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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2430 customer reviews

Rating breakdown

2430 reviews

  • 5 stars awarded by 1782 reviewers
  • 4 stars awarded by 492 reviewers
  • 3 stars awarded by 65 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 65 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Telboy gave this product an overall rating of 5 / 5

Claim review

Unbelievable service

Registered claim online and within an hour received a call to fully process claim. Replacement of damaged item received less than 24 hours later. Unbelievable !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Telboy

stressedcitysupporter gave this product an overall rating of 3 / 5

Buyer review

Simple Home & Contents Insurance

The most difficult part of Insurance supplier selection, I find, is ensuring that you are getting 'like for like' cover. I found that the Aviva website had grouping and value in a similar layout to my previous Insurer so it was re-assuring to know that the cover would be similar and often better. When this was completed it was also good to find that the cost was also cheaper than before, although not by much. With regard to cost, I am also aware that some Insurers offer incentives to attract new customers so it will be interesting to find at the renewal anniversary whether Aviva do this! I am also reticent to recommend suppliers to friends and relatives as Insurance is really a personal choice to what seems best for you. I have to say however that the Aviva website does make it an easy task to arrange cover and I can recommend the process. Finally the whole experience can only be really judged by the service given should a claim be made. Hopefully I will not need this service.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

stressedcitysupporter

Pillers gave this product an overall rating of 5 / 5

Claim review

painless process

claim after storm Katie . clearly explained , responded to very quickly and claim paid in 48hours . Bravo top service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Pillers

A customer gave this product an overall rating of 5 / 5

Buyer review

great service

very easy to understand,great customer service,and great value.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MissB gave this product an overall rating of 5 / 5

Buyer review

Great insurance company

When I asked a few friends about Home Insurance, they all suggested AVIVA as they already are customers and all of them are very satisfied with AVIVA Customer Service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MissB

lostinItaly gave this product an overall rating of 5 / 5

Claim review

Excellent Service

Very helpful when dealing with all issues, courteous and professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

lostinItaly

Catlady gave this product an overall rating of 5 / 5

Claim review

5* company

I cannot believe how quickly Aviva sorted out my water leak. After trying to get the leak ( under kitchen floor) sorted with home emergency cover, a plumber and water company I was loosing the will to live. The minute I phoned Aviva they took control. I had surveyors round by 7 the next morning followed by a plumber and carpenter. Customer service cannot get any better. Everyone was so helpful and I was kept informed of what was going on. I moved to Aviva because of the brilliant quote they gave me for home and car insurance. It was the best decision I have made.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Catlady

fletch gave this product an overall rating of 5 / 5

Claim review

great service

aviva made making a claim so easy but just waiting to see if premium goes up with renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

fletch

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