Existing customers

As the largest insurance services provider in the UK, you can rely on our team of specialists to help sort out any queries or claims you may have concerning our critical illness cover or critical illness plans.

For general enquiries about your Critical Illness Plan or Critical Illness Cover:

  • Call us on 0800 068 6800 (please quote reference 6687/3)*
  • From outside the UK call us on +44 1603 202500*

To make a critical illness claim:

  • Call us on 0800 015 1142*
  • From outside the UK call us on +44 1904 723520*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

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