Aviva enhances Fast Trade, as user numbers grow

Article date: 21 March 2011

Aviva has added three new products to Fast Trade, its online trading platform, expanding the range of packages that brokers are able to transact online.

From 21 March, Aviva’s Cargo Annual product will be available to brokers via Fast Trade. The addition takes the number of packages being traded on Fast Trade up to a total of nine, after Computer and Manufacturing & Wholesale were added in recent months.

Gareth Hemming, regional broker director at Aviva, said: “We have seen a steady growth in the number of brokers using Fast Trade since its launch two years ago and have now built around 8,000 regular users. Trading online makes it quicker and easier for brokers to work with us and more than 90% of our commercial package quotes are now processed via Fast Trade.”

Fast Trade provides brokers with the ability to quote and buy a policy in less than five minutes and the ability to download copies of documentation instantly. Mid-term adjustments, cancellations and renewal processing can also be actioned via Fast Trade, making it a full cycle processing system, and the fast track referral process Aviva has in place is designed to respond to all referrals within one hour.

Fast Trade also makes it clearer for brokers to know which trades Aviva can accept and decline, and those which need to be referred to an Aviva underwriter.

Hemming continued: “We are always looking at further ways to reach brokers and have used feedback to develop Fast Trade into a full cycle processing system for commercial package business. The addition of the Cargo Annual, Computer and Manufacturing and Wholesale products to Fast Trade will make it easier for brokers to transact these packages.”

Siobhan Edmunds, commercial account handler at insurance broker Uttings, said: “Aviva is always listening to broker feedback to ensure that the products and services are constantly improving, for the benefit of our clients. As well as a fast, reliable and easy online service, the Fast Trade underwriting team is always incredibly helpful and ensures that any referrals are processed very quickly.”

The platform was launched in July 2009 with six commercial packages originally available via Fast Trade: Residential Property Owners; Self-Employed; Office and Surgery; Shop and Salon; Pub, Restaurant and Hotel and Commercial Property Owners.

Fast Trade is accessed by the broker website www.aviva.co.uk/broker which also provides product information and an online claims management service, including the option to customise the site to a broker’s particular needs, which means commercial and personal lines brokers can choose to see only product information relevant to them.

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If you are a journalist and would like further information, please contact:

Sally Leeman : Aviva Press Office 
01603 684225 : 07789 270677 
sally.leeman@aviva.co.uk

Clare Schofield: Staniforth
0161 919 8010 : 07792 429227 
clare.schofield@staniforth.co.uk 

Notes to editors:

Aviva is one of the world's largest insurance groups* with 53 million customers worldwide and 46,000 employees.

Aviva’s main activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion*.

In the UK, Aviva takes care of its 19.2 million customers by helping them look after their future, protecting what’s important – from their health to their homes, their cars to their business – and saving for the future.

Aviva has a 10.5%** share of the UK life and pensions market and insures one in six homes and one in 10 cars in the UK. It is also one of the oldest UK insurers, with a heritage stretching back more than 300 years.

RAC, which is owned by Aviva, provides breakdown and insurance services for individuals and businesses and has around seven million customers.

Aviva is carbon neutral worldwide, and is ranked in the top 10% of socially responsible companies globally by the Dow Jones Sustainability World Index. In the UK, Aviva invested £3.8 million into local communities in 2009. Read our corporate responsibility report at www.aviva.com/cr.

Aviva’s global Street to School programme is working in partnership with Railway Children in the UK to get children living on the streets back into education and everyday life. Find out more at www.aviva.co.uk/street-to-school.

The Aviva media centre at www.aviva.com/media includes images, company and product information and a news release archive.

For broadcast-standard video, please visit www.aviva.com/media/video.

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* based on gross worldwide premiums at 31 December 2009

** Source: ABI data released August 2010

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