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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2243 customer reviews

Rating breakdown

2243 reviews

  • 5 stars awarded by 1554 reviewers
  • 4 stars awarded by 564 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 47 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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RBM5 gave this product an overall rating of 4 / 5

Claim review

drawn out--felt worn out

took ages to finish----even then some parts of the work are not to a great standard

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
3 / 5

I'm sorry the claim took longer than you expected and the quality of the repairs is not as good as you hoped for. I've spoken to our claims team and they should be in touch shortly to discuss the quality of repairs as well for you

Dave, Aviva Online Team

Gibo gave this product an overall rating of 5 / 5

Buyer review

Great

Im very happy with my policy, Aviva where quick and very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bookworm gave this product an overall rating of 5 / 5

Claim review

Efficient claim settlement

My claim was handled efficiently and sensitively throughout. All was done by phone or e mail and the responses were very helpful and quick. After the rather stressful experience of being burgled, this attitude was greatly appreciated.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Blondie gave this product an overall rating of 5 / 5

Buyer review

Blondie

Easy to use website. select cover you actually want and/or need. thus keeping cost down. basic cover for contents and building sufficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jerseytrev gave this product an overall rating of 4 / 5

Buyer review

Speak to a real person

I chose to call Aviva rather than use the on-line option. I was pleased with this as I was able to explain my particular circumstances and arrange the right type of insurance and cover I needed rather than just picking predetermined options from the on-line page.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Goddess gave this product an overall rating of 3 / 5

Claim review

Help at hand

Our claim wasn't as straightforward in that the underwriter who was coming out took ill, then there was a double booking when another date was arranged. Which caused us confusion and we had to relate this to the other underwriter involved, they were ok about it but it could have been avoided. The builder who was instructed to carry out the repair couldn't complete on the date I had taken off work because the wrong goods were ordered. Again it was dealt with and apologies were given for another day taken off work. The final job was completed to an excellent standard. Overall communication could have been dealt with better, however, the issues were always dealt with immediately and rectified. It wouldn't stop us using Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi, thanks for taking the time to give us your review, we're always working to improve our claims service and your feedback will be used in this regard. I'm sorry it didnt run as smoothly as we would have liked but I'm glad it was all resolved for you in the end. Thanks again

Dave, Aviva Online Team

MikeS gave this product an overall rating of 5 / 5

Buyer review

Changed home insurance to Aviva

We were with another leading brand for many years but they kept on ramping up the price year after year betting that we, like many clients, would not move to another provider. I got fed up with being milked and checked with a friend in the business and he gave me a list of the best providers in his view. Aviva was high on the list so I want on line which was followed by a phone call. The girl on the phone line was delightful polite and very knowledgeable. The process was easy and the result exactly what we needed with good cover tuned to our needs and at a fair price. We now have good cover an all the paperwork in order. Success.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Danny gave this product an overall rating of 5 / 5

Buyer review

Very impressed

The whole experience was simple from start to finish, the call handler was knowledgeable about the product and happy to go through every aspect of cover available with me. She also agreed to send us a hard copy of the documentation as we are not very computer literate, notwithstanding we have now mastered the MyAviva website which is simple to use and easy to follow. We bought the insurance without bothering to shop around any further. It was a good quote with excellent cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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