Existing customers

As one of the leading life insurance providers, you can rely on Aviva's team of specialist life insurance advisers to help sort out any queries or claims you may have.

Contact us

For general enquiries about your life insurance plan:

  • Call us on 0800 068 6800*
  • From outside the UK call us on +44 1603 202 500*

For information about Aviva's life insurance products:

  • Call us on 0800 068 5549*

How to claim

To make a life insurance claim:

  • Call us on 0800 015 1142*
  • From outside the UK call us on +44 1904 723 520*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

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