Home insurance
Existing customers
Change or renew your home insurance policy
Some of the things you can do online:
- View your policy documents
- Change your cover options
- Change your personal details
- Renew your cover
Just want to renew your home insurance?
If you pay annually and have no changes to make you can renew quickly and easily with only your name and policy number.
Make a claim
Please call us on 0844 891 1222* - our claims lines are open all day, all night, every day of the year.
Call now and one of our expert incident managers will begin to process your claim immediately.
(calls may be recorded and/or monitored).
You can also contact us by e-mail
If you'd prefer to e-mail us about your new claim, please get in touch at homeclaim@aviva.co.uk and our claims team will call you within a few days. Please include a telephone number and the best time to call you.
Or notify us easily online
Complete our online form and notify us of a home insurance claim
Enjoy more discounts as an Aviva customer
We recognise and reward our customers with easy access to a range of excellent deals from our trusted partners.
Home Emergency Cover
To manage your Home Emergency Cover policy please call us on 0800 056 3392.
Lines open 8am-8pm Monday-Friday, 8am-4pm Saturdays.
(calls may be recorded and/or monitored).
* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.
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For our joint protection, telephone calls may be recorded and/or monitored
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