General enquiries

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Had a problem?

Our commitment is to our customers
How to make a complaint

Our complaints performance in 2010

Contact us by telephone

Our switchboard is open Monday - Friday, 9am - 5pm

01603 622200*

If you are calling from abroad

0044 1603 604999*

Contact us by post:

Aviva
PO Box 4
Surrey Street
Norwich
NR1 3NG

Contact us by email:

You can email us at helpdesk@aviva.co.uk†.
Please include your full name and policy number (if you have one).

Contact us by fax:

Our fax number is 01603 683659

* For our joint protection, telephone calls may be recorded and/or monitored.

† Any details you submit will not be secure whilst being submitted.