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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2129 customer reviews

Rating breakdown

2129 reviews

  • 5 stars awarded by 1458 reviewers
  • 4 stars awarded by 548 reviewers
  • 3 stars awarded by 56 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 46 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Middlezoymum gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I changed to Aviva from a high street bank- it was much cheaper and the ease with which the Insurance was taken out was brilliant- well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chouchou gave this product an overall rating of 5 / 5

Buyer review

chouchou

I was very happy with the Service I received from Aviva when getting a quote for a flat being let out

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

soopy9160 gave this product an overall rating of 5 / 5

Buyer review

Value for money

This policy was not the cheapest I found, but I prefer to insure with a well known name which I can trust. Have previously insured with Aviva and am glad to be back with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

happyjack gave this product an overall rating of 5 / 5

Claim review

A happy wife

having made a large stain on our lounge/dinner carpet I contacted Aviva by email, they were very quick to respond first by sending a cleaning specialist to try and clean the carpet but it was to bad the specialist then contacted Aviva to report, about a week later the claims adjuster came to inspect agreed the damage and said the cheque would be sent to me, two days later Aviva rang me to check my bank details and I had the claim settled the next day. Very happy and no hasstel

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jossee gave this product an overall rating of 4 / 5

Claim review

Burgulary claim

Aviva as a company was very good. Supportive throughout the process and kept in touch regularly to see how things were progressing. Only criticism I had was the firm Aviva used to do the window repairs. They were incompetent in sizing and ordering of replacement windows and although "quality" was their trademark they fell down in this area as well.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

JPRoch gave this product an overall rating of 4 / 5

Buyer review

House insurance

The website was easy to use and the details of the insurance cover were clear and understandable.The price was very competitive considering the level of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ABowler gave this product an overall rating of 4 / 5

Claim review

Good service

Initial contact with claims department was easy and very helpful. Subsequent contact with contractors was also very good. Unfortunately due to the number of contractors involved in the claim there were slight delays in the whole process. Overall though we are very pleased with the outcome

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

peewee gave this product an overall rating of 4 / 5

Buyer review

Happy with my insurance, until next year.

I have group all my insurances with one company at the moment, ie, pension ,car and now home insurance, and though they are not the cheapiest I FEEL i GET A GOOD SERVICES,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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