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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3288 customer reviews

Rating breakdown

3288 reviews

  • 5 stars awarded by 2338 reviewers
  • 4 stars awarded by 753 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 34 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Mike gave this product an overall rating of 4 / 5

Buyer review

Confused

I find it difficult to comprehend why most years have to spend great deal of time searching for alternative quotes. Had transferred to my recent insurer from Aviva because of lower premium now returning back. Why didn't Aviva try harder to keep me as a regular customer. Will be watching for next years premium. Will it be the lowest on the market or will I have to go through this tedious process annually.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thanks for leaving us your review. Welcome back to Aviva. The insurance rates which determine your premium can change on a regular basis, which may be why our premium offered this year is different to last years. This link on our website may help clarify what impacts your premium: http://www.aviva.co.uk/your-home-price-explained/ Hopefully next time we can be competitive for you, and feel free to get back to us if needed. Many thanks

Marv, Aviva Online Team

Mike

kuga gave this product an overall rating of 4 / 5

Buyer review

internet insurance

if you know what you want web site is easy to use all the options seem to be there easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

kuga

petrude gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

This insurer is the best insurer that I have been using and I will be telling my friends and colleagues about this great insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

petrude

MrBart gave this product an overall rating of 5 / 5

Buyer review

Good value

A lot cheaper than my previous content cover with another insurance company. Saved a fair amount with Aviva so well happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrBart

Happyjoe gave this product an overall rating of 5 / 5

Claim review

They did it ; pleasant, quick, simple.

Spilled my first glass of wine of the day, I felt bad about the waste of a good Malbec. Then it struck me - the carpe! Having tried everything I could read on the subject, concluded I had a total loss. Called Aviva, they sent an adviser round, pronto. We agreed to his proposal on the spot. Within days - new carpet fitted by local tradesmen. Nothing will bring back the Malbec but we do have a new carpet. I'll settle for that.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Happyjoe

Donna89 gave this product an overall rating of 5 / 5

Buyer review

Good vaue for money

I took this policy out as it was cheaper than last year's policy and with more benefits.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Donna89

Su3zi3 gave this product an overall rating of 5 / 5

Buyer review

Easy to do, good value

Using the Aviva site to gain home and buildings insurance was quick and simple. Adding in extra features and changing the excess level was straight forward and I could easily revert to a previous set of options with no difficulty. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Su3zi3

thimi gave this product an overall rating of 5 / 5

Buyer review

excellent customer service

Thank you very much your greet customer service and online application . It's really easy and simple, I recommend everyone about aviva,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

thimi

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