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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2043 customer reviews

Rating breakdown

2043 reviews

  • 5 stars awarded by 1389 reviewers
  • 4 stars awarded by 535 reviewers
  • 3 stars awarded by 55 reviewers
  • 2 stars awarded by 19 reviewers
  • 1 stars awarded by 45 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Gibbo gave this product an overall rating of 5 / 5

Buyer review

Great insurance.

I have several insurance other products with Aviva and particularly like the way the more products you have the greater the savings. Also like talking to British operators who understand my needs and are great to chat to - well done for employing British people in the UK.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Holly116 gave this product an overall rating of 5 / 5

Buyer review

1st class

Again 1st class from start to finish. Best value for money and we also have car insurance with Aviva, so we get an extra discount.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tower167 gave this product an overall rating of 5 / 5

Buyer review

House insurance

I initially went onto the website to get a quote for house insurance, both buildings and contents. It was easy to get round and as I needed to speak to an advisor, I phoned them up. The gentleman was extremely helpful and went through everything with me, in great detail. I accepted the policy and as he stated I received it a few days later. I checked it through and as everything was as required I now have my new policy waiting to start in a few days. I found the whole process easy to complete.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chrism gave this product an overall rating of 5 / 5

Buyer review

Good Value Package - very easily purchased

I have moved from a relatively expensive but very comprehensive product to a more standard policy with Aviva. Having never made a claim and considering I only really want to cover the 'catastrophes of life' this is just the sort of product I need. I particularly like the ability to manage my policy on-line and the no claim discount. One of the biggest issues for me has always been to discover how good my insurer will be when it comes to making a claim - the openness Aviva show in this respect is welcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jinty gave this product an overall rating of 5 / 5

Claim review

Got a problem ? Leave it to the experts.

The claim process was simple and hassle free. The only criticism was the voucher system where you had to purchase from selected outlets for replacements.Staff were only pleased to help

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

holidayman gave this product an overall rating of 5 / 5

Buyer review

excellent communication

It was one of the most clear explanations from an African person Her command of English was exceptional of which I congratulated Her at the end of the presentation,I have to say also that instead of Me trying to get a price that was exceptable it would be better that you first give your best quote not your highest if I had excepted the first quote given I would of been paying substantiality more for the same insurance benefit.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

codger gave this product an overall rating of 5 / 5

Claim review

Service as good as the insurance quote.

I made a claim soon after insuring with Aviva (bit embarrassing) which was due to the theft of my son's mobile phone and iPod. The call centre staff were very helpful and polite and told me what to do, regarding blocking the phone and the claim procedure. When the phone was blocked, the claim was paid out (with a new equivalent phone and voucher for the iPod)...Great service from Aviva and their customer service staff.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Manchesterdave gave this product an overall rating of 4 / 5

Buyer review

Good product at excellent price

Premium competitive for good quality cover - good customer service - would be excellent other than for a promised paper policy not being sent when originally requested

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi, I'm sorry to see you did not receive your documents in the post and am working to understand why this was and ensure they are sent out again for you

Dave, Aviva Online Team

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