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Company policies

Health Insurance Compliments and Complaints

We believe that constructive comments can help us continually improve our products and services.

Compliments

We're always delighted to pass on compliments to the people you've had contact with, and it's your satisfaction that contributes to our measure of success.

So, when you enjoy outstanding service, we'd love to hear about it.. You can write directly to the person you have been in contact with at the address below, or drop us an email at hcpr@aviva.co.uk.

Aviva Health UK Limited
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY.

Complaints

If we haven't performed as well as you expected, then one of our first priorities is to find out how we can do better. We have teams of talented people who take pride in delivering an excellent service and, although we can make mistakes, we will try to make sure that every concern is addressed promptly and professionally. If you have a concern, then this is what we will do:

  • We'll forward your concern to the right person
  • We'll be in touch with you as soon as we can to let you know what will happen next
  • We'll guarantee to treat your complaint fairly
  • And when we've dealt with your complaint, we'll see what we can learn from your experience

If something's not right, you can use our online form to give us constructive feedback straight away. The following link will take you to our online form and our complaints process: www.aviva.co.uk/existing-customers/complaints-contacts.html

WC00465 06072011

Other products

Find out about the complaint process for other Aviva products.