Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 502 customer reviews

Rating breakdown

502 reviews

  • 5 stars awarded by 330 reviewers
  • 4 stars awarded by 124 reviewers
  • 3 stars awarded by 19 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

Sort reviews

RedbridgeBlue gave this product an overall rating of 5 / 5

Travel Insurance

Cheapest is not always the best or most appropriate insurance. I carefully reviewed the policy benefits, exclusions and cover limits of several leading insurers. Aviva (who I still think of as Norwich Union - should never have changed the name) were easily the best. I would though like a discount for not making claims.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

RedbridgeBlue

Holidayboy gave this product an overall rating of 5 / 5

Easy to purchase

Gave me everything I wanted at a good price. I did a price compare, this was not the cheapest, but had good benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Customer experience
4 / 5

Holidayboy

Happy123 gave this product an overall rating of 5 / 5

Great

Great insurance. We went on holiday to Abu Dhabi and went with Aviva as that who we have our other insurances with. They were quick, easy to use and on hand for any questions or problems.

I would recommend Aviva to a friend

By:
Age:
16 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy123

JNorfolk gave this product an overall rating of 3 / 5

Needed travel insurance but no discount for being an existing customer

I needed to get some travel insurance in place for a paid for holiday - I have an Aviva car and house policy so I used the travel insurance option in myAviva and thought I was getting a discount for being an existing customer. I paid for the policy as it was needed to be in place but then asked for a quote on the standard website on a different laptop to see how much discount I got as the price would be based on not being an existing customer - it quoted me a price that was exactly the same as what I paid. I felt mislead and disappointed by myAviva.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

JNorfolk

Mynamecat gave this product an overall rating of 5 / 5

Review1

Overall good experience. It was very straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mynamecat

Gonetraveling gave this product an overall rating of 5 / 5

Easy to arrange

I set up my Travel insurance through the MyAviva app. It was so easy to do and really clear what I was covered for.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gonetraveling

A customer gave this product an overall rating of 1 / 5

Bad customer service

I tried to get more info abou my travel insurance and they never reply to me , very poor customer service after you pay your cuote

Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm sorry to see your review and have sent you an email to find out what has happened and how I can help put this right. Once I hear back from you I will do all I can to get everything back on track for you

Dave, Aviva Online team

MazM gave this product an overall rating of 5 / 5

Good value and great website

I have had my car insurance with Aviva for 2 years and have just purchased travel insurance based on good price and also easy to use website. Car insurance was hiked up the second year though without me having any accidents etc but price reduced when I called them. I so wish that Companies (not just Aviva) would not do that to regular and loyal customers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MazM

Back to top