My Health Cash Plan gives you cash back as a contribution towards the cost of day-to-day routine healthcare bills – things like appointments with your dentist or optician.
It's a benefit that's been given to you by your company, so the best person to ask about your policy's specific details is your Group Administrator. In a small company, this may be someone in your administration or finance team. In a larger business, it will usually be a member of your Human Resources department.
Your policy schedule will show details of the benefits available to you. If you'd like a copy of the terms and conditions containing full details of the benefit terms, conditions and exclusions that apply to your cover then please contact your Group Administrator. Or, if your company is large enough to run an intranet, you may find more information there.
The following information may be useful to you as an employee enjoying the benefits of a health cash plan policy:
Calls to and from Aviva may be monitored and/or recorded.
You can take advantage of this offer all year round, with up to 25% off at gyms including Nuffield Health Fitness & Wellbeing Centres, Fitness First, Kinetika, Spirit and Curves. All the details you need are on our Get Active website. Log in using your reference code HCGCOR and start making the most of this great benefit, straight away!
You can contact these numbers day and night, 365 days a year. Both lines are confidential, and no one at your company will know the details of your call. They're for your added benefit as part of your policy:
We believe that constructive comments can help us continually improve our products and services.
We're always delighted to pass on compliments to the people you've had contact with, and it's your satisfaction that contributes to our measure of success.
So, when you enjoy outstanding service we'd love to hear about it.. You can write directly to the person you have been in contact with at the address below, or drop us an email at firstname.lastname@example.org.
Aviva Health UK Limited
Hampshire Corporate Park
If we haven't performed as well as you expected, one of our first priorities is to find out how we can do better. We have teams of talented people who take pride in delivering an excellent service and, although we can make mistakes, we will try to make sure that every concern is addressed promptly and professionally. If you have a concern, we will:
If something's not right, you can use our online form to give us constructive feedback straight away. The following link will take you to our online form and our complaints process: www.aviva.co.uk/existing-customers/complaints-contacts.html