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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2173 customer reviews

Rating breakdown

2173 reviews

  • 5 stars awarded by 1495 reviewers
  • 4 stars awarded by 557 reviewers
  • 3 stars awarded by 56 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 47 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Cooper gave this product an overall rating of 5 / 5

Claim review

Bedroom fire.

From start to finish staff at aviva and the companies they used were all excellent. Restitution for lost goods, first offer for some goods was very much on low side, but when questioned re this company was fair. The only small complaint was carpet choice. The company only brought two samples agent did not offer any others. Was not able to tell quality of sample from tiny square. It was much a take it or leave it choice. Carpet ok but just ok. Would have prefered to use my usual supplier.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Hi Thanks for choosing to leave a review on our website. That's fantastic to hear we impressed you by providing excellent service throughout your claim. I'm really sorry to hear about the quality of the carpets and the lack of choice we offered though. I understand why you feel this way, as it's so important for you to feel comfortable in your own home with the furnishings you want. I've passed your details onto our Home claims team so they can look into this for you and get in touch. I hope this helps. Thanks ~

Stephanie, Aviva Online Team

Cleo gave this product an overall rating of 5 / 5

Buyer review

Contact experience

When I had a claim it was dealt with efficiently, and in a friendly manner. When my husband died the change of policies to my name was done to my advantage and fairly. It would take something very serious to make me change to another company. I feel that Aviva can be trusted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

corkie gave this product an overall rating of 5 / 5

Buyer review

Old Git

I found the man I dealt with very helpful. We went through all of the Policy and he explained anything I wasn't sure about. The price was good and covered all my needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rachel206 gave this product an overall rating of 5 / 5

Buyer review

The best home insurance product available

I was interested In replacing my current home insurance .. with a new provider and this offer ticked all the boxes, more cover, competit prices, M & S Vouchers for taking up the policy and able to pay on a monthly payment plan. Aviva's website is also very good as all your policy information is held in one place very clever and easy to retrieve.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Tilly gave this product an overall rating of 5 / 5

Buyer review

A GOOD BUY

A friend recommended Aviva to me as he was extremely happy with their service and staff. I visited the online site and immediately changed over to Aviva. I recommend anyone to check out their website. When my car insurance is due I plan to check out the Aviva website first.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

curly gave this product an overall rating of 5 / 5

Buyer review

Great Customer Servie

The person I spoke to was extremely helpful and gave the information I requested efficiently.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

realcustomer gave this product an overall rating of 4 / 5

Claim review

good service for water damage

I have an extension with a flat roof. During the winter we had unusual amount of rain which was accumulating on the roof and penetrated to the ceiling. A roofer company that I order refurbished the external roof. A representative of Aviva explained that the Insurance is not cover the external flat roof repair but they would fix the internal damage. I paid in advanced £200 excess fee. They sent a contractor company a team of 3 people which finished the work in one day - faster than my expectation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Erconwald gave this product an overall rating of 4 / 5

Buyer review

Excellent customer service

Website was clear, fast and uncluttered. Didn't take long to get a quote. I needed to clear up a few points with customer service before I purchased and they were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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