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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2437 customer reviews

Rating breakdown

2437 reviews

  • 5 stars awarded by 1693 reviewers
  • 4 stars awarded by 609 reviewers
  • 3 stars awarded by 58 reviewers
  • 2 stars awarded by 23 reviewers
  • 1 stars awarded by 54 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Cheeks gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

This is the first time we have had to claim insurance and the staff at Aviva could not have been more helpful.thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Pudseybear gave this product an overall rating of 5 / 5

Buyer review

Good Service

First class service and value for money without any trouble.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MaddieMoo gave this product an overall rating of 5 / 5

Buyer review

Quick and easy!

Superb overall insurance provider! Multiple policies mean I can have one place to view my documents and save money too. Staff extremely helpful and polite. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Turnip gave this product an overall rating of 5 / 5

Buyer review

Good price and excellent app

The price was much cheaper than the one from my current insurer and the app is absolutely excellent - incredibly clear, fast and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Itspog gave this product an overall rating of 1 / 5

Claim review

Very poor co-ordination

Aviva managed not to co-ordinate the parties involved in my claimLtheir in house surveyor, builder, mitigation company. Extra visits becaiuse they failed to communicate, more of my time wasted, builder are builders so their will be inconvenience but ....had to have them back to rectify poor quality works , had to chase on several occasions, had nothing in writing from Aviva not even a claim number not exactly world class " quote me happy! maybe! claim happy not me

By:
Gender:
Male
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi, I'm really sorry to see your review and that you didn't experience us at our best during your claim. I've raised this with our claims team to try to understand what went wrong and what we can do to prevent it happening in the future. Thank you for taking the time to give us your feedback it will help us improve our service

Dave, Aviva Online Team

Gemini gave this product an overall rating of 5 / 5

Buyer review

Good Insurance

Wish I'd moved sooner as I found it easy to move and have saved money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maven gave this product an overall rating of 5 / 5

Buyer review

Easy to set up

Home insurance was recommended by a friend, and I was surprised by the cover provided. I saved a great deal of money, and the policy was so easy to set up .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikeyorks gave this product an overall rating of 5 / 5

Buyer review

Excellent price

I haven't compared my structure / contents policy for several years - as my existing policy seemed good value and didn't require me to assess re-building costs etc. Decided to do the arithmetic this year and was pleasantly surprised to wipe a third off the cost whilst maintaining exactly the same level of cover. Equally pleased at the simplicity of purchase as adding / subtracting options was really easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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