Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 491 customer reviews

Rating breakdown

491 reviews

  • 5 stars awarded by 322 reviewers
  • 4 stars awarded by 123 reviewers
  • 3 stars awarded by 18 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 21 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

Sort reviews

travelinpair gave this product an overall rating of 5 / 5

Helpful customer service

Over the past year one of us has had some health issues which are completely resolved. Other online companies didn't take tis into account and quoted accordingly. A call to Aviva customer services and an explanation as to the problems, several questions (from a real person) led to no loading at all and peace of mind that a full declaration was made.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

travelinpair

Robby gave this product an overall rating of 5 / 5

Great product.

The product gave me the type of cover I required at a very affordable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Robby

DXI256 gave this product an overall rating of 5 / 5

travel insurance

had a policy with my bank account when i went to use it they wanted a high payment on top of what i pay monthly. went online Aviva simple form, easy to complete, and list my health problems, very good price. a very happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DXI256

nick gave this product an overall rating of 5 / 5

Holiday Insurence

Very helpful and gave details and explained all the benefits and what was covered and what wasn't.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nick

Silverfox gave this product an overall rating of 5 / 5

My experience

Easy to obtain quote & purchase then access the policy documents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silverfox

Growy2 gave this product an overall rating of 5 / 5

Good insurance

Was easy to get quote online and castemer service was very helpfu when I need to do amendments to my policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Growy2

Akshi gave this product an overall rating of 4 / 5

Right product at the right price

We were looking for a reasonably priced insurance to cover our single trip. We were faced with a wealth of providers to purchase from. Aviva seem to offer a competitively priced product that seems to offer what we are looking for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Akshi

Lihp gave this product an overall rating of 5 / 5

Great value

I had searched for travel insurance that covered pre-existing conditions and this policy had the best cover for a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lihp

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