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Income Protection Solutions Claims

Put your Income Protection clients in the right hands with our claims service

Not only do our Income Protection policies offer your clients reliable cover that suits their individual needs, they come complete with a refreshingly fast and straightforward claims service to make life simple. Customers never fail to be impressed by our prompt and trouble-free claims handling, giving them a income protection plan that delivers from start to finish.

At Aviva we take pride in making sure that the claims process never fails our Income Protection customers - not only do we providing them with streamlined, fuss-free claims handling, we also offer that little bit extra by providing additional health services to help them return to full health as quickly as possible.

The Income Protection claims service that makes a difference

There are a number of reasons why our claims service stands out:

• A truly personal service with a dedicated Claims Adviser for the entire claim.
• Each claim is treated individually in a way that suits the policyholder.
• In most cases the claim form is filled in by the Claims Adviser with the help of the policyholder, over the phone.
• All claims conversations are conducted in a ‘non-call centre’ environment, putting the customer at ease in what can be a difficult time.
• A New Claims Team of highly trained counsellors, ensuring customers get the best assistance possible.

For further details on how our claims team can help your clients, Contact us.

Hear what our customers think of our claims service

Our customers are constantly telling us how pleased they are with the trouble-free service they receive from our claims team - Aviva Income Protection offers great value protection.

To listen to video testimonials that customers have shared with us about how our claims team helped them, simply click on the following images.

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Download the testimonials

Why not show our customers testimonials to your customers. Download them by right-clicking over the links below and selecting "Save target as".

• Income Protection from Aviva - Mrs Wallis' story

For further support when assisting your customers find the right Cover, we’ve also produced a MS Powerpoint presentation for Income Protection Solutions, that includes some other customer testimonials. This can be used when speaking to your clients. Download the presentation here.

What our customers claim for

Our customers claim for a wide range of conditions that stop them from working. The statistics below show an overview of the type of claims our Income Protection policyholders make, depending on their age, gender and occupation.

For a more detailed view of the conditions our policyholders claim for, see the What-our-customers-claim-for guide.

Our Income Protection Claims Teams

New Claims Team

The New Claims Team is the first point of contact for customers wanting to make a claim. Whether it’s a broken arm or a long-term illness, they will ensure the claims process is trouble-free.

We realise that circumstances can be stressful when making a claim - our dedicated Team is comprised of specially trained staff to handle emotional complexities, with all team members either qualified or studying to become qualified Claims Counsellors.

Our Claims Advisers will also advise customers on the additional help, support and assistance that is available to them, depending on the reason for their Income Protection claim.

Intervention Team

The Intervention Team is made up of medically qualified staff - on hand to assist in a speedy and safe return to work. Help can range from telling customers about Support Services for their condition to medical advice or access to medical services such as Physiotherapists or Psychiatric Therapists.

Disability Benefit Advisors

Our Disability Team are dedicated to advising Income Protection customers on the benefits available to them during the time they are unable to work.