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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3032 customer reviews

Rating breakdown

3032 reviews

  • 5 stars awarded by 2182 reviewers
  • 4 stars awarded by 653 reviewers
  • 3 stars awarded by 84 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Flori gave this product an overall rating of 4 / 5

Buyer review

Excellent customer service team

Good phone experience Very clear on what is and is not included in the policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flori

Simplythebest gave this product an overall rating of 5 / 5

Buyer review

Great customer service and great price

Everything was great they don't up your water damage excess like other company's any you are able to select what excess you wish to pay and as low as one hundred pounds Thank you for this great service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simplythebest

CSimpson gave this product an overall rating of 4 / 5

Claim review

Home Insurance Claim

Excellent Aviva customer service from initial engagement to report the claim and agree next steps through to instruction of third party assessor/contractors to investigate,schedule & complete repair works. Works were completed to a good standard and third party were professional and easy to do business with. Only negative was that one of the insurance contractors failed to secure the property on completion of one of the days repairs and this detracted from the otherwise job well done.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

I'm very sorry to see that the house wasn't secured on one visit from the contractor. I've passed this on to our home claims team and they will investigate and update you with their findings

Dave, Aviva Online Team

CSimpson

Teecee gave this product an overall rating of 4 / 5

Buyer review

Customer service very good.

Agent who phoned me readily went thoroughly through the policy details which were clearly understood. Can't fault in any way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teecee

Ebws gave this product an overall rating of 4 / 5

Buyer review

Ebws

Good product at a reasonable price, website easy to use also a secure provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ebws

ringo4857 gave this product an overall rating of 4 / 5

Buyer review

Professional telephonr manner

An easy uncomplicated telephone call left me in no doubt I was being provided with the cover I needed

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ringo4857

Boris53 gave this product an overall rating of 5 / 5

Buyer review

excellent service

i have been with Aviva for my car insurance for a number of years and have now taken up house insurance with them I would not go any where else from start to finish the whole process is amazing

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boris53

Johnobody gave this product an overall rating of 4 / 5

Claim review

New. Retaining wall

The work was carried out with one excellent tradesman and two labourers.It was planned to complete in a 3 week period but actually took 5 weeks.The work was constructed to a high standard and I was very pleased with the completed project ,however i am surprised that neither the contractor nor the surveyor has inspected the final job.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Johnobody

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