Existing customers

Change or renew your home insurance policy

Some of the things you can do online:

  • View your policy documents
  • Change your cover options
  • Change your personal details
  • Renew your cover

Register / Log in

Just want to renew your home insurance?

If you pay annually and have no changes to make you can renew quickly and easily with only your name and policy number.

Just renew

Make a claim

Call our UK claims team, 24/7 on 0844 891 1222 and one of our expert personal claims managers will be on hand to help. To make a Legal Services claim call the Legal helpline on 0800 096 5850. Calls may be recorded and/or monitored.


Complete our easy online claims form

By email

Email us at homeclaim@aviva.co.uk with the details of your claim, your contact telephone number and the best time to call you. One of our expert personal claim managers will call you as soon as they can.

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, Aviva Insurance Limited is covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body. Following the complaints procedure does not affect your right to take legal action.

Submit your complaint now

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