Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 507 customer reviews

Rating breakdown

507 reviews

  • 5 stars awarded by 333 reviewers
  • 4 stars awarded by 126 reviewers
  • 3 stars awarded by 19 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

Sort reviews

Zee1 gave this product an overall rating of 4 / 5

Average customer skills

Insurance offered what I was looking for but agent on phone fairly lacklustre In my opinion needs a bit of retraining in people skills

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Zee1

Amygi gave this product an overall rating of 5 / 5

Good service

I have always had good service from Aviva and a previous claim was dealt with very promptly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amygi

A customer gave this product an overall rating of 5 / 5

Enjoyed peace of mind

We needed a travel insurance policy that would specifically cover missed connecting flights abroad (which many don't). Aviva's policy includes generous cover for missed connections and the policy is very clearly worded and easy to understand, so we were confident that we would be covered and having this policy considerably reduced our stress about the journey.

I would recommend Aviva to a friend

Gender:
Female
Age:
16 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Chei gave this product an overall rating of 4 / 5

Good features!

I bought this insurance for a single trip. It includes features I would expect to see in a travel insurance policy. It was quite easy to purchase online and the travel documents were available immediately. With any insurance policy you do not know how good it will be until you have the unfortunate situation of having to claim, in this case I didn't have to.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chei

padco gave this product an overall rating of 5 / 5

Reputable company

Bought this travel insurance last week.I haven't made any claims (hoping not) so don't know what their customers services would be.It's a reputable company so should provide satisfactory service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

padco

RedbridgeBlue gave this product an overall rating of 5 / 5

Travel Insurance

Cheapest is not always the best or most appropriate insurance. I carefully reviewed the policy benefits, exclusions and cover limits of several leading insurers. Aviva (who I still think of as Norwich Union - should never have changed the name) were easily the best. I would though like a discount for not making claims.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

RedbridgeBlue

Holidayboy gave this product an overall rating of 5 / 5

Easy to purchase

Gave me everything I wanted at a good price. I did a price compare, this was not the cheapest, but had good benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Customer experience
4 / 5

Holidayboy

Happy123 gave this product an overall rating of 5 / 5

Great

Great insurance. We went on holiday to Abu Dhabi and went with Aviva as that who we have our other insurances with. They were quick, easy to use and on hand for any questions or problems.

I would recommend Aviva to a friend

By:
Age:
16 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy123

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