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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2680 customer reviews

Rating breakdown

2680 reviews

  • 5 stars awarded by 1874 reviewers
  • 4 stars awarded by 653 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 27 reviewers
  • 1 stars awarded by 63 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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k4zzsb79 gave this product an overall rating of 5 / 5

Claim review

House claim

Really good service, quick and easy to sort, providing information was easy and staff very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

tiger gave this product an overall rating of 5 / 5

Buyer review

Great service

Received an excellent value for money home insurance quote which is probably due to the fact that I have multiple policies (car, travel,home and landlords) with Aviva. Absolutely over the moon with all 4 policies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

afromaylesbury gave this product an overall rating of 5 / 5

Claim review

Camera crash

When on holiday in America I dropped my camera. This damagera the hardware and cause errors in the saviing of images. On return to the UK I contacted Aviva. They had the camera collected and analysed by a professional camera repair company. The result was that the camera was uneconomic to repair. I promptly recieved an new camera body and money to purchase a replacement lens. The Aviva service was excellent throughout.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Navneet gave this product an overall rating of 5 / 5

Buyer review

Home Insurance

Good quote online and lower from other providers. Good Customer Service all the time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mickey gave this product an overall rating of 5 / 5

Buyer review

1st ever welcome cold call

I had received my Aviva household policy renewal notice but had not got around to doing it because I wanted to up the value of my contents slightly. Then I received a call asking whether I was planning to renew. I said "yes" and the caller said he thought he had some good news for me. Even with the extra contents value the renewal premium came to less than last year!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hobnob gave this product an overall rating of 5 / 5

Buyer review

Easy peasy

Had a broker to do insurance before but thought I would contact Aviva myself.Very glad I did,made me feel at ease,explained everything,and got a very good deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CorporalJones gave this product an overall rating of 4 / 5

Claim review

Step by step of claim and overall assesment.

The claim was progressed from April and finally settled in October. The Asprea manager was immediately on the ball with the initial surveyor checking for dampness and assessed that dehumidifiers would dry out the room before decoration. The sub contractor Chem Dry had the dehumidifiers installed and running for two weeks, and assessed the walls as dry. May 6th saw the decorator arrive with instructions for 3 days work which was completed in a day. The following day damp spots appeared on one wall. reassess by surveyor and complete plaster removed. Dehumidifiers reinstalled then wall plastered, decorator arrived 1 week later and wall still drying so was unable to work. Decoration finally complete in October. Throughout Asprea were first class. The minor complaint was that the subcontractors having booked work weeks in advance left us unsure that they would come on the day a pre start phone call would have been good PR.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

dmas70 gave this product an overall rating of 5 / 5

Buyer review

Good effort

Having decided that my current contents/buildings insurance was too expensive, I went online to a comparison website. While Aviva was not the least expensive, I trust the company and signed up for their policy. It was simple to do. I would comment that the email system continued to pester me well after I had signed up so perhaps some adjustment might be appropriate. In the event of a claim, I hope that Aviva will be as comsumer friendly as they have been so far!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there Thanks for your review. That's fantastic to hear you're happy with the service we provided! Sorry if you received lots of emails regarding your quote. I know how annoying this can be! The reason this happens is because we email you each time you save your quote. So if you amend your quote by adding an optional level of cover and then save it, we'll send an email to confirm this. This is so you have a copy of all your quotes obtained if needed. Apologies if we sent too many in this case! I hope this helps and thanks again for choosing to join us. Kind Regards

Stephanie, Aviva Online Team

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