It's the call we hope that members' families never have to make, but if there is a need to make a claim on one of our Group Life policies, we'll do everything we can to help.
Our clients are our number one priority, so we're constantly looking at ways to improve our service and our claims process. That's why Aviva are proud to be first to launch online claims for Group Life.
We're simplifying the process, to ensure pay out’s are made faster to your employees.
There are now just six simple steps to follow should your client need to make a claim:
As soon as we receive notification of a claim we'll work with you to support your employees' families and colleagues. Every one of our claims team is trained to handle details sensitively and if you have any questions relating to a claim, please don't hesitate to talk to us on 01603 680715.
Our confidential bereavement helpline also provides valuable advice on practical as well as emotional matters 24 hours a day.
We do not pay any claims or requests for additional amounts of benefit, which are submitted more than two years after a member's death. To enable payment to be made without a signature on the claim form, we will ask the Trustee(s) of the policy to complete a one off account registration form.
* In certain situations the original certificate may still be required. For example, in the event of a death abroad, or a claimant submitting a claim early, prior to the register being updated. Also if an interim death certificate had been issued we will need the original.
Talk to us. We're happy to help. Call:
0800 145 5684
Calls to and from Aviva may be monitored and/or recorded
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