Practitioner Zone

Important Announcements

We are committed to keeping you up to date with any changes that may affect you. We'll update this section with relevant news and announcements so recommend that you visit it on a regular basis.

If you'd prefer for us to email you news alerts please let us know by emailing us at hcfee@aviva.co.uk

Inappropriate Code Combinations - Post Operative Pain Relief Injections

We do not reimburse additional charges for component parts of surgical procedures. As such we will not consider requests for payment for post-operative analgesia including nerve blocks. For these codes (including but not restricted to A5210, S5210, W9012, W9013, W9014, W9015, W9016, W9040 or A7350), the fee for pain relief is included in the main CCSD code. Should you have any queries please do not hesitate to contact the Specialist Relationship Team on 02380 354609 or HCFEE@aviva.co.uk.

Contact Us

Fee Schedule related enquiries

023 8035 4609

Monday to Friday
9.00am - 5.00pm

Calls may be monitored and/or recorded

Alternatively you can fax us on:

023 8035 4678

or you can e-mail us at: hcfee@aviva.co.uk

If you want to report a health insurance fraud visit HICFG

General enquiries

General enquiries regarding a patient's claim including payment of invoices

0800 158 3333

Monday - Thurs
8.30am - 8.00pm
Friday
8.30am - 6.00pm
Saturday
9.30am - 1.30pm

Calls may be monitored and/or recorded

Specialist queries

Specialist registration queries including amendments to your personal records

023 8035 4105

Monday - Friday
9.00am - 5.00pm

Calls may be monitored and/or recorded

Alternatively you can fax us on:

023 8035 4678

or you can e-mail us at: hcreg@aviva.co.uk

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