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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2558 customer reviews

Rating breakdown

2558 reviews

  • 5 stars awarded by 1876 reviewers
  • 4 stars awarded by 520 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 69 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Scotty gave this product an overall rating of 5 / 5

Claim review

So simple and tansparent

I had to claim for accidental damage under my contents part of the policy. I rang on a Friday evening and my replacement item was delivered middle of the following week. There was no quibbling over what had happened, and it was all so very easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Scotty

Jasper57 gave this product an overall rating of 5 / 5

Buyer review

Great one to one messaging

Very easy to apply online great customer service. Fantastic one to one messaging . Would recommend highly .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jasper57

Winston100 gave this product an overall rating of 4 / 5

Claim review

Home insurance help

The claim was reviewed very quickly and the claims administrata was very helpful as was the assesser who approved the claim and it was settled very quickly would definitely recommend AVIVA to any body that asked about insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Winston100

hedgehog gave this product an overall rating of 5 / 5

Buyer review

overlook at your peril

If buying insurance was as easy and stress free then life would be a lot easier this was certainly my experience and I have nothing but praise and thanks for the gentleman who showed great patience and understanding in helping me with my requirements

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hedgehog

Teeboo gave this product an overall rating of 4 / 5

Buyer review

Very easy to set up

Very easy and quick set up online, conditions clear and easy to understand. Good price, much better than my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Teeboo

Gazza68 gave this product an overall rating of 5 / 5

Claim review

Our first ever Claim!

Having had home insurance for 25 years we were reluctant to claim but like many people unfortunately had no choice. Aviva and particularly their local loss adjuster representative were extremely fair, professional and settled the loss quickly and to our satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gazza68

Bonniedundee gave this product an overall rating of 5 / 5

Buyer review

Make comparisons

On renewing my home insurance I compared several providers but Aviva came out best. You must make sure that you are comparing like for like and don't be afraid to ask questions. Unfortunately loyalty means very little so just go with the best deal taking all things into consideration.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bonniedundee

Sandy gave this product an overall rating of 5 / 5

Claim review

Would definitely recommend Aviva

we were very happy with the way our claim was dealt with.it was just unfortunate that Christmas and New Year fell in the middle of our claim as then it seemed to take ages to finalise .The scaffording was up outside the front of our house for over 2 months.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
4 / 5
Fairness
5 / 5

Sandy

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