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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2886 customer reviews

Rating breakdown

2886 reviews

  • 5 stars awarded by 2086 reviewers
  • 4 stars awarded by 607 reviewers
  • 3 stars awarded by 80 reviewers
  • 2 stars awarded by 31 reviewers
  • 1 stars awarded by 82 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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leicsinsurer gave this product an overall rating of 4 / 5

Buyer review

leicsinsurer

Very easy to purchase from a quite simple website very easy to use. Price was good. The proof of how good the insurance is, when I have to make a claim!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

leicsinsurer

Piranha gave this product an overall rating of 5 / 5

Buyer review

Speedy and Easy

Needed to sort out contents insurance on my flat as I have rented it out. Got a quote on line - very efficient and easy to use web site . The quote represented excellent value - whole job sorted very quickly !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Piranha

Davies gave this product an overall rating of 5 / 5

Claim review

Fast and efficient service

Following thefts of bikes from our garage, Aviva dealt swiftly with our claim, immediately putting us in touch with a company who could secure our garage and later repair the damage. Aviva also go the bikes replaced very quickly. All in all, great customer service. Very helpful.

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Davies

Joner gave this product an overall rating of 5 / 5

Claim review

No red tape.

My claim with Aviva was dealt with in a professional manner and and they made me feel like they actually cared. I had to contact them a couple of times during the claim and both times they were able to give good advice and responded as quickly as possible. This was our only ever claim so we have nothing to compare it against but i would highly recommend them to anyone who was looking for insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Joner

axis gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Excellenr service and great value for money A+++++++

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

axis

Proteus gave this product an overall rating of 4 / 5

Buyer review

Ease of purchase

No hassle online insurance, but agent should not forget they are dealing with laymen, who could do with some advice, when it comes to a complex policy such as contents insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Proteus

Misty gave this product an overall rating of 5 / 5

Buyer review

Excellent Choice

Purchased home insurance from AVIVA which was at an affordable cost and contained all the essential features.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Misty

Wetnosewheatie gave this product an overall rating of 5 / 5

Claim review

Great service

Excellent service and review and payment of claim recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Wetnosewheatie

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