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Award winning Back-Up

Published: 30 Jun 2009

Back-Up Award

We are delighted to announce that, in conjunction with HCML, we have won the Employer Rehabilitation Initiative of the Year category at the 2009 Rehabilitation First Awards. The highly coveted accolades officially recognise the excellence of those who lead the development of rehabilitation within the UK. The Employer Initiative of the Year category rewards solutions that offer an innovative approach to ensuring individuals receive prompt and expert care, reinforced by tangible results.

Developed with the UK’s leading professional rehabilitation provider HCML, Back-Up is an expert-led support and rehabilitation service that utilises evidence based medical guidelines for managing back and neck pain. The service has been part of our large corporate offering since January 2009 and will be made available to all our individual and members of SME schemes from 1st September 2009.

Rather than having to wait to see their GP, members of our own staff medical insurance scheme, call the Back-Up service to speak to a dedicated HCML case manager who conducts an in-depth assessment and offers practical and clinical advice and support. The Back-Up service has significantly improved the speed of recovery and return to work rate for our own employees. In addition, the number of physiotherapy sessions employees require has been greatly reduced, and far fewer employees have needed to be referred to a Specialist.

Key results include:

  • 50% of employees said the service prevented them going absent or restricting their duties
  • Of the 25% who were absent prior to using the service, 100% successfully returned to work through Back-Up
  • Physiotherapy sessions have been reduced by 37.5%
  • At least a 15% saving on treatment costs
  • 99% of customers found HCML intervention excellent or very good
  • 95% who had physiotherapy rated it excellent or very good

Mark Sharpe our Clinical Development Manager, said:
"Musculoskeletal injury is one of the biggest causes of sickness absence in the UK and one which contributes to our sickness absence figures. We developed our Back-Up service to provide our staff with access to the best possible rehabilitation care and support whilst helping us tackle our absence costs.

We are extremely proud of our Back-Up initiative which has already delivered numerous benefits for our staff, our bottom line and our customers. The personalised service has proven to help speed up individuals’ recovery, whilst helping control sickness absence and medical insurance claims costs. The feedback we’ve received from employees who have used the service has been absolutely fantastic and we’re delighted to have beaten off stiff competition to win this award."

Helen Merfield HCML’s CEO added:
"We are enormously proud of the service that the partnership between HCML and Aviva has created. Winning this award is a welcome external endorsement for an approach that we believe is unique within the private healthcare market; a demonstration that clinical best practice can be successfully delivered in a commercial setting to the benefit of the service user and the employer alike."

In addition to offering the Back-Up service to our own staff, Back-Up is currently available to schemes covering 250 or more employees on a corporate private medical insurance policy. The invaluable service will shortly be made available to all small group and individual private medical insurance customers from 1st September 2009.

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