Our tailored cover is complemented by a tailored service that's dedicated to meeting the needs of people like you.
Because the real test of insurance is when something goes wrong - our experienced claims teams are there to help whenever help is needed. We can liaise direct with your insurance broker or directly with you in the event of a claim.
When you or your insurance broker call, an incident manager will immediately take charge of the claim to get things back to normal as soon as possible with the minimum of fuss. They will take care of absolutely everything, right down to the finest detail. For instance, if you're unfortunate enough to lose a piece of jewellery, they can arrange for a specialist jeweller to create a replica piece for you. Or you can simply have a cash settlement - it's entirely up to you.
We don't quibble and in most cases, we don't trouble you with forms. The majority of our claims can be settled in a single phone call, to your choice of cash, replacement or repair. In the instances where you need further assistance, one of our dedicated claims experts will visit your home at your convenience and provide an immediate decision there and then.
We have a number of quality suppliers to meet your needs if you claim, but we're more than happy to work with your own contacts if you prefer.
We do everything we can to ensure our cover and services are perfect for you. Our claims team is accessible 24 hours a day, every day of the year, to give you the advice you need when you need it.
To find out more about Distinct from Aviva, simply speak to your insurance broker. We'll work closely with them to provide individual cover that meets your needs.
That's what makes us distinct.