Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 539 customer reviews

Rating breakdown

539 reviews

  • 5 stars awarded by 357 reviewers
  • 4 stars awarded by 133 reviewers
  • 3 stars awarded by 20 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 5/5 based on 539 customer reviews

Mickeytops gave this product an overall rating of 5 / 5

Holiday insurance

Not The cheapest on the market, but we have used Aviva for over 15 Years and we always receive an excellent service from a trusted Company. if you want cheap go get it but don't be disappointed if they don't want to help on a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mickeytops

Howard gave this product an overall rating of 5 / 5

Travel Insurance

Hi I recently purchased Travel Insurance for my wife and I. I logged onto MyAviva, the process was extremely straightforward. Instantaneously our complete set of travel documentation was available. Job done, :-) Now off to the Sun

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Howard

Onceayear53 gave this product an overall rating of 5 / 5

Value for Money

Second year in a row I have used Aviva.I have medical issues to declare and after comparing a good few companies, Aviva was by far the best value without compromising on any of the Policy features, benefits and conditions that go with the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Onceayear53

hickwf1 gave this product an overall rating of 5 / 5

Efficient service

Easy to use and efficient. Did online with no problems, Would use again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hickwf1

Disappointed gave this product an overall rating of 3 / 5

Disapointed

When I called to renew my policy I discovered I was 'out of time'. Fair enough that Aviva should have a time limit but I feel they ought to inform customers of the date when a quote will expire.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Disappointed

SoulMan gave this product an overall rating of 4 / 5

Aweful internet experience on the Aviva Web site.

We have been Aviva customers for many years having existing buildings and contents insurance. We were drawn to taking out Travel Insurance after receiving details of a discount to existing policy holders. Our problems began when we tried to arrange Travel Insurance online as an existing policy holder. Our house insurance held an old postcode prior to a change but postal address was correct. It has taken two weeks and four lengthy phone calls to sort things out. Steve on the phone has redeemed the company by taking personal responsibility to resolve the problem preventing us from taking our business elsewhere. Thank you Steve

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

SoulMan

Bump gave this product an overall rating of 5 / 5

Great service all round.

Searched many sites for my insurance needs, Car, Home and Travel. Aviva proved to be the cheapest all round. Following a recent incident in my car when a third party decided to reshape the rear end, Aviva were straight on the case, rental car arranged, repairer arranged, and no charge to myself confirmed (excess) this was all done within 24hrs of reporting the incident. Very good service. As a customer of Aviva I got a discount on my Travel insurance, All helps. I would certainly recommend Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bump

Bachannal gave this product an overall rating of 5 / 5

Travel

Insurance was what I wanted Did not have to use it this trip

I would recommend Aviva to a friend

By:

Bachannal

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