arrived with the manager of the fire and flood restoration company. Together they agreed upon the work to be done and the next day workmen came and began the clear up operation. Everything was taken care of in a professional but compassionate manner. We would like to thank the staff at Aviva and their subcontactors for their speed and efficiency and for returning our home back to us. A truly professional company and I have no reservations about recommending them to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Daisy

Reggie gave this product an overall rating of 5 / 5

Claim review

Could not have wished for better !!

First experience of making an insurance claim, and very concerned how it would go. Telephoned Aviva and immediately all concerns were taken away with the professional and caring conversation from the lady at Aviva. I was later called again by Aviva who advised the a company had been appointed to deal with the drainage problem and that they would be in touch shortly -- in fact within 15 minutes this company was on the telephone and again very reassuring. The whole job took some weeks but we were really impressed with the manager from the company doing all the work. Just could not expect anything better.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Reggie

Chocolatier gave this product an overall rating of 1 / 5

Claim review

Not good service

The only part of the service was the fact that someone came out immediately. It went down hill from thereon. Disagreement in reconciliation amount for estimate of works needed. Had to be chased by emails and phone calls. Eventually an amount was agreed but Payment was not received and again had to be chased. Not impressed I am afraid.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see you didn't experience the high level of service we hope to provide. I've raised this with our claims team and asked them to investigate what happened. As soon as I get an update we'll be back in touch

Dave, Aviva Online Team

Chocolatier

pmcb gave this product an overall rating of 5 / 5

Claim review

top notch no hassle support

every thing was done smoothly and with no hassle i was kept in the loop throughout the whole claims procedure

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

pmcb

Sandy gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Excellent value and excellent customer service!!! Would reccommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

A customer gave this product an overall rating of 5 / 5

Buyer review

Easy and helpful service

Competitive pricing, convenient access makes it all very customer friendly.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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