Article date: 18 February 2009
RAC has signed a deal with technical publisher Autodata which will see the award-winning breakdown company further boost its roadside fix rates.
The contract will see RAC patrols equipped with electronic data that gives them up-to-date technical information on every make and model of vehicle. This will be used as a reference tool, complementing RAC's existing diagnostic technology and technical knowledge, to resolve problematic fleet vehicle breakdowns.
Data is regularly updated and can be accessed quickly via the patrols' onboard laptops, which as well as the Autodata information, includes towing information, diagnostic assistance with flowcharts and video, technical bulletins, health and safety and listings of local repair garages.
In addition, the tool will also be used by RAC's technical service team. For example, when a breakdown assistance operator, who initially takes the call, brings an engineer into a three-way conference call with the fleet member to fix the vehicle over the phone, they will be able to refer to information supplied by Autodata specifically relating to the fleet driver's vehicle.
Frank Flynn, information manager for RAC, said: "RAC will continue to collect comprehensive information on vehicle faults and solutions to problematic breakdowns. However, as cars continue to evolve, patrols and technicians need to be aware of the new technological advancements and changes that are introduced."
"The information that is supplied to RAC by Autodata helps RAC's patrols and technical team deliver a quality service. Information is readily available at their fingertips and keeps RAC's patrols and technicians at the forefront when it comes to technical motoring knowledge."
RAC press contact:
Vicki Burn on 01603 684224/ 07800 692909 or Sam Bramwell on 0161 919 8024/077381 96667.
Notes to editors
- With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs. RAC incorporates RAC Insurance.
- RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by J.D. Power and Associates' UK Roadside Assistance Study for the last three years.
- Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (soon to be Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 15 per cent.
- RAC is part of Aviva, the world's fifth largest insurance group which operates in 27 countries.
- RAC's news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.