Ask a question:
Frequently asked questions
Please enter your question
Ask a question above
Your answer will appear here, alternatively you can browse our categories to the right.
Browse our FAQs
Choose a category
Welcome to our frequently asked questions
I can’t see all my policies
When does my cover start?
What does travel insurance cover?
Does the policy cover business travel?
What illnesses are not included?
Can I travel without my travel insurance documents?
Where can I find my policy number?
Can I make a claim online?
What cover do I have if I'm delayed outside the UK?