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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1978 customer reviews

Rating breakdown

1978 reviews

  • 5 stars awarded by 1349 reviewers
  • 4 stars awarded by 515 reviewers
  • 3 stars awarded by 54 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 41 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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K8ties gave this product an overall rating of 5 / 5

Buyer review

Easy & friendly

I was impressed by Aviva when I changed to them for a car multi policy saving a substantial amount last summer. I was delighted to find the process of reinsuring our house was just as easy, I started online but clarified by phone.The help given was friendly and professional. I also saved a substantial amount on the premium. This company will be first on my list for insurance purposes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

saltandpepper gave this product an overall rating of 5 / 5

Buyer review

First class experience

Website is very easy to use and once you receive your quote it is a simple matter to go back in and ammend berore commiting to an order. After my first quote I retuned to edit and added a few features and still saved myself some money. I had one call from customer services aftter my quote but by this time I had placed my order. When I mentioned this the lady was very pleasant and checked her computer to reassure me that everything had gone through OK.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigRed gave this product an overall rating of 5 / 5

Claim review

Restored faith in Insurance

We have had Home & Contents cover for years with no need to claim. Unfortunately we needed to claim just before Xmas 2013. We suffered theft and property damage whilst our teenage son had invited people into the house, whilst we were out for evening. Items were new smartphone,mp3 player, & netbook computer. Despite busy holiday period, my online claim was responded to quickly with phone back from Aviva. After I emailed copy receipts to Aviva, they agreed to pay my claim less agreed excess very quickly. Received PC World voucher to full value of ipod, and the remainder of claim (including my lost microsoft software), by bank transfer within a week of discussing claim with the advisors. They were very helpful over phone, offering to source an equivalent laptop, if I preferred, but agreed to settle in cash, so that I could choose replacement item myself. Very happy with service from Aviva, and friendly helpful attitude shown by all the staff I spoke with. Would definitely recommend.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Allsparksandwires gave this product an overall rating of 5 / 5

Claim review

Great Service when you really need it!

On the 23rd December we watched our tallest tree sway and then fall towards our neighbours house destroying our garden workshop in the process. We were in the middle of a storm when I contacted Aviva by telephone. I was able to arrange for a surveyor to visit an get help regarding what I could do to make the area safe. Once the surveyor had visited, we were able to start getting site cleared and arrange quotes. The surveyors were very helpful and professional. We were able to accept the first offer of settlement as I was happy that a fair assessment of the damage ad been achieved. This is the first time I have ever claimed on my house insurance in the 30 odd years. I am very pleased that I put my faith in Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Andy gave this product an overall rating of 4 / 5

Claim review

Excellent claims service

The claims surveyor was excellent and most considerate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

pleasuredoingbussiness gave this product an overall rating of 5 / 5

Claim review

Wonderful Company to deal with

Unbeatable service and results, easy as 1-2-3 Will always have Aviva watching my back.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

wigwam gave this product an overall rating of 5 / 5

Claim review

Unbelievably good attitude to the customer

From beginning to the culmination of the claim, supportive and helpful all the way. I can only say good things about dealing with AVIVA. .Fantastic!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

robbie gave this product an overall rating of 5 / 5

Claim review

excellent claims service

Everything handled quickly and fairly. Money arrived before it was expected

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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