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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2254 customer reviews

Rating breakdown

2254 reviews

  • 5 stars awarded by 1561 reviewers
  • 4 stars awarded by 567 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 48 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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scaffman gave this product an overall rating of 5 / 5

Buyer review

my opinion

In my opinion despite the fact that AVIVA are not on any comparison website I think that the products you offer are very good value and I didn't hesitate in going for it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TreethruroofReigate gave this product an overall rating of 5 / 5

Claim review

Very helpful from the start

We found Aviva to be helpful from the start of our claim, as indeed were their appointed agents. Overall a good customer service & experience

I would recommend Aviva to a friend

By:
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

reviewer1 gave this product an overall rating of 4 / 5

Buyer review

review1

Competitive if you already have other policies with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hendy gave this product an overall rating of 5 / 5

Buyer review

Quality insurance

A quality policy from a very reputable company. Easy to buy and access online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Percy gave this product an overall rating of 5 / 5

Buyer review

Easy-peasy.

Setting up the policy was extremely easy -no awkward questions, just straight forward and easy to understand.we initially reviewed our requirements online using like for like from our existing policy only to find that aviva gave additional cover to what we already had in certain sections.we then rang the 0800 number and spoke to a friendly operator in Glasgow,it was more like talking to a friend than conducting a business transaction-excellent! Furthermore The 24/7 contact is a great idea .something our previous insurer did not provide

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maui gave this product an overall rating of 5 / 5

Buyer review

Superb Customer Service

Originally obtained a quote on-line and was then contacted by an Aviva Customer Service Agent. He went through the quote with me to ensure that the cover chosen was adequate. We have other insurances with Aviva and never have any trouble contacting them. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brarsj gave this product an overall rating of 4 / 5

Buyer review

Brand new customer

In a previous incarnation as Norwich Union reputation was always good. The omens as Aviva have so far been good and up to expectations. However as with all insurances you never know how good good is until you have to make a claim which is the one thing you don't really want to do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike gave this product an overall rating of 5 / 5

Claim review

Great service

We are very satisfied with aviva and lyndsay and Cummings. The claim went through smoothly with no problems considering at the time of the claim it was at the height of all the floods.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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