Aviva pays £212 million to critical illness and life insurance customers during first half 2011

Article date: 5 September 2011

  • Critical illness payments rise by 21%

A total of 98% life and critical illness claims were paid by Aviva during the first six months of 2011.

Aviva paid £62 million to its critical illness (CI) customers during the first six months of 2011, a 21% hike on the same period last year. In total, 755 people received CI payments between January and June 2011, averaging £81,000 each.

During the first six months of the year 92.5% of critical illness claims were paid, bringing the last 12 months’ claims paid percentage to 94.3%. Significantly, the number of CI claims rejected for reasons of "non-disclosure" during the January-June period fell to just 1.46%.

Other key statistics for the first six months of 2011 include:

  • £150 million was paid through life insurance claims*.
  • Aviva paid 99.7% of claims resulting from death, a figure understood to be unsurpassed within the industry.**
  • The average age of CI claimants was 44 years and two months for females and 45 years and three months for males.
  • Critical illness claims declined for criteria not met accounted for 6% of claims.
  • Cancer remains the most common cause of critical illness claims at 65.9%, followed by heart attack (11.3%) and stroke (7.9%). 

Robert Morrison, chief underwriter for Aviva said: "At Aviva we believe it is crucial we pay every claim we can. While unfortunately across the industry there are a small number of claims insurers are unable to pay - for example when they do not meet policy criteria or if there is a clear case of deliberate non-disclosure - these latest figures should help to reassure customers that we are there to help them when it matters most.

“We would like to see critical illness claims figures rise even higher across the industry and at Aviva we are constantly reviewing how we work with our customers and advisers to assist them from the point of purchase. This way they can be confident that should the unexpected happen and they need to make a claim, we can help provide the financial support they require so they can concentrate on more important matters."


If you are a journalist who requires further information, please contact:
Sarah Poulter
Aviva Press Office
01904 452828 / 07800 691596

Fiona Robertson
Aviva Press Office
01904 452659 / 07800 692299

* This figure includes payments made to the families of loved ones who have died, or customers diagnosed with a terminal illness.

** This figure remains the same for both the first half of the 2011, and tracked over a whole 12 months to June 2011.                     

Notes to editors:

Aviva is the world’s sixth largest* insurance group. We provide more than 53 million customers with insurance, savings and investment products with total worldwide sales in 2010 of £47.1 billion**.

We are the UK’s largest insurer with 19 million customers and one in three households has a relationship with us. Our combination of life, health and general insurance is unique in its scale and breadth in the UK market. Customers can choose to buy our products through intermediaries, our corporate partners or from Aviva direct and we have become the partner of choice for many of the UK’s biggest organisations. 

We are ranked as one of the UK’s top ten most valuable brands and Aviva Plc are in the top 10% of socially responsible companies globally in the Dow Jones Sustainability World Index.  In 2010 we invested £4.3m into our communities in the UK, which included 1,500 Aviva volunteers giving 24,000 hours for good causes. In addition, our employees gave £600,000 through fundraising and donating. Read our corporate responsibility report at www.aviva.com/2010cr.

Aviva is working in partnership with Railway Children through the Aviva Street to School programme to get children living or working on UK streets back into everyday life. Find out more at www.aviva.co.uk/street-to-school.

The Aviva media centre at www.aviva.com/media includes company information and a news release archive.

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* based on gross worldwide premiums at 31 December 2010.
** at 31 December 2010.


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