If one of your employees needs to make a claim, we’ll try to make sure that it causes as little disruption to your business as possible. We advise you to let us know about any term of absence exceeding 4 weeks. This is because our experience, supported by clinical research, has shown that working with employees at an early stage of absence is more likely to result in a successful return to work.
You may expect your employee to return before the end of the Group Income Protection qualifying period but by letting us know in advance, we can also prepare for any potential claim. We know you could be dealing with increased administration due to absenteeism. We’ll do everything we can to help things go smoothly.
We’ve used our experience to create a process that works as effectively as possible, prioritising the return to work and improvement in health:
Our service is personal. We’ll let you, and your employees, know what you need to do by when. No one wants to spend time filling out claim forms if they’re not feeling well or really busy, so we’ll do our best to collate as much information as possible on your behalf.
We’ll always combine the most appropriate intervention measure and rehabilitation techniques to encourage a rapid recovery. This could help to reduce the costs involved for your business, such as overtime, sick pay, extra resource costs and reduced productivity.
The staff in our claims team are all trained to handle the emotional complexities of a Group Income Protection claim. It can be a stressful time for all concerned. All of our rehabilitation case managers are British Association for Counselling and Psychotherapy registered counsellors. We also work with organisations to offer specific support in particular circumstances, such as long-term absence due to cancer.
But there are a number of factors that we think make our claims process stand out, in terms of helping your employees to recover and return to work whenever possible…
We’ve included more details about claims in our FAQs about Group Income Protection page. You could also read our Group Income Protection Claims brochure (PDF 1,034KB) for more details…
Talk to us. We're happy to help. Call:
0845 300 4452
Calls to and from Aviva may be monitored and/or recorded
You might like to find out more by reading: