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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2738 customer reviews

Rating breakdown

2738 reviews

  • 5 stars awarded by 1924 reviewers
  • 4 stars awarded by 660 reviewers
  • 3 stars awarded by 63 reviewers
  • 2 stars awarded by 27 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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russty gave this product an overall rating of 4 / 5

Buyer review

Great customer service

The proof of a good policy is in the claim, as I have not made a claim yet I do not know how effective the policy is.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Oscar gave this product an overall rating of 5 / 5

Buyer review

Big saving

Having already purchased car insurance from Aviva, I checked out home insurance and achieved a significant saving for better cover. I chose to buy on the phone rather than online. The agent was able to use some information from my other policies, which simplified the process. Overall, a very positive experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Josephine gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Great customer service Matched and bettered existing home insurance Good value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

AvivaGeorge gave this product an overall rating of 5 / 5

Buyer review

Fantastic Service

I placed my pension annuity with Aviva and was delighted with their service so added car insurance and most recently, house insurance covering building and contents. With discounts awarded for multi products their prices are unbeatable and I would recommend them to anyone. Staff are all very friendly and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Manhattan88 gave this product an overall rating of 5 / 5

Buyer review

Great contents insurance.

I recently purchased contents insurance and found that Aviva gave me a good deal in what they could offer. I was also recommended from family members too who have been/are with them. Simple forms to fill out, a safe and secure company to purchase from.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

marsco gave this product an overall rating of 5 / 5

Buyer review

Fantastic Customer Service

Having to renew insurance after the death of my father who was the previous policy holder was very difficult. With the property waiting to go into probate most insures would not give me cover due to me not being the property owner. When I contacted Aviva they where understanding and did not treat the situation as a problem.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

YorkieDewsburyWestYorks gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service and very Helpfull with my request and soon had me at ease to do my transaction

Yes on the ball as to what I wanted and how things needed to be done to renew and put my new car on my policy ! Thank's.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Percys gave this product an overall rating of 4 / 5

Buyer review

So far so good.....

What I really appreciated was when ringing your service centre ..on two occasions to clarify points on cover..was the fact your staff are courteous, polite but most importantly have excellent product knowledge and are totally understandable!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

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