Close

We use cookies to give you the best possible online experience. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them.

Critical illness cover

Existing customers

As the largest insurance services provider in the UK, you can rely on our team of specialists to help sort out any queries or claims you may have concerning our critical illness cover or critical illness plans.

For general enquiries about your Critical Illness Plan or Critical Illness Cover:

To make a critical illness claim:

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

  • Call us on 0800 068 6800*
  • Or use our online contact form.
  • Or write to us with the details at:
    Aviva Life & Pensions
    Customer Relations
    PO Box 520
    Norwich
    NR1 3WG

Contact us about another product:

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

WC05093 09/2013