Article date: 4 November 2008
Auto Windscreens is leading customer service performance and professionalism in the automotive glazing services industry following its corporate membership of the Institute of Customer Service (ICS).
As part of Auto Windscreens' commitment to delivering a world class customer experience, more than 1,100 customer-facing colleagues, including those in the contact centre and fitting centre network, will now achieve at least one of three ICS professional awards over the next six months.
The three awards, in communications, solutions and innovation, are designed to help people improve their performance in delivering customer service.
Auto Windscreens' ICS membership certificate was presented to managing director Abu-Haris Shafi during National Customer Service Week, which the company celebrates annually across its national operation, by Ruth Evans, membership director from ICS.
Ruth said: "ICS is delighted to welcome Auto Windscreens as a valued Corporate Member. Personally, I'm really looking forward to working with this national organisation which already has a reputation for delivering great customer service.
"My role will be to support teams across the business as they strive to continually improve their customers' experience."
Mr Shafi added: "Membership of the ICS is a clear statement of Auto Windscreens' commitment to delivering world class customer service. We share the ICS philosophy that the customer should be at the forefront of organisational thinking. The achievement of the ICS awards is a clear demonstration to the industry and Auto Windscreens colleagues that our membership will not be viewed as simply a piece of paper."
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Notes to editors:
About the Institute of Customer Service (ICS)
Institute of Customer Service (ICS) is the independent professional body for customer service.
Its mission is to lead customer service performance and professionalism and it aims to be the authoritative voice of customer service - the touchstone for those whose focus is on the delivery of world-class experiences.
Members are both individuals and organisations from across the private, public and third sectors.
About Auto Windscreens
Established in 1971, Auto Windscreens provides a complete automotive glazing repair and replacement service (windscreens, rear windows and side windows) to private motorists, fleets and the insurance industry.
Auto Windscreens is the only replacement windscreen specialist with its own UK manufacturing operation, producing 250,000 windscreens a year in a dedicated factory in Chesterfield.
With a national network of fitting centres, backed by a fleet of fully equipped mobile fitting units, Auto Windscreens provides a true 24/7 national service for private and corporate customers every year.
Auto Windscreens is the only automotive glazing repair and replacement company to have the innovative wet weather canopy. Designed in-house, the canopy ensures more mobile jobs can be completed during wet weather.