Sometimes you'll want to contact us by phone, perhaps to check on invoice progress or simply to ask a question. All the numbers you'll need are listed below.
We're always happy to help. When you call, please remember to have the patient's name, policy number, address, date of birth and treating specialist's details to hand. This helps us perform a security check, which is for the benefit of our customers' data protection.
Calls to and from Aviva may be monitored and/or recorded.
Aviva Bill Payment Team
- Call: 0808 101 4010, for single invoice queries that were sent in less than a month ago.
Head Office Claims
Call: 0808 101 2466, for invoice queries relating to the following policies:
- 951B5K and 961BBQ
- Please note, we can't help with queries for other policies on this number.
General bill payments (FAX ONLY)
- Fax queries to: 0845 300 6322
Hospital enquiry team - helping you resolve outstanding single invoices
Call: 0845 301 5416, for queries relating to stand-alone invoices that were sent in over a month ago, and are therefore considered as being outstanding.
Multiple invoice queries
We'll do our best to answer enquires on single bills which are either outstanding or not paid in full straight away. If you have a larger number of queries please use the template below to submit an aged debt report to the Hospital Enquiry Team at the following email address: email@example.com
It helps us if you use our Aged Debt Report Template to submit this query.
Please mark all correspondence 'Private and confidential', and include as many details as possible (including the name and policy details of the patient to whom the refund refers). Send to:
Aviva UK Health
Hampshire Corporate Park