Making a claim

For new policies or those renewing after 1 February 2014.

When you buy International Solutions or any one of our four Gulf Solutions policies, we'll send a welcome pack to your employees that includes a handy membership card with details of all the contact numbers they'll need to access advice and treatment. We have tried to make our claims process as simple as possible:

  • The member guide contains complete details of our partners and their contact information.
  • Employees can log on to our existing customer area at any time, for more information and access to a step by step guide that will help them through the claims process.
  • Our claims process differs depending on where your employees are living or working, but everything is explained clearly in their member guide.

For policies that renewed prior to 1 February 2014

If you have any questions about your policy or would like information on how to claim, please refer to your member guide, our existing customer area or contact us.

Treatment at the right time, in the right place

We don't restrict your employees' treatment to specific hospitals. If they can't get the care they need locally, we'll evacuate them to a place where they can. High quality care is our priority – making sure your employees get the right treatment at the right time.

Our partners, worldwide

Olympus

Thanks to our unique relationship with Olympus managed healthcare. when you take out International Solutions with worldwide cover, they will be able to settle most of your healthcare claims in the USA directly with the provider, meaning your employees won't need to pay up-front.

Employees will have access to over 6,000 hospitals and 525,000 physicians. We make sure there's also no charge to use Olympus's 24 hour helpline, or to access their services to find the closest medical facilities. Invoices are settled directly for eligible costs.

DenteMAX

If employees are entitled to the Dental or Dental Plus options, and are based in the USA, they'll have access to DenteMAX, a dental network of over 100,000 dentists. They'll get discounted treatment and in most cases we'll settle bills directly with the dentist.

StandbyMD

For extra peace of mind, we have teamed up with StandbyMD to provide your employees with access to qualified medical practitioners 24 hours a day, 7 days a week, in over 86 countries around the globe. StandbyMD operates a phone based service as well as providing the added benefit of home-based visits in certain cities.

NAS Administration Services

In the Gulf, we've partnered with NAS Administration Services to give your employees the best possible level of claims support in this region. NAS is a best-in-class claims management provider, with a network of over 2,000 healthcare providers. They'll manage any claims your employees make, providing direct settlement in the vast majority of cases, including dental and optical claims.

International SOS (ISOS)

International SOS helps us provide emergency assistance to employees based elsewhere around the world – 24 hours a day, 365 days a year. Through ISOS' network, your employees will have access to medical expertise, preventative advice, and emergency assistance during critical illness, accident or civil unrest.

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