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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3071 customer reviews

Rating breakdown

3071 reviews

  • 5 stars awarded by 2201 reviewers
  • 4 stars awarded by 673 reviewers
  • 3 stars awarded by 84 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Jigsawboy gave this product an overall rating of 5 / 5

Buyer review

Easy Experiance

Absolutely the easiest way of insurance (house & contents) I have ever done. Felt as if I was one of the family. Aviva now has my car and house insurance. Brilliant.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jigsawboy

Zola9 gave this product an overall rating of 5 / 5

Buyer review

First Class cutomer service.

The agent that I spoke to knew the products inside out and was very helpful. I was able to increase my cover and still save money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zola9

Steve gave this product an overall rating of 5 / 5

Buyer review

House Insurance

Thorough, swift, all areas covered to our requirements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

debbiedet gave this product an overall rating of 3 / 5

Claim review

Customer Service Fair

Quick response to start with, then left for weeks not knowing what was happening. Had to make a lot of telephone calls to get work finally done. In the end they did a good job, just took a quite a while.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
2 / 5

Hi, whilst I'm pleased to see things have worked out well for you, I'm sorry about the delays during your claim. I have passed your comments back to the relevant departments to ensure this is investigated internally and doesn't happen in the future. Thanks for taking the time to leave a review on our site.

Nicki, Aviva Online Team

debbiedet

Gretel gave this product an overall rating of 4 / 5

Claim review

Bike claim

My son had a head on collision with a car while on his bike. We were very lucky that he was ok but his bike was a twisted wreck. Our insurance covered it which was great but insisted on either replacing it by mail order from Swanse or else giving us a lower cash offer, which wasn't. We took the cash so we could buy from our local bike shop. I'm still a bit sore at the lower offer although the service was quick and efficient, and courteous.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
3 / 5

Hi, I'm sorry to read what's happened but pleased your Son is ok after his accident. I have passed your comments regarding the settlement of your claim on to the relevant department and asked them to get in touch with you regarding the settlement. I hope this helps and we can draw resolution for you both. Thanks

Nicki, Aviva Online Team

Gretel

woody gave this product an overall rating of 5 / 5

Buyer review

Fantastic Value Insurance

The premium I paid undercut everyone else, and gave me great extra cover. Easy to arrange insurance, with unbelievable cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

woody

grahamb gave this product an overall rating of 5 / 5

Claim review

very good

every thing went so easy all the work done by Aviva its at time like this you no you can rely on your insurance company many thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

grahamb

HappyBunny gave this product an overall rating of 5 / 5

Buyer review

get a quote on be for renewing

A good price was given by three insurance companies all about the same. I will reinsure with Aviva if they done bump up the prices that other companies do on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HappyBunny

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