Guaranteed Whole of Life insurance

Existing customers

As one of the leading life insurance providers, you can rely on Aviva's team of specialist life insurance advisers to help sort out any policy queries or claims you may have.

For general enquiries about your life insurance policy:

  • Call us on 0800 068 6800*
  • From outside the UK call us on +44 1603 202 500*
  • Lines are open Monday to Friday 8.30am - 5.30pm,
    Saturday 8.30am - 2.00pm.

To make a life insurance claim:

  • Call us on 0800 015 1142*
  • From outside the UK call us on +44 1904 723 520*
  • Or use our online claims notification form:
      Online claims notification form
  • Or you can write to us at:
    Aviva - Claims
    PO Box 520
    Norwich
    NR1 3WG
  • Lines are open Monday to Friday 9.00am - 5.00pm

For more details see Death claims

If you've got a problem:

Please tell us what it is and we'll do our very best to sort it out.

  • Call us on 0800 068 6800*
  • Or use our online complaint form
  • Or write to us with the details at:
    Aviva - Quality & Complaints
    PO Box 3182
    Norwich
    NR1 3XE

Contact us about another product:

Contact us about another product
 

We can only advise on our own products.

* Calls may be recorded and/or monitored.

WC05156 01/2012

Useful information

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Find out what to do if you need to make a life insurance claim.

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