Existing customers

As one of the leading life insurance providers, you can rely on Aviva's team to help sort out any queries or claims you may have.

For general enquiries about your life insurance plan:

  • Call us on 0800 068 6800*
  • From outside the UK call us on +44 1603 202 500*
  • Lines are open Monday to Friday 8.30am – 5.30pm, Saturday 8.30am – 2.00pm.
  • Or email us at helpdesk@aviva.co.uk

How to claim

To make a claim on your policy:

  • Call our dedicated Personal Claims Management Team on 0800 015 1142*
  • From outside the UK call us on +44 1603 202 500*
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Norwich
    NR1 3WG
  • Lines are open Monday to Friday 8.30am – 5.30pm

You can also make a claim online using our online claim notification form

For more information, see out death claims, critical, terminal and total permanent disability claims or waiver of premium claims pages.

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday 8:30am - 5:30pm and Saturday 8:30am - 2pm. The claims team are available 9am to 5pm Monday to Friday. Calls may be recorded and/or monitored.

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