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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3103 customer reviews

Rating breakdown

3103 reviews

  • 5 stars awarded by 2215 reviewers
  • 4 stars awarded by 694 reviewers
  • 3 stars awarded by 83 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 79 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Travelmad62 gave this product an overall rating of 5 / 5

Buyer review

Helpful telephone staff

Already with this company for car insurance so decided to try them for home insurance too.Fantastic, helpful telephone staff who ensured we had a like for like quote for comparison.Had no hesitation in purchasing the product.Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Travelmad62

Liesl gave this product an overall rating of 1 / 5

Claim review

Still waiting

The experience was really good until it was time to receive our claim. It was processed weeks ago and the check released on September 7th but we've received nothing I have had to pay the plumber but still don't have the claim money to cover it I've emailed the man who did the assessment and he said you've sent it but nothing it is taking way too long to be processed and I would have expected to at least have heard from you by now. I would appreciate it if this was rectified asap

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm really sorry to hear that you are still waiting for the payment from the claim that you have recently made. I am currently liaising with our claims team to see what is happening and arrange for a member of the team to contact you directly to resolve this. Thank you for taking the time to leave us your feedback.

Mike, Aviva Online Team

Liesl

Bill gave this product an overall rating of 4 / 5

Buyer review

Interim quotation

Swift & prompt action was experienced, with no problems or too many questions. Contact person was very helpful & obliging. Will be in contact for a full Buildings & Contacts Insurance quotation as & when required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

A customer gave this product an overall rating of 4 / 5

Buyer review

Great Customer Service

Aviva are always both professional and friendly, speedy service with confidence.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yogi1952 gave this product an overall rating of 5 / 5

Buyer review

On line

Was a easy to use and value for money I saved a lot

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yogi1952

kadermia gave this product an overall rating of 5 / 5

Claim review

Great Service

I was really impressed with th service offered when i really needed it and the job was done efficiently by the chosen firm to my satisfaction. I would definitely recommend Aviva to family and friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

kadermia

Home01 gave this product an overall rating of 5 / 5

Buyer review

Great Service, Lovely People

Great product - very comprehensive and a good price but the thing that sets it apart is the service. The people you speak to are so helpful, knowledge and very personable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Home01

Dave gave this product an overall rating of 4 / 5

Claim review

Good work.

Pleased with customer service. We were alarmed at the prospect of the work to be done, but apart from a short hiatus when the person who was dealing with our claim was on holiday, everything was well-handled and made easy.Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Dave

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