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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2280 customer reviews

Rating breakdown

2280 reviews

  • 5 stars awarded by 1577 reviewers
  • 4 stars awarded by 575 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 22 reviewers
  • 1 stars awarded by 49 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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sparky gave this product an overall rating of 5 / 5

Buyer review

No fuss, no prolonged wating, clear options given.

Didn't have the background hubbub of a call-centre intruding on my call. The agent was home working and the whole experience was much better. Also the agent was based in the UK which is a feature I highly value.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mogace gave this product an overall rating of 4 / 5

Buyer review

Easiest decision in a long time

I had the time to compare several suppliers and their websites. A lot of the policies and prices have similarities and some of the websites had some good comparison pages. The Aviva website is head and shoulders above the rest, very easy to use, uncluttered, no hassle from pop ups. The quality of the site had a big impact on my purchasing decision. A great job by the design and development team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doctorwaqar gave this product an overall rating of 5 / 5

Claim review

Efficient, quick and excellent service

The phone call made was the start of a super service. The assessor came out and everything was organised with dates etc. The team arrived as scheduled and the work was completed in a clean , efficient manner. The workers were really excellent and very helpful. We have not had such service in any area in the past 45 years, not just insurance but in overall customer service. I would definitely recommend Aviva to all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Nannon gave this product an overall rating of 5 / 5

Buyer review

Really helpful customer service

Got a reasonable quote online but had a few queries about itemising possessions so rang up. Didn't have to stay on hold too long and when connected, the operator bent over backwards to sort everything out. She even explained some things further and tweaked some things to get us a reduction as the online defaults weren't right for us. Very happy!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

macsen1 gave this product an overall rating of 5 / 5

Buyer review

Good Service

The web site is easy to navigate and if you want to change your mind about an item, then it's so easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 4 / 5

Buyer review

Professional Confident Guidance

I needed alternative quotes before renewal with existing insurer. The advice from Aviva was very reassuring, and although the quote was a little more than the renewal price from the current insurer the added benefits and 'professional' approach convinced me to move to Aviva.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Orybean gave this product an overall rating of 5 / 5

Buyer review

Excellent Convenient & professional Service

A first class experience with excellent helpful & well informed staff giving a super service & at a very reasonable premium. It's a pleasure to find a simple & easy to use quotation web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BettyBoo gave this product an overall rating of 5 / 5

Buyer review

Spot On!

To get a quote via the Aviva website was very simple and if you needed help while filling out the quotation, help was at hand via the online chat service. The quote was e-mailed and if you did need to alter the quotation, again this was a simple process. I got two follow up calls from Aviva asking if there was anything they could help me with - no other Company did this. The result was I got exactly the cover I wanted at a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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