My payment

How will you pay me?

We will pay you by direct credit.

If you have chosen to transfer your money to the Base Rate Tracker, we will automatically arrange to transfer the money (part or full) to your new account.

When will I get my money?

The policy is not assigned or under trust

We'll pay you on your maturity date if you return the fully completed forms (plus all the supporting evidence we ask for) at least two weeks before the maturity date. In some instances, it could take three to five days for the direct credit to clear.

The policy is assigned or under trust

If the policy is assigned, we'll write to the assignee as the policyholder.

If your policy is held under trust, you should contact the trustees and ask them to sign the declaration in section 4 of the payment release form.

You don't return your form on time or documents are missing

We can't release your money until we receive your instructions plus all the supporting evidence we ask for.

Why have you only given me an estimated amount in the letter you've sent me?

We don't know the final maturity value of your endowment until the day your policy matures. We'll calculate the value of your policy on that day. Until then, we can only give you an estimated maturity value.

Will you tell me how you calculate the final amount I receive?

We'll give you details of how we've calculated the final value of your policy in the settlement letter we send you, confirming that we've paid out your money. As we've mentioned, we can't give you a full breakdown of the final figures until your policy matures.

WM65003 09/2011

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