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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3163 customer reviews

Rating breakdown

3163 reviews

  • 5 stars awarded by 2238 reviewers
  • 4 stars awarded by 741 reviewers
  • 3 stars awarded by 77 reviewers
  • 2 stars awarded by 31 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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rachel2605 gave this product an overall rating of 5 / 5

Buyer review

Customer service

Very helpful staff on phone, policy well explained. No hard sell.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfer gave this product an overall rating of 4 / 5

Buyer review

Comprehensive cover and service to match

Comprehensive cover, it's always difficult to compare one insurer with another, good thing with Aviva is that it set the bench mark higher than the rest so when you consider the competitive pricing we believe we got a great deal. Nice people to do business with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bunito gave this product an overall rating of 4 / 5

Buyer review

Excellent service and value

Very efficient website and customer service-great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sprouty gave this product an overall rating of 4 / 5

Buyer review

Easy to arrange

Been putting up with sill y quotes from my past insurer, a bank and thought I would give these a try as I had just arranged my car insurance for a further year........for a like for like basis this was considerably cheaper

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fernsideperson gave this product an overall rating of 5 / 5

Claim review

Great service

Aviva dealt with my small storm damage claim very quickly and were very helpful and completely understanding. 1st class.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5

sonicblue gave this product an overall rating of 5 / 5

Buyer review

Helpful and polite service

Having researched several insurance companies at my renewal, Aviva came top of my list, with the added bonus of a generous discount when I took out annual travel insurance. The customer service team were extremely helpful and answered my questions thoroughly. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Kentman gave this product an overall rating of 5 / 5

Buyer review

Good deal

Changed to Aviva as they gave me the cover I wanted at a reasonable cost. Unlike my previous insurer I am not forced to pay for cover I do not require such as domestic staff I do not have! Overall I am pleased with the cover vs price - much cheaper than my insurer and the sales team were very helpful in dealing with my questions and honing the cover to suit my needs. What's more is I get discount for remaining a customer and purchasing other insurances with them - good customer appreciation! Highly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ravenlyn gave this product an overall rating of 4 / 5

Buyer review

Good customer service

The woman I spoke to was very helpful. The service was quick and the price very good I didn't find the "summary of the policies" very helpful when the paperwork came. Despite reading it several times I still have some confusion as to what, if any, of the "optional extras" I have although i didn't feel confused when taking out the policies. You need to look at this. The "color" thing you use is not at all helpful to me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Whilst I'm pleased to see you were happy with the service you've received, I've fed back your comments about the documentation to ensure we are continually improving this for our customers. I have also sent you an email to see if there is anything you remain unclear about so that we can discuss this. Thanks

Nicki , Aviva Online Team

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