Norwich Union helps brokers enhance service to property owners

Article date: 21 November 2008

Norwich Union, part of Aviva, is helping brokers to offer a more flexible and efficient service to property owners with the launch of a new online tool. 

Property Market Insurance (PMI) service is a Windows-based application that allows brokers to instantly produce a variety of insurance policy documents, including property schedules, tenant and VAT certificates, as well as billing and premium calculations, all securely via the Internet. 

Brokers signing up to the service are provided with a unique identification code allowing them to access the tool remotely or when mobile, and is not restricted to one PC at a time to produce policy documentation.

The process of compiling documents and accessing information is all done in real time.

Steve Freight, senior underwriter for property owners for Norwich Union, said: "Research has shown that receiving a quality service is the number one requirement of property owners. PMI enables the broker, working under delegated authority, to achieve the first class service levels required by their clients.

"Some brokers might have their own systems in place for producing policy documents.  However, some might not be as secure, meaning they could be open to abuse, and some may not allow for thorough audits to be undertaken.  Critically, they may not be able to react at the speed required by property owners to produce the necessary insurance policies and documentation.

"PMI enhances the relationship brokers have with their clients. It allows more flexible working arrangements for brokers and their staff, particularly if working from home or where a number of staff require access simultaneously. Also, the information input is secure, as the broker and Norwich Union are the only parties with access to clients' information."

Sean Fahy, director of Hepburn Insurance, said: "We are very happy with Norwich Union's PMI service. Load, search and printing times are now measured in just a few seconds compared to minutes. We now have four brokers who can access the system at the same time from their own desktop, which can only improve productivity. The ease of use will be yet another reason to select Norwich Union over other insurers for our property business."


For further information, please contact:
Sam Bramwell at Staniforth on 0161 919 8024/077381 96667 or Vicki Burn on 01603 682 224/ 07800 692909.

Notes to editors:

This press release should not be relied upon as legal advice.

Norwich Union is the UK's largest general insurer with a market share of around 15%, with a focus on insurance for individuals and small businesses.

It is a leading provider of life, pensions and investment products and one of the largest financial adviser (FA) providers. FAs provide over 70% of the company's long-term savings business in the UK.

In the summer of 2009 Norwich Union will change its name to Aviva.  Aviva is the world's fifth largest insurance group and operates in 27 countries.  Aviva is to become the customer brand worldwide, thus enabling the company to compete even more effectively on a global scale for the benefit of customers, staff, business partners and shareholders.

Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at

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