Useful contact numbers

Healthier Solutions helps you get prompt, private treatment. We also want to make sure you have useful contact numbers to hand if you need to make a claim or have questions about your policy. We'll try to answer your questions promptly when you call.

  • Questions about your policy? 0800 068 3827
  • Want to make a claim? 0800 068 5821
  • Questions about MyHealthCounts? 0800 158 5188

Calls to and from Aviva may be monitored and/or recorded

  • 24 hour GP helpline 0800 068 5822
  • 24 hour Stress Counselling helpline 0800 092 3189

Any calls you make to our helplines are in complete confidence. We offer these services to our customers because we want to help you stay healthy, as well as get you prompt, private care if you're unwell.

If you need to get in touch with us while you're abroad, because you need to have emergency treatment as an in-patient or day-patient, we ask you to call our overseas emergency assistance provider.

  • Call +44(0)2381 247290. This line is open 24 hours, 365 days of the year. Calls may be monitored and/or recorded. Give them your name, Aviva policy number and tell them what's happened to you.

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