Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3008 customer reviews

Rating breakdown

3008 reviews

  • 5 stars awarded by 2130 reviewers
  • 4 stars awarded by 708 reviewers
  • 3 stars awarded by 72 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews

MSSIB gave this product an overall rating of 5 / 5

Buyer review

No problem using phone service

The service I received was excellent and I would recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BoBMeG4137 gave this product an overall rating of 5 / 5

Buyer review

Brilliant informative comprehensive service

Extremely helpful and knowledgeable chap answered all my questions and took great care in explaining the details of my combined policies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lavawater gave this product an overall rating of 5 / 5

Buyer review

Home and Car isnurance

I have just took out my car and home insurance with Aviva.It was very easy to do it all online and print off my own documents. i first took out my Car insurance and saved money.I then added my wifes car on and saved even more taking out the multicar option.. When my house insurance came up i have again moved to Aviva and saved even more WELL DONE Aviva ! Today i checked my email and received some Marks & Spencer vouchers for taking the house insurance out! What more can I say but I will definitely be recommending my friends to check you out!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

davvhappy gave this product an overall rating of 5 / 5

Buyer review

excellent service

have both home and travel ins with avvia, after a mistake of mine entering details online, I phoned and cover was changed at no extra cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick gave this product an overall rating of 5 / 5

Claim review

Brilliantly handled

Wonderful handling that had the claim resolved, tv replaced and closed within 8-9 days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bennie gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Great staff , very helpful, easy to set up , everything went so smoothly ,received documents earlier than expected, couldn't,t find any fault with any if the service, thanks aviva for making my life easy .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Trev gave this product an overall rating of 5 / 5

Buyer review

very good customer service

Very pleased with the whole process of changing my home insurance provider to Aviva. The whole process was easy & I saved money along the way. I would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ferrell gave this product an overall rating of 5 / 5

Buyer review

Pleasant telesales person

Was easy to do over the phone and had proof that all clauses I wanted were included in price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Back to top