Which invoice address?

More information means more efficiency

It's important to give us as much patient and treatment information as you can, so that we can process your invoices efficiently. Under most circumstances, patients will have provided you with policy information prior to starting treatment - and we should have already approved their claim.

We realise that as products change to better serve our customers, some product names may have changed and this can make finding the right details for that policy confusing. The information below will help you check which policy the patient holds with Aviva, and find the correct invoicing address and contact details:

Group 1 - current private health insurance policies

Product names Policy numbers Notes Invoice address Need to contact us?
Healthier Solutions These policy references have 6 characters, a mixture of numbers and letters. eg 421399 or 951T3M. The patient should have stated the name of their healthcare policy, and the policy number. Department 37 Aviva UK Health Chilworth House Hampshire Corporate Park Templars Way, Eastleigh, Hampshire SO53 3RY If you have questions about invoices for these policies please call 0808 101 4010, 9am-5pm, Mon - Fri. Calls to and from Aviva may be monitored and/or recorded
Solutions
Optimum
PremierCare
Barclays Additions

Group 2 - Aviva staff schemes

Product names Policy numbers Notes Invoice address Need to contact us?
Aviva staff scheme 981BBL These are invoices relating to claims made by members of staff working for Aviva. We handle these invoices separately to ensure confidentiality. Staff Medical Expenses TeamDepartment 33 Aviva UK Health Chilworth House Hampshire Corporate Park Templars Way, Eastleigh Hampshire SO53 3RY If you have questions about invoices for these policies please call 0800 158 3340, 9am-5pm, Mon - Fri. Calls to and from Aviva may be monitored and/or recorded

Group 3 - Medios private healthcare policies

Product names Policy numbers Notes Invoice address Need to contact us?
Medios private healthcare policies Medios policy numbers start with a zero eg 0012345-01-01-1. Please note the first digit, '0', is sometimes mistaken for the letter 'O'. Please be aware that our customers sometimes only quote the first seven digits, however, the full policy number is required as per example to the left. Department 37 Medios Aviva UK Health Chilworth House Hampshire Corporate Park Templars Way, Eastleigh Hampshire SO53 3RY If you have questions about invoices for these policies please call 0800 158 3102, 9am-5pm, Mon - Fri. Calls to and from Aviva may be monitored and/or recorded

Group 4 - PMI Ltd

Product names Policy numbers Notes Invoice address Need to ask questions about these policies?
PMI Managed Care The policy numbers are any combination of six numbers, or three numbers + 3 letters (eg 990123 or 991ABC) and always begin with 99. PMI Ltd will manage the claim and settle all invoices on our behalf. PMI Health Group The Courtyard Hall Lane Wincham Northwich Cheshire CW9 6DG If you have questions about invoices for these policies please call PMI Ltd., directly, on 01606 354070, 9am-5pm, Mon - Fri.

Group 5 - International Customers

We have more and more customers buying health insurance that provides comprehensive cover for treatment received both in the UK and overseas. We have provided the following information to assist you in identifying these policies, how to bill for any costs incurred by our customers and how to contact us with any queries.

Product names Policy numbers Notes Invoice address Need to ask questions about these policies?
International Solutions These policy references start with the prefix 'INTS' and end with /I, /B or /E The patient should have stated the name of their healthcare policy, and the policy number Aviva Health UK Ltd
International Claims (Dept 14)
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire SO53 3RY
internationalhealth@aviva.co.uk.
If you have questions about invoices for these policies please call 02380 308925, 9am-5pm, Mon - Fri. Calls to and from Aviva may be monitored and/or recorded.
Jelf International Healthcare These policy references start with the prefix 'JIH' and end with /B

Please be aware that we cannot currently accept billing via EDI (Electronic Billing). As an alternative to posting an invoice, we welcome you to submit these to us via email. Our email address is internationalhealth@aviva.co.uk.

We have a dedicated claims team that are multi-skilled in both the assessment of claims and bill payment. The telephone number that has been provided above should be used for all enquiries including pre-authorisation checks and billing queries. Please ensure that you select option 2 when dialling through to be put through to the correct team.

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