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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3064 customer reviews

Rating breakdown

3064 reviews

  • 5 stars awarded by 2167 reviewers
  • 4 stars awarded by 721 reviewers
  • 3 stars awarded by 73 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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jane gave this product an overall rating of 5 / 5

Claim review

Great subcontractors

My claim was handled quickly and efficiently by Aviva and unlike when I had a claim several years ago, the contractors they used were also very helpful, efficient and did a really good job of putting our bedroom and lounge back together following a burst pipe.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

CHIPPA7664 gave this product an overall rating of 5 / 5

Buyer review

YOU CANNOT GO WRONG WITH AVIVA

THERE ARE NO NEGETIVE, I WOULD STRONGLY REC VIVA FOR HOME AND CAR POLICY! AS THAT IS WHAT I HAVE JUST DONE, EXCELLENT ALL ROUND CHIPPA7664

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredyninefingers gave this product an overall rating of 5 / 5

Buyer review

Viv-a-aviva

Had a great home insurance quote conversation with a lass from aviva customer services...... She was very pleasant,polite with a sense of humour,God knows what her name was,I havn,t the foggiest,but she knows her game........ I'd definitely recomend them,keeps a few hard working insurance professionals in work.....bonus! I bought 30 quids worth of goodies from m&s with my vouchers,QUALITY!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Jacknick gave this product an overall rating of 5 / 5

Buyer review

Happy customer

I was pleased with the whole insurance thing and how easy it was made by aviva to take out insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slurp gave this product an overall rating of 5 / 5

Buyer review

A good company you can rely on

One of our neighbours had his house burn almost to the ground over a year ago and they have only now started rebuilding - when you see something like that you want to make sure your insurance is with a good company like Aviva that you can rely on.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnofGaunt gave this product an overall rating of 5 / 5

Buyer review

Great value

I was very pleasantly surprised to discover that Aviva's quote was significantly lower than those I had obtained on a comparison website and the terms were excellent too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amin gave this product an overall rating of 5 / 5

Buyer review

Customer satisfaction

excellent company to deal with, I have my car and house insurance covered by Aviva...Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Muddles gave this product an overall rating of 5 / 5

Buyer review

Home Insurance

Good helpful advice. Advisor had good knowledge and was very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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