MyHealthCounts
Business frequently asked questions
- Who is MyHealthCounts for Business available to?
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MyHealthCounts for Business is available for clients with 250 or more staff employed.
- How soon after signing up, do client’s employees have to register and use MyHealthCounts for Business?
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MyHealthCounts for Business is an annual programme and employees can register any time. However, to ensure that your clients maximise their opportunity to receive up to 100% discount on their renewal, employees need to have signed up and completed their health assessment by the end of month 8.
- Do all employees have to take part?
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MyHealthCounts for Business can only be purchased for all employees but participation in the programme for employees is voluntary.
- What is a Q Score?
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The Q Score that Aviva uses in the MyHealthCounts online risk assessment, is a unique personal health indicator that works on a simple basis: if there are 100 people in a line-up, all of exactly the same age and gender as each of your employees, where would they rank in terms of their health? The person at the front of the queue (number 1) has the highest risk of developing medical problems, while the person at the back (100) is enjoying excellent health.
- What MyHealthCounts for Business discount will my clients receive?
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Your clients can receive up to 100% discount on their following year’s programme cost and this is based on employee take up and aggregated Q Score performance.
- What’s the expected take up rate?
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70% average take up has been experienced with the use of communications in the first year (56% average take up without communications)
- What if my client makes a claim on any of their health insurance policies throughout the year, will this affect the MyHealthCounts for Business discount?
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No. MyHealthCounts for Business is not linked to any other Aviva products that your clients may hold and the claims data associated with these other products will not be used to calculate their MyHealthCounts for Business discount.
- Will the medical information provided by my clients and their employees be used to asses any claim?
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The medical information your clients and their employees provide will only be used to complete their Q Score (online health assessment) and provide an anonymous aggregated report on the health of their organisation. Aviva will not use individual health assessment data in relation to any claims your clients may make on any medical insurance policy they may hold with us.
- Do my clients need to have another health product with Aviva to buy MyHealthCounts for Business?
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No. MyHealthCounts for Business is a standalone product within our Occupational Health portfolio. It can however, complement group PMI or group IP schemes by helping towards reducing absence costs. It will also help your clients understand which occupational health products and services can help them manage and reduce their health risks.
- How can clients ensure that only their employees are logging into and using MyHealthCounts for Business
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When your clients purchase MyHealthCounts for Business, Aviva will provide a login code unique to their business for passing to employees. We will also ask your clients to advise of a unique reference code for employees to input when registering their personal details (i.e. payroll number or staff number). The launch communications that Aviva provides as part of MyHealthCounts for Business will advise employees on what they should input as their unique reference code.