Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 514 customer reviews

Rating breakdown

514 reviews

  • 5 stars awarded by 338 reviewers
  • 4 stars awarded by 128 reviewers
  • 3 stars awarded by 19 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Melb gave this product an overall rating of 5 / 5

Great customer service

I have 3 different policies all where good value compared to other sites very friendly service if you have the need to contact them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Melb

Julie gave this product an overall rating of 5 / 5

Excellent customer service

I set the wrong start date for my travel insurance. Aviva responded to my email about the mistake within 12 hours and fixed it all up on the phone for me without any bother. The customer service officer I spoke with was so polite and could not have been more helpful. I'm considering moving all my insurance to Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Julie

Traveller gave this product an overall rating of 4 / 5

Quick and easy web site

With discount for being in the pension cost value was best around

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Traveller

mosquitobite16 gave this product an overall rating of 5 / 5

good price good service and promt response

Good all round many thanks the price was good the service was better and the response time after the incident was good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mosquitobite16

Aviva1978 gave this product an overall rating of 5 / 5

Aviva1978

I was very very happy with the services I did receive and found your services good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aviva1978

LoveTizzyCat gave this product an overall rating of 5 / 5

Have used this service for several years and have never been let down

It is a very easy service to use and the choice given is excellent too as well as value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LoveTizzyCat

Chevin gave this product an overall rating of 4 / 5

Good

Web page is easy to navigate. We've used the travel insurance before and will probably use it again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chevin

Zee1 gave this product an overall rating of 4 / 5

Average customer skills

Insurance offered what I was looking for but agent on phone fairly lacklustre In my opinion needs a bit of retraining in people skills

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sad to see your review and have passed your feedback on to the advisers manager to review the call and to give appropriate feedback and if necessary additional training

Dave, Aviva Online Team

Zee1

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