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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2260 customer reviews

Rating breakdown

2260 reviews

  • 5 stars awarded by 1563 reviewers
  • 4 stars awarded by 571 reviewers
  • 3 stars awarded by 57 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 48 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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welshiee gave this product an overall rating of 5 / 5

Buyer review

Don't bother with price comparison websites - the deal to beat them all was direct

The company I had been with for 5 years had been squeezing my quote up every year despite me not having made any claims, and when the latest quote came through it was the final straw and I called them to cancel. I had several wonderful offers with new quotes from this company but stuck to my guns as I didn't like their ethics. I then made numerous searches on online comparison sites and although lots of good deals were thrown up, and even having mentally picking a deal, I never actually took it out. It wasn't until I was browsing another money-saving website that I came across a company offering cashback. Out of curiosity I obtained a quote only to find that their offer was less that the comparison website offers, even without the cashback. It's a no brainer - why do we just assume that these comparison thingies are saving us money? Keep your gifts and cuddly toys, I'll take the cashback thanks :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

competitive price

I already have car insurance with aviva, so thought I'd give them a chance on a home buildings and contents quote. The quote on it's own was competitive, but with less excess to pay and came with vouchers for marks and spencer, no brainer!

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Madgolfer gave this product an overall rating of 5 / 5

Buyer review

Insurance

I felt that the cha who rang me was knowledgeable but not too pushy - was fine overall.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

robbo gave this product an overall rating of 5 / 5

Buyer review

great

I had great service from the minute i spoke to your service personal. he was helpful clear in every thing he explained to me and not at all like some of these sales person i have had on the phone ,Thank You

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

livingdoll gave this product an overall rating of 5 / 5

Buyer review

super service

excellent service,did not try to push the policy, would recommend, I also now have my car insurance with Aviva. I think I could have saved a couple of pounds but what you get is well worth it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

joec1 gave this product an overall rating of 3 / 5

Claim review

speedy

Fast and helpful in assessing amd reviewing our claim

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
3 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

scaffman gave this product an overall rating of 5 / 5

Buyer review

my opinion

In my opinion despite the fact that AVIVA are not on any comparison website I think that the products you offer are very good value and I didn't hesitate in going for it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TreethruroofReigate gave this product an overall rating of 5 / 5

Claim review

Very helpful from the start

We found Aviva to be helpful from the start of our claim, as indeed were their appointed agents. Overall a good customer service & experience

I would recommend Aviva to a friend

By:
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

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