Contact us

If you would like to speak to someone over the phone, here are some useful contact numbers. Calls to and from Aviva may be monitored and/or recorded.

Claims queries

If you have questions about the claims process, want to start a new claim or need to provide an update on an ongoing claim, please contact us on the number below;

0800 145 5555

Monday – Friday 8.00am to 8.00pm
Saturday 8.00am to 1.00pm

Emergency overseas claims queries

If you need to make a claim or update a claim for emergency overseas cover, please contact us on the number below;

+44 (0) 2381 247290

Lines are open 24 hours a day, 7 days a week.

Administration queries

If you want to update your personal details, or have any questions about your policy please contact us on the number below;

0800 158 3333

Monday – Friday 9.00am to 5.00pm

Complaints

Our aim is to provide a first class standard of service to our customers, and to do everything we can to ensure you are satisfied. However, if you ever feel we have fallen short of this standard and you have cause to make a complaint, please let us know.

Aviva Health UK Ltd
Complaints Department
PO Box 540
Eastleigh, SO50 0ET
E-mail: hccomp@aviva.co.uk

0800 051 7501

Monday – Friday 9.00am to 6.00pm

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